Let me be the first to say that I am the type of person to see one bad review and steer clear of a…read moreplace, I know the value of even a stranger's recommendations. Right before the holidays I had an emergency root canal done at a different dental office. Four months later I was in excruciating pain. I was recommended to Dr. Luciano at the Manchester office. To make a long story short my previous Dentist did not perform the surgery correctly and we needed to redo the root canal. Dr. Luciano, Gigi, and their team provided a level of service that completely exceeded my expectations, and more importantly they save my severely damaged tooth. I can't recommend them highly enough.

Came in with a tooth ache, very poor communication skills, pulled the tooth and informed me that I…read moreneeded to return the next day to have another tooth extracted, I had no problems with that tooth. I was given a prescription for antibiotics, my pharmacist would not fill it, said the dentist was not licensed to order meds . I had been suspicious of the dental group as the office was not clean, I was told they have14 offices and don't accept too many dental insurances. With all this information I am concerned if any of these "dentists" are even qualified to practice dentistry ,why are they not licensed to write scripts ? I think they need to be inspected by the health Department. My opinion is find another dental practice, this group has questionable practices.

I write this because I am personally afraid of going to the dentist. I had childhood trauma from…read morebad experiences and could have taken better care of my mouth as an adult. That being said...Dr. O'Dwyer is by FAR the best dentist I could ever ask for. I have gone to him for the past 20 years. He genuinely cares about your comfort, your health and is one of the most outgoing and positive providers I've ever had. His staff is courteous , pleasant and easy to talk too... extending the same level of care that you're used to with Dr. O'Dwyer. I've had everything from cleanings to root canals, This dentist office is top notch , I happily drive an hour for my visits and would find it hard to believe you wouldn't after your first visit.

Wait! i just read that someone had a problem with Dr. Odwyer!? How is this possible? He literally…read moreis one of the nicest people and this is coming from someone who has been with him since he started his practice, which he took over for my previous dentist whom i respected because he did good work but his bedside manner was not to be desired, on the other hand O'Dwyer has both the skill and good customer service while showing personal interest! For the 1st time i don't dread going to the dentist and it is solely because of him, from the unique way he gives shots of novocaine to the vaseline he puts so your lips don't crack! These are just of few of the things that O'Dwyer does to make going to the dentist more enjoyable...so for me and my family, we highly recommend this dentist!!!

I'm sharing this because, as a diabetic, I felt my health was put at serious risk here. While the…read morehygienist is wonderful and Dr. Maldonado was quick with my wisdom teeth extractions, the follow-up care was a nightmare. They performed my extractions after I had been on antibiotics for only one day, which wasn't enough time to clear the infection. As a result, my face became extremely inflamed. Despite knowing I am diabetic and at higher risk, Dr. Dental refused to let me come in for emergency care. I had to go to an oral surgeon in Meriden, CT who, with the help of her assistant, had to painfully drain a very large abscess. Additionally, I had a root canal on tooth #30 that was done improperly. I've had a large hole in that tooth since May 2025. When the filling broke, the office told me to buy a temporary fill from CVS or Walgreens to avoid me coming back. Because they delayed treating other cavities, I now need more root canals due to nerve damage. This office (specifically Spencer St, Manchester CT) is a "mill" that overbooks for financial gain. They are greedy and dismissive of patient safety. Please do your research and believe the low ratings--your health isn't worth the risk.

If I could give 0 stars I would. My appointment for a filling was for 11:30 and I arrived early to…read morefill out paperwork. I got there, there was no paperwork for me to fill out so I wait...not 5 not 10 minutes but 20 minutes, just to go and sit in one of the rooms for another 20 minutes. Then a nurse comes in and doesn't say anything, just swabs my gums then proceeds to inject my gums without any warning or anything. Now I have to wait even longer for the numbing to set in...my face is numb yet I am still here waiting for a filing. Mind you, I am one of the 3 patients in the office. 12:30 comes around and I am STILL waiting for my filling. shut this place DOWN!

Awesome dental office! I switched over to them mid crown. That's right you heard me correct. My old…read moreoffice was so awful I left during my crown procedure. I'm so happy I did because not only did he take care of me Dr. Rosenberg did a amazing job. His then assistant Karry? So nice and easy to talk too. It's so hard to find a good dentist and he is one of them. You won't regret going there.

