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    ETL Podiatry

    1.0 (1 review)
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    4 years ago

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    Kew Gardens Podiatry - Dr Kelly Lucas!

    Kew Gardens Podiatry

    4.1(8 reviews)
    0.4 miKew Gardens

    The doctor was excellent but the receptionist was extremely rude and condescending. She kept…read morecutting me off and insisting that she knew what she was doing. She insisted that my insurance did not cover insoles. I called my insurance and I was told that my insurance covers customer made insoles. Obviously, this lady did not know what she was doing even though she "had been doing her job for many years". I called her back and tried to explain her how to go over approval request and she would not let me complete my sentences . In addition to it, she did not even sent the prescription order to the pharmacy . Extremely frustrating and humiliating experience

    My visits with Dr. Lucas were wonderful. The office is clean, quiet, and I never waited long to see…read morethe doctor. I was in and out of my appointment quickly. The assistant who helped me at the front desk was also kind and considerate! Booking an appointment was easy. Once I arrived, there was little to no wait time. The waiting room and exam room were both clean, quiet, and comfortable. The elevator can take some time because this is a high-rise building. As a result, I just took the stairs when leaving the office since she is only on the 3rd floor. Parking was at first intimidating; however, I learned that off-side parking on 82nd Ave (one block away) is on Thursday and on Friday mornings, I believe (double check when you arrive, just to be sure). Metered parking starts at 9am. So, if you book your appointment in the morning on Monday, Tuesday, or Wednesday, and you arrive between 8:20am - 8:45am, you are likely to find parking there. Because the doctor is efficient, and there was no wait time, I was in and out without paying more than a dollar for parking! This may not be the case for you depending upon your needs and the actual time of your appointment, but I hope this info is helpful. The office is right off of Queens Blvd, so the train station and bus stop are also right nearby! I even had a prescription filled .... the front desk staff called it in within minutes, and my prescription was ready by the time I reached the pharmacy. Great service, lovely experience, and caring professionals - five stars, for real! I hope this information helps.

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