Had a great experience here. The facility is very clean & spacious…read more Had a terrible fall, came in right away. Staff at the front desk helped get me checked in asap. Waited a bit, only because there might've been just a few doctors that night. Dr Laura was exceptional! Very kind & gentle with my situation. Listened! & answered all my questions & concerns, didn't rush me at all. She wrapped my foot up with such care! I really appreciate her & what she was able to do! They provide a wheelchair to help you into the room to see the dr & X-ray room. The gentleman who took me around was so kind! Despite my injury I really was very glad i came into this urgent care to help give me answers on what I should do next! After checking out I got a list of the drs I could see next that accept my insurance, Very helpful!

I rammed my finger and my hand began to swell. Before coming to this urgent care, I checked their…read morewebsite to make sure they do x-rays and their website stated they did. Once in a room, I'm told they don't have their x-ray person there today and want to send me several miles away to a place that does x-rays after my visit here. Extremely inconvenient and false advertisement on their website.

I visited MedRite Urgent Care on March 9, 2026 around 4:15 PM, and I had a great experience from…read morestart to finish. Before arriving, I called with a few questions and the secretary who answered the phone was extremely patient and helpful. When I arrived, she continued to be exceptional. She helped me scan the barcode to register, asked for my information, and even allowed me to email the documents to her. Her energy was very welcoming and professional, and I really appreciated how kind she was. After that, she brought me into the exam room. The medical assistant who helped me was wonderful as well. She was kind, patient, and answered all of my questions. She made me feel very comfortable throughout the visit. The doctor was also great. Although our conversation was brief, he was warm, attentive, and made sure to answer any questions I had. Overall, the entire experience was excellent. The wait time was very short, the staff was professional and caring, and I truly appreciated the level of service I received. I would definitely rate MedRite Urgent Care 10/10 and highly recommend them.

I always have a good experience here. I always get seen very quickly. Quality care for my…read moreallergies, sinus infection and flu.

I came here because united health care told met this place accepts my insurance, this is no longer…read morean urgent care it's just an empty building.

Regrettably, my recent experience at the urgent care facility was subpar. The service provided did…read morenot meet professional standards, and the quality of care was notably lacking. Additionally, there was a consistent issue with the facility opening later than its scheduled hours, which is concerning for those seeking prompt medical attention. I would recommend seeking alternative options for more reliable and professional healthcare services. Facilities open at 8am & they open at 8:10 am

Went in for a covid test and strep throat test back in 2020. They said it had to be either or. That…read moreI had to schedule separate visits for each. Do not come here.

This place, aka Essen Urgent Care, is the worst. The ONLY good thing about it is its location--it's…read moreconvenient! Maybe they'll have one doctor there. Or maybe the doctor is returning calls/relaying test results while patients wait to see the doctor. There are no nurses. No np's, no PA's. Only one or two med techs who check your vitals and administer Covid, flu, etc tests. If you come on a day that there is no doctor or other clinician, you're out of luck. I only go there for Covid, etc testing. That done, I've called for results but there is no one qualified to give you verbal results. The law says only a doc, nurse or other clinician can give you results. They can fax it to you but then again, only a clinician can do that. I've waited days for answers. They have a portal app but no one is at the other end to give you the text verification "code" and it's not automated! Once I came in for a urine culture. I knew I had an infection. I gave a sample and put it in a box in the wall where I was told to put it. Hours later I got a call asking me where I left the sample, and was told they couldn't find it. I told them it was right where the doctor told me to put it. Frustrating? yes Then they couldn't tell me the result because there was no clinician there to tell me. I called 4 times before I could get the result and let my doctor (Cornell) know. This time I had a Covid test, strep and flu and RSV tests. I was told they would call me in 2 days. At 330 pm on the 2nd day I called. Same problem. No one there to give me the results. They said a doctor would call me at 4 pm. But it was already 43O pm! They then said 530 pm. It's now 7:15 pm and I received no call. At least the person on the phone was professional and lovely, but I still don't have my test results. The above are only a few of the poor experiences I've had at Essen or UriCare or whatever name they call themselves yesterday or tomorrow. The heck with convenience. From now on I'm going to city MD where there are clinicians and much better care and service. If they can't get these simple tasks done right, just imagine how bad Essen's medical care could be. Since they have also expanded next door into primary care, I fear worse for those who Also go there for convenience. It's not worth it and it could very well be a disaster.

