I went into this store today with my son to get him a nice $300+ Specialized bike for his birthday;…read moreand as you can see from my profile picture I am a black woman. A black woman that lives in this neighborhood. I entered the store and was not greeted by a soul. I inquired if anyone was working - no response. Another customer stated the two guys staring at me behind the counter were working, they never opened their mouths. Turned their heads and continued to talk to one another, the female employee stated something along the line of her being unavailable and the men could assist us. They never came over. I walked to service and asked another employee why we weren't being waited on, he was perplexed and stated he didn't understand why they hadn't come over. The white people in the store had been greeted and waited on, and happily shopping. We stood there with a bike picked out ready to be assisted and never ever had the courtesy of being checked out. Without words, it was very blatant our black business was unwanted. I even inquired again before leaving and they literally stared at me like mutes. Disgusting. Racist. Despicable. Will never ever support the "privileged" KLM Bike & Fitness at any of its locations. If zero stars was an option I would put that and just so you all at the store are aware I will be putting in a complaint with BBB and I will push for an investigator to visit your store and conduct a field experiment regarding overt and subtle forms of racial discrimination/"retail racism".

Wow, talk about impressive. Had my bike serviced here. Not often that I am this impressed by great…read morework. I wouldn't consider going anywhere else now.

I came in for a quick repair on my bike. My bike isn't the top of the line and I could tell that…read morethis bike shop had some pretty high end bikes. But they didn't treat me any differently for having an older style bike which I appreciate. Chris helped me with my bike got it up and running very quickly and treated me very well. He even held the door open for me to get the bike into my vehicle. I really appreciated that . I felt attended it to from the time I came in to the time I left. I've been to other bike shops that treated me poorly and I really appreciated the good customer service they all gave me.

Disappointed with my experience with Main Street Bicycles. Originally took my bike there because of…read morea couple broken spokes. I was initially a little turned off that none of the employees were wearing masks - even though most of the customers were. But, they told me they'd take a look at my bike -- and let me know a few days later that two spokes would need to be replaced. I picked it up a week or so later (again - no masks) and it seemed to be okay. A few weeks later - more broken spokes. Took it back in (this time masks - at least for the counter people)... got a call a few days later and was told the entire wheel/rim needed replacing due to corrosion. He apologized for not catching it earlier... and did a complimentary fix on the spokes this time. I ordered the new tire/rim a few days later and was told it would be in in about a week. Three weeks later - I've heard nothing. I get it, the pandemic has slowed things down... but 3 weeks vs. the 1 week I was promised was a bit much. So I called and was told it was back ordered. Again, I understand that -- but, I feel good customer care would've called me around the initial estimated date. -- Shortly after I left this review, I received a message from Anne Marie Gealy: "We are sorry you felt it necessary to bash us. I'm sure your perfection will overcome any issues you have with any other issues ahead" I didn't bash Main Street Bicycle. I left an account of my experience there. I feel it was polite and true. I am disappointed about my experience there and hoped my review would help improve the experience there. I feel my review was fair and explained the issues I had with the shop. Mrs. Gealy's accusation is unfair and her brash response is undeserved. Instead of contacting me to address and maybe fix these issues would go a long way to turning a bad experience into a good one... instead, my already disappointing experience with this bike shop sinks even lower. So if you want a shop to not properly diagnose your bike, "fix" your bike for it to have the same issue a couple weeks later --- when you'll have to throw more money to get it fixed properly... then have one their people attack you in messenger... then Main Street Bicycle is for you!

Went today because I signed up for a triathlon. I'm a runner. With no bike…read more They were super patient and spent a lot of time with me. Answered questions I didn't know I had. They have a bike maintenance plan that I got for 3 years ... seems like they should have 1 year free but I don't know what all goes into it. Anyway that was $150 for 3 years. Their lights and stuff seemed expensive. Anyway I thought it was a very nice experience. I'd go back.

Just really great people. We've had multiple bikes repaired here over the years (many times at…read morelittle to no charge). As the COVID lockdown began, we ran our 13 year old's old bike to them with the intention of trading in/trading up. As we couldn't go in, the nice man helping us through the door sized my son up, asked a few questions regarding his riding habits, likes, dislikes. Within 15 minutes we were on our way home with the PERFECT new (gently used and tuned up) bike for an amazing deal. Go here for all your cycling needs.

They come to your home, pick it up, repair and deliver when done. Easy peasy. And they go above and…read morebeyond with their service.

They came to our house and serviced our two bikes right in our driveway! It was awesome. Two tune…read moreups and mine needed a new chain. They are so nice!

Shop closed at 7:00. I was there 7:05 needing to replace tube and Ken, the owner, obliged. Great…read morecustomer service!!! Will come back for any bike work needed!

They don't service off brand E-bikes is what I was told before they came outsode to see what kind…read moreof bike i had give me a weird feeling can anybody tell me if this is true

Was in search of potentially buying an eBike (had never ridden one) - and out of the several stores…read moreI visited - this place by FAR had the best selection and customer service. All of their bikes are beautiful, with excellent features. And Wes & Margaret are very accommodating. I have not decided yet on one - but this store is great for sure.

You can enjoy a easy ride or adventure and fast ride! I love…read moreit! Very useful tips from the owners

Owner was extremely friendly and helpful. Quick to help me pick the best bike. His service guy…read morecleaned and added extra stuff for me very quickly while I waited. They are busy because they have excellent service and prices! Highly recommend

I first wanted to point out the business slogan of this company says this is a one stop shop for…read moreALL your bicycle needs.Wish I could give a zero for this business for the lack of customer service and help they give to their customers . I called ahead of time before I went to the store and spoke with Jonathan . I was needing assistance with a bike part to attach my daughters child seat. He mentioned that he couldn't promise but if I brought the bike in he could check if they had the right part that they would help with that . And even if they didn't have the part they would tell what part it needs and I would go buy it else where. I loaded the bike up and went to head over to the store. Right when I walked in the associate that was there ( did not get name but he was bald ) he didn't seem happy to deal with me for some reason because he had a strong look on his face that I was bothering him . I let him know I spoke with Jonathan and he said I could get help with the part needed on this bike. He told me he doesn't know and that he's sorry if I misunderstood him and he did not help at all. This is a bike shop! I ended up going through all that hassle for nothing and he did not care . I went to ace hardware and they helped me get the part I needed . They were shocked that another bike shop didn't help with something they should have known. Very inconveniencing and very rude . I will NOT be referring others to this business. Consider going to another bike shop that wants to actually help their customers.