I originally called Richard at State Farm just looking for information, but after talking with him, I felt completely confident moving forward. He was knowledgeable, helpful, and took the time to find a creative solution so I could get the coverage I felt was necessary. I really appreciated how easy he made the process, and I highly recommend Richard for all your insurance needs. read more

Ernie is a great advisor, and he has a really helpful staff. Top notch. Thanks for everything!

We have State Farm auto Insurance and needed some paperwork help after our truck was hit. We moved to Santa Clarita 9 years ago but stayed with the agent in the town we moved from. Today we went to Ernie Bolanos's office as we didn't want to drive 2 hours for help that a phone couldn't take care of. Diana was extremely helpful and helped us get the paperwork we needed. A very nice office and staff. read more

If I can give this place 0 stars I would ! Very bad service I told all my friends and everyone I know in the area not to come here . Very very unprofessional and Rude . Ernie He did not help me with my insurance apparently a lot of insurance are taking 7-10 business days to cover you after you sign paper work with them . Ernie said he would start my process on the 27 th of February so I can start getting insured on the 6th . Because i didn't answer a text about life insurance I honestly had not even read the message yet do to my super busy schedule. I called him because he never send me nothing to sign . And said he never send any paper work just because I didn't want life insurance. I find this sad and embarrassing to a business if a customer is only looking for car insurance why act shady just because they don't want another service I already have life insurance I have for many years all I wanted was insurance for both my cars . I called him and ask him why he did not send it and he said just that I didn't send it but you can go elsewhere and recommended me AAA insurance. I told him ok thank you I will go elsewhere because it seems like you really do not want to help . He stood quiet did not say a thing and just hung up on me . This business is only interested In them selves and don't give a dam about the customers. They just think about making commission or filing a quota!!!! I fully with all my heart DO NOT RECOMMEND this place unless u don't care about being used then tossed to the trash . read more

Ernie Bolanos - State Farm Insurance Agent - This is him asking me for life insurance as you can see I never replied. When I called later he said I never send nothing go elsewhere. - Auto Insurance Near Me - Valencia, California

I have been with Travelers for many years and when I learned my homeowners insurance increased by over $400 I reached out for quotes and Richard from State Farm contacted me and provided me with a quote which brought my insurance back down to what I was paying before the increase. He was very easy to work with, answered all of my questions and made the process very easy. Definitely referring to family and friends! Thank you Richard!! read more

I really appreciated Bryan's services as he broke down my policy fast and simple. I would recommend everyone to this agency. Thank you again! read more

I am pleased to inform on here that I recently engaged with Bryan Estrada in regards to inquiring for life insurance. I was educated on several policies in which the versatile options that were highly appealing and throughly detailed by Byran. I was impressed by his attention to detail and consideration to my situation and needs. Through reflection and consideration I am temporarily awaiting results for a new position that I aim to be starting in my career will provide life insurance policy itself, although I would highly recommend any individual that is considering life insurance to get educated and consider a policy through Bryan. read more

I have been with Ernie and his associates for many years. 4 cars later. 2 houses. They are always so willing to help me with whatever I need. I will never switch my insurance with Ernie. If I could do 11 stars I would. Richard and Juan are my go to guys!!!! read more

Anytime I need a new insurance product, Ernie and his staff are my first call. Reasonable rates and the level of customer service has always left me impressed. I don't particularly enjoy selecting insurance plans but Ernie makes it easy to understand and makes solid recommendations that fit within my budget. FIVE STAR Agency!!!! read more

Lily assisted me with an RV loan and RV insurance. She made the entire process so fast and easy. I didn't know that State Farm offered bank accounts and loans. They have amazing rates! The loan process was super fast! Lily is the sweetest and very professional. She was very informative. I loved using this State Farm office! read more

I was nervous at the beginning but that surely faded away. Stunningly comprehensive customer service. I called because I could not find any car insurance that met my needs. My sister in law recommended Lily, she quickly solved my problem, helped me out, answered my questions and concerns then completed my order with setting up automated payment with me in just a few minutes. I've had the need to call 3 times for different reasons but all pertaining to insurance/loan & every time I call she amazes me with providing such excellent customer service. I'm so content with her service I'm absolutely blessed to have found such a caring person whom enjoys her job. She's the best! read more

Hi, Ernie Bolanos State Farm Insurance Agent is one of the best insurance company I have ever dealt with. As a real estate agent and mortgage loan officer, I have done business with a lot of agents over the last 20 years. I called his office to get an insurance quote and spoke to Lilia, Senior Sales Associate. She went out of way to explain the advantages and disadvantages of each quote situation and helped me find any State Farm discount that was available. Lily gave exceptional customer service through her professionalism, knowledge of the business, and her initiative to go the extra mile. Richard read more

Very impressed with the customer service here, such a pleasure working with Lily and her staff! She was very helpful and professional in helping us find what we needed, is prompt in responding to any questions, and goes above and beyond to help! Cannot recommend her enough! Thank you Lily! read more

