Family Pet Clinic is a place we trust our furry babies. They give them the best care and love since…read morewe've been coming here in 2005. Our pups love Dr. Slazak and all the staff. Whenever they have an appointment, Honey is so excited she runs in the back to greet everyone. They have went over above and beyond for our pups, we love the Family Pet Clinic!

We (Chewbacca "Chewy" and Mr. Wiggles) are all set with our vaccinations! Once again, GREAT SERVICE…read moreALL AROUND! Now, let me be clear: Dr. Litwak was not entertaining the idea of having the boys over for playtime--it's called setting boundaries! All jokes aside, we feel incredibly fortunate to have Dr. Litwak and his phenomenal staff as our Shorkies' trusted caregivers. Thank you for the excellent care and genuine kindness you show each visit! Sincerely, Patte b.e.

The internet says that this hospital is closed for business. It says to used emerald animal…read morehospital just down the road.

They were great! Sadly they retired. Dr Mike was awesome! Pricing was good! Truly cared for our…read morepets.

We have been looking for a good vet for our 3 labs. We were involved in the corporate vet syndrome…read moreand felt there was no alternative. Found myself second guessing the vet. Family Paws..... Dr Kwon and staff were incredible. Caring, attentive and found things that were supposedly already taken care of. An excellent private practice DVM. Prices reasonable, they answer the phone and call you back! Very Highly recommend! I would give them 10 stars if I could! Finally feel comfortable with my vet again.

I can't say enough about Dr. Kwon and his team!!! I had to put my dog down and I messaged them and…read morethey responded quickly with any help I needed in making my choice. Once there the environment was very welcoming and clean... if I could give 10 stars I would. They made a day that is suppose to be very hard, very comfortable and I really appreciate them a bunch.

Dr. Jatsek takes time and explains things IN DETAIL, she is very thorough and compassionate. She…read moreand her staff have provided EXCELLENT care for our Boxer, Buddy

They ahve been caring for my senior dog for a number of years. Dr. Jatsek takes time and explains…read morethings tome, the vet techs are so great too. My little old man Boris loves going to see his friends at Indy Vet Hospital.

Update: I will leave the previous review text below, but I want to update my main score since they…read morehave apparently addressed the problem. I had initially given them 5 stars, so I will simply revert to that with the understanding that I have not had any animals seen at Gateway in a few years. It was never a matter of not caring enough- all of my encounters reflected a staff of people who were very dedicated to the care they were giving. And no, I wasn't pressured in any way to change my review. It's important to me to be as accurate and fair as possible. I am just now reading the response from Gateway, as I don't use Yelp often, so I am updating my review based on the new information. Previous Review: We went to Gateway for several years for our dogs. They had good pricing and the staff was friendly, competent, and clearly passionate about the work they did. These qualities can be really hard to find... especially the combination of reasonable pricing and competent, passionate care. I gave Gateway a 5-star rating when I first reviewed them 8 years ago. The problem is the walk-in only nature of the practice, paired with significant changes in how Gateway is run. I suspect that they may have been sold to equity investors or similar schemes that ultimately destroy so many good vet practices, but I am not sure. Before covid even showed up, I found myself avoiding taking the dogs to the vet because I couldn't handle sitting and waiting for HOURS every single time. Didn't matter if I showed up before they opened- the line was already long. I am physically disabled, so sitting for hours in their waiting room had a physical cost in addition to the fact that most people don't enjoy waiting for long periods of time. The last time we went, we were told to cue up outside more than an hour before opening to even have a shot at being seen that day. It was absolutely horrible having to stand in the freezing cold for so long, our sick dog waiting with us. Despite being this early, we weren't ultimately seen until mid day. It isn't even a first come first served situation. They aren't primarily an emergency vet yet they triage. So you'll be sitting there watching so many go ahead of you unless your pet is experiencing a medical emergency. This seems like a reasonable approach on paper, but unfortunately it means that a visit to Gateway requires me to clear my schedule for the entire day and that just is not reasonable. It also isn't fair to the animals- especially if they're sick or otherwise frail. The people who founded Gateway are long gone, as is the wonderful service they provided. If you're desperate to have your pet seen (and you can manage to show up first thing in the morning and wait several hours to be seen), maybe it's a good fit for you. Otherwise keep looking.

Such kind treatment we received when we had to euthanize our beloved dog last Wednesday. Everyone…read morewas so sympathetic and helpful. On top of this, today we received a sympathy card from them that contained wildflower seeds that we can plant in her memory. So touching! What a classy thing to do. Lastly, I wanted to mention how appreciative we are that, unlike most other veterinary services who will gouge you for the same service, their pricing is reasonable. They don't take advantage of you in your time of need.

