Like many people, I only ever take the time to write a review if my experience is either abysmal or outstanding. I know this one is long, but please bear with me because it's worth reading.... I came in to the Euclid Endoscopy Center yesterday, April 22, for an upper endoscopy. Here's a bit of background on me before I begin my review to provide context for why this place deserves all 5-stars, if not more ---- I'd had one of these same procedures a few years ago, at a different location, and it was the absolute WORST experience of my life. The sedation I was given did not even sort of work - I was FULLY awake the entire time, gagging and choking on the scope that was down my esophagus.. Afterwards, I was told that I was extremely difficult to sedate and they made it sound as though it was more or less somehow MY fault that the procedure went the way that it did. Needless to say, the experience was beyond traumatizing. So when my doctor told me last week that I needed another upper endoscopy, I nearly fell out of my chair & thought I was going to have a panic attack on the spot! I was SO SCARED about my upcoming procedure that I actually had nightmares about it, worrying that I'd soon be reliving my previous experience.. Walking into the Euclid Endoscopy Center, I couldn't have been more terrified - but the nurses and doctors were BEYOND kind and understanding about it. I have extremely tiny veins which also have a lot of valves in them, which makes me a very very difficult person to put an IV into.. My nurse Victoria was so sweet and chatted with me about my puppy the entire time, to help distract me while they worked on putting in my IV. It took a few tries, which absolutely is no one's fault at all, I simply have tiny crappy veins lol... But she was super gentle every time she tried and to be completely honest, I barely even felt the ones that didn't take (which shocked me since normally they hurt at least a little lol). Then the anesthesiologist, Rachel (I apologize if I misspelled her name), came to explain how the procedure would go. I expressed my fears to her about my past experiences, and again she could not have been more kind, understanding and reassuring that they would make sure I was perfectly comfortable and entirely asleep before they began. They rolled me into the procedure room and admittedly, once they put the mouth guard in my eyes widened and I did begin to panic somewhat.. Rachel laid her hand on my shoulder and the last thing that I remember hearing was her telling me that I was safe, I was in a safe place, that she wasn't going to leave my side and that she was going to take care of me. Rachel didn't have to do any of those things - she could have simply done the bare minimum like some people do - but she went above and beyond to ease my anxiety. Her kindness made a WORLD of difference for me and I cannot overstate my gratitude!! Thank you SO MUCH to Rachel and Victoria for everything that you did to make my experience so wonderful!!! read more

1st appointment for an endoscopy was scheduled at 10:30am. They didn't start the procedure until 11:30am. 2nd appointment for a colonoscopy was scheduled at 10:30am and waited for 1 hour and 30 minutes until they started the procedure. I didn't get a clear answer as to why they are running late but they need to work on their scheduling. I do NOT recommend this place unless you want to waste your whole day waiting. I had no choice as it was within the health network. This place is in a ghetto area and the office looks like a death place. read more

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Husband went in for stomach issues. Doctor came in the room and already telling my husband what was wrong with him and we need to do an endoscopy. Seemed super rushed but he knew they would want to do some kind of procedure. Ask after confirming which pharmacy we use.. called in prescription to wrong pharmacy. So took 3 days to get actually prescription. Day of procedure they called an asked if he could come in early. Sure! Didn't seem to matter still sat and waited past the original appointment time. Poor planning! Why come early? Go back for what they found... doctor rushed through everything and nurse come in and say my husband needs to have a hemorrhoid check ( this was never discussed) she lacked reading skills.. he was getting a referal for a blood doctor (hematology). And I said I think you mean a hematologist. At this point... I tell her "you need to slow down" she tells me "whatever, sorry!" And I reply with "whatever sorry, means nothing" We end up talking to the doctor about how whole rushed office and simply need to clam down and slow down, take a break. He thanked me for bringing this to his attention and he apologized. My husband and I were cool with that.. walked out feeling much better about his GI doctor. Well, today doctor calls with more test results. He called 3 times back to back to back... simply forgetting things he should have told him each call. Again... SLOW DOWN!!!! I feel this office is all about procedures and money.. and the more people and procedures means more money.. Simply beware and check out doctors before going. There is no shame on asking your primary doctor for another referal. Wish we did! Shame on this office!!! Still don't listen! All you need to do is slow down.. and show you care about you patients.. it would make a big difference. Which is what I tried to say.. but still was not listened to obviously.p read more

do not come here!!!!!! they will miss your phone appt to go ovwr results and never ever ever answer their phone. i have called 35-40 times since my appt 6/2023 and still have no results and np answer. yesterday waa the first day ot let me leave a voicemail so praying for a call back !!!!! you guys should be shut down. thia is our health we trust you thats why we come to do.. but anyone and everyone new please do not waste your time theres soooo many other offices that truly care!!!!! read more

All of the staff nurses and doctors were so nice and went above and beyond to make me feel comfortable. Very quick procedure.

