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Ermey Pet Sitting

5.0 (1 review)
Closed • 6:00 am - 10:00 pm

Services - Ermey Pet Sitting

Dog walking

Pet sitting

Pet transportation

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14 years ago

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Charlie's Doghouse

Charlie's Doghouse

(28 reviews)

Maybe being closed will teach Kara the "manager" not to lie and cheat people to try to get ahead in…read morelife. She drinks on the job and never shows up to work. Can't keep anything consistent and was always out of cleaning supplies. I am so glad I quit and don't have to deal with her anymore. For anyone that reads this whatever Kara says about me I don't care. All I want is people to know the truth and not get scammed by 10 lbs of makeup and a sob story.

My dog was at Charlie's Doghouse in Crystal Lake for 6 days. It was my first time boarding him…read moreever, and I did a lot of research of where I would send him because I was so nervous. Charlie's DH seemed like it had great reviews, he spent a day there and had fun passing his temperament test, and they offered a cage-free option for overnights which I 100% needed for my dog. I almost didn't go through with boarding him, I tried to find several people to stay at my home for the week, but with scheduling it didn't work out, so I went with Charlie's. I only agreed after an employee promised me that he would make sure the other employees knew how nervous I was and that they would communicate pictures and updates throughout the week as they could. I left on a Friday, I didn't hear from them all weekend. The male employee was the only one to send me pictures and some news about him after the weekend since he wasn't working that weekend, but he said he heard it was busy. I finally got a text from the manager late the last night of his stay regarding a "small scratch" she noticed. Upon picking him up, this was NOT a small and I noticed several other spots along his neck that were raised, felt like bites, and that worried me. The employee also told me that my dog got sick one night, but no one told me this during his stay? I took him to the vet this morning because I was so concerned with the bites, they had to shave his neck region, and we were SHOCKED! Please tell me this is "a small scratch".... Terrifying and I'm so sad I sent my dog here, and he went through that. His neck is shaved, he has marks all over, he's on an ointment, and an oral antibiotic. How did this go "unnoticed"? Wasn't there blood? He has short hair, most of it white in that region. I asked, the employee "doesn't know" if there was blood. Each employee I've spoken to has a different day they "noticed" the "small scratch". There had to have been blood and someone had to have seen this! Why wasn't I contacted WHEN THIS HAPPENED and WHY WASN'T HE TAKEN TO THE VET THEN? Someone is lying or this place was understaffed and unsupervised. As a rescue dog, he already has a very traumatic past, so I am exceptionally sad this happened to him and wouldn't want this happening to another dog. What if my dog was a smaller, weaker breed? Another dog could have been killed, luckily my dog wasn't! Update- I did speak to the owner on the phone this morning after the vet. She was crying and disgusted with what happen- she said she's going to try to look through video footage, but it erases every few days, but she's trying to figure out who is to blame. She said she felt very bad and was very apologetic because she said this is her dream job, and she just wants the dogs to be safe. She seemed sincerely very sorry, so while this was very bad, and I wouldn't want to send my dog back, it also sounds like it's not normal for this place. Idk... She's paying for the vet bill and the 6 day stay not that it will help my dog, but I am thankful he will be okay. I will update this in a week if the vet bill reimbursement check is sent, she has already reimbursed my dog's stay as promised. I wouldn't wish this on any dog.

Pets in Transit - Charlie waiting for the flight after check in (photo from Pets in Transit)

Pets in Transit

(25 reviews)

I was recommended to Pets in Transit by my vet to assist with the move of my 1-year old Labrador…read moreretriever from Chicago to Germany. We worked directly with Ted and he made the process SO easy and the prices were very competitive compared to the other vendors we researched. We found out a few days before our departure that O'hare cancelled all live animal travel in cargo and Ted was incredibly helpful during this stressful time. He called the airlines and ORD directly on our behalf to find a solution. If you need to send a pet internationally in the cargo hold, Pets in Transit is a great choice!

We used Pets in Transit to move our two dogs from the US to the UK and couldn't have been more…read morepleased. Ted helped us through every step of the process, explaining clearly and patiently all that needed to be done, checking and re-checking our paperwork, and ironing out all of the details for us. With constantly changing rules and regulations for international pet travel (especially to the UK) it was great to have someone as good as Ted to help us get through it all. I was especially pleased that he was the only person who worked with us for the entire process, so I didn't have to keep re-explaining our particular situation or needs. On the day of travel Ted met us near O'Hare where we handed off our two beloved dogs for their flight to London. He even texted us pictures as they were checked into the flight and let us know when they had safely taken off. 12 hours later we were all reunited in London after an extremely smooth process. I can't recommend Ted and Pets in Transit enough. He took so much of the stress out of a very stressful situation and took great care of our dogs. At first I thought the price for this service was high, but after we arrived we agreed that we would have paid double if we had known he would make it all so easy.

Ermey Pet Sitting - pet_sitting - Updated July 2026

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