I took my chevy Colorado in for service radiator hose leaking. $700.00 to replace 1 hose. $500.00 was for labor, I asked for a breakdown and was told they don't track it "it's just lumped together" I felt completely gouged. I won't be back, you have lost a customer FOREVER!!!!!!!! read more

Buy All of my trucks here. Our salesman Gary is the Best! Gray is always nice and friendly, gets the truck we want every time. Had service done today the guys in service are super nice and efficient. read more

Universal Chevrolet Company - Gray is Awesome - Car Dealers Near Me - Wendell, North Carolina

Got my brand new car only to find out that the rear brake light leaks. Made an appointment came in spent hours of my time getting it checked out and supposedly getting a new one order. Called back two months later and they have no idea of anything I even talking about. So frustrated by the disorganization and lack of willingness to help over a car that came from them. There are plenty of other dealerships that I've had a better experience at. Will not be back read more

Went in for maintenance! No problems! Really enjoyed the small town feel. Was able to get out of the rat race for a moment! Will stroll downtown next time while I wait. read more

I was out of town from South Florida and noticed my oil needed to be changed on my Suburban. I had to make that 12 hour drive back home and wanted to get that handled before getting on the road early that next morning. Well, Travis and Hannah made that happen. I dropped off my truck and they had it handled efficiently and with a smile. Honestly it's better customer service than my local dealership. Consider yourself lucky if this is your local Chevy dealership. THANK YOU Universal Chevrolet! read more

This has been by far the best experience I have ever had with purchasing a vehicle. My husband had spoken to Debbie earlier in the day and told her what I was interested in and when we arrived that evening she already had the vehicles pulled so I was able to look at them. She gave us plenty of time to look over the vehicles while answering any questions we had. When I came back the next afternoon to complete my paperwork, they already had it all together and were just waiting on my signatures. The customer service at Universal Chevrolet in Wendell, NC is phenomenal!!! Thank you for making the purchase of my 2021 Chevy Equinox Premier such exceptional experience!!! read more

Universal Chevrolet Company - Car Dealers Near Me - Wendell, North Carolina

They give excellent service in a pinch, Thank you Universal Chevrolet, Wendell, NC !

Do not take your car to get serviced here. Rude customer service especially from Tony who said the price would be $400-$500 only to find out the true price was nearly $650. Of course i was just out of the warranty window as I am with every problem I've had with this truck. I highly recommend taking your vehicles Shearons garage down the street... better price and better quality work. Never again will I come to this over priced dump. read more

Amazing place with great people. Tony, Lisa, and Melinda are amazing workers. Every time I take my car in for service I receive great service and a ton of laughs. They make sure all of the work is completed on your vehicle. read more

This was our first experience buying a car at Universal Chevrolet. The staff was professional, pleasant and helpful. We never felt pressured, which was a first. We love our new car, and will definitely buy there again. read more

Never been to this dealership, but definitely dropping a review based off of the communication I had with the internet team. I signed up for a price watch online, dealership generated a response to me and I replied the vehicle was currently outside of price range and will watch for any changes. The dealership kept hounding me with emails, so I replied with so much detail as I had to other dealerships for them to give me an estimated "out the door" price, because I did not live near this dealership and would not make sense for me to drive there, if the OTD price was above my price range. I've been searching over a month now and have had countless dealerships do this for me, but this internet rep just flat out refused and said because of so many factors, need to come in person, first dealership to do that. People are not always going to shop locally, they will come from out of town, possibly hours away, it's ridiculous someone could not work up an estimated price before I make the drive out there. Almost felt like I was talking to a BOT, a lot replies were just copy and paste. I received over 10 emails from this place, just for a price watch and dealing with nonsense replies. read more

Everyone go check out the great service at universal. It is a very clean and personable service center. Thanks guys for the promoted service. read more

We had a wonderful experience Saturday at Universal Chevrolet. Small town service with the big town treatment. Staff had wonderful recommendations for passing the time while we worked on our deal. Dealership is clean and updated. If you want to not be just a number this is the place to go! read more

Very easy purchase of a new car - one of the good guy-bad guy thing I've usually experienced at other dealerships.