About a month and a half ago, we were visiting family in Cleveland when we noticed our sweet boy…read moreBruce--our precious Shepherd/Retriever mix :) -- was irritated by his ear. He was itching, it was inflamed, as well as warm to the touch. Historically he has been through many ear infections before this due to suffering severe allergies, so we had an idea of what was going on. We go to a holistic approached, integrative vet in Charlotte, NC where we currently live. We gave them a call and got some ideas for holistic treatment for in-home, but were advised to go to the vet locally if it did not improve in about a day. Since I am writing this review, it obviously did not improve with in-home holistic approaches this time. So I researched for vets in Cleveland, and to my absolute joy Shaker Square came up. AND I read it was an integrative medicine vet...yes...PERFECTION!!!!! I was so excited, not to mention it is is only a few blocks down from where our family lives. ALL communication with the staff was seamless, and they made obtaining records and information from Bruce's current vet smooth as can be. They were friendly, efficient, and as concerned about our B-Dog's comfort as we were. So an appoint was easily made. We arrived for our appointment time to a clean environment (with a good smell--you know some vets do not accomplish this) with two ladies welcoming us at the front desk. There is coffee and tea for your enjoyment, and plentiful seating to wait until the appointments start. My pup is pretty comfortable in new environments, but you can tell when he is REALLY at ease, and he was. Just like he is at his home vet. Dr. Kim is amazing!! I have to brag a lot here..... I mean... he makes his own treats for the pups here--both dried and frozen. He is brilliant. Dr. Kim is an honest example of holistic and mindful. He is efficient in his work and deductive reasoning, he communicates his thoughts and treatment plans, and he is patient to answer any and all questions. He gave love and attention to Bruce, and was patient when Bruce though listening to heart tones was play time (he thinks everything is a game, honestly). He swabbed B's ear and ran thorough testing. Indeed, Bruce did have an ear infection, and a fairly severe one at that. Bruce had a lot going on in his ear and we all agreed medicine was the best way to go. Bruce was given an ear cleanser and medication. He used his (again HOMEMADE by his own hands) frozen slurpie to distract Bruce as he showed us the best way to clean and medicate the ear due to B being VERY irritated when someone gets close to his ears. It worked like a charm and he sent the frozen slurpie home with us to use when we treated in-home. I could go on and on, but 100%, come here. Dr. Kim is amazing, the environment is great, and I am SO grateful to have a place to be comfortable going when visiting Cleveland, which we do often. And Bruce 99% of the time travels with us. I trust them here like I trust our home vet, and that says a lot--Bruce is our #1 and we never go anywhere for him without initially vetting thoroughly. So, COME HERE for your vet needs--both traditional and holistic (aka: treatment and preventative)!!!

The experience with my first pet was good and they were kind and helpful! I was going to get my…read morenext pet established and accidentally missed the appointment and was informed my account has been deactivated since I was a no call no show. I received an email reminder 3 days before the appointment, but no additional contact was made. No calls or emails were received the day of the appointment or after. I never leave reviews... but this experience really bummed me out.

I'm giving 1 star because I have had 3 dogs and been using them for years…read more They have closed permanently with absolutely no explanation, no notification to their Clients... phone number no longer works and absolutely no way to get my dogs records transferred to another Vet. This is no way to treat any animal loving pet owner. This is wrong. Clients should have been notified, at least the records emailed to clients....after being abandoned by our dogs Veterinarian. I'm very disappointed in them.

Stay away from Bedford Animal Clinic! The old veterinarian there should have retired forty years…read moreago. He treats animals with disregard. The clinic only employs the old doctor, is only open for very limited hours, but he has three needless assistants. He examined my dog and claimed my dog needed to have both knees replaced. I went to another clinic for a second opinion. The second clinic correctly diagnosed my dog as having arthritis in his hips. No surgery was needed. My dog was given medication and he was back to chasing squirrels two weeks later. In a price comparison, it was found that Bedford Animal Clinic charged double the rate of other animal clinics. STAY AWAY FROM BEDFORD ANIMAL CLINIC! Let the old man retire!

Dr Long is a caring and kind Dr to our babies. Whether cats or dogs. Love him…read more If you want a great vet. He is it. Also Lynn is his assistant. She is wonderful with our pets as well.

Love the Doctor and the prices. He has been in service for alot of years and very knowledgeable.read more

I also was surprised and dismayed by the negative reviews for Shaker Animal Clinic. We have been…read moreregular customers with our three dogs and three cats since we moved here in 2007. Dr. Prueter has always been conservative in his management but thorough. Dr. Laskin performed several extractions on 2 of our dogs' teeth and has helped us manage them so they don't have to have any more. One of our dogs is particularly accident prone and Shaker Animal Clinic makes a point of working him in immediately without a considerable wait. We have a cat with chronic asthma that Dr. Prueter has been managing for years. From the front office staff to the assistants to the vets themselves, I have never encountered a rude or unpleasant person employed there myself nor seen another family treated with anything but courtesy, and I am there a lot. In fact, I have always thought they were particularly sweet to all my pets. I am grateful that the antibiotics or pain medicines are available immediately so I don't have to make my sick pet wait while I go get them. We use a different flea and tick medicine than the one for sale at the Clinic and purchase it online with the Clinic's assistance and no hassle. Same for the asthma meds and prescription dog food. As of 2017, the entire staff of the clinic has changed, Drs. Prueter and Larkin are no longer there and the practice has been purchased by Dr. Welsh. The name is now the Shaker Heights Animal Hospital. Although the building is the same, it is a completely different veterinary practice. My first impressions from a couple of visits and telephone calls is that there have been significant changes, but it has been too soon to say if they are for the better or worse.

My dog was super nervous first time there. They were very good with him and were able to give him…read morehis shots. All the staff were very nice.

For the past 6 years, our dog has received great care at this vet. Dr. Hayes was particularly…read morehelpful in sorting out his allergies.

Dr. Cunningham made me feel comfortable right away! I've had a hard time finding a good exotic vet…read morethat knows how to handle bunnies. All of that was completely smoothed over starting with our vet tech, who was clearly comfortable with dealing with our Holland Lop. Dr. Cunningham was attentive and caring, and has her own bunnies so she knows how big of a personality they have. It is such a relief to have found someone we can trust.