Very disappointed by my experience here. I came in for an urgent appointment for an upper…read morerespiratory infection. At my appt, Dr told me to call back in two days if I wasn't feeling better so she could prescribe an antibiotic. Two days later, I call and reach the front desk, she said she'd handle it and call me when my Rx was ready. I never hear anything - call back four times over the next 24 hours and reach voicemail every single time. Ended up getting my Rx from a different doctor. Absolutely unacceptable and I will not be returning to this practice. Only giving 2 stars rather than 1 because I was able to get a same-day appt and the PA who saw me was nice, competent, and addressed all my concerns.

This is not a great doctor's office. I initially had a good first experience when I had an…read moreappointment with Dr. Ebun Taylor. My resting heart rate was very low so she suggested I get an EKG. I told her I would call my insurance first and then make another appointment. I made another appointment for an EKG and there were no notes stating I needed an EKG. I wasted an entire evening going back to the doctors office and paying a copay for nothing. It's also very frustrating that there's not a direct line to this office. You just feel like a number at this office. It's not personable and the staff aren't helpful at all.

Front desk staff were very friendly and helpful. The doctor was thorough and addressed all my…read moreconcerns. I did not feel rushed at all. The clinic was very clean and inviting.

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I would give 0 stars if I could.This place is the worst, I came as a walk-in with fever due to a…read moreUTI infection. I tried to check in in their system 3 times and it did not work. Then they restarted the computer and after 10 min I tried again but the system said there were no appointments for the day. I talked to one of the nurses and asked if they could take me but they said they were completely booked! Not true, I was the only person waiting there, no other patients. But they still did not take me. Very rude and inconsiderate, I had to walk away. I will never go to this CVS ever again and will tell everyone about my poor experience.. They don't care about the patient.

From the owner: MinuteClinic® in VIENNA is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

Fast and friendly urgent care that lets you walk in or book an appointment online so there's…read moreminimal waiting once you arrive. Staff is friendly and the nurses, doctors, and PAs are also all friendly and knowledgeable. They take the time to figure out what's going on and run any needed tests. It also usually isn't as packed as some urgent care centers so there isn't usually too much of a wait. Nobody wants to go to urgent care of course but I'll come back here if the need arises.

Walked in at 11 am on a Tuesday. Fast. Efficient. Friendly. Effective. Cleared up my ear wax…read moreproblem. Well done by all.

Please avoid this place!!!! Not professional and miss-diagnosed totally, I ended up in ER later,…read morealmost in ICU because of the delay. Further, after a year, I received letter from collection agency for $676.00 I never know I owe. I have full insurance coverage, paid co-pay onsite. A total disaster. Never had any worse than this experience my life. Hope no other individuals go through what I have been through.

This is not a great doctor's office. I initially had a good first experience when I had an…read moreappointment with Dr. Ebun Taylor. My resting heart rate was very low so she suggested I get an EKG. I told her I would call my insurance first and then make another appointment. I made another appointment for an EKG and there were no notes stating I needed an EKG. I wasted an entire evening going back to the doctors office and paying a copay for nothing. It's also very frustrating that there's not a direct line to this office. You just feel like a number at this office. It's not personable and the staff aren't helpful at all.

How to find a place: You can park in the garage near the Chipotle. There are some stairs on the…read moreleft side of the garage if you are facing the entrance of the garage. Take the stairs up to get to the entrance of the Urgent Care Center. The other way to find a place is to park in the garage and then walk around on the outside of the garage to find the stairs that lead to the entrance of the Urgent Care center. There are signs on the walls that will indicate the Urgent Care Center. Cons: First, they give you forms that are copied from an original that was obviously highlighted so you can't see some of the words. I don't understand why they can't get a clean copy of the forms. Second, the forms are outdated and do not have a lot of room for you to write your medical history, medications, etc. Third, the medical assistant needs more tact in communication. She opened the door and pointed in my direction, but I was sitting around a group of people, so it wasn't clear who she was pointing to. She should have announced the last name of the person. It's rude to point fingers at people. I tried to clarify if she was asking for me to come up, and then, she says yes you. She has very poor communication skills. She does not greet you at all. She doesn't explain the process or what to do after the visit is over. I have managed medical clinics, so I know what I am talking about. Pros: The receptionist seemed proficient. The place is clean and seems organized. The wait is usually not that long, but you can always call ahead to see how long the wait is. The physician assistant seemed proficient and was friendly. As with any medical visit, always call ahead to confirm if they take your insurance and bring your ID and insurance card(s), a list of your current medications, medical conditions/history, and other names of your other doctors to make it easier. I would visit them again to give them another chance if I ever needed Urgent Care again. I hope they use this feedback to improve.

I'm really surprised by the low reviews. I've come here several times for different reasons. I've…read morenever waited more than a couple minutes, no matter what time of day. Everyone has always been really friendly. And my problems have all been taken care of when they could be, or I was referred to a specialist if needed. This is definitely my go to place when my GP can't see me quickly enough.

The office staffer is a rude person. She started by correcting my English (I have an accent) and…read morethen told me they couldn't see me because I was 6 minutes late. I am also pregnant and she turned me back. What kind of care is this? I am very dissapointed.

I had my last visit two weeks ago; I went into the pharmacy today only to discover this doctor's…read moreoffice still hasn't filed my prescriptions with the pharmacy. Two weeks! I've been going to this clinic for almost a decade, only to end up being treated as if I'm not a patient that's worth the effort. It seems it's time for me to get a new general practitioner. I would suggest anyone thinking about using this clinic to find an alternative.

Arrived 10 minutes early for the appointment as requested to be told by a small blond woman (20…read moreminutes after my scheduled appointment) that it would be 30 more minutes before she could see me, admitting another patient who was late for their appointment. I asked why I arrived 10 min early when she wouldn't see me till 50 min after the appointment time and she just walked away.

NP Bostick is amazing! I wish I could see her as my regular GP. I was brought to the back within…read moreminutes of arriving. She is very knowledgeable and great with kids; she goes above and beyond in her care. I will be back!

To confirm as others have stated, it is not walk in. I went in on a Friday at 1220, and after…read moreentering data on a console, it told me it could not help me today/ that day. I needed to book on line. So I left. It simply isn't walk in and has no staff. Not necessarily negative, but don't go without an appointment it seems.

Ummmm....nothing minute about this place. Don't bother making an appointment because you will wait…read moreFOREVER. Are they all like this? I wonder. Wish I could make a recommendation that was positive but I can't

They have a strict 10min. policy if patient is late your appointment is canceled. How much time…read morepatients wait for doctors each time? Office lady said can book me to a later time, and suggest me hang out at Mall before my new appointment time, really? Means you are out of work for the whole afternoon? On top, when book appointment, all insurance information was uploaded and typed in and submitted. But at the minute of your appointment time, doctor did not log on but reception called and said my insurance is not on file and can't be verified. You have 10 days ahead to verify this, but have to wait till actual appointment time? We never have issue with our insurance elsewhere. So, you basically out of work for whole afternoon and, didn't even get to see the doctor. What a nightmare experience, can't believe how badly this practice is managed, patient be aware! Don't waste your time

Seniors beware: Heale does not properly code for blood tests under Medicare. You will be stuck…read morehaving to pay out of pocket ($400 for standard annual blood test) or fighting the bill. Good luck. Otherwise it's a good practice.