I can't believe the new rate proposal for next year. The more you use, the less you pay. Is that upside down, twisted and backwards or what? The first to review this conglomerate says they pay their employees $110,000./year and do not hesitate to yank service from the poor with a house full of children in the dead of Winter. Disgusting and criminal. 100% disabled veterans do not get paid half that much. Can you imagine what they must pay the management? December 1 their having a public meeting, I'm sure that they'll get an ear full then. They should all be fired and their jobs given to American's with compassion and decency. It appears that some large consumers of electricity have already paid their bribes while the Again, mom and pop businesses get another slam by corporate fascism. I'm new to Eugene and cannot understand why the city doesn't make these profits. And the waste disposal should be owned by the city too. As it is, there are 3 waste disposal companies in Eugene resulting in a constant curbside eyesore. I am from a city that owns the water, electric, cable TV, internet, sewer and waste disposal. That city has recently built new fire stations and a huge community center. That has 3 olympic size swimming pools, multiple basketball courts, facilities for every sport imaginable, conference rooms, classes of all kinds for every age group, and it's all free to everyone in the city. It appears there are some overpaid underqualified people managing the city of Eugene. How can EWEB expect to make a profit paying those kinds of wages? And, they reduced their employees health insurance, as if they're broke. It appears that an investigation should be in order with a new huge consumer opening their doors. Suddenly the more that you use, the less you pay. A new proposal to squeeze more profits out of the citizens that are the poorest. read more

The water in Eugene tastes crisp and clean even without a filter on my tap. If I have an issue, EWEB is quick to respond, especially if there's a power outage. Obviously they are more expensive because they have enough employees to take care of business, and I'd give them 5 stars if they could give me both for less cost, but you do get what you pay for. Ask the people in neighboring towns with lower utilities and they will tell you the water is dirtier and their systems for repairs are far less efficient. Water is inarguably the most important resource. Compare Eugene water with the rest of the nation and you will quit complaining. read more

in june, 2021, during the heat wave when it was 114 degrees in my house and i had no place to go and nobody to help and (being 75 and ill) eweb was very kind and came out within days to kindly install the new heat pump. i signed all kinds of docusign documents. but the same docusign forms kept coming, and coming, and coming long after the heat pump was in and the documents were signed. after a very long period of calling, the manager of a department finally found the document in their files, and told me the emails would stop. guess what? after six months, has resumed! now i am asked to sign the loan paper again, and the have not acknowledged that it was done in november or contacted me in any way other than sending the same document again and again and again. every time i try to phone them i am put on a waiting call line for over 45 minutes each time. today,after one hour on hold, i was told that misty, the only rep who could help had gone home! i am elderly, sick, and have three doctor appointments this week. good luck getting a phone call back from my email and phone message which i left her. i have not had a single word of explanation from anyone, nor a phone contact. this is mid-september and the heat pump was installed in june. this experience which started so well is screwed up again because of their system of billing. common sense says a heat pump installed in june, which i signed when they sent it the first time, should be recorded by septem read more

I normally don't write reviews, BUT since moving to Eugene I can honestly say that over the 6 utility companies that I have dealt with over my life in multiple states. EWEB is hands down the worst utility I have EVER done business with. They are not only the worst utility, I can honestly say they are the worst company I have ever encountered in my life. This is even more staggering considering I am a global matirial manager, and deal with dozens of companies every day. The real estate agency I worked with when I moved to Eugene even warned me about EWEB. They stated I would experience a happier residency if I chose to live in the Thurston area or in the outskirts of Eugene away from EWEB. I thought how can a utility really be "THAT BAD." SO I went against their advise and chose Eugene. This was a horrible mistake. If you are relocating to the Eugene area for a company, or just a college kid or the parent of one. TAKE the advise of your real estate agency chose the areas outside of EWEB. The pricing structure will be substantially lower, and you will not have to deal with the utter nightmare that is EWEB. If you are a company looking to develop into a new geographic area. Look to the surrounding localities, as your overall operating expenses will be lower, and land is more readable available. read more

EWEB is nothing short of a monopoly. I have seen relentless increases in electricity costs over the past year and wish I could get power somewhere else. Constant lazy road work, confusing and inconsistent bills, and exorbitant charges from seemingly nowhere, have, needless to say, left something to be desired. And if that wasn't enough, when I call to dispute these mystery charges, their computers are down. The second call resulted in an inaccurate conclusion on how much I owed them. I called a third time one month later to dispute even more late charges for money I did not know I owed... again. Thank you for teaching me patience and a few other valuable lessons. Bravo. You beat me. read more

When I have gotten sick, and late with my bills, I called their Customer Service. Twice I even got a "notice"!!! I am an elder... They were very understanding and even helpful. I don't understand these negative reviews. They couldn't have been nicer to me. I don't attack them, but talk in a nice calm manner. No problem with us. read more

