I had this company install a new HVAC system back on April 1st. The system is eligible for a…read more$500-$800 rebate through TVA. This was outlined in the estimate from Ultimate Heating and Air and confirmed verbally numerous times. In order to claim this rebate, the installing company needs to submit a form to TVA to initiate the process. I doubt it's a huge inconvenience for the company to do. The company that serviced the HVAC units (I have 2) a week prior had the courtesy to submit rebate requests for that service and sent me confirmation of the rebate submission the same day the work was done. Getting Ultimate Heating and Air to complete the same courtesy has proven impossible. Two months of texts, e-mails and phone calls to the company went unanswered. Finally, after two months, I got a call back from Brady in which he admitted to intentionally ignoring my contact attempts because he was too busy with a "rebranding process". I guess customers aren't worth the 20 seconds it takes to at least provide a status? He said that they were getting close to finalizing things and I should hear something soon ... he said next week. Well, a week and a month have passed and still nothing. I contacted TVA and they said they would e-mail the company and extend their deadline for filing for the job (first I heard about a deadline). Still nothing. As far as I'm concerned this company stole $800 from me. If this sounds like the level of customer care you expect from a company you forked out $13,500 to, by all means give them a call. If I could turn back the clock I would have gone with someone else. There's no shortage of options out there. I have zero faith that I would have any backing if a warranty issue should arise. Once they got their money I was clearly no longer important to them.

I have lived in my house for over 4 years and had never had maintenance done on my A/C. I called…read moreUltimate and had them come out for a tune up and signed up for their maintenance plan. And I am very glad I did. This past Saturday I noticed that my house was getting hotter as the day progressed. Once it reached 80 degrees inside when my thermostat was set at 70, I knew it was more than just being extremely hot outside (over 100 with the heat index). So I called Ultimate and they had someone here in an hour (he happened to be close by on another call). My capacitor had gone out, which is common in the heat like we are having. As I am on their maintenance plan, I was only charged for the capacitor and got a 10% discount on top of it. I can't say enough about Ultimate. They really took care of us when we needed it. Each time I have talked to them or when they were here, they were professional, knowledgeable, and personable.

Our be experience with Total Air Solutions was excellent!!…read more Timely. Patient. Excellent customer service. Highly recommend!!! Great work!

If you need HVAC services I could not recommend David at Total Air Solutions more. He was able to…read morecome out quickly and fixed a ton of issues with our unit. He did excellent work at a good price and was very professional and personable. He told us what needed to be done and why, informed us of what our options were and did not try to oversell us.

We noticed a wall on the opposite side of our bathroom, where we have a handicap shower was getting…read moremoisture and signs of mold. We called MCR to come out and take a look and they are just a great bunch of guys. They explained what they were gonna do why they were gonna do it what they found and charged a very fair price. I highly recommend using them their small business and they work hard. They have made it on my very short list of people to call when I need help. They did such a great job. I will be going to my HOA meeting to help support and promote their business. I I highly recommend them and I recommend you give them a chance. We are very pleased with their work.

Installed an A/C system including ductwork in our home and they did an excellent job . Friendly,…read more Knowledgeable staff were very helpful with any questions before and after the installation. Would definitely use again and highly recommend to anyone needing a central heat and air unit

Ricky was very responsive, quick to get started, and explained everything well. We are very happy…read morewith our service!

great customer service , he dif a great job helping me with my moms breaker box and helped with…read moresome issues we had with out electricity so far no problems since he had fixed it def reccomend his services

Excellent Service!! Dennis came out earlier than expected, and whipped these units into shape, we…read morereally appreciate a company that sends out REAL Specialists, people who actually know what they're doing! Thank you, AR&C, we're COOL in more ways than one!! And we've got to thank Dennis a sweet, friendly, knowledgeable gentleman, you're the best!

Where to start, I used American home shield and they were sending a bad company out first…read more.. finally I requested someone that was reputable... A R & C was just that company, very knowledgeable and professional. They helped get the problem resolved and had to deal with AHS a couple of times. Charles was my technician that was sent out. Very nice guy, and with the reviews of this company elsewhere I can see why they had a very high rating. We had our air serviced by on time for a yearly tuneup and stated a part was bad on our air conditioning inside. So since we have the home warranty we figure we already pay for this repair and called them. And Charles stated the repair was only about 320 when the on time guy said 600-1300 for the repair... not saying on time folks are wrong... it glad Charlie got us fixed once the part came in. Great work Charlie and continue to make A R & C a great company to great service!!

Good company - helped me out with my dryer. prompt & reliable. I recommend this local company.read more

Prompt service went to it right away offers a lot in the meantime, answered all my questions put up…read morewith me lol. I was very happy and relieved now. Maybe I can get some sleep.