Went in for a covid test and strep throat test back in 2020. They said it had to be either or. That…read moreI had to schedule separate visits for each. Do not come here.

This place, aka Essen Urgent Care, is the worst. The ONLY good thing about it is its location--it's…read moreconvenient! Maybe they'll have one doctor there. Or maybe the doctor is returning calls/relaying test results while patients wait to see the doctor. There are no nurses. No np's, no PA's. Only one or two med techs who check your vitals and administer Covid, flu, etc tests. If you come on a day that there is no doctor or other clinician, you're out of luck. I only go there for Covid, etc testing. That done, I've called for results but there is no one qualified to give you verbal results. The law says only a doc, nurse or other clinician can give you results. They can fax it to you but then again, only a clinician can do that. I've waited days for answers. They have a portal app but no one is at the other end to give you the text verification "code" and it's not automated! Once I came in for a urine culture. I knew I had an infection. I gave a sample and put it in a box in the wall where I was told to put it. Hours later I got a call asking me where I left the sample, and was told they couldn't find it. I told them it was right where the doctor told me to put it. Frustrating? yes Then they couldn't tell me the result because there was no clinician there to tell me. I called 4 times before I could get the result and let my doctor (Cornell) know. This time I had a Covid test, strep and flu and RSV tests. I was told they would call me in 2 days. At 330 pm on the 2nd day I called. Same problem. No one there to give me the results. They said a doctor would call me at 4 pm. But it was already 43O pm! They then said 530 pm. It's now 7:15 pm and I received no call. At least the person on the phone was professional and lovely, but I still don't have my test results. The above are only a few of the poor experiences I've had at Essen or UriCare or whatever name they call themselves yesterday or tomorrow. The heck with convenience. From now on I'm going to city MD where there are clinicians and much better care and service. If they can't get these simple tasks done right, just imagine how bad Essen's medical care could be. Since they have also expanded next door into primary care, I fear worse for those who Also go there for convenience. It's not worth it and it could very well be a disaster.

This place did everything it could do with grace and efficiency. I was a walk-in, limping, and I…read morewas given one page (!) to fill out, and I didn't have time to read the book i'd brought. I was seen my medical assistant Jessica, who was friendly and expert; then Dr. Katkovsky came in, looked closely, listened closely, and gave me both an explanation, a prediction, and an antibiotic. On the way out, I got papers from Tabitha, who was equally friendly and efficient. The whole visit was delightfully compact; everyone laughed at my nervous-patient jokes, and I went out into the night feeling that I had been treated extra-kindly by informed human beings. I know this isn't the stereotype of urgent care, and people in pain always see flaws, but this place is GREAT. I don't want to have a reason to come there again, but I would be comforted if I had to.

Went in complaining of fever /body aches/chills/ throat and ear pain. They gave me a Covid test…read morewhich consisted of barely touching the inside of my nose for 4 seconds total. The Dr never touched my glands or looked into my throat or ears. He then tried to prescribe me ibuprofen and Zyrtec!!!!!I straight up said I know my body this is not allergies. Complete waste of time and money and I will never go back here.

I came here because united health care told met this place accepts my insurance, this is no longer…read morean urgent care it's just an empty building.

Regrettably, my recent experience at the urgent care facility was subpar. The service provided did…read morenot meet professional standards, and the quality of care was notably lacking. Additionally, there was a consistent issue with the facility opening later than its scheduled hours, which is concerning for those seeking prompt medical attention. I would recommend seeking alternative options for more reliable and professional healthcare services. Facilities open at 8am & they open at 8:10 am

Horrible service I went to check on my eyes because I got an allergic reaction on my skin under my…read moreeyes the doctor said she was not a dermatologist and gave me eye drops for a skin irritation

I was seen quickly after checking in. This was my first time there and I was a walk in. The girls…read morein the front and especially the young lady who conducted the EKG were so sweet. I was having chest pains and anxiety attacks. They were extremely helpful and didn't give me any trouble. The doctor gave me tips to control the anxiety attacks. Im really glad I ignored the reviews as this location is around the corner from my church and made it convenient to stop by before service. Thank you girls!

This is the first time in my life ever saying this. " The Best hospital stay in my life ". To the…read morehospital staff on the i.c.u. and my nurse Ada , and the many more beautiful people who had a hand in taking excellent care of me. Thank you is not a strong enough word . The sea of humanity i felted will live with me forever. To all who shared their stories of their lives. Thank you all. To Dr . GOLDSTEIN and his beautiful staff ,God BLESS YOU ALL. TO ALL OF YOU AT MONTEFIORE KEEP ON BEING A BEACON OF HUMANITY. YOURS Truly , Richie the "Pug" PUGLIA

Drove here 4 hours with 3 kids to see grandmother who was diagnosed with brain mass. Was told that…read moreno children under 12 can come inside.

