Recently purchased a home, and the previous home owner, did not have switchplates or covers and many of the outlets were dated. I decided to do a full re-do of all outlets and switches. They were very fast and efficient. Requested a quote, got a very quick response. Chris went over all of the details thoroughly. I wanted to proceed with the work asap because I have a lot of things I am juggling at the moment. They were able to get everything done next day. From what I understand in speaking to a few other companies, their pricing was on the higher side, but for me, "time is money", so it was worth it. I really appreciated the ease of communication, and follow through. read more

As the Past President of the American Society of Interior Designers, ASID Northern CA, with over 25 years of experience as a professional interior designer, and a college professor who teaches interior design, I can honestly say this is THE most unprofessional business I have EVER dealt with. They failed to pull permits, dropped my brand new high end whirlpool and broke it, burned my walls and my floor, did not center fixtures properly, reversed hot and cold, and a number of other things that were highly unprofessional. I would NOT recommend this company to ANYONE. The absolute WORST experience!!!!!!! read more

I wanted to have a good experience with Reynolds. However, they never showed during the four -hour appointment window, and while the dispatcher promised to give us updates, she never did. Instead of just rescheduling the job (which would have been inconvenient but at least we would know) she offered a small money incentive if we would cancel, kind of like they offer an oversold flight on a plane, that there were many homes completely without water. There are no storm conditions so it is odd that so many calls came in. When we said we could not, that we had rearranged schedules to be home for hours, she said that they would "do their best" to update and keep us on the schedule. At the end of the scheduled four hour wait, called her and she said would "give an update" and "still on the schedule for today." No update. We understand if there are emergencies. The problem was that Reynolds was not being direct. Do not fault the dispatcher, she is just doing her job and is the messenger, but a clear communication problem somewhere. Two hours later they texted and were canceling the job and that it needed to be rescheduled. Our neighbors had a similar problem, no show after waiting for hours, problem with one of their vehicles, so they said. Used to be a great company. read more

I dealt with Reynolds Electric a couple times over the last week, and it was a great experience. My father in-law originally called them for me, so I had no choice in using them or an opinion. But to be honest, I wouldn't have known who to call myself. They showed up within an hour of my father in-law calling to do the estimate. We lost power to a solid 50% of the house, and desperately needed it fixed. Doug was the electrician who came out, and quickly figured out the problem. He talked to us and explained it all. Although electricity isn't my specialty, so I'm not sure exactly what he did. Which is fine by me too. Lol. He fixed the problem, and that's what I care about. They had to do some digging, which is a different company and billed separately. But they have contracted companies they use for digging, plumbing, and a couple other things, as I understood it. So they take care of that for you and coordinating schedules, and such. This makes it easy for the homeowner to skip dealing with that. Electrical issues are stressful enough, and them handling the additional contractors is just an extra weight lifted. My *only* complaint is it took time to schedule the digging company. But honestly, it wasn't bad. Waiting any length of time just sucks when you have no stove or hot water. So a few days feels more like a few years. Plus patience is not one of my strongest personality traits anyway. Diggers showed up and they were also great. Super nice, personable guys who didn't mind questions, conversation, watching, nothing bothered them. Once the digging was done, and the actual electric work started, it only took a few hours. Doug stuck around so I could test everything once it was done too. He really made a stressful time just a little bit easier, and there is always something to be said for that. I have to say that I really appreciate the organization and patience. My in-law's were paying for everything, but my husband and I own our home, and I was the only one home. So they ended up calling and texting three different people about everything and handled it well. They seem ridiculously expensive when getting the estimate, I won't lie. There was some definite sticker shock there. But after seeing the work actually done first hand, and experiencing the customer service provided, it was absolutely worth the price. It's rare I'm proved wrong like that, but it definitely happened in this case. After this experience, Reynolds is the only electrical company I will call as long as I live in Eugene/Springfield area. They made a legit impression, and I'm really happy with their work. Review 27 of 2025. read more

I had Reynolds come out to give me a quote on replacing a light fixture with a ceiling fan that I had purchased. Their quote was $888. Needless to say I declined their offer. See pictures below of their estimate. read more

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I recently had a leaking water line on my side of an EWEB meterbox and got a quote for repairing it from Reynolds Electric and Plumbing in the amount of $2555.76. Twenty Five Hundred bucks for repalcing 4 inches of leaking line and installing a shutoff! I instead went to Peterson Plumbing who did the job for $425.00 and their work was impecable. Kevin Cohen Plumbing was expensive before Reynolds bought them out. Now their fees are beyond absurd! read more

The electricians from Reynolds are nice but my experience with three of them is that they are all very young and inexperienced. This means they lack basic diagnostic skills so if a problem is not an obvious one, it will take them a great deal of time to figure it out if they can at all. The last one I had was unable to fix some basic light switches and left one in a very unsafe condition assuring me it was fine. Not sure if or how he was trained at all in electrical work. It seems Reynolds has grown too fast and can't find qualified staff and/or is unable to properly supervise them. My advice if you need a qualified electrician is to look elsewhere. Oh, and Reynold's prices are right at the top end of the scale so you might expect great technicians based on that, but, sadly, no. read more

Fast, efficient and quality service from Eric. Scheduling with Olivia and Follow up with Zoe was seamless. Great service!

