I recently dropped off an oriental rug to Pinnacle carpet cleaning. The staff was very professional…read moreand courteous. Our carpets came back looking new and I couldn't be happier. The price for the quality of work that was received was fantastic.

I came to Pinnacle Eco Clean in desperation, after looking for a local company who could clean my 9…read morex 12.75, cherished wool rug. From the moment my husband and I showed up at the 215 Mushroom Boulevard, Rochester, NY location, I knew we were in the right place. I went directly to the office, conveniently located adjacent to the garage loading area, where I met Katherine. She was extremely helpful and pleasant as I explained my need to expedite the cleaning process. Katherine called upon the men who easily unloaded the heavy rug from the van my husband and I had struggled to load in by ourselves. Then the experts unrolled and examined the rug. Much to our surprise they quickly discovered a problem. There was a small area that had been eaten by moths and we assumed that problem was over. However they quickly discovered there was still live larvae in that area of the carpet. The cleaning could not be started until the larvae was dead. So into the freezer went my carpet for an appropriate period of time to ensure the death of the troublesome larvae. Once there was no danger of live moth larvae the cleaning would begin. However there was also a deadline looming. I needed the rug cleaned and returned to my living room in time for the 2024 Landmark Society of Western New York House and Garden Tour. To that end Katherine continued to stay involved to make sure my rug would be clean and ready in time. I was pleased and surprised that the price was very fair and the personal special attention given was extraordinary. I noticed there was a beautiful display of rugs for sale and thought I might need to purchase one to replace mine. Again, after a brief telephone conversation with Katherine, I was assured my carpet could move to the next step in the cleaning process and be ready in time for the house tour. I received a personal phone call from Katherine to let me know the rug was finished and ready for pickup. When we went to pickup the rug two young men quickly loaded it into our van. As I write this review, my carpet, beautifully cleaned and lustrous is back in place in my living room.

Very professional. Great job. Will definitely use them again! Thank you for all your help.read more

Josh was quick in responding to my long distance request for service. (I am in NC) I wanted to give…read moremy daughter the gift of a clean house, including windows, inside and out, for Christmas. She loved the idea. Josh was helpful in coordinating with my daughter to set up the appointment. The person, Marion, who did the cleaning did a magnificent job. My daughter reported that Marion was efficient and thorough, along with being very pleasant. My daughter, a working mother and wife, keeps a nice house. But her schedule doesn't allow for the deep cleaning that Marion did. I am a discerning consumer and I can't think of any improvements that this company needs to make. Good job Josh! And thanks again Marion. Give Tidy Up a try. I think you will be very happy with their services.

My couch looks (and smells!) brand new. Very thorough work on my upholstery and reasonably priced…read more He even discussed ways to maintain the condition before the next appointment; I'll definitely call him back! 5 stars!

My husband and I had the pleasure of meeting Raphael and his nephew. Very professional, on time and…read moreworked the whole time. Our carpets look and smell wonderful. We will continue our business with them, in the future. I definitely recommend.

I had an absolutely great experience using Spurlings! He cleaned 2 bedrooms for us. He was…read morequick,efficient but thorough. His equipment far outweighs the competition. He made the rugs look brand new again. Great attention to detail. Kind courteous service. His price was reasonable and affordable. He gave me his best service. I wish I had more rugs for him to clean!

It would be hard to find a guy who is more kind and polite, professional, hard-working, meticulous,…read moreand respectful of your pets, as Paul. He does a magnificent job. Our carpets have never looked better! We'll be using him again and again.

Tony was very nice and explained everything before he began. He did a very thorough job. You could…read moresee the difference as he was working through each room. He was able to come the day after I called to inquire about the whole house cleaning deal. His prices were reasonable as well.

Tony is the best for carpet cleaning in Rochester. I've had so many stains on my carpet that he…read moremanaged to get rid of. I've been asking him to come for years, and I was never disappointed. Super fast and efficient, and pet friendly!

Awful experience. Cleaned the shower grout and chipped a tile. I called about it no one ever got…read moreback to me. Terrible job on the stairs. Looked like they were not cleaned. Very disappointed.

Stanley Steemer was scheduled twice in the last to clean the rugs in my 98 year old mothers…read moreapartment but both times they did not show up. The most recent time they said that they can't service her location. This excuse was never discussed with us earlier. If you want to get your carpet cleaned I would suggest someone else.

ABC provided an accurate quote based on square feet of each room. The techs called to verify they…read morewere on the way and after a quick verification of what was to be done got to work. They were polite and neat and had all the furniture up on styrofoam blocks to keep the legs dry at the end of the job. I will not hesitate to have ABC back again.

From the owner: Specializing in: - Carpet & Rug Cleaners…read more- Upholstery Cleaners - Furniture Cleaning & Fabric Protection - Carpet & Rug Cleaners-Water Extraction

Don was exceptional. I'll never use anyone else as long as he's still in business. He was…read morefriendly, professional and timely. Showed up when he said he would and got right to work. If my carpet didn't look and smell great you would almost think he was never there. Treats your home like his. Highly recommend! Aaron

I was tired of cleaning my carpets myself and waiting for them to dry…read more I found a-one online and called them, Don was very responsive. Very personable man as he described his whole process and the time it would take. We would be able to walk on the floor shortly after 4 hours of drying time. The carpets looked spectacular all the areas of concerned were clean. I would not hesitate to recommend a-one and I will call him again when I need.

This company can be unprofessional. I started working with them and they got into a dispute with…read morethe insurance company that was really a breakdown in communication. I got the company president, the insurance company, and myself on a conference call to discuss the situation. The company president was rude, impatient, and unwilling to work with the insurance company. He was not even willing to discuss the situation due to his anger with them. It was so bad, I could not even get a word in to help defuse the situation and discuss the issue. He then told me I needed to find someone else to get my work done. I was dumbfounded by his actions as the company president. Frankly, I would not recommend this company. The staff is young and immature and I do not think they can be trusted. I'd recommend you work with someone else.

We hired ROC Cleaning after my mother's basement flooded due to a sump pump issue. They were very…read morequick to respond to my initial call and came to assess the situation that same day. The following day, the hot water tank leaked and flooded the basement a second time. I called Tom to explain what was going on and he immediately came over and got all the standing water out of the basement. We are very pleased with not only the service and the quality but how communicative he was throughout the entire process. Would highly recommend them.