I've always been happy with the experience and the quality of Dr. Rosenberg's work. I came here…read morefor a crown 10 years ago and he has been my dentist ever since.

Horrible place. Terrified staff did nothing whilst their receptionist denied me care. I have never…read morebefore been to a doctors office where they let the person who answers the phone participate in the patient care plan. Gloria was rude and disrespectful. And when another staff member came to talk to me, she specifically physically stopped him and said do not talk to her. I could see by the looks on the faces of the staff that they are terrified of her. I have seen reviews specifically stating her name that she is mean. I have been on the phone with corporate and I highly suggest they go and listen to some of the phone calls, this woman makes and participating. Gloria is bad for business. I came in willing to spend about $5000 cash today. And because I hurt her feelings on the phone earlier, she told me I couldn't be seen. I'm pretty sure the corporation won't be thrilled that she passed up an opportunity for the company to make money because her feelings were hurt. I would say this is a one time thing, but I saw other reviews specifically stating her name. She hung up the phone on me multiple times. She has absolutely no business representing your business. I have spoken to corporate. I don't believe they're gonna do anything. I am actually terrified because this person has my personal information. And I don't think she values HPPA. She stood up and wanted to fight me. This girl is going to do something to me. I have never had a worse experience in literally any retail establishment in all 50 years of my living. Don't go here. Go spend a little bit more money somewhere else to have someone who gives a shit about their patients and how they feel. I specifically said I didn't want to interact with Gloria. And Gloria stuck her face into the conversation I was having with another staff member. I tried to knock speak to this woman, but she insisted on speaking to me. This woman is rude and mean and demanding, and the people in the office are a little bit scared of her. Not gonna lie if I saw her out in public, I'd be a little scared of this witch too. I'd rather spend $10,000 in another dentist office just to avoid Aspen dental. If you don't fire Gloria, then you don't give a crap about your patience or your business. Gloria needs to be fired. Or demoted. This girl needs to learn her place. And it's not bossing customers around.

Terrible place. Does not honor seven year warranty on purchased denture. Denture broke four tiimes…read morein a six week period because of poor workmanship. They will not honor a replacement instead telling me it will cost me $895.00 to fix their problem. Prior to the third time breaking the dentist /owner with the accent assured me the warranty would apply. He is a liar, after spending thousands extra for the "Best of the Best" with a 7 yr warranty. Don't trust this place they will B.S. you. I contacted the BBB and at the very least if they dont want to rectify the problem they will be down graded , my large family has already gotten the message and "they will pass the word" to friends and inlaws. If i can prevent one person not to use this place I would be satisfied. Shame on Aspen Corporate to let this franchise lie about your policies.

The dentist and hygienist are thorough, caring and efficient. I have confidence that I will receive…read moreexcellent care in this office. The office manager is friendly and helpful. Many people are anxious about dental visits, but this experience is always positive.

First time today. Great experience felt very comfortable with staff. And becoming new patient. Felt…read morelike they care and you are an important asset to there practice. Looking forward to next visit.

I would like to thank Dr. Winter for his honest and straightforward consultations regarding the…read morerisks and concerns associated with my procedure. He was very easy to work with throughout the entire process and always kept me informed about what was happening and what to expect every step of the way. I am extremely grateful that the procedure went so well, and I am very satisfied with how thoroughly Dr. Winter explained everything beforehand. I remember the first consultation feeling a bit overwhelming, but Dr. Winter's step-by-step approach and clear communication helped me feel much more prepared and confident. He made sure I understood all possible outcomes, which I truly appreciated. Thank you to Dr. Winter and your entire staff for your authenticity, communication, positivity, and professionalism throughout this experience. I have always had a fear of dental and oral procedures, but your team made me feel as comfortable as possible and treated me with great care and respect. Thanks

STAY AWAY!!! They will wrap you around to get the money with lies and insurance bs , once they get…read morethe money and you're in trouble because of what they did to you , they will be rude and heartless, I WILL NEVER GO BACK TO THAT PLACE! I really don't complain about anything, but these people are too sneaky , rude and unprofessional when it comes with billing, and now I see i wasn't the only one complaining for the same reasons, paying $1,400 out of pocket for wisdom tooth removed is insane and I fell for it, now you know how these people work!

