Grainier rep standing on the outside tells me it's a lengthy wait because there were 6 six people…read moreahead of me. Six whole people. Tells me sorry. Cash flow is king, so I'm sorry my $$$ is going somewhere else from here out

In search of assistance with an obscure LED light fixture, I tried stopping here. Pretty much…read morenothing is browsable - it's more of a "talk to the sales guy and have him look it up on his computer" kind of place. I stopped at the first counter I saw on the way in just to get directed the right way. Well it turned out to be an order pickup counter, and the guy covering that was useless. He essentially told me to go somewhere else, and when I probed further, he said he'd ask someone, spoke into his earpiece, waiting 15 seconds, then said, "No one answered me", and he was done with me. Meanwhile a customer waiting next to me overheard and suggested I could probably get better assistance at Home Depot, and added, "It would be a lot cheaper for sure." I took a number to wait in a line of 2 people for 4 counter people. After 15 minutes I left. A previous reviewer said "a great place to find anything you will ever possibly need for any project you are doing. Right off the bat". Well, pretty much everything BUT customer service.

Maria was super helpful. Everyone was. I highly recommend using their service. My dog needed…read moreoxygen. They helped me get the right equipment. They are so very caring.

Very helpful staff. They confirmed that they had the extra battery I needed, gave us the price, had…read moreit pre-charged when we showed up to buy it!

This driver tried running me off the road with my child in the car. He was tailgating us for…read moreseveral minutes and held the horn down for a long time. I moved over and he didn't even pass me. Seems like he was just wanting to be reckless or might have been drunk or on drugs. Once we got in the beltway he lowered his window and I was scared for my life and my child thinking he was going to shoot at us. But instead he stuck his arm out and shot the finger. I gave him a thumbs up because why even bother when you were already passing me. I've never needed to use this company but I will be sure to tell everyone I know to never use this company if this is the quality of workers they have. Imagine having to let this sociopath into your home for a service. Avoid at all costs.

Everyone is very knowledgeable and helpful and extremely nice! I was looking for a specific product…read moreand they took the time to help me figure it out.

Of all the locations in the city, the Heights branch is the one I've used the most. Glen is the…read moreman--he's a walking inventory and honestly doesn't even need the computer. It's that true "old school" parts house feel. Brodie is great too, and the whole staff is top-notch. I've noticed that Ferguson alumni who start at this branch and move throughout the city always stand out as the best in the business. There's something about the training or the culture here that puts them at the top of the professional list. If you need to get in and out, wait for the morning rush to clear and they'll have you back on the road in no time. Great for pros, and they're helpful with civilians too!

I'm not one to make reviews but this really rubbed me the wrong way and I guess I don't look like…read morethe typical client who has the means to purchase panel ready appliances. I told the lady at the front I was just at Best Buy ready to order my appliances but they didn't have it on display and saw online it showed in stock at Ferguson. I asked where they had Fisher and Paykel fridge display at and she took me to the area and said the other fridge is over there *and pointed off to the corner in some wavy general fashion* and went to walk off. Before she could I asked is that where the French door one is? She looked surprised and said yes and walked me over. No asking if she could answer any questions I might have, questions of space needed, etc just point and walk off. I asked her to check lead time and she said she would and went back to the desk. On my way back I stopped to look at the dishwasher. I had my eye on the dual drawer at Best Buy but Ferguson had a single on display. A guy stopped asked a few questions, seemed like he was a bit more genuine but then it felt very "this is a long lead time and this is expensive so shoo" vibe. I went back to the front to inquire if our Ferguson Acct would allow dealer pricing and the lady initially said yes but then he arrived and he said no. I figured if there's no benefit to using my Ferguson account then I'd just go back to Best Buy on Richmond and purchase it there with Tom who was super patient and asked plenty of questions to guide me to the perfect pkg. I spent my $10k at Best Buy and got my fridge and dual drawer dishwasher. Appliances arrive in the same three week lead time on the 17th and I had a way better overall experience. Tom at Best Buy even printed me the install instructions for my cabinet maker so he had all the measurements needed to make the cabinet and panels meanwhile it arrives. If you have any sort of melanin steer clear from this racist store. If I could give zero stars I would. Shame.

I called on the phone about safety glasses , I was told the kind I needed were in stock. I come…read morehere and Im told " Im not sure who you spoke with. sorry cant help you." Save your time and money- Dont come here.

I have been ordering here for over 3 years. Never had a problem the ordering quotes is fast and…read moresimple! Deborah is the best she is so patient and alway so joyful to speak with. Keep up the work Deborah!