I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

It's weird that I felt a sense of relief when I read all those negative, one-star reviews--at least…read morewe're not alone in having been taken advantage of, treated poorly, spoken to rudely and with dismissiveness... Isaac's lack of concern for their customers since they were bought out is, frankly, breathtaking. That's bad enough, but perhaps worse is their practice of upselling vulnerable customers. They quoted us a price for a new tankless water heater that almost knocked us over. We ended up going with someone else for roughly half the price! Then they sold us a replacement air filter for the furnace that turned out to be a hospital-grade system that was way, way beyond our needs--with a price tag to match. Yes, it's on us that we fell for it, but it was during the pandemic and Isaac took advantage of the widespread fears many of us had for our safety. We have been Isaac customers for decades, and we have been GoldCare members for at least half that time. We have paid Isaac tons of money, for new furnaces, a new air conditioner, a tankless water heater, a dehumidifier, and an air filter. We have paid the monthly fee for their service plan. In all those years, there were only two times that we needed anything other than annual routine maintenance. Once was when the tankless water heater stopped working late in the evening. Rather than send someone out, per our contract, they coached us on the phone to fix it ourselves! We were successful, so we chalked it up to a kind-of-funny experience and moved on. The other time was when our fairly new furnace wouldn't come on--on a very cold day. We called, and a rather distant and nonchalant call center rep told us that it would be four days before anyone could come out. We reminded him that we were GoldCare members, and were supposed to get priority service. He didn't care...and let us know that. When we suggested that perhaps we would cancel our premium plan since it didn't seem to get us anywhere, well, that was fine with him, too. He would forward us the cancellation forms. No attempt at customer service, no attempt at customer retention. All this led us to look around for another contractor. We were lucky to have found someone we can trust. But one of the surprises we got was how much the annual maintenance of our air filter would cost. That's when we learned that Isaac had upsold us to a hospital-grade air filtration system that was way beyond what we needed. But the best was yet to come. We called Isaac today to cancel our GoldCare and SilverCare memberships, and our annual maintenance appointment. Once they got through leaving us on hold, hanging up on us, transferring us to another hold, we finally got through. Nick asked us, somewhat perfunctorily, why we were cancelling. We told him what we have related above. He had no reaction whatsoever, expressed no apology, no regret at losing us. But he couldn't wait to tell us that the GoldCare agreement for the very expensive air filter had just started and we were stuck in it for another 23 months. He would not even acknowledge our request for consideration, given all we had been through. Just kept repeating that we were stuck with paying them for another 23 months whether we used them or not. The most he could do was send us a copy of the agreement that we already had in front of us. We originally signed with Isaac when they were locally owned and had a well-deserved reputation for being part of the community and genuinely caring about their customers. Things changed when they were acquired by a private equity firm. They lost their focus on their customers and their community and became ruthless and rapacious. We are glad to bring our business to locally-owned firm from now on.

They were responsive, on time and left the work areas clean. They removed a ton of dirt from my…read moreair ducts and left them in great shape.

We purchased a home last year built in 2005. We knew it was neglected. Three professionals came in…read moreand cleaned our vents. They also added tea tree oil to make our house feel immediately refreshed. They were clean, professional and after 2 1/2 hours my home feels spa like. I strongly recommend them. The stuff they removed could have been a fire hazard. I will be reusing them in 3-5 years. They also provided 3 special filters to change out quarterly. It helps to minimize germs. Who wouldn't want that?

I haven't got any cleaning done yet, but I have to rave about my Customerservice encounter with…read moreKelsey. She was absolutely amazing. My previous conversation with a representative last week was not the best and kind of ruined my day. I was so grateful that I got Kelsey today. I almost got discouraged. Ive used Stanley Steemer prior throughout the years and they have always did a great job. Kelsey is the best and people need more customer service representatives like her. Professional, personable and takes the time out to actually help the customer. Kelsey for the win !!! My zip code is 14615 (Rochester, NY)

Awful experience. Cleaned the shower grout and chipped a tile. I called about it no one ever got…read moreback to me. Terrible job on the stairs. Looked like they were not cleaned. Very disappointed.

Mini Split they put in did not work correctly (did not heat anywhere near set temperature), and…read morewhen I called for service was mocked by the service person for not calling them more quickly, and then they said they would charge to figure it out, even though it had only been used for a total of a few months. They do not stand by what they sell. Go elsewhere.

After another big-name, local company let my 90-year old mother down and left her w/o adequate heat…read morefor 2 weeks with 20° temps at night, Hawn came through with flying colors. The attention to detail, communication and personal interaction with the owner and his son visiting my mother during the install and once after, earned my respect. Their price was fair and their service was fantastic. My mother is all set and has heat once again, thank you, Hawn. I would recommend these guys to anyone.

I contacted Edward at Baran's Air Duct Cleaning to have a dryer vent cleaned. The vent had not…read morebeen cleaned in a long time, and it was not an easy job at all. Edward went above and beyond to clean the vent, spending much more time than he anticipated. It turns out that there were items in the vent pipe causing a significant lint buildup. This not only caused the dryer to take a long time to dry clothes, but also presented a significant safety issue. Edward was courteous, professional, and provided a valuable service for us and our home. His pricing was better than some of the larger companies I contacted, and I always like to support small local businesses when I have the chance. Give Edward a call!

Showed up promptly, provided excellent service with before and after photos! very reasonably priced…read moreas well! I would definitely recommend if you are looking for air duct cleaning!

I highly recommend On The Spot Cleaners! Laundry wasn't drying and when checked the outside vent…read moreit didn't appear blocked. Fortunately a technician was able to come the morning I called and they cleared a significant blockage of accumulated lint. The technician was prompt, arrived at the time stated; very conscientious of not making a mess and cleaning up afterwards. He also provided good advice on how to avoid issues going forward. The office was quick to return my call and follow up with information. The service cost was very reasonable especially given the quick response. I will use their services again!

Excellent job, carpet looks brand new Highly recommend…read more Very responsive Professional and knowledgeable staff