Dr. Sachi is a good doctor, but my experience with the front office was disappointing. While trying…read moreto schedule Botox treatment for facial pain, I had a rude interaction with a staff member and the call ended abruptly. When I asked if there was a manager I could speak with, I was told there wasn't one available and no one ever followed up with me. Later I received a message saying Botox appointments were being paused due to insurance reimbursement issues and my appointment was canceled. I understand that insurance logistics can be complicated, but I would have appreciated at least being offered the option to self-pay, especially since I know the office has offered Botox as a self-pay treatment before. I respect Dr. Sachi and the care provided, but I hope the communication and patient experience on the administrative side improves so other patients don't have a similar experience.

I've been to the newer office on Vista Way to address my TMJ, and see Dr. Savitha Siddappa. The…read morefront office is very efficient and pleasant. Dr. Siddappa is compassionate and professional -- and best of all, she has a magic touch with the needle! I could barely feel it, and for that I am very grateful!

Our PCP made a referral for an electrocardiogram, and we made an appointment here through Scripps…read moreAncillary Scheduling -- easy phone call with the visit scheduled for three days after referral. The Center is located in the Shiley Pavilion which is between Scripps Clinic Torrey Pines and the Hilton Hotel. Paid parking in the lot adjacent to Shiley or at Scripps Clinic and take about a 5 minute walk. The staff is professional and pleasant. Check-in was easy. Waiting area is comfortable. Quality of care was very good. In fact, Amanda the electrocardiogram technician was exceptional! Facility itself is somewhat dated.

I appreciate the opportunity to commend someone who was absolutely wonderful, in all respects, as…read morehe spent a couple of hours with me, during the testing process. His name is Robert Sanchez, a nurse with the Integrative Medicine Center. Robert was so kind, understood I was very nervous, and explained everything I would experience. His compassion was really sincere, and his knowledge made everything he said completely understandable to me, a layman. By the time Robert explained each and every detail, I was feeling more settled. He had a great presence that I found very comforting and helpful, and much appreciated. Robert has excellent teaching qualities, as well as his nursing abilities. He is excellent at his job, and is a definite credit to Scripps, and an absolute blessing to me. Well done, Robert, and heartfelt thanks for helping me thru the experience! I believe we are quick to complain, but not as quick to praise, and I didn't want to pass up this chance to say how much I appreciated Robert and all of his efforts. Thank you for the opportunity to give credit to someone I felt went 'over and above' in what he did for me. Scripps is definitely the BEST, and employees such as Robert, are what makes it the best! Thanks and blessings to all of you!

Day-of-treatment cancellation due to a "required" mammogram that was never disclosed. I explained…read morethis to Dr. Dominguez and asked to proceed with treatment that day, agreeing to complete the mammogram before my next treatment four months later. He refused. I had already paid for labs (which had to be repeated due to lab error). This was a failure of communication and patient-centered care. This was highly unprofessional given I was not at fault for their lack of communication.

Dr Dominguez and his staff are fantastic. Martha is also the best of the best. They are extremely…read moreresponsive and care so much about their patients. Super thankful to be a patient of theirs!!

A couple of months ago, I felt my head spinning…read more I was sitting in a chair reading and literally, anything I looked at was spinning counter clockwise. Scary stuff. Ended up getting a lift to the ER. You know, lights and sirens. So my doctor recommended Dr Purcell and his team. Thank you G-d! I went through a battery of tests and we got to the bottom of it. Extreme Vertigo. But I feel much better now and I know what to watch for. The so-called triggers Sorry to all my Yelp friends if I've been MIA. Like I said, scary... (sugar, honey, ice, tea). Again, THANK YOU Dr Purcell!

This practice has been a life saver for me dealing with vertigo from crystals and vestibular…read moremigraine. They have also helped me with nerve pain from disc issues. I highly recommend their office.

Dr. Bennett and his team at the Sleep & Apnea Breathing Clinic have been truly exceptional. From my…read morevery first visit, I felt heard, understood, and supported in a way that I haven't experienced with other doctors- and he does so in a very direct manner, which I really appreciate. Dr. Bennett takes the time to thoroughly explain everything, ensuring I understand my treatment options and feel confident in my care plan. If you're looking for a knowledgeable, experienced, and patient-centered doctor who truly listens, I highly recommend Dr. Bennett and his team.

