[[HIGHLIGHT]]Terrible customer service from manager.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very disrespectful and arrogant.[[ENDHIGHLIGHT]] Came in for an inspection with no lights on but the TPMS now the check engine light is on awd and traction light. read more

Ernie Lee's Service Center - Gas Stations Near Me - Raleigh, North Carolina

[[HIGHLIGHT]]Used to be a great place, owner is a good guy.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Front desk people are tool bags.[[ENDHIGHLIGHT]] Oil change when from 50 dollars to 100 when all of them were hired. Got 5 of them in there at a time twiddling there fingers. Went in today for alignment appoint set at 1:30 told me an employee was on a transmission and couldn't get it done till the end of the day. What the hell is the point of setting an appointment if it isn't honored. [[HIGHLIGHT]]Gone here for years, but this is the last straw of many.[[ENDHIGHLIGHT]] Won't be going back. And I suggest you don't either. read more

[[HIGHLIGHT]]An EXCEPTIONAL team from the reception to service to check out and communication during the process.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I work for a large auto dealership and to have this level of service was exceptional.[[ENDHIGHLIGHT]] I brought my wife's Honda CR 4 door vehicle for an oil change and other basic services the price was great and the car runs fantastic, I am getting ready to call them right now for an additional winter service appointment. read more

Quick quality service for a great price. [[HIGHLIGHT]]The staff was very friendly and helpful as well![[ENDHIGHLIGHT]] I love that they're a family owned and operated business. I will definitely be coming back. The service only took an hour and my car is running better than when I took it to a dealership (where I sat for 3 hours and paid 2x the price). Support local businesses! read more

On my way to work in the a.m. rush hour, I could hear something dragging under my car. Immediately turned around for home and called Ernie Lee's. They got me in and out really quickly, and I was able to make it to work just an hour later. [[HIGHLIGHT]]A car "emergency" turned into a great experience - I've never had customer service like that![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thanks Donnie - you're a gem.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Scheduled my car drop off and told them my concerns. Dropped off my car and the repair was done and they called prior to repair to let me know what the findings were.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very professional and I would definitely return for future[[ENDHIGHLIGHT]] ;update 2025 took my daughter's Jeep in for an analysis came back with a over $2000 bill? Got it done cheaper elsewhere, quality, and attention to customer versus value seems to have taken a hit. read more

Needed brakes so made an appointment at Ernie Lee's. I was quoted the price on arrival, was told it would take a couple hours. Instead I was in and out in 90 minutes - service with a smile. Very pleased as always. read more

The low down: These guys have gotten it right! All others should learn a lesson in quality and customer service as Ernie Lees! Best place to get good,honest maintenance and repairs done! Family owned and operated! Don't let the slightly grungy exterior/interior turn you away! I first came to Ernie Lee's in 2006 due to the convenience of location for me and I'm glad I did! When you pull up, the exterior appears to be slightly run down especially when compared to newer chain type centers. And the inside isn't much different. But don't let the look fool you!! These guys are honest, priced decent and have great customer service. The waiting area consists of a small table w 4 chairs some stools at the counter and a bench outside. They offer free wifi and have a TV in their small waiting area usually set on WRAL. There are some drinks and snacks that you can purchase as well as coffee. If you want free bells and whistles this may not be the place for you. If you want great, affordable service and care then stop in and check it out for yourself. Because it is family owned most of the same people have worked there since I've been coming here. Theresa, who works the front desk, is super friendly and always has a smile on her face. Ernie Lee and his crew always go above and beyond to make sure my car is taken care of. When I go for an oil change they will do things like fill my tires, put in a break light, headlight or windshield wiper for free (I provide the parts). He is always honest and I have tested this against others. Being a female that knows nothing about cars the integrity of my mechanic is of upmost importance! So I'll say it again... come here if you want quality, honesty and great customer service! read more

Ernie Lee's Service Center - Theresa working hard to provide excellent customer service - Gas Stations Near Me - Raleigh, North Carolina

See all

This is the place to take your Tesla (or other EV) I've been taking my non-EVs to Earnie Lee's for years and I've always had fantastic service. While EVs don't require as much maintenance, I've found that when they do, the Tesla Service Center experience is hit or miss, and often slow because the cars have grown in popularity faster than Tesla can expand service capability. I had a suspension issue with my Model S that was both caused by and unable to be fixed by the Tesla Service Center. So I brought it to Ernie Lee's and after a brief ride along, Cameron knew exactly what the problem was and they had it back to me in a day or so, good as new. So my non-warranty EV work is coming here from now on. I can't recommend them highly enough. read more