I had a procedure at Allen and every single person, from reception to gastroenterologist went…read moreabove and beyond to make this as comfortable as possible!

My 90-year-old mother was hospitalized following an acute respiratory event, and as you can…read moreimagine, this has been an extremely stressful and concerning time for our family. Throughout her hospitalization, the majority of the nursing staff were compassionate, attentive, professional, and genuinely caring. I want to make a point of acknowledging that. Their kindness and professionalism were greatly appreciated, particularly under the circumstances. Unfortunately, my experience with the charge nurse was very different. I approached him simply to ask a brief question. Rather than responding in a courteous manner or indicating that he would be with me shortly, he told me, in what I found to be a dismissive and disrespectful tone, and in front of the nursing staff, that I needed to wait until he had finished updating an incoming nurse for her shift. I completely understand that a charge nurse has important responsibilities during a shift change and that giving report to an incoming nurse requires his attention. My concern was not that he needed to finish his report. My concern was the manner in which he communicated that to me. I was extremely embarrassed and uncomfortable being spoken to in that manner in front of the nursing staff. More importantly, I found the interaction particularly disappointing because this individual is now in a leadership position. A person serving as a charge nurse is not only responsible for clinical and operational matters; he is also representing the hospital's leadership and its culture to patients and their families and is also responsible for being a culture carrier for the institution. What makes this experience especially disappointing is that I had a very different experience with this same individual approximately four years ago, when he was a staff nurse. At that time, he was exceptionally accommodating, and I was sufficiently impressed with his professionalism that I actually took the time to write a commendation recognizing him for outstanding performance in care. That is why the contrast in his behavior now is so striking to me. I would expect that advancement into a leadership position would bring an even greater awareness of the importance of professionalism, empathy, communication, and respect--particularly when interacting with families who are already under considerable emotional stress. NewYork-Presbyterian's own Respect Credo emphasizes that "Every Person Counts," along with "Exceptional Quality and Service" and "Listen, Understand and Respond." I believe those principles should be particularly evident in the conduct of those entrusted with nursing leadership.

This was my first time visiting this location, and I was genuinely pleased with the ambiance and…read moreoverall setting. The front desk staff and my nurse were very kind, and I was seen quickly, which I appreciated. I'm giving 3 stars because I felt dismissed by the doctor. The one with the Handsome Squidward face. He came into the room very monotone, as if he had somewhere else he'd rather be. He asked why I was there, which surprised me because I assumed the nurse and doctor would have already reviewed my information. I gave a brief explanation, and he immediately responded with, "Oh, we can't help you. I understand that urgent care may have limitations, but the way it was handled made me feel like he didn't want to be bothered. I decided to leave a review because I know this can be a common thing . Especially with Black and Brown women specifically.

Went for a sore throat, fever, headache, body chills, neck pain on top of the sore throat, 3 days…read morestraight experiencing these symptoms. A nurse did a strep test and once Doctor Chelsea Lin saw it was negative she saw me for 30 seconds and dismissed it as a regular cold. I know a regular cold this is definitely not that but the fact that no other testing was done and she couldn't even take a full minute to listen to all the symptoms and sent me home. At least a Covid test would've sufficed and maybe some ibuprofen but damn, no care whatsoever. This seems to be a common theme with cityMD but she wouldn't even let me speak really, just dismissing everything.

