Look no further! These guys are the best of the best! I…read morecan't speak highly enough about Guillermo and his team at Statefarm. I insured my foodtruck and catering business with them and not only did they beat all of the competition in price, but they went above and beyond at EVERY opportunity! I suffered stolen equipment and a devastating collision and I truly couldn't have asked for a more experienced team.

When I first got this insurance almost a year ago, they put the policy under my name, when the car…read morewas under my mom's, even after it was specified that I was ONLY the driver. Months later, my very upset mother made me look for new insurances, because we were rudely told in person by one of the secretaries that they couldn't change anything about it. I was asked by a new potential STATE FARM broker to bring my information, but I was coaxed with a student discount. I went back, because I was only told to have 12 units of college credit. I had NINETEEN, and they didn't want to accept a W grade, which is still a PAID-for grade. I got that situation fixed, but I had to call and see if went through, because they didn't bother to call me back and let me know. She just happened to "forget to call back." This week I got an email asking to send in my grades and schedules, only to be told I didn't qualify because I didn't keep a 3.0, but a 2.5. When the hell was that going to be mentioned in ALL these phone calls and emails? During my email conversations, I'm told that Guillermo will be finally calling me personally at 12:45pm. I CALLED him, he told me he wasn't supposed to call me until 3pm. With that, I came to the final and long-waited conclusion of me leaving this inadequate, inefficient, unorganized, and careless insurance team later this upcoming month. JUST IMAGINE IF I HAD'NT KEPT ANY EMAILS!

Coworker of mine recommended me to Aida and told me to tell her that he recommended her. She…read morecharged me $600+ fee for a simple tax return. I had no properties then and no business. She got the job done but for hefty price. Beware.

Very disappointing…read more I went to Aida Torres in early February. Gave her all necessary info to do my tax return. She procrastinated 'til mid March. Then she made mistake after mistake. For example, subtracting OID earnings from income instead of adding it. Had to plea with her to make the correction. Yadda yadda yadda. She's an old princess. Then HSA distribution got on wrong line on the wrong form. Had to plea again with long emails and many annoying phone calls. Then she double-counts itemized deductions, dropping my AGI by tens of thousands of dollars, ignoring my request to please check the calculations. It would've been huge red flag for an IRS audit. Had to spend time again doing it myself to prove her errors. Ohh okay, she blames her software. Said it's "the reason why clients have to review!" Then continues to ignore my IRA contributions, on and on and on. Endless mistakes! Now it's deadline time. I have absolutely ZERO confidence in Aida Torres. Should be zero star rating! Had to hire somebody else -- had to get a true tax professional. Wasted almost seven hundred dollars on retarded old princess Aida Torres. Tremendous headache all around. Just a horrible experience. Waste of time, waste of money. Gained lots of anxiety, gained lots of extra work. Okay, it was my mistake picking her. And she proclaims, "I've now provided you with excellent service." What delusions. What a joke!

State Farm Insurance Company, Hercules, CA: Al Chen…read more We have used State Farm Insurance Company for over 40+ years. We started with agent Tom H. in El Cerrito, up to until he closed his agency and retired. After Tom, we thought we would have a hard time finding an agent that will fit our busy & demanding lifestyle. Then Al Chen and his incredible staff came into the picture. The entire staff is proactive and is very responsive. Thank goodness we don't have to file many claims, but when we did; Al & his staff stepped up to the plate and delivered in a timely manner. I have worked personally and mostly with Assistant Office Manager, Maria. Maria is a superstar, and I hope she knows I totally appreciate her. I rarely work with the other staff (Deanna, Jenny, Michele), but when I do; I receive the same excellent service. Al has a very contagious personality. Every time I speak to him, I feel like I am talking to an old friend. When looking for an agent, you can count on Al and his awesome staff. Rest assured that they will meet your needs. As far as my expectations are concerned, the staff have met and exceeded my expectations. Thank you.

updating my review, if I could give 10 stars I would…read more.. Maria is fantastic, so helpful and prompt. Truly excellent customer service.

Rob the representative was great and sold me a life policy that I will keep until I die whenever…read morethat happens

Jeff gave my mom the worst customer support. When she asked him clarifying questions and for more…read moreinformation, he lied to rather than answering her honestly, forcing her to terminate her insurance. She asked for a refund and for her account to be canceled. Once more, he said in a hurry that he would repay her and close her account. Sure enough, she got a bill notification in an email. She contacted once more to make sure her account was closed and to note that her refund had never been sent back. His assistant revealed that Jeff never cancelled her account and that no reimbursement was sent. Again, terrible customer service and very unprofessional employees.

My family has been coming here since the day I can't even remember. I got my first car insurance…read morewith veronica and to tell you.. such great service! Veronica is always there for me and is so sincere! :) Currently: Car got hit by someone and knocked the mirror off. I live in Los Angeles now, and I called the office. Not expecting anything because she was busy with another client, a good 10 min later I got a follow up call from her. Trust this agency, it's great!

After seeing a line around the block at the DMV, we went over to JG Insurance Solutions to manage a…read morecomplicated title transfer and they made it easy and quick. The team was so friendly and went above and beyond for us. It was worth every penny of the $75 we paid to have them handle our DMV paperwork.

JG Insurance is an authorized DMV partner, and they are my go-to when registering a new car or…read moreselling a vehicle. They will schedule an appointment or take you as a walk-in and ensure that any car I've sold is registered to the new owner before they leave. They charge a small fee, but it beats waiting at the DMV all day. Their customer service is outstanding, and they are super knowledgeable.

Good and convenient office with lots of parking. I like that it's right next to pete's coffee. The…read morestaff are friendly.

First review of the "new new" Hercules location! It's in the same plaza with the new Safeway that…read morerecently opened in the past few years and a super convenient location for me as a newbie to the neighborhood. Clean and modern interior with helpful staff. There are 2 indoor ATMs, a helpful greeter (shoutout to Maricris, who was lovely), a few tellers, and bankers with private offices who can help set you up with trusts, accounts, etc. Each time I've gone, I've been able to get the service I need without too much wait time. The service we got from Samuel Duran to set up our accounts and notarize some documents was great. He went above and beyond his role by educating us on the pros and cons of certain financial situations and notarizing our legal docs. Tip- if you have an account with Chase, you can get a few docs notarized for free. Normally you have to pay $15 per signature.

They were very helpful. The entire office was very friendly and accommodating. My tax professional…read moreexplained everything clearly and understood my situation well. Thank you, Deborah H. so much!

Thank you Deborah for always being so awesome! She has been doing my husband and I's taxes for the…read morepast few years and she is always so clear, concise, and breaks down what she is doing for us. Thank you always Deborah!