The true measure of a good business and the integrity of an owner is how they handle situations that don't go as expected. That is exactly what I want to share about Ernie Lee's. My son had an issue with his car that did not go well; however, the owner made it right, immediately. [[HIGHLIGHT]]No run around, plain & simple "how do we make this right?" - the way this was handled completely negated what didn't go well and left us with much respect for how Ernie Lee's does business.[[ENDHIGHLIGHT]] Thank you for making things right for my son! read more

I called Ernie's and was able to schedule an appointment a week out. Due to my issue I took it to the dealership since they got me in sooner. I opted to have my vehicle repaired by the dealership just because of ease. If I was able to easily get my truck to Ernie's after receiving the diagnosis I would have done so! Eric was extremely helpful, knowledgeable, and even found the part I needed. If I need service in the future I plan to call Ernie's. read more

This service center does excellent work and are very customer oriented. We've been using them for many years and always got excellent service. Highly recommend this business for any auto repair needs. read more

I bring my vehicles to Ernie lees for every single oil change , every single year. I bring every vehicle and my Harley for an inspection every single year. For the past 3 maybe 4 years this particular vehicle has been the same every single year......... I have literally sat and had long in depth conversations about my motorcycle , past work , cars , and just about everything under the sun with the employees especially EL. It baffles me How every single year I go through the same conversation with the same person I've literally stood and talked to the past minimum 2 years. Not sure of his name but a younger fellow with glasses. I know we live in a busy world but it would seem after so many visits , so many conversations with the same person , employees would remember customers and vehicles to long time patrons........I've had the same vehicle with the same window tint for about 4 years now yet every single time I come before the tint is even checked literally the exact same guy that I stand and have convos with never remembers from year to year and every single year he comes over to give me this spill about window tint. I get that you have to let ppl Know but I literally come here every year for the inspection I don't change window tint from year to year , you see my plates say retired leo so obviously I'm going to keep it legal and if I weren't I sure as heck wouldn't go to the dang inspection station down the street from my home where I send all my friends , relatives and even my own children now that they are driving. Pay attention to the customers . EL remembers me every single time I go get the younger guys never seem to be as friendly or personable. As with everything else the younger generation is really making me rethink my choice of where to get my vehicles serviced. Again you have to protect yourself as a business but I've never gotten special treatment nor have I asked for it but I am a loyal customer so it would be nice not to have the same conversation with literally the same person each time I come. When I sent my oldest son it recently I wasn't real impressed with the customer service either. Another young man , about my size , bald head was a bit short with my son which I didn't appreciate. I come to Ernie lees bc it feels like a community and is normally very welcoming. The young man with long dreads who pulled my vehicle in was super nice , the lady at the register was super nice. I'd say some work on your personalities and tone. The way you approach customers and tone in your voice when speaking to them can make all the difference. Also try to familiarize yourself with locals. I literally live 1.5 miles from el's..................anyway . Tint passed like every other year ... younger guys please do better about getting to know customers. Literally would be a 5 star place if the younger guys become more personable..... read more

Ernie Lee's Service Center - Pumps at Ernie lees - Gas Stations Near Me - Raleigh, North Carolina

Since moving to Raleigh 12 years ago, Ernie Lee's has been my go to place. Great service every time I've been there. Pay them a visit and you'll be as grateful as I am with their quick and courteous service. Pay them a visit. You won't be disappointed. read more

I came here to get my annual inspection and [[HIGHLIGHT]]everyone was very friendly and knowledgeable.[[ENDHIGHLIGHT]] The wait wasn't too long and they were able to give me a rough estimate about how long it would take for my car to be serviced. I would deff come back here if my car needs an oil change or anything! Plus they have great mailers with coupons read more

[[HIGHLIGHT]]Excellent service! Everyone is extremely friendly, helpful, and knowledgeable![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Great communication and I appreciate all the work and help they have done for me on my vehicle![[ENDHIGHLIGHT]] read more

Had the state inspection and oil change here. I will be back! Great service and got me in and out fast.

My 2007 Highlander had an issue with sensors lit constantly. They diagnosed and fixed the problem. [[HIGHLIGHT]]Was treated professionally.[[ENDHIGHLIGHT]] The Highlander runs perfectly! Very pleased! read more

All I needed this time was the vehicle inspection. The Team was quick and professional. I did my waiting inside and had a nice talk with the cashier - friendly and attentive. And the fact that the buildings and pump islands are so well kept (like a blast from the past ... MY past) it's a fun place to go. I'll be going back if I need service on my car. read more

They helped me today when I was in a crisis with my tire. I had hit a huge hole & thankfully got it there. I didn't have a spare unfortunately. So they were able to bend out the rim & put air in tire so I could get it home. So thankful I did & they took care of me. I would highly recommend them & for they really went above & beyond. read more

