I seldom write reviews and even less frequently write a negative one. Hower after my last interaction with Eugene. Spa and Hot Tub I feel it's my responsibility to warn potential patrons to avoid this business like the plague, unless you're willing to tolerate a passive aggressive sales staff and inept service people. During a recent service call to replace part of the hot tub plumbing, the serviceman failed to fix the issue and made the problem worse. The service guy spent three and a half hours, much of it spent listening to audio books while he worked, and or on the phone with his service manager. At one point when he realized he couldn't solve the problem. I found him laughing loudly talking to himself about not being able to solve the problem. Tools, parts, and instructions were scattered, and both van doors were open, showing a messy heap inside. At one point he asked me if I had any O ring lubricant. When I went to check on him an hour later, I noticed that the electrical tester was out, although there was nothing wrong with the electrical. When I asked him about this, he confessed that he had turned off the breaker and was unable to reset it. He left shortly thereafter, with the job unfinished and no power to the tub. I was able to restore the power easily by resetting the GFCI breaker. The next day when I went into the store to tell the manager that I was able to restore the power, he went ballistic on me, slammed his fist on the counter and started screaming at the top of his lungs about what a terrible customer I was, I lived too far away, how he should have declared my hot tub DOA months ago and on and on. The guy screaming at me from behind the counter was so angry and so obese that I honestly thought that this unprecedented meltdown would cause a heart attack or stroke. I was too gob smacked to even respond. As I was slinking out the door, he was still screaming that I wouldn't find any other place in the area that provided better service or was less expensive. I guess you do get what you pay for. However, the reality is that there are Affordable Spa Services just across the river in Springfield. Avoid this business! read more

I highly recommend these folks for hot tub repair. They were able to schedule me quickly. They were able to arrive early and they managed to fix the tub quickly. read more

We developed a leak under our hot tub. They came on time, fixed the leak quickly and the money we paid was much less than we expected. Would recommend this business without reservation. If necessary, we would use them again in a hares breath. read more

Friendly service! Knowledgeable staff who took his time to make sure we had all the right chemicals for our hot tub!

The owner gave us a lot of his time in order to discuss our problem, even though we did not buy our spa in Eugene and it was going to be a relatively cheap fix. His advice on glues and plastic pipes worked perfectly! What more could one hope for? It is also noteworthy that they stock a wide variety of parts and supplies that you will not find elsewhere. read more

Bought a new house three weeks ago and had one of their techs out to service the hot tub. He was super nice, honest, and took the time to educate me on how best to clean it before first use and other useful facts. Turns out he lives just up the road from us so is practically a neighbor! Bonus points our dog LOVED him so you know he's a good guy . Will for sure go there for our chemical needs and any future servicing of our hot tub. read more

I've worked with this company for more than 20 years, purchasing five hot tubs. The service is first rate. When parts are needed they come through. I highly recommend this company and its team. read more

Spa technician / repairman and part owner needs refresher course in repairing spas and customer service! Well today is thanksgiving Day 2014 and my grown children are coming over later to eat hot turkey. Some will want to relax after dinner in our hot tub. But that won't happen today, because my hot tub is still broken one week after having repairs done and getting billed for it. I told the technician how important it was to get an accurate diagnosis so that repairs are done correctly the first time. They were not :( I told the tech the low speed pump would not come on and sometimes the circuit breaker would trip. He tested the heater and although it was working wanted to replace it any way because of a tiny dot of rust and corrosion. He replaced the heater (?) and at my concern also replaced the pressure switch, my idea from reading about fixes online, not his. "Just in case" he said. After repairs were done I asked if this would fix the problem, he answered "Yes". But wait, during repairs the spa technician told me the (alleged) heater problem would not cause the low speed pump to fail. Huh ? I'm confused. I do know this, I have a bill for repairs and a broken spa/hot tub. BTW, this morning it's doing exactly the same thing it was before technician ever showed up. Bought this tub from this same company about 8 yrs ago. To add insult to injury, repairman left trash and my old used heater element laying on the deck next to the spa. Was the element even broken ? read more

These guys know their stuff and will help you find the right spa for your needs and teach you how to take care of it. There's a lot of experience in this place and they are happy to share it. Their prices are very reasonable including delivery and repairs. They take the time to answer all my questions and help me to keep my hot tub running year after year. I highly recommend Eugene Spa and Hot Tub! read more

Had a great experience here. Keith was not pushy. Didn't make us feel pressured. Was able to answer all of our questions and sold us a great hot tub for a great price. read more

This company installed our hot tub for the prior owner of the house. We have called them twice for repair work and are more than satisfied. In the last instance, the problem was that a poor (original) hose clamp had fallen off, causing the spa to drain. The repair did not take five minutes. Although I was quite prepared to pay for a house call, it wasn't necessary. This company totally understands the concept of good will! Just last week, I had searched the Internet to find a quality replacement cover. When I called Eugene Spa, they were able to supply an exact fit cover of high quality for less money than any equivalent I had found on the 'Net. This is an excellent local company with whom we will continue to recommend and of course to do business with. read more

We just had an excellent experience with Eugene Spa and Hot Tub. The sales man at the show room was very nice and answered all our questions. Turns out he went to school with some family members of ours. We chose our hot tub and it was recently delivered. The delivery guys were great and did an excellent job at placing the hot tub were we wanted it. The new hot tub looks great and are hopefully getting the electrical hooked up today. Excellent service!!! read more