So my appointment was at 12:30, told to come in 15 minutes before. I haven't eaten or drank anything for 12 hours per doctors direction. It's now 2 pm and there is a lot of patients waiting . They still haven't started. This is a form of neglect and abuse. My appointment is at 12:30 not 2 or 2:30 . I am here on time . This is disrespectful. This is bad planning . If you book an appointment for a procedure make sure you don't book 50 at the same time. How is this ok??! read more

Came here with my mom for her procedure. Everyone from front desk ladies to the nurses in the back were so kind and patient with my mom. Thank you for taking care of her. Big shout out to Andrea, we were lost when we arrived to the facility and she helped us.. she was also so attentive making sure my mom was ok. Amazing staff at this location! read more

This clinic definitely fraud . People come with their problems here but they never ever solve problems . They only care about your wallet how to get money from your pocket . Fake smiling front desk , doctors and low quality service . Do not , DO NOT go again read more

Horrible horrible horrible receptionist sat on her fat ass disregarded me being there. My appointment 10:30 am still two people ahead of me Took over half hour to be handed paperwork. Ughhhhh read more

As an RN for 38 years I admit to being a bit particular with my own health care but this endoscopy center has it together; good people, good care, no complications, & in and out from a colonoscopy as quick as I could imagine. Straightforward talk from the docs. Thanks folks !! read more

This is the 2nd time I have had a colonoscopy. The Staff were excellent from the initial consultation to the procedure to the recovery. The consult was only a few days after the authorization. The procedure was scheduled within 2 weeks after the consult. The appointment for the colonoscopy was for 10am and I was discharged and out of the building by 11:30. Very friendly and professional clinical and admin staff. Propofol was used so I when I woke up I was in recovery and I remembered nothing. Highly recommended. Glad Balboa had to refer me out. read more

Horrible company!! I HIGHLY do not recommend this center. If you are referred here, go somewhere else. I will say, Dr. Shaffer, is a great doctor and has a plan and wants to treat you. BUT, Let me begin with, one, the front office staff are rude. I was advised to do blood work and no one gave me any info or orders so I asked and they got an attitude about it. Then I had to ask for more paper work that I wasn't given that the doctor and I had talked about. Two, I have had two procedures done in which NO ONE has followed up with me. Three, I had lab work done 2 weeks ago and NO ONE has followed up with me. One of my procedures I had done, someone called me from the office to prepare me for the procedure in which she told me "you will be drinking Ensure and they will watch the fluid for an hour go through your gallbladder" and I show up for the procedure and NOTHING of that sort happens. I had to get an IV with a certain medication injected that tricks your gallbladder and could "potentially cause a little pain" ummm You would think the person scheduling those PROCEDURES would know something about the procedure and you should give detailed information so the patient is aware of what's going to happen!!!!! I have called the office 6 times and have requested to have someone call me back...NO ONE HAS!!! I have sent 2 different emails to have someone contact me...NO ONE HAS!!!!!! And my follow up appointment is scheduled for the middle of February. It's absolutely ridiculous to perform procedures and do blood work and NOT follow up with your patient. RUN!!! DO NOT GO HERE!!! You will regret it. read more

Terrible service staff is unreliable Don't check with your insurance before they schedule you cancel your appointments at least three times prior to your procedure and when you give them information they don't listen so when it's time for the procedure their unprepared. If you don't want to waste your time with bs answers avoid this office. read more

Horrible service. Scheduled us for an appointment for 11 am and we weren't even addressed until 11:30. Why bother having someone come in so early if you aren't even going to say hi to the patient? Doctors will cancel you in a minute if you are even 5 minutes late for your appointment and you get there on time and you still have to wait. Maybe they should be billed for wasting our time. Quit over booking appointments if you can't handle it. read more

I went in for my endoscopy today I was nervous but once the friends professional staffed helped me into a room the experience was fantastic. Alex and Eli who were my nurses were very friendly and knowledgeable with some questions I had. The other staff Citas, Pearlie, Lins, Lauers, Jarc, Me And Elva were very accommodating and with this staff I had a wonderful experience. Thank you to all and you guys deserve a raise. read more

Took my mother-in-law for unexplained abdominal pain with Dr. Thomas? Great doctor! He's very patience, understanding, knowledgeable, and efficient. He takes his time to explained any misunderstanding concern between symptoms, doctors and patient. The facility is nice and clean. The are friendly and efficient. You won't be disappointed, go here. read more

I just had an endoscopy done last Friday. Long story short, I have a panic disorder so these things aren't easy. With that being said, the whole team was extremely patient with me and really made my experience better than I thought it would be. Normally when I have an appointment at the office it seems a bit rushed, since they have so many patients to consult with, but the procedure was a whole different experience. Everyone was extremely nice, they put me under general anesthesia and the procedure was extremely quick, maybe ten minutes at the most. You literally go to sleep and the next thing you know, you're all done. I had no side affects from the anesthesia like I've had at other places. Also, they said I would have a sore throat after but I did not feel a thing. I really recommend this place and everyone who allowed me to have a positive experience; Dr. Thomas, anesthesiologist Joe who was very patient with me and answered all my questions and the sweet nurses who helped me relax Thuy, Betty, Kali and Moe. read more