PSA: Avoid this facility. CitiMD canceled their collection agency for the $31.65; however, they…read morerefused to refund me $48.50 for the wrong medication their doctor prescribed. Keep in mind my insurance paid everything except the $31.65 On the morning of 11/28/2025, I went to CitiMD for treatment for a urinary tract infection (UTI). I was seen by a physician who collected a urine sample, confirmed that I had a UTI, and prescribed medication. I had the prescription filled immediately and paid $48.50; I do not have prescription drug coverage. I took one pill when I got home and another around 11:00 p.m. I continued the same regimen on Saturday, Sunday, and Monday morning, for a total of seven doses. On Monday, 12/1, I received a call from the Customer After Care Center in the Philippines informing me that I had been prescribed the wrong medication. I was told that I would need to return to CitiMD for treatment. I explained that this would require another co-pay and another $48.50. I asked whether she could call my pharmacist with the correct prescription, but she said she could not. I asked her to refund me my original co-pay & the cost of the prescription. She laughed. I did not laugh. She insisted I contact CitiMD. I am deeply concerned that I took seven doses of the wrong medication before being notified of the error. I am also concerned that it took three and a half days to inform me that the prescription was incorrect. Given the seriousness of this situation, I believe the prescribing doctor should be held accountable. I suspect malpractice. When I contacted CitiMD, I was met with nothing but rudeness. Their priority was protecting the doctor -- a full-on cover your ass operation rather than addressing my concerns. The customer service was the worst I have ever experienced. I was hung up on three separate times and left on hold for two hours. They refused to let me speak with the attending physician on duty that day. Instead, they continued to point me to the Philippines Customer After Care Center, even after I explained that the Philippines wanted nothing to do with me. Since I could not get a call back, I decided to see my PCP to receive proper medical care. He was alarmed by what I had experienced. Given the circumstances outlined above, it is reasonable that I will not be paying the $31.65. I contacted Social Security, explaining that garnishing $31.65 from my check would only escalate the situation further.

They made me co-pay $100 and all the Dr. could say was he couldn't help me because I should see my…read moreDr. or go to ER if the pain continues. That was all he could do. So why the co-pay and billing of my insurance for what

Konrad came to my hotel room to administer an IV for a terrible gut flare up that kept me up all…read morenight and left me feeling weak and dehydrated. I was traveling alone with three kids and I can't afford to be feeling miserable while traveling. I felt much better afterwards and was able to enjoy the rest of the day with my kids and I actually had an appetite that afternoon. Thank you!

We have been using studio med for a few years now! The first time my husband was sick with the flu…read moreand couldn't keep anything down. Konrad and Olivia came, gave him an IV, he felt so much better and could keep food down which helped him recover so much quicker. Anytime we are under the weather or pre/post travelling we ask them to come. They are both the nicest people, and so caring. When I text them, they respond right away and slot me in for the same day and are always on time. I can't say nicer things about Studio Med. They are truly the best.

Last week my mother's oncologist recommended Englewood Health for an infection she had, as their…read morecomputer system is linked to Englewood Hospital, as they use MyChart. I took her last Tuesday for a procedure, she followed up on Friday, and then again this morning. We are VERY happy with the care she has received. Her infection is clearing up, and she has received great follow up care. All of the information is also update to her MyChart account so her primary physicians can follow up on the procedure she had. I highly recommend this urgent care location if you are in the need.

Best hospital I was ever in the staff was just unbelievable. The care I was given was out of this…read moreworld. Doctors nurses everybody thank you so much.

My grandmother spent about several weeks here and the care seemed to be decent. I would visit a…read morecouple times per week and the staff here seemed welcoming and helpful. Initially they only allowed two family members to be upstairs at a time, which was a little frustrating and problematic because we would have to sit in the lobby so a different family member could go upstairs. To their credit, after her condition worsened, she was approved to have four people upstairs, which was appreciated. I think the care here was quality and since my family was up there so much-- the staff knew us and was very kind toward us.

Spent 8 hours in the ER WAITING AREA HAVING A MISSCARRIAGE. was never given a room, pain…read moremedication, OR an ultrasound not even a cup of water in those 8 hours . from 4pm to 1am WAITING for an ultrasound of my stomach WHICH NEVER CAME. they didn't want to discharge me because "they wanted to make sure nothing ruptured and there was no internal bleeding" So instead they sat me for 8 hours free bleeding thru my pants. stayed i could not eat or drink because it might affect the ultrasound THAT NEVER CAME. i left at 1am NOT because i was discharged. BUT BECAUSE I FAINTED AND THEY STILL WANTED ME TO SIT THERE AND WAIT FOR THE ULTRASOUND AFTER 8 HOURS OF BLEEDING. unless you want to DIE in the waiting area, Do not come here.