The blond old receptionist seriously is developmentally delayed . Not only is she rude and…read morecondescending ---but she is incompetent , barely speaks English , doesn't listen and doesn't understand anything that you say . Never again ....just seriously stupid

The doctors are well qualified and cooperative with the patients. They explained the problem and…read morethe best solutions and necessary prescriptions. They make sure that the patient understands what must be done to improve his/her condition. The office is run in a professional way.

The best team every at hyperbaric. Thank you so much to Quin, Nicole, and Tameka. They took very…read moregood care of me

I must say, every individual that came to care for me was of the utmost respectful, compassionate,…read moreand so caring. The entire team of nurses and patient care were excellent. My Nurse Ashley, oh my I can't say enough about this young beautiful woman. She was loving, and caring, compassionate, she taught me what to do, she cared for me so well I am forever grateful. The transport like Bakery and Jessica, wonderful experience. You have to experience it for yourself. We are the patient to them we too must realize they deal with so so much just to give us the care we need. It goes both ways. Let's cherish those that care for others because its not easy. Hats off to the team at Wakefield Hospital 6 North. Welcome to 6th North they all said. Well done team. Well done.

The type of care in the past was scary. To be honest, I have not been here since COVID. The place…read morewas packed with people on top,of each other, and my result was lost. The state finally found it. My problem now was I had an issue with my ears, I arrived at 7:30 pm and they were closed. Closing time was 8pm. My friends talked me into going there because it was close. Ha. Thank goodness I was not bleeding or had a sprain.

Went in for evaluation of flu. They did not follow through with sending the scrip to the pharmacy…read moreI designated (this was on a Sunday morning). I finally called my primary MD office Monday morning and they called in a script to the pharmacy. I waited over 24 hours to get flu med. And, they could not find name of doc in their facility who saw me or name of med prescribed. To add insult, they sent a "survey" and buried in it was a request for credit card info. Sleazy!! ZERO care!!

I registered online and booked an appointment to come into this Urgent Care. While booking an…read moreappointment it asks for reasons for your visit today. I have to many cold symptoms I have concerns about and seeking further assistance because I am also pregnant with these symptoms. After booking, In the appointment details it provides location's contact number and also notifying someone may reach out to you from the clinic to confirm your appointment. I scheduled at 9am for a 1pm. I get a call at Noon from a receptionist asking me if I can go to another clinic across The Bronx. Umm.... what for !? I live one block away from this one. She proceeded to tell me I may not be seen because I'm pregnant. What !? I asked what does that have to do with me being checked for my cold symptoms!? She could not explain or give enough reason. We disconnected and I walked over ahead than my scheduled time. When I arrived they told me the same thing, no provider can see you here because your pregnant. Something about licensing issues is last they provided. When I looked in the back I seen a female Doctor and she had an attitude and just shaking her head. I don't think it has anything to do with they "can not" it seemed like she just didn't want to be that bothered or check someone that closely because they are also pregnant. This place is a joke. Would of been my first time here too. Glad this place exposed themselves early !

From the owner: Metro UrgiCare offers urgent care to Norwood, East Tremont, Morris Heights, Parkchester in Bronx,…read moreNY and Brooklyn, NY residents. The doctors at Metro UrgiCare offer treatment for Allergic Reactions, Asthma, Bronchitis, Common Cold, Congestion, Cough, Cuts, Ear Infection, Fever, Flu, Insect Bites, Nose Bleeds, Occupational Medicine, Open Wounds, Physicals, Skin Rashes, Stomach Ache, Strep Throat, Urinary Tract Infection, Vomiting, and much more. When a medical need isn't life threatening but it simply can't wait, Metro UrgiCare is there. Metro UrgiCare is proud to provide prompt, attentive, and highly personalized urgent medical care to patients all over the New York metro area. The Metro UrgiCare team is firmly committed to a truly patient-centric care model. Every visitor who arrives at Metro UrgiCare will get the attention that they need and deserve -- no appointment needed. Most insurance plans are accepted, and care is available from Monday - Friday from 9 a.m. to 9 p.m. and Saturday to Sunday from 9 a.m. - 5 p.m. Feel free to call anytime to speak with one of the team members, or simply head into the facility with urgent care needs anytime.

I called to make an appointment for a primary care visit at this office…read more The receptionist picking up the phone was so incredibly rude, I don't think I want to patronize this practice. Maria was hostile and snippy for no good reason, lying and giving false information out to would be patients. Shame on the office manager to put this unhelpful, insufferable woman in this client facing role.