I've been going to gyms a long time, and I've seen just about everything. But this one really rubbed me the wrong way. The other day, a trainer was working with a client and acted like she owned the place. My buddy and I went to use some equipment in the same general area, and before we even got started, she waved us off and told us we couldn't be there -- like the whole section was "hers." Look, I get it. Personal trainers need space sometimes. Fine. But this is a public gym that everyone pays for. You don't get to block off a whole area and bark at members like they're in your way. If she had just said it politely, no problem. But the attitude was unreal. I'm old school. Basic respect goes a long way. This whole thing left a bad taste in my mouth and made the gym look unprofessional. read more

DO NOT GO TO THIS GYM The manager at this gym (blonde hair) was extremely rude to my friend and I. I am a member at this club and I sent my friend a FREE guest pass. He received a 3 day guest pass. When we arrived and my friend scanned his guest pass, he gave the manager his information and was told that he needed to speak with a sales agent before being allowed to workout. We were left sitting in the lobby for 30 minutes before the sales agent came out to speak with him. My friend told the agent that he was only planning on using the guest pass for the day. We were then told to wait some more. Then, the manager came out and told my friend that he could not use his FREE guest pass and would have to pay $20 for the day because he did not have an interest in getting a membership. Nowhere in the policy does it say that you must have an interest in getting a membership to use a FREE guest pass. This was made up, on the spot, by the manager. The entire time the manager was extremely rude and lacked basic manners. read more

I tried to visit this gym with a friend using a FREE guest pass that I signed up for and had the most difficult experience. The blonde receptionist, Ellen S, was rude and clueless from the very beginning after I scanned my FREE guest pass, and I had to wait 30 minutes on an agent to talk with me. And once they found out that I was only intending on visiting for the day, I was told that I cannot use my FREE guest pass and had to pay $20 since the agent would not earn commission of me becoming a member. Keep in mind, I had a FREE 3-day guest pass I signed up for. Terrible and rude Karen manager Avoid at all costs. I was even called after the fact by other staff members that apologized for what had happened (because they knew that there was NO reason why I shouldn't have been able to use my FREE pass)... management was just being stubborn since I wasn't planning on getting a membership. read more

As someone who used to go to Lifetime right up the street, I am quite impressed by this gym. When lifetime was starting to get a little too expensive I started my hunt for a new gym. This was one recommended to me by a friend, so I gave it a try. I am glad I did. Reasons I like this gym: usually not too busy (especially when I go) -- don't ever feel like I'm fighting over equipment; the machines are set up nicely and spread out -- you never feel like you're on top of everyone else; cleanliness is big -- have never felt as though the equipment, floors, restrooms, or locker rooms were dirty. All in all, I appreciate this gym for its convenience and numerous locations as well as its monthly price. You really get what you pay for with this one. They even have a membership option where you can bring a guest every time you go to the gym! read more

This is by far the worst gym I've ever been to. I would have given it a zero if I could. My mom signed me up because they claimed they were offering a one-day-only deal for $25 a month for the basic membership. However, when I checked their website a few days later, we found out that this is actually their regular price. The staff member who spoke to my mom lied to her face, saying he had never seen prices this low before. Because I was working and couldn't come in myself, he convinced my mom to sign the paperwork for me, even faking my signature instead of waiting for me to arrive says thinks like this is how I fed my kids. I gave the gym a fair shot and went three times that week, but I didn't like it. When I tried to cancel, I was told I couldn't get a refund--even though it hadn't even been a full week. Every time I interacted with the old lady at the front desk she was incredibly rude. We called LA Fitness before coming in to cancel our membership, and they told us that as long as we arrived before 5 PM, we would be able to cancel. When I came in to discuss canceling the membership, she refused to talk to me, claiming I was a minor (I'm not). She also made an inappropriate comment, telling me I needed to smile more and suggesting that I must not like the gym because I have anxiety. The real reasons I didn't like the gym are simple: it's dirty, the sauna doesn't work, the air conditioning is poor, and many of the machines are old and do not work as well as other gyms. When I mentioned how hot it was inside, the old lady got in my face and said she was so cold and had to wear a sweater at work. She later told me she had lupus, which may explain her experience, but it doesn't change the fact that the facility was uncomfortably warm and poorly maintained. Another employee offered me a tour, and for the first time, I actually felt cool air blowing--right after I had complained about the heat. Overall, I had a terrible experience. The staff was rude, the facility was in poor condition, and the pricing felt deceptive. I would not recommend this gym to anyone. read more