Dr. Tris Carta is by far the best dentist I've seen out of the 5 that I've had in my 30 years on…read morethis Earth. His beside manner (something rarely seen these days) is Superb! So much so that this was my first time to actually learn about each part of the examination. That's why he schedules the consultation first to get to know you, understand your oral health, ask questions followed by great instruction so that you feel confident and comfortable with the health of your mouth and how the team at Dr. Carta's office can help. Viva and Donna are hospitality rock stars!!! They're so great about communicating with you, making sure you have all your information, and actually caring about what's going on in your personal life. Thanks y'all!

We love this dentist and staff!! They are always so friendly and kind. My daughter used to be a…read morewreck going to the dentist and since we started going here she's comfortable. They go above and beyond to talk to her and explain what they are doing. She had her teeth cleaned today and when we left she said " I love them!!" I highly recommend them

I really have liked this place, but the last few visits have left an uneasy feeling in me. I got a…read moreroot canal done recently and had been informed that it was necessary since my tooth failed the diagnostic cold test (even though it wasn't even hurting anymore). They were even able to take care of it the day of, but I hadn't realized that they would be essentially destroying my tooth into a nub. At the time, I felt like it made no difference to get a second opinion or not and it had felt like it would be an urgent issue to not treat it at the moment, so I said sure. They had informed me that they would bill my insurance and I knew my insurance was supposed to cover it up to 50%. Well, come to find out that it's pretty standard for insurance to require a certain percentage of damage to have occurred before they're willing to cover it. I was very upset to find out that my insurance had a separate opinion say it wasn't damaged enough and that I had to pay the bill in full. The financial consultant at the dentist's informed me that this was common and that they had in fact already appealed twice (without my knowledge). I was not very happy to find out that not only did they know that this could have been an issue with my insurance and fail to inform me prior to my procedure (in which case I probably would have asked them to check with my insurance for coverage BEFORE getting the procedure done), but also that because they had already appealed without my knowledge, I had less power to have a say in the case, such as providing information relevant to my specific policy, which in fact does NOT mention any sort of percentage of damage required. As much as I have enjoyed their care up to date, I was very disappointed in how my care was managed in this particular situation and it has definitely affected how much I trust my service with them in the future. While I recommend them for general care, I would be wary to some degree and seek a second opinion before getting involved in a major oral procedure.

Lied to, manipulated, fraudulently submitted insurance approvals on my behalf without my consent,…read more and the list goes on, I have all the proof I need to show this abomination of malprapractices. Signature smiles have fallen embarrasingly short when it comes to their legal and ethical obligations to their duty of care to their patients. This is my last attempt to seek a civil resolution from the owners Dr. Sharma and Dr. Ranji for the work Dr. Brown performed, knowing that I was not going to be approved for a crown to begin with, destroying my teeth..as Stevie Wonder could see clearly. There is soooo much more that I'm leaving out due to the fact that this may have to go into civil and/or criminal aspects. I am simply asking for the help I originally came in for and to fix all of the mistakes made while under the care of signature smiles. I need my mouth unfucked now!! I am done being patient and polite, this is completely irresponsible by ones who call themselves professionals and I have been bullshitted since the first time they said they submitted for my crowns and never did(have proof of that too)! Ball is in your court, Drs.... my mouth isn't going anywhere, and neither are your ethical and legal obligations or your duty of care you signed up for. Hope to hear from your office soon, and I will most definitely see you in court if not. Thank you.

I called to confirm the appointment we had for annual checkup would include seeing dentist and…read morethey told me yes. Showed up for the appointment and they told me the dentist was not in!! After waiting 6 months of this appointment. Do not go here

i was told by their employee insurance would cover the dentist's recommended procedure. However,…read moretoday I was told I only have preventive coverage. So today I was billed for the $915.00 procedure done last year. New dentist needed more $$. I remember he was sharing with his assistant all his vacation plans for the summer. I won't be back there.