I normally don't write reviews on yelp unless the service is deplorable or outstanding. I think it is only right that I share with you all my experience with State Farm. Firstly, I have been with AAA for almost all of my life. My parent's have always used AAA and consequently, I sort of just fell in line. It wasn't until about 4 years ago after a no fault auto accident that AAA basically removed me from coverage. I was on a search for a new insurance company and behold! I found Ernie Bolanos in Santa Clarita. Lily has been my agent for over a year now and she is absolutely amazing. She has assisted me with my personal auto insurance, my renters insurance as well as my life insurance. When I told Lily that I was interested in insuring my son with a new policy but wasn't quite sure how to navigate the process she was thorough, patient, accommodating and VERY HELPFUL! I have a very busy lifestyle and catching me on the phone can be a feat. Lily would be so patient with me and call me once every couple weeks just to remind me that I showed interest in the policy and finally I put some time aside and insured my son with an amazing policy at a competitive rate! We all know how annoying it can be when people call and call and call you trying to upsell you with something. State Farm is not that agency! I am so appreciative to have Lily and the whole State Farm on my side because they truly are like family. The concern they show for people is authentic and you can feel the sincerity as they problem solve to create the best solution for any concerns I may have. Thank you State Farm for being the only insurance company I will ever use!!!!!! Thank you Lily!!! read more

I just want to start off by saying thank you for such an amazing work getting my car insurance processed. It was the most easiest experience I have ever had purchasing insurance. It wouldn't have gone this smoothly if it wasn't for Lily. She was knowledgeable, detailed & kind through the whole process. I am really happy with the services received today. If you're looking for insurance if any kind, call Lily & she will definitely get you on your way Thank you lily! You were awesome read more

I had the privilege of working with Ernie and Evan to get my new car insurance policy. Over the years, I have been annually checking in with Ernie to get a quote for a policy. He has been overly patient with me, year in and year out. This go-around, I finally made the jump and switched providers. Ernie and Evan were more than helpful; they guided me as if I were family on the decisions to make. Personally, and just like most people, I am clueless on the amounts of liability to choose and what makes sense for my personal situation; they both handled me with care and I couldn't be more grateful for such customer service through and through. Evan was so fast to respond to all my silly questions, tolerant through what I would assume was annoyance from me-- but certainly never showed it!! I absolutely would recommend Statefarm, and definitely would send everyone I know to go through Ernie and Evan for the most efficient and careful customer service process. I know they are just an email away from me, making me feel secure with my auto insurance. Doesn't get much better than that! read more

Ernie is amazing however due to where I live, State Farm will not cover my home. I originally bundled an auto with home insurance and after signing paperwork was notified and had the home insurance pulled by State Farm. They honored the original bundle amount for 6 months and then substantially raised my policy rates for auto insurance. After another 6 months of auto they again raised my rates. After being notified of the pulling of my home insurance policy I was called 6 times by agents from his office trying to sell me a policy not even knowing they are unable to cover my home. Not impressed with State Farm as a company and their rates or policies, however as stated Ernie is a super nice and knowledgeable guy.. read more

Ernie is an amazing agent, and he's always on top of everything. He takes personal responsibility to make sure your insurance products are exactly what you need. He responds personally and immediately to all communication, including email, which can be hard to find these days. If you purchase a new vehicle or have to make an adjustment to your policy for any reason, Ernie gets things done right away. We have all of our auto, home, and umbrella policy through State Farm and we couldn't have asked for a better agent. read more

There's always a warm smiling face ready to help! Ernie is amazing! He was quick to help and had my best interest in mind. I would recommend Ernie Bolanos to everyone I know! read more

Ernie, your the man. These guys helped me in a very difficult time. After checking around i got my house, auto and medical all through State Farm. The service was on the ball and also made a new friend. Thanks guys Daniel M O'Brien read more

Lily was able to provide me not only a great price, but great service. She helped me get switched over from my old insurance company very quickly and painlessly. She was very responsive and friendly throughout the whole process. Will definitely be recommending her! read more

When we were looking for insurance for our Mobile Car Wash business, we didn't know where to start. Lily made everything so easy and explained everything so well. When she explained what was needed, I literally said "oh that's it!" She took a process I was dreading and made it a pleasant one. Always a pleasure working with Lily! read more

This place never ceases to amaze me! Especially Rocio she has been nothing but helpful and is always there at the drop of a dime for anything I need and she gets it done fast! I definitely recommend her for anything related! Not to mention she got me the cheapest quote! Thanks for everything Rocio! And if anyone else needs an insurance agent, she's the one to go to! read more

I'm writing this review with a HUGE thank you to Lily Landeros! Without her I would have never been able to purchase the motorcycle of my dreams! After receiving several quotes from other insurance agencies that were hundreds of dollars outside of my price range I thought I was never going to be able to acquire the bike I truly was looking for. But when I was referred to Lily my dream was completely revived. Crushing the competitions quotes she found me a policy that was under what I had planned to pay, and even provided me with an incredibly deal on a life insurance policy to boot! I can't thank you enough Lily for your hard work and responding to request late at night and multiple times through out your busy day! I will be sure to refer all my friends and family, and anyone looking for an insurance agency/agent to State Farm and Lily Landeros! Keep up the amazing work Lily! read more

okay...so, are you the typical consumer who allows their auto and home insurance company charge whatever they want for sub-par coverage, and then that day finally comes ...and wham!!! you get t-boned or rear ended, but its like pulling teeth to get you thru??? this is truly when you need the very best at your side....and that is exactly what happened to me...so, a huge thanks to lily landeros at state farm insurance. she went above and beyond the call of duty...medical bills, car repairs, and the very best customer service you could ever imagine. being in a car accident can be traumatizing; it certainly was for me, and you truly need someone that'll be there for you 100% all the way. so, do yourself a huge favor and call lilly at state farm in the santa clarita valley. get a free quote asap! and i promise you...they will be there for you too, to help get you thru. read more