I do not recommend this gym due to poor management communication. The blonde female manager was rude, acted entitled, and could benefit from training in polite customer interactions. That said, the facility stays clean, and most members are respectful, other staff are nice too. My other issue: broken machines often sit unfixed for days, disrupting workouts. Please address these for better member experience. read more

Something is always broken. The hottub is broken again and the sauna has been broken in the men's bathroom for over 2 years with no fixes. This is a gym in a very effluent area and should not be this way. read more

LA Fitness - Broken sauna - Gyms Near Me - Collierville, Tennessee

A few weeks ago, I got into a dispute with Ellen the manager of this location about my membership and the next time I tried to come in She said I wasn't allowed to come back in because of that dispute. I never received anything from the corporate office or a local office to my phone number or email stating I would not have access to this location anymore read more

The Sauna has been broken for at least a year...I have asked multiple times when they would fix it or if it was in the process of being fixed and they gave me the response of "I don't know"....deeply disappointed with this place and will not be continuing my membership here. read more

It has taken 2 months to cancel membership. Maliyah has stopped responding ( the trainer) and the experience is less than pleasant with the entire team. They fail to follow up and fix a problem. read more

Worked out at the Collierville location a few times and not going back. I've never had such a negative experience with trainers/management as the rude people I dealt with here. The gym is dirty, weights are left on the bars and things arent tidied up, and the sauna from what they tell me has been broken for months. Very unfortunate because I've had good luck at other chain locations but this one has the rudest manager and PT trainer (who blatantly walked through my workout area mid set) and got onto me when I spoke up. Just avoid this location if you want to work out in peace. read more

if I could give this place a 0 I would. worst gym E V E R and I've been a gym rat for over 10 years- lived all over the country. staff is rude, snobby, and judgemental. including and ESPECIALLY the blonde lady that runs the place, I forget her name, but I could never forget how she makes me feel ANY time I have to talk to her (including borderline calling me broke because I had changed cards and forgot to simply update my info) equipment outdated as hell, weight labels are rubbed off on half the stuff so you have to guess what you're lifting. they close whenever tf they want to, as early as 5pm some days?????? can never come in AFTER work. Sauna been "out of order" for YEARS now. I'm cancelling my membership today. yall smoking deep fried dick at this collierville location mane. DO BETTER. read more

Been going here for about 10 years. Hands down one of the best gyms in the area. They have all the equipment that you could ever want. Plus they keep it clean. read more

High school hangout after 5pm. Consistently dirty and out of paper towels. Gym equipment is always left all over the place. Weekend hours are incompatible with early risers. The sauna has been out of operation for 3 months as of October 20, 2023. read more

This is a very nice gym, not as busy as other gyms I've been to in Collierville. I definitely recommend this place.

Very nice gym. Brand new and the place is very nice. Built from the ground up so everything is new. Various cardio machines. A free weight area. A turfed area for training. A HIIT studio. Multiple fitness classes. A cycle studio. A lap pool. And they have saunas in the ladies and men's locker room. We no longer have to share. Very nice...go check them out. read more

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Scam artists. Talked a veteran into paying $300 a month for personal training. Pomised he could cancel in 3 months, then said need a doctor's letter. Produced that and then said no, you need to be disabled. His wife has stage 4 cancer but they don't care. Horrific scummy people. read more

After having a membership for 3 years, finally decided to end it because of the immature, grade school playground antics of some f the staff. read more

simply bad. Always messy. Terrible communication on hours and closings. Called in before hand one time, told me they were open. get to the gym, door is locked and they told me they are closed. read more

Not open on Jan 1.....the day everyone starts their resolutions then during the recent snow week wasn't open at all even when the streets were clear. ATC was open everyday. I'm suspending my membership. read more

They don't wanna let me in 1 hour before closing which is crazy considering that I pay to work out and basically pay them. I recommend lifetime any day of the week they have way more equipment and more things to do and will let you 30 min in before closing. read more