Had a really great experience here getting a repair done on my car. They were able to get it done sooner and cheaper then they told me they would be able too, which was awesome. The lounge is super nice, and has a great play area for kids, which my toddler absolutely loved. Definitely will come back here again! read more

Took my truck in early morning for 2 recalls, oil change and tire rotation. Told it would take about 3-4 hours. After not hearing anything from them at 4:45pm I called to inquire. Service dept was confused because the ticket still showed open but the techs were gone for the day. I was told some one would call me back. After another hour I called again and basically was told by Al (Co-Owner) it wouldn't be done today (obviously). He wasn't sure why they dropped the ball other than they had computer problems. Don't you think you should call the customer to explain what's going on? Nope! I had to call them twice. Then Al apologized and offered a loaner vehicle to me the next day if my truck wasn't ready. Next morning I called and they said my truck would be ready in 30 min. In my opinion, they probably forgot about my truck. Reason being, I checked my onstar app that night and the oil change did not occur. You'd think they would have at least done that and the tire rotation on day 1 assuming the computer problems kept them from doing the recalls. It wasn't until 8:30am the next morning did the onstar system show the oil change happened (life reset to 100%). When I went in to pick up my truck I was expecting maybe Al would have made a effort to win my trust in his dealership to talk to me or maybe even offer a discount for my inconvenience.... not a chance. I saw him just sitting in his office on the computer. The service person that checked me out made a comment that she spoke to Al to see if my service should be free or discounted, apparently he said No. Speaks Volumes of his thoughts on customer service! Needless to say I will NOT be returning to this dealership for ANY of my automotive needs. It's too bad too, because I prefer to support smaller local businesses but with this kind of service I might as well go with the larger dealership that will get the job done right. read more

Awesome people! Awesome service Department! Awesome salesman and women! I highly recommend this dealership to everyone!!!!

I will start off by saying me and my family have been customers at Universal for many years. The sales side is great, but the maintenance department has fallen VERY far over the past year. Today, I got an oil change, and both my air filters changed in my car to a grand total of $151.53. Out the past three years I have been getting my maintenance done at Universal, I have never paid that much for an oil change and air filters. I pulled out an old service receipt from a little over a year ago where I had the same things done. The total on that bill was $78.40. This is ALMOST DOUBLE what I paid for the SAME services over a year ago. read more

I had a great time buying my car from Terry Hodges about three and a half years ago. I always go back for routine maintenance and I have yet to have an issue. I would recommend looking at their inventory from time to time because they always have great deals hiding in plain sight! read more

I was hoping that the last review was a fluke because we like to support small town businesses. We made an appointment for Wednesday morning to have our 2005 suburban gone through and a list of repairs made. We were told it would be $118 and the cost of the diagnosis would go towards any repairs we decided to make. Leslie was the service person setting the appointment. We agreed to drop the car off Tuesday night and they would see it first thing Wednesday morning. We were told it would take an hour (since that is what we were being charged - 1 hour of diagnostic time) and they would call when it was done. My husband had class Tuesday night, so I met him in Wendell (20 minutes from our home) at 9 Tuesday night, filled out the drop form, left the keys and drove him home. Wednesday at 12:30 we hadn't heard anything so we called to check in. No one was answering in service so they said they would call back. About 15 minutes later, Lee called and told us how they were backed up several days waiting for parts, etc and they hadn't even gotten to todays appointments. They would try to look at it at the end of the afternoon, but it would probably be tomorrow. No apology for not calling or the inconvenience, no offer of anything to make not having a vehicle for another day easier. Nothing. We tried calling at 2:30 and no one was available - Leslie had stepped away. At 3, we stopped on the way home from school carpool to see the status and figure out a plan for being without our second vehicle if needed. Leslie and 2 service personnel were out back smoking cigarettes and Lee was in the office. We stated that we were a little upset that we had an appointment and knowing they couldn't make it didn't even bother to pick up the phone and call us this morning. Lee got the owner, Allen, who was extremely unprofessional. When we stated that common courtesy would be to call the customer that is paying you to do something if you aren't going to be able to do it in the time stated, he thanked us sarcastically for telling us how to run his business and they were running behind - it wasn't a big deal. He stated he apologized and we should just understand it could take a few days. Umm, no. I had an appointment and basic manners says you tell customers when something comes up. If your time is worth $118, my entire day is pretty valuable too. Juggling kids, work and cars is stressful enough without the owner of the dealership doing right by their customers. Maybe if their service techs were working instead of smoking and talking, they'd be caught up. Blaming the issue on part delays doesn't fly when you can't get anyone on the phone. When we went back out, they were all leaning around talking. They might be good for sales, but I would definitely steer clear if you want your car back when promised for more than an oil change where you can sit and watch them the entire time. We are out a trip back and forth to drop off the car and an entire day waiting around and have nothing done. What a waste of time! read more

I had an excellent experience buying my new Traverse from Universal Chevrolet. Everyone was very helpful and it only took about and hour to get everything done. I definitely would recommend this dealership for anyone looking to buy a new car. read more