I struggled for years to find a mechanic I can trust and who I knew wouldn't rip me off. And years ago a buddy of mine who works on motors told me about Earnie Lees. Ever since then, I have been a loyal customer to them. Their service level can't be beat. They are extremely knowledgeable, efficient, competitively priced, and always consistently go the extra mile. So thankful for E.L. And Cameron for their hard work and this blessing of a shop. Thank you, guys. So much. You have saved us countless times. read more

A family-owned auto repair shop that I can depend on for honest work & fair service cost. Highly recommend them for your car maintenance & repair needs. read more

My grandpa found this place years ago and my whole family goes here anytime we need a repair or to get something looked at. If I could give a million stars I would! The entire staff is so nice and I've never trusted any mechanic close to how much I trust Ernie Lee's. They don't try to overcharge you for anything either which I really appreciate and they are able to fix everything so fast!!! There is so much more I could say but I recommend this place anytime someone I know mentions car troubles! read more

Very honest owner, Ernie is a stand up guy and his son Cameron worked hard to figure out what was going on with our car. We go to them for oil changes, spark plug replacement and other routine work. They even replaced our spark plugs after we had an issue - and fit us in the same day. Great local service shop! read more

I've driven by this place many times, as I live close by, but had never stopped here before. I ordered tires online and this place was the closest installer listed, so I had my new tires shipped here for installation. I was very impressed by how fast they were, and the price to install 4 tires was very reasonable and cost less than I thought it would. I think Mr. Ernie Lee actually came out and chatted with me for a few minutes. He was a very friendly guy. I'll definitely be coming back here in the future when my car needs servicing again. read more

Scheduled my car drop off and told them my concerns. Dropped off my car and the repair was done and they called prior to repair to let me know what the findings were. Very professional and I would definitely return for future repairs. read more

Hands down the most honest shop I know. Very friendly staff and workers. They really make you feel welcome!

You really don't find places like this anymore. I've been coming to Ernie Lee's for various things from new battery to tire rotation/balance, car wash, rotors etc And they still will pump a ladies gas :-) read more

Used to be a good place to get your car serviced, but many times fail to follow-up with you about car appointments, and many times inconsistent with telling when your car will be fixed as I had this issue several times waiting days with inconsistent times for vehicle complete. Used to be a solid place, but have fell off and seem aloof with expectations and responsibilities. read more

We have had several of our cars serviced at Ernie Lee, and have always been extremely pleased. EL and his staff are reliable, honest, easy to work with, and give great customer service. My husband says don't go anywhere else! PLUS: they have ethanol-free gas that is great for our '87 Porsche 924 and '93 Honda Goldwing--that stuff is hard to find! read more

I've been to a couple of places to get my oil changed, and being a woman, it's ALWAYS "oh you need [insert long list of repairs] done" and all of a sudden, you get an estimate for over $800. I read good reviews about this place, so I thought I'll give them a chance and see what happens. I park, and the service tech comes right up to me asking what I need. Super fast and wonderful service, I'll recommend them to anyone and everyone. No pushy sales, just honest, good work. read more

Ernie and his team are the most stand-up, honest guys you'll find. After explaining the problem to you in terms you can understand, repairs what is required without adding additional, unneccesary parts/labor to pad the bill. Prices are extremely reasonable. Wouldn't take my autos anywhere else. read more

No way would I use them again, took my 1981 corvette in for a tuneup, went to leave after the work completed and heard this awful noise, turned around and took it back, the mechanic came out and stated, I did hear that , well why would you send out out as fixed? Hear they took it back to see what the noise was, they didn't put the fly wheel cover back in place and the fly wheel was hitting the pan!!! Then my oil pressure gauge wasn't working, the forgot to hook back the sending wire after the tune up!!! I wouldn't take a thing to them!!!! Ron Greenleafi read more

Solid family owned shop. They have always been very honest about whats needs work and what will wait. Good prices. I have had everything from inspections to major work done. Always fast and friendly. Pumps are open after hours for credit cards. Small selection of auto parts and convenience store goods. read more

Lucky to have these guys right around the corner from us. We're relatively new to the area and have come here quite a few times. We always receive excellent technical and customer service. Highly recommend them! read more

Just got my annual inspection done here and it was convenient and efficient. Really nice lady at check out. I will be back

Used them for my state inspection and they referred me to a great muffler shop to get my car to pass inspection. Can't say enough good things about these guys! Two thumbs up! read more

Always get great service here!! Honest, affordable, reliable, locally owned independent business! Been here many times and have always left pleased! read more

Love EL! This place is filled with friendly employees, fair prices & excellent service. I won't go anywhere else. Highly recommend to anyone who needs their car/truck repaired or serviced. read more

HONEST, friendly, family run, resonantly priced, quality auto service! They take great care of their customers & will refer you out without bleeding you dry in the rare event that you require something beyond their expertise. Always a pleasure doing business here! read more