This is probably what would be considered the best LA Fitness location in the city. It is considered a "Premier" location and includes towel service. There is also a room for HIIT workouts, but I've never seen it in use. There is a turf area in the center that contains good training equipment such as sleds, battle ropes, kettle bells, etc...The gym is very clean and spacious. There are more cable machines at this gym. The spin class has a lot more bikes than the other gyms and it was spotless. The treadmills are my least favorite thing about this gym - only due to the fact that you can't enter your desired speed, which helps when doing intervals. Instead, you have to continuously arrow up/down. Needless to say, this is not a major issue! This is a great gym and a wonderful addition to the Collierville area. read more

Good luck trying to ever cancel a membership here. I did the exact procedure. Printing a form, signing it, hand delivered it to the GM of the gym. I'm still getting charged months later. This place is a fraud. read more

They have one Janitor Mon thru Fri, this place is Filthy, He cleans restroom area Once a Month,I had Membership questions few months ago and one of their sick employee was ready to beat me up, he called me FU FU FU again and again 4 inches from my face I called Corporate ,narated my experience in detail, they promise me they will Fire him, he is still working there. read more

This place has everything you need for the right price! $10 dollars a month plus they have life fitness and hammer strengthening equipment! You have to pay $100 to sign up but they give you an extra half year! $280 for a whole year and a half! Sign me up! read more

This place is awesome. Tons of cardio equipment. Turf area with sleds and tires. Most extensive free weight area out of all the la fitness in the area, that includes a deadlift platform and rogue bumper plates. Infrared saunas. Hot tub heated pool. Unlimited classes. Spin studio. Hiit studio. read more

LA Fitness - Power racks. - Gyms Near Me - Collierville, Tennessee

Just recently started going to this Esporta location after switching from ATC. This is definitely one of the nicest gyms in the memphis area for the price. Membership cost less per month than ATC and has nicer machines and better ammenities. read more

Make sure when you cancel you get everything handed to you right then!! Don't wait for an email-you won't get it and they will keep charging you! My husband and I cancelled in 2019 at the same time. They continued to bill us for one membership. I called several times & went in person to dispute the continuing charges. Here it is , 25 months later and they are still billing me!! Now they claim they can only refund 6 months worth of charges!! Total bullshit!! Complete scam!! They have the proof it was cancelled at the same time, but no one can pull their head out of their ass to apologize and refund what they stole!! read more

Recently renewed my membership with the help of Laura & Stephanie at the Collierville location. Appreciated their professionalism and willingness to help. Love the gym & thanks ladies! read more

I would give 5 stars. It is new, clean and nice. But sales representatives and receptionist are just lazy. They were looking like in slow motion movie. No smile, no intention to show you the perks of this great place, no intention to sell. Bad very bad. Give them an appropriate training or fire them and hire someone more energetic, kind and empathetic. read more

Absolute garbage. This gym is the definition of inconsistent. They change their hours with no warning and have absolutely no availability. They have horrible attitudes and the work ethic of a toddler. The only good thing that they have is undamaged equipment. Even that is debatable though. Completely unreliable. I have been on my gym journey for some time and I have hardly been able to even attend the gym because of the god awful hours. They lie right to your face and tell you that there are no contracts then when you go to cancel one of their services then they make you "buy out". Which is a fancy way of them saying that if you want to cancel something then you have to pay a large sum of the contract period you entered. Overcrowded to the core. You can't even pick up a weight without being shoulder to shoulder to someone else. The only time you can workout is when the gym is an hour from closing. Bottom line, I'm tired of not being able to use my membership I pay for because of the inconsistent hours, I'm tired of feeling crammed in there when I do finally get the chance to go, and I'm tired of the lazy and rude staff. 0 out of 10. Would not recommend to anyone. read more

Disappointed in this place. Level of cleanliness in general sucks but during a pandemic especially concerning. The service is especially awful - Robotic and rude. Only a few classes making it also not worth the money. There are at least 2 better options in the Collierville area. read more

This is a great facility, staff is friendly AND the yoga instructor is awesome! She adjusts her teaching to the individual levels of participants. Classes are not crowded and the room is quiet. The aquatic and Zumba classes look great also. read more

We absolutely love this facility! We have been members for almost 2 months and we try to go at least 4 nights a week. The equipment is top notch, the staff is so friendly and kind. The locker rooms and sauna are such a plus!! It would be hard to find a gym to top this one. read more