Alicia Zavala is truly outstanding! She is responsive,…read morepersonable, and operates with the utmost integrity. Alicia was incredibly patient, took the time to answer all my questions thoroughly, and made sure I understood every detail of my home owners insurance policy. She consistently goes above and beyond to provide excellent service. I felt supported and well taken care of throughout the entire process. Highly recommend! You

Horrible service - unprepared for our appointment to discuss our service needs…read more Go anyplace else

Bob's been our agent for several years now, is always available. His staff is awesome.read more

Have stood beside us in dealing with California Fair Plan. Which we feel are stalling our claim and…read moreunder paying the claim. it has been a nightmare dealing with them and Severns insurance has been by our side in interceding on our behalf in questioning the payout. thanks to them, we don't feel alone!

Stay away from them horrible place , they make it impossible to cancel your policy. they also act…read morelike your cancelation is a burden ana Maria rivas is the associate in the hemet location. Also very rude stay away at all cost

I would like to take some time out of my busy daily routine to say HUGE THANK YOU!!' To Gloria for…read moreall her great service! One of my friends referred me to Gloria & gave me great feedback and positive comments about her. & I'm glad I came to her. I was having a hard time figuring out insurance for my car & home and I'm so happy I found her! She was very professional explaining me my best options when it comes to this process! I've sent her family members referrals and they are very happy with her service, professional & great customer service. Thanks again. & i appreciate everything you did for us. 100000+ recommend.

Jon Jimeno has been absolutely great to work with. I had some issues with one of my insurance…read morepolicies and Jon was extremely helpful in getting everything resolved. He is an excellent communicator and very on top of things. Highly recommend.

We've NEVER experienced such great insurance service. Adrian is the absolute best there is. He is…read moresuper responsive and competent. He truly takes care of his clients. He's proactive, tracks our accounts, and works hard to find the best coverage at the best price. Cannot recommend him highly enough.

My roadside service goes through Triple A but service was provided by local provider Rancho towing…read more Andrew was so quick this morning to get here he was at my place to handle my lockout before I could get any text reminders ! So friendly and easy going. Engaging. Appropriately empathetic and sympathetic. He left me with a smile on my face the whole day. Really awesome tow service.

I stopped by this office the other day for the first time. I was so pleased with the level of…read moreservice. Everyone in the building, and I mean everyone - from the security team to the dmv reps were amazing. My type of transaction was a first time thing for me and it was so nice to have someone explain the process and handle it with precision. I was in and out in about 10 minutes. Parking was easy as well.

I came here as I had to move for work to California and get my vehicle insured. Process, was…read morefriendly and painless. Lissette was helpful and honored the $50 off Yelp check in coupon. I liked how the building has AC and Speedway has a nice couch while you wait too.

******** Ridiculously high Broker Fee!!!!!! *****…read more They charged $1380 broker fee for $3000 insurance coverage!!!!! I've been using same agent over 10 years so I THOUGHT I could trust them. When she gave me a quote in June, it got really high, almost double since last one. When I asked her the reason for increase price, all she told me was "Insurance company jack up price", she didn't mention any "Broker Fee" It's my fault that I didn't read carefully to sign on "Docusign" . I should have requested her to provide clear invoice include Broker fee before I paid full. 6 month later, I paid same amount again. Once again, she NEVER mentioned about $1300 broker fee. A few days later, I received invoice from insurance company, it was only $3000. Therefore, I asked her what's the reason for the price gap, she told me that I supposed to receive new invoice, but she never mentioned about broker fee. So, please be careful with them. Recommend getting clear invoice before pay insurance fee.

Disappointed, first of all after opening 20 late. Julio was rude ,I said good morning to him he…read moreignored it gave him the benefit of the doubt he did not hear me , as he sat on his desk in front of me I said good morning again did not greet me well all he said what can I help you with, as a business owner myself if I run late I give an apology second of all when someone give you a greeting the respectful way is to reply even if you are having a bad morning, but any ways ,I felt disappointed and will take my business somewhere else from now on. Remember customers are who keep businesses running. Jesse

I had a very nice experience here. He was helpful, happy, and offered additional help to a very bad…read moresituation i was having someplace else. He handled everything he could for me. I appreciated all his time and expertise. I recommend talking to them and see if they can accomodate your needs. Thank you Aztec!

Have gotten very good care. They're very friendly very helpful actually care about customer…read moreservice. Unlike a few places in town good prices I've had them for the last. 11 years..

Amazing people and great service on home and auto insurance ,been there for 9 years and still enjoyread more

Hello, I have been…read morewith Aguayo Insurance for 12 years and have not received any wrongful services or acts at this location. Hector and Veronica have always been respectful and strict about professionalism, honesty, and accurate information for questions and concerns. I appreciate that Veronica always looks out for her customers and finds solutions for any situation. Also, one of their agents, Inez, who has been working there for a long time, is excellent at her job and always helpful in any situation. Alisha used to be at the Moreno valley location, she is a great agent and she is always determine in anything that she does. I admire that about her! Last year at the Hemet location with Alisha, she very informative , professional , and very helpful. There is one concern about that a new agent Daisy was at the Hemet location, she was working across from Alisha , since we thought any personal or private information stays in the office because we have the right as long term customers. Daisy had shared some personal information to a person does not correspond to him or have the right to know any access to us. I don't understand what was Daisy's motive to shared our personal information like that when we had asked nicely that day, it was private matter and us, as customers, we have that right. Alisha who knows better , I know with her great work ethic , she would not have shared any information to anyone. We do not like or have time to stress about things that We cannot control. All we asked to encourage or trained more Daisy or any new agents to respect clients requests and privacy. We had bad experiences with Toro tax services because that company has a gossip issue, that why we wanted see if we keep giving business to Vida income tax this year, but with Daisy sharing information to that person is not worth it . This disrespect family/Client code and we hope this does not happen again with other clients. We believe within time, things can be better and understand that sometimes strangers can help more than family. We still appreciate Alisha and everyone, You all do great. We recommend both offices if you want a lifetime business for any services they offer with integrity and respecting clients' private information. Thank you so much Aguayo Insurance Solutions!

absolutely amazing service! They were very friendly and got the job done fast…read more they have very good prices as well, i was shopping around and found that they had great prices.