Inconsistent communications between staff and patients, slow response time when patients request…read moreassistance, attitude of staff towards patients and family, and there are flies buzzing around in my family member's room.

my son got a car accident. he was sent here at the hospital by ambulance and he was sent to e.r…read more and admitted around 7:56pm and stay at the waiting area. as of now 2:15am and we still waiting to call him to get inside. we can't do anything about but to wait to call his name.! do not come to this emergency area totally not helping the patient! the picture tells no patient but still waiting for more than 7 hours now and we are waiting.

Arthritis & Pain Associates of PG County is located in Greenbelt, Clinton and Laurel. Please call…read more301-345-5600 for an appointment for any type of Joint pain. Knees, shoulders, hand, foot, hip, back, ankle, carpal tunnel . or email: apapgc@gmail.com. We look forward to taking care of you.

I have coming to this office since October. From the time I walked in to casually make an…read moreappointment to every visit, the staff is always very pleasant and helpful. Minimal wait time. Dr. Kim is my doctor and she is very caring and does a good job of explaining things. Another plus of this office is you can get any necessary blood work done right there.

I am very thankful for the attention and kindness shown to me by all members of the team. They were…read moreall courteous, professional and personable. My wait time was very short. My present needs were attended to along with direction for managing future symptoms. I truly appreciate the staff here. I'm thankful to have access to quality acute healthcare in my community. This location provides that for me.

I had great care with staff and each time customer services were great too...great front reception…read moreteam

My 19 year old daughters primary care Dr. is Liam James Gaugh , D.O , she was seen in his office…read morefor severe abdominal pain and chest pains. Her appt was scheduled for 2:00 pm on a Friday , she was not seen until a hour later. my daughter was vomiting before he entered the room. He did a brief evaluation, prescribed her nausea medication, sent her to the lab for blood work and put orders in for Pelvic exam and chest x ray , which had to be scheduled ! My daughter was so sick and weak when she FaceTimed me that I had call someone to piCK her up because she drove herself to her appointment. Once I attempted to call someone in his office to assist her it was 5pm , closed for the day . my daughter had to leave Camp Springs to go to Kensington because they was a appt available for her pelvic exam that day . In route there my daughter vomiting continued , upon arrival my daughter's vomiting continues . Instead of going to radiology she went to urgent care ! She was treated until they were closing at 11 pm , the transported to Gaithersburg for observation & treatment until The next day ! Diagnosed with food poisoning and severe dehydration. They failed terribly in patient care ! Not to mention Camp Springs has an urgent care literally 50 ft. From the internal medicine dept that she should have been transferred to before he clocked out ! I also don't understand why in her condition and age , he didn't he care enough to ask did she drive herself there before discharging a patient experiencing chest pains and abdominal pain. I Am very pleased with the care she received at Kensington and Gaithersburg.

09/11: Horribly savage-like customer service in lab department when simply dropping off something…read more Snatched the bag for no reason then snarled "where did you get this from? Where did you get this from?" While shaking the bag as I was telling I am dropping it off for a relative. I asked why not ask me, "How about may I help you?" Ignored me. Asked if she was having n a bad day. Ignored me and told the next customer to have a seat. And she threw the specimen in the inbox. She wouldn't give me her name or supervisor's name. Before reporting her behavior she made a big scene in front of patients. I reported her behavior but will still go to corporate. Signed Traumatized Military Veteran And Grand Mother!

My family and I have been to this location on various occasions. Make appointments to avoid wait…read moretimes; It's always baffling that folks complain about what times, but that's the nature of folks. Yes, it does take some time to be seen, but I can get in here prior to even getting an appointment with my PC. I have never had an issue and I'll continue to utilize this location. If you you have issues checking in, online, they have the ability to check you in, in person. I prefer this location over patient first as I can always make an appointment.

Poor communication regarding random office closures. Was advice to return Sunday to review my…read moreresults but they ended up being closed because someone "called out". Unprofessional which resulted in delayed care.

All the above is GREAT AND GREAT Dr Pointer is all sum his staff is a step behind him I appreciate…read morethem so much, they made me feel so relaxed and caring.

Although Dr Coleman is amazing..the front office staff is horrible..there was a problem with my…read morehusband's insurance. .I tried to explain to them what was going on..the young lady was very rude and argumentative..the so called office manager talked to me like I was trash..I never raised my voice..stayed calm..she was so disrespectful to me..I am old enough to be her grandmother...I just hung up on her...I will never take my husband there again...no customer service skills or just plain human courtesy....that office manager needs to be fired!

I should have never returned to this so called doctor, especially after what I would consider a…read morefailed bunion surgery. I had surgery over 2 years ago and my big toe on my right foot is stiff as a board, no range of motion at all. (Severe Stiffness in the Big Toe Joint). In my quest to get help for severe right foot pain I was having, and which I am still having, I stupidly returned to this doctor. And only because he would be familiar with my feet. Or one would think.... I was having severe pain on the ball of my right foot. He came in and asked what the problem was and proceeded to shave an area on the ball of my foot with a scalpel after one of his assistants directed me to soak my foot in a bucket. (Yes a bucket). The doctor came back in and sprayed my foot with something and left. Then an assistant can in and put a small bandage on my foot. That was it, no explanation, no diagnosis nothing. A month later I received a bill in the mail for $98. What really ticked me off was the fact that I was blatantly overcharged for services, some of which I DID NOT ASK FOR! Charges that I also reported to my insurance company. $83 for that piece of bandage they put on the bottom of my foot. $61 for debridement nails... So you just going to charge people $61 to cut a toe nail, something I don't even remember him doing. I could have gotten the DELUX Pedicure at the nail salon for that price!! The report sent to my insurance company mentioned my left foot, note HE DID ABSOLUTLY NOTHING TO MY LEFT FOOT. And $130 for unnecessary x-rays. RUN don't walk away from this place. HIS ACCOUNTING PERSON NEEDS TO LEARN HOW TO SPEAK TO PATIENTS. VERY RUDE!!

The staff here is very professional and efficient. Doctor Katzen is an amazing podiatrist and…read moresurgeon that I have personally recommended to my friends and family. I believe your experience with Doctor Burton J. Katzen will be one with no regrets.