State Farm Insurance Company, Hercules, CA: Al Chen…read more We have used State Farm Insurance Company for over 40+ years. We started with agent Tom H. in El Cerrito, up to until he closed his agency and retired. After Tom, we thought we would have a hard time finding an agent that will fit our busy & demanding lifestyle. Then Al Chen and his incredible staff came into the picture. The entire staff is proactive and is very responsive. Thank goodness we don't have to file many claims, but when we did; Al & his staff stepped up to the plate and delivered in a timely manner. I have worked personally and mostly with Assistant Office Manager, Maria. Maria is a superstar, and I hope she knows I totally appreciate her. I rarely work with the other staff (Deanna, Jenny, Michele), but when I do; I receive the same excellent service. Al has a very contagious personality. Every time I speak to him, I feel like I am talking to an old friend. When looking for an agent, you can count on Al and his awesome staff. Rest assured that they will meet your needs. As far as my expectations are concerned, the staff have met and exceeded my expectations. Thank you.

updating my review, if I could give 10 stars I would…read more.. Maria is fantastic, so helpful and prompt. Truly excellent customer service.

Guy that works there tells you one thing over the phone and in person tells another thing plus it's…read moreover priced. The guy is rude and has poor mannerisms, also bad customer service. Will not go back

The lady that works at DMV referred me to this place. Due to COVID they are only doing limited…read moreservices. I had never heard of it so I googled it and gave it a shot. Super satisfied with my overall experience here. I did a title transfer and renewed registration for a $49 additional fee which isn't too bad. The agent was super friendly and helpful. I was going to pay with my Credit Card which was going to be a 2.9% fee which was going to like 35 or $40 more dollars but the agent helped me save money by telling me I can Venmo him the money to avoid the 2.9% fee! Would definitely recommend taking cash to avoid extra fees. Great experience overall I was in and out within 20mins or less.

These nice people are also a DMV Partner! Needed to do a…read moretitle transfer and register a used vehicle. Could not even schedule an appointment with DMV. Drove down to find a line half way around the building. Found Bossa Nova listed as a partner on the DMV website. They took care of me in 15 minutes (And fixed a title issue - signature on the wrong line). No DMV Hell, easy parking, fast friendly service and reasonable pricing. Highly recommend! Here is a list of their services per the DMV website: File for a planned non-operation. For vehicles with Manufacturer Statement of Origin (MSO) or out of state title. New Registration. Registered/Legal Owner Transfers. Registration. Reinstate Registration. Replace Plates. Replace Registration. Replace stickers/tags. Replace Title. Title transfers.

My experience working with Bossa Nova first time was great. Started off a little slow but I had a…read moreunusual situation in needing commercial property insurance (commercial and office). Luciana, Adrianna and team were able to combine both properties under one policy and for the price close to what I was paying for one policy with the previous broker I was using for the past 8 years. Definately give them a shot!

Geoffrey is wonderful! He has been my insurance agent for many years now. First he helped me to get…read moreproperty insurance for my condo which was required by my HOA. It was super easy to talk with him and figure out what was the best policy for my home. Geoffrey more recently helped me to get Life Insurance so that my adult children would have more support if something were to happen to me. Again, he made it so easy! Geoffrey is always knowledgeable, professional, and friendly. He replies quickly whenever I have a question and I ask him something by email. I will hear back from him almost always on the same day that I asked the question. It is also very easy to call him at his office to get help when I had a need for immediate information. Geoffrey is reliable and I can't think of any way that he could be better than he already is. I'm very grateful to Geoffrey for his help with getting me insurance for the things I needed, and I highly recommend him!

Like a good neighbor, Geoffrey is always there! I've been…read morewith Geoffrey and Statefarm since the late 90's and I gotta say, he is the reason why I'm still with statefarm and why I have not thought about even shopping around. I know we have a bundle package with home, business, and car insurance.... He has made it easy and painless and I can't thank you enough! Call Geoff for a quote, I know he'll beat most quotes and win you over with his quality customer service!

I've been using Sam's Auto Express smog check for over 25 years he gives us the best deals in town…read moreKJ's custom Electric

Helpful! and honest! He has helped my customers that needs smog's to process registration renewals,…read moreno complaints.

I have been a long time member of State Farm and I can't imagine using any other Agent. David and…read morehis team are consummate professionals. As companies move towards Artificial Intelligence (AI) it leaves more and more members like myself feeling disconnected or worse unsure. David and his team provided both a self service model and white glove concierge. Where I can place a claim online and know that my team will be notified and follow-up with me to ensure I have all my questions answered and walk me through next steps. I have no doubt that David has my best interest in mind which is why I trust him to manage my automobile, home, life and investment policies. They say that the best compliment is through referrals and I couldn't agree more. David represents several members of my family and circle of friends and I highly recommend him to anyone!!

My highest recommendation goes to David for superior service and integrity. I've been with them for…read moreyears with my home and auto insurance. He's helped select the correct policy for me. David and his staff are the BEST and most considerate agency.

I just wanted to take a moment to say thank you for always coming through for us, especially when…read morewe are dealing with stressful and unexpected situations. Recently, our car broke down and we were facing a very difficult situation. You explained to us that, in addition to having AAA, our State Farm coverage could provide roadside assistance and towing. Because of your help, we were able to get the car towed without having to spend the $300-$450 we were expecting to pay. You saved us a tremendous amount of money at a time when we really needed it. Unfortunately, the car was not worth repairing, and you didn't stop there. You also helped us figure out how to donate the vehicle, making an already stressful situation so much easier for us. We truly appreciate the way you both take the time to explain our coverage and look for ways to help us. It means so much to know that when something unexpected happens, we have people like you who are there to help us through it. Thank you, Elle and Selene for your kindness, patience, and for always going above and beyond. We are very grateful to have you as our State Farm representatives. Thank you Selene, Elle With sincere appreciation

They never answer the phone here. We recently closed a life insurance policy and noticed they still…read morecharged us for premium the next month. When we finally got someone on the phone they told us it was a fraudulent charge because they closed the policy already and told us to take it up with our bank. It wasn't until we spent 45 minutes with the State Farm corporate customer service number that they were able to confirm it was a legit Statefarm charge and we would be getting a refund soon.

Always fast, professional and convenient. Just remember to print out the $30 coupon and you are…read moregood to go!

Went in yesterday morning. No wait. Guy helping us was friendly and quick. Also pointed out my…read moredaughter left the sunroof open (expecting huge downpour later). I had a coupon for $30 off. $89.75 regular price. $59.75 + 8.25 for certificate. Definitely would go back here.