I am always on the look out for a vet that meets my needs, both on a pet care level and also on a…read morecustomer service level. I have found that it is difficult for vets to be able to do this at the same time, so I am willing to drive the extra miles to go to a good vet. This animal hospital is on richmond road, conveniently located near a few highways, so it is very accessible. The parking lot is decently sized, which is also a plus. The building is cozy, and make sure to call before going in to determine whether or not it is car-side service, but as for now it is not. The waiting room was fine, and social distancing is possible. The people at the desk are knowledge, quick and painless. I got taken to a room almost immediately and my cat, Lola, was seen almost immediately by the technician who was very nice and professional. Shortly after the doctor came in and was also professional and caring. She did end up taking Lola to the back room for some shots, but most everything was done in front of me, including Lola's temperature being taken, and an oral medication being given. The doctor was very helpful in scheduling a good time for a booster shot and urinalysis. The check out procedure was also very painless and quick. Overall, this is a great animal hospital to go to. They are organized, professional, helpful and quick. The best part about this vet is that there are 3 office cats, just chilling and interacting with the staff and clients.

This is place is owned and operated by a private equity firm posing as a group of vet owned animal…read morehospitals. The care is fine, I guess, but it's gotten progressively more expensive over the years. This last month it took them 2 tries at the same test at $275 a pop to diagnose my dog with a UTI from an E-coli infection. Something about that didn't sit right so I started looking into them and learned Private equity firm Shore Capital took over in 2021. I see a connection. Private equity ownership doesn't make businesses better for the customer. Never has, never will. The one star rating really isn't as fair reflection of my service there. It's closer to 3, but I think a one star review reflects what should be the fair expectation of private equity owned businesses. I'm sure the "owner" will reply to this like they have to other recent one star reviews. I don't think that's a real dude. There's no vet there with that name. That's some AI bot with a picture of a handsome fellow and a dog and just shows how disingenuous the whole affair has become.

I first found Dr. Ramsey searching for someone for my pet rats. He was at another clinic at the…read moretime. We followed him to AMCE and have not/will not see another vet. He is wonderful with our animals and treats them as though they were his own. I would and have recommended him to everyone. We had to put one of our cats down with them yesterday. We have unfortunately gone through this process with this clinic multiple times. They are always so compassionate and gentle. They give you as much time as you need to say goodbye and administer the drugs while your baby is still in your arms. I cannot thank them enough for the love and patience they had with us yesterday.

We love seeing Dr. Ramsey over at Animal medical center of Euclid, he sees all my exotic animals…read moremostly birds, and he's just so kind to us and very happy to see us every time we come in. The staff is always friendly when getting check in.

Maybe some compassion for pets and owners We believed our dog was have a stroke. We arrived 15…read moreminutes before closing. They refused to even see our dog. While I understand he probably would need to be seen in a pet er; but the vet should have at the very least examined our dog to confirm or refute our fears. So very unprofessional especially considering we have been clients of this practice for over 30 years!

I've always believed in this pet practice for their care and compassion towards not only my pets,…read morebut also for the compassion for the customer during tough pet decisions. I've been a customer for over 30 years, having trusted them with fair and honest pet care. Pricing has been fair. However, I believe their philosophy has changed. Maybe they are just tired, maybe they don't care as they have in the past. $500 for a 4 lb cat euthanasia and simple nothing extra cremation is unheard of cost in this area and should be transparently communicated at the beginning of the appointment, not during pick up. Moving on to a new vet after 30 years, where I at least am told prices up front and can make decisions that don't impact my budget so grossly. in the past it was in the $300 range.

We had to take our pup in during the middle of the night for bladder stones. He was in terrible…read morepain. They performed a thorough evaluation of him, identified the cause. They were very efficient, compassionate and caring. While there, they also identified a grade 4 heart murmur. They explained everything to us, the risks due the heart murmur, etc and were able to work collaboratively with the cardiology team for his surgery. We are grateful to have them in our backyard vs. having to drive to Akron. I recommend you to everyone I know. Thank you.

This place is great...and here's why:…read more I'd never been here before but my buddy's dog got hit by a car & I arrived shortly after he & his niece were moved to a room. The waiting room was very crowded yet the mood was surprisingly calm & the staff at the front desk were warm & gracious. Dr Neely was compassionate, thorough & professional. She took the time to explain what they were doing with Leo & why. The comfortable, well-lit lobby offered free self-serve coffee & there's even an assistant (nurse?) who comes into the waiting room periodically to address family members who might have specific questions about their pet. Really classy operation!

I'm so grateful for the care that the team from Oak Tree Vet provides, especially during COVID…read more They quickly changed their services so that, when you arrive, you give them a call and they bring your pet inside for the appointment. For my cat's annual check up, they had the vet tech come out with paperwork and had the vet call me on the phone to go over everything - basically no contact. They take your card over the phone and then bring your pet back out to you. Dr. Scollan has been taking care of our little girl for a few years. She was the only vet that my cat didn't hiss at while getting her vaccinations. All the staff are extremely caring and attentive to the pets. They are quick to do what they need to do, to limit unnecessary handling. We've always had a great experience at Oak Tree, from annual checkups to surgery, to last minute appointment for a sick kitty. They are a local favorite around Cleveland Heights and I have had multiple friends bring their pets here. I have heard they are little more expensive than other places, but I am extremely happy with the care they have provided.

They had zero urgency to address a mass in my dog. As a result, he declined faster than their…read more"course of action" which was more a concern to keep finances internal instead of my dog's health (cancer). I lost my best buddy Monday, and their next appt for him was the following Thursday. The decline between them seeing him and his admission to the ER was substantial. And their claim that "your pet is our pet" is a load of crap. This clinic owed a duty of care, breached that standard of care, which led to the death to my dog.

Went well. Doctors were very helpful and they made us feel at ease about our pup. This place really…read morecares about animals and people.

Four years ago, a friend introduced me to Suburban Vet, and I could not be happier. "Dr Terry" and…read morehis Staff are phenomenal; they are always going above and beyond, and they take the time to explain things- They are knowledgable, professional, and caring!

I am very thankful for the staff at Falls Veterinary Clinic and this review is way overdue. They…read morehave been taking care of our animals for over 15 years from the simple routine visits to the heartbreaking good byes of our fur babies. They have shown us a tremendous amount of compassion during our hardest goodbyes. Dr Arnholt, who my son had the opportunity to interview for school, has so much love for the animals he cares for and we will continue to use his services for years to come.

This place is horrible. I have a rescue from BARF and I told the woman on the phone he could be…read moreaggressive. She still had me make the apt. The doctor is negligent and failed to address the animals issue with his tooth. Instead, the doctor gave him a horrible antibiotic that gave the dog terrible diarrhea. When I called and spoke to the doctor he said he would no longer see us because our dog was barking in the lobby. I told him they should have told us that at the time of making the appointment and that all they did was take $185 from us and did absolutely nothing for our dog, My bf had full control of our dog the whole time. If this vet is too old to handle a dog barking in the lobby and just wants to rip people off for $185 and runs his practice making your animals health significantly worse than before you took him there, it is TIME FOR THIS VET TO RETIRE!!! I can't even believe this guy calls himself a vet.

Such personal care! We needed help making a hard decision, they squeezed us in b/c this cat was on…read morethe way out. They were very realistic about our options and wholly supported us, stood right by our side even after our lovey was gone. I trust their very knowledgeable and compassionate staff!

Outdated facilities and a dog was killed during surgery. Unfair treatment of staff that isn't…read moreoverweight/obese or possessing elephant ears. Hi, Bree.