Can't believe how much my bill has gone up the last 2 months. Never has my bill been this high in the last 8 years I have been with Eweb. Not happy at all! Whoever is in charge is a crook. If I worked there I would be embarrassed. read more

This company is terrible! We've been without power for over a week because of the storm and they said we're not even on the waiting list to get it restored! Biggest monopoly in Eugene every person in the city cannot stand to EWEB. When you try to deal with them in person or over the phone they all have a condescending attitude that is terrible customer service. read more

Oh I don't even know where to begin! There needs to be something done other than just complaining. I have lived in Eugene for 20 years, having moved here from Seattle. It is just so terribly frustrating dealing with EWEB. We were in a situation where my husband was laid off and my job was not enough to pay the rent and bills. We had two little kids and we were 1 month behind in electric bill. They threatend to cut power off. They said they would work with us but only gave us a week to come up with 300.00. That in my opinion is not working with us. They didn't have a payment plan with smaller payments they just wanted the lump sum all at once. They have no mercy! We were going to stay with a family member and just let them cut it off. We had no choice! Then we heard about Catholic Family Services and based on our income at that time they agreed to pay the 300.00. As far as I know it is sponsored by St. Vincent De Paul.(that is why I always donate to St.Vinneys). So I hope this helps that is what helped us. But recently our power bill jumped from a normal winter rate of 275.00(even in our cold of winter in past 5 years with last year it being in the 10s) per month to 566.00 for the month of January. I know January was cold, but really, a jump of almost more than double what it normally is. I thought maybe the meter was read wrong. They said no it wasn't. Well last year we had a mis read meter and our bill was only 10.00 well they jumped on that and told us it was a mis read and added their mistake to our next month bill! Unbelievable. I feel helpless because there seems to be no one to complain to. Every one, I mean everyone I mention this to all complain about EWEB. They tell me their stories and I am so amazed by how much everyone hates EWEB but now one seems to know what to do. They are a very cruel Comany with absolutely zero compassion or empathy. It is really sad. It's so bad that even credit card companies will work with you for payments but your electric company wont take payments. Crazy.Crazy. I know so many people that agree with all of us complaining. read more

Eweb brags in their literature how they gave all the poor peoples relief to the catholics but to the poor people their only advice is to go chase . The claim is there is no religious test but they would say that if it wasn't true to cover , so the claim itself can't be trusted . I went to the catholics eweb sent me to and tho qualified in every way they said no with the joy and enthusiasm of a person who gets to keep the 200 $ eweb gave them in my name . Putting the lie to the no religious test . Requiring me to go to them is a religious test in itself . Just having to give my personal details on the form i was required to fil out , now this worlds only absolute monarchy knows every private thing about me and strill no help . The paper eweb gave me had two catholic #s and the cambell center sio I went there being age qualified but all they had was GO TO THE CATHOLICS . = go to hell . cambel center had never helped any ony ever get relief from the electric bill . Its a hoax to make ot appear there is a secular option when really . I'm dying of pain , I may not be here long . The electric service is the only thing I have to heat the screaming hot bath that is the only thing keeping me here at all . Once that goes my life is literally over . That is what is at stake . The eweb affection for the catholics is so pervasive and perverse they can't see or won't see . Many Many of us are scarred by history of abuse by them . This can from childhood leave a bad taste in the mouth for life . I can still fell the burning where the nun picked the 7yo me up off the floor BY MY EAR , and held there and kind of shook me dangling , she started angry at me . Take a moment with that and now imagine my frustration at being forced as an adult with a right to be free of religion unless you want electricity from eweb . Fair? right ? true ? Public ? read more

EWEB IS COMPLETE HIGHWAY ROBBERY FOR UTILITY SERVICES!!! They do not have a effective customer care program, and the general answer for the vast extremity of EWEB'S increasingly expensive, and never worked with customer charges, is that the LEIP list is closed, and no longer has funding!! It only is a once a year service anyhow,and due to the fact it is only 200$, that hardly even covers a full month of services for my two bedroom, under 900 SQ FT condo, with the breaker off most times in the summer, and alot of the warmer pleasantries I cannot afford to use during the winter! I am charged a service charge for water and electric, just for having service and both of those charges total almost 70$ _ this has nothing to do with using heat or electricity, its only because I am a customer of EWEB. I have lived here three years and in those three years the rates have increased three times!!! It doesnt matter if you have sick kids, or elder family members, or if you just cant pay the bill, even if you paid the majority off the week before....THEY WILL SHUT YOU OFF...And then you can pay more than the 250 $ deposit you initially did, you will pay up to 750$ to have service again, and of course the remainder of the past bill must be paid in full as well!!!! Were the administrators to this place former loan sharks in Vegas?? read more