I'm leaving this review based on my experience as a potential patient trying to coordinate a TMJ…read morereferral. My referral was originally sent to Dr. Chase Bennett's office on July 22. When I called on August 3, I spoke with Megan and was told the referral had not been received. I provided my information by email and contacted my primary care provider's referral department to have it resent. Megan called me again and told me they still had not received the referral. She also said their benefits office could not see an authorization from TRICARE and that my provider's office had not sent one. I explained that my patient portal showed the referral as authorized and that I had also confirmed the authorization directly with my insurance. At that point, I was genuinely trying to understand where the disconnect was, especially since the referral had already been faxed twice. I asked whether Megan could contact my provider's office so the two offices could determine what was happening. Instead of helping me troubleshoot the issue, she told me I was "not listening" to her and proceeded to explain how the referral and authorization process works. When I asked if she could call the office, she corrected me by saying, "I can't call the office, but I can talk to the referrals." Because I felt dismissed rather than helped, I asked if there was someone above her I could speak with. Her response was, "You can talk to my manager, but she's just going to tell you the same thing I'm telling you." The tone of the conversation felt unnecessarily condescending, especially when I was simply trying to figure out why an authorized referral that had been faxed twice was not reaching their office. I ultimately called my primary care provider's referral department myself and explained what had happened. Their representative contacted Megan directly. During that conversation, Megan explained that the office is not currently accepting TRICARE patients for TMJ and is only accepting TRICARE for sleep apnea. My provider's office was then able to move forward with redirecting my referral. After that conversation, Megan left me a voicemail apologizing for the miscommunication. She explained that she had thought I was seeking an oral appliance for obstructive sleep apnea and clarified that their clinic is not currently contracted with TRICARE for TMJ. She recommended that my referral be redirected so I could be seen elsewhere. I appreciate that she ultimately called to apologize and clarify what happened. However, that clarification also highlighted why the earlier interaction was so frustrating. I had been trying to understand exactly what was preventing my referral from moving forward. Instead of asking questions to clarify what treatment I was being referred for, I was told I wasn't listening, had the referral process explained to me, and was told that a manager would "just tell me the same thing." The issue ultimately wasn't that I didn't understand the referral or authorization process. There had been a misunderstanding about the reason for my referral, and the clinic was not currently accepting TRICARE for the TMJ care I needed. Had that been clarified when I first contacted the office, my provider could have redirected the referral without the repeated calls, confusion, and unnecessary stress. As someone managing Stage 4 cancer and other chronic health issues, coordinating medical care already requires a significant amount of time and energy. I understand that insurance issues and misunderstandings happen, and I don't expect front-office staff to control those circumstances. What I do expect is respectful communication and a genuine effort to help someone who is trying to access care. Being spoken to as though I simply wasn't listening when there was, in fact, a misunderstanding on the office's end was particularly upsetting. I never became a patient of this practice, so I cannot speak to the quality of Dr. Bennett's clinical care. I can only speak to my experience trying to become a patient. While I appreciate the eventual apology, the way the initial interaction was handled left me feeling dismissed rather than assisted.

I recently had to change my primary care physician from Scripps. While I really liked my doctor…read morethere, having to wait literally months for an appointment was simply unacceptable to me. I was extremely fortunate to find Dr. Sexton. After my very first visit, during which he spent a considerable amount of time with me and truly listened, I left his office feeling incredibly optimistic. I had the immediate sense that having Dr. Sexton at the helm, guiding and overseeing my care, was going to be a life-changing experience. I'm so grateful to have found a physician who is not only knowledgeable and thorough, but who also takes the time to make his patients feel heard and genuinely cared for.

We had been going to Dr Sexton for years but it looks like the practice has been sold to a medical…read moreor investment group and only communication is offshore. We are looking for new doctor.

The care he provided after my daughters T-Bone TBI was second to non and the emotional support he…read moreprovide to myself was amazing

Smart, kind and reassuring! My 85 year old mother was worried she had Parkinson's Disease when she…read moredeveloped a tremor. His bed side manner is tender and gentle, my mother developed instant rapport and trust with him. He did a very thorough exam and told her she had only Essential Tremor. She was greatly relieved! He also picked up on her depression and had some great suggestions. His nurse, unfortunately, is very cold and rude. But its worth putting up with that for him. He's also busy but worth waiting for.

Dr Thorne is the best ortho doctor I have ever been to. He operated on my back and neck, and I was…read morepain free the next day. He is a superb surgeon. He is always on time, never late, and does not keep me waiting. Such a great doctor. Paige Pamela Castle

say enough great things about Dr. Thorne. After suffering from debilitating back pain for two…read moremonths, I had seen six or seven different doctors with no real progress. I was unable to walk, and it completely turned my life upside down. Dr. Thorne took the time to truly listen and spent a full hour reviewing my MRIs with me--something no other doctor had done. He didn't rush through the appointment or dismiss my concerns. He genuinely cares about his patients and is incredibly knowledgeable. If you're struggling with back pain and need a doctor who truly cares and takes the time to help, I highly recommend Dr. Thorne!