Way OVERPRICED. Charged $600 for a simple electrical outlet install. Check around - average cost is less than half that. Also tried to upsell a bunch of stuff we didn't need or ask for. Serviceman was polite and efficient, but the company price-gouges and can't be trusted. read more

Had Reynolds come out to bid fixing our water heater. The rep immediately argued with me about our warranty. Our warranty expires in May of 2026. He stated we only had 2 more weeks. I verified with Bradford White and he still told me I was wrong. Told us they did not have the part and we would have to pay $1,500.00 for the part, they would install it, and send the defective part to Bradford White and once they received the money we would get our refund. Also tried to get us to buy a new water heater as our warranty would expire the end of Feb. (Incorrect) Sounded sketchy to me. Contacted another plumber who had the part in stock. They came out and installed the part in one hour. $210.00. I asked what the part would be if our warranty was expired. $250.00. Watch out for sales pitch from them! Asked the new plumber how long our water heater would last. He said it is in excellent condition and should last another 12 to 16 years. read more

A job that should have taken an hour took 2 and a half. I don't need someone to go around checking each outlet and the electrical panel. They tried to take a $300 job and add over $7000. Can you say upsell? There has to be better somewhere. read more

Great couple of guys... friendly, efficient, and professional. Pointed them at the remains of my DYI project and stepped away. They made quick work of my failure and were well worth the price. THANKS FOR THE SAVE! read more

Eric came out to perform the HVAC Inspection for me. He couldn't have been nicer and more professional. I directed him to the system and he left me alone while he inspected a system I already knew was terribly out of date. When we reviewed everything, we talked realistically about what I was prepared to fix and what I couldn't. He gave me less expensive options right away, which is very important to me at this stage of my financial life. We discussed safety and future plans. The main thing is, I didn't feel hopeless after the inspection. And, he petted my cat! read more

I wanted to know how much a 15 minute job would cost. They would not tell me even a best case, worst case scenario I understand they might find more issues etc etc. They were faster than the other guys and could get to it the next morning. But I took the time off work to pick up a new circuit breaker and went to rental and popped it in. Easy peasy. $20 And half an hour of my time. read more

Update on previous review: Reynolds's electric contacted us to discuss the review I had previously left. They had initially charged us a service fee when we turned down their $400 for a kitchen faucet replacement. After a discussion over the phone they graciously offered us a refund for the service fee. They may be more expensive than other plumbers, but it was clear to us that they care about how their customers feel about them. read more

Reynolds gave me a bid to install a level 2 ev charger. I was expecting $800-$1500. Their bid was $5k (lowered to 3k because they didn't like a lukewarm google review). Why $5k? Because running the copper cable an 20 ft to the subpanel costs $3500 based on their price modelling software. Sure you use an extra $100-$200 of cable running 6/3 another 30 ft. But $3600? At least the $89 appraisal gave me a shopping list of materials. $330 of parts and a couple of hours of work is all it took me. Their electricians are knowledgeable and know their craft. But $4700 for an what would have been 1 hour of work for them given they can go way faster than me? Edit for response. Home owners are allowed to do your own electrical work in Oregon, and it only requires a minor permit. I plan to have inspected to be extra sure about it. I'll be careful, safe, and follow the necessary codes. read more

I called to have an exterior drain line cleaned as it was backing up and flooding my basement. they charged $500 to jet out the drain line. the technician left at noon without giving us any details. when we called two days later to find out what happened, Reynolds said that the job could be continued for another $4,000. drain was never cleaned fully, job was not completed, I'm out $500 and still have a flooded basement. very disappointed with the job. I would not trust this company to do anything on my property. read more

Kudos to Kim! I had a riddle, wrapped in a mystery inside an enigma.... to borrow a phrase. I turned on a light, heard the pop of a breaker tripping and part of the house went dark. Reset the breaker and nothing... I have several years maintenance and construction experience, but this bugger had me stumped. Checked my GFI outlets and nothing. Looked under the house, no squirrel barbecue on a chewed wire or anything going on, just nothing. I had used Reynold's last year for a different issue and was satisfied, so I called them back and was able to have an electrician come out that day. Kimberly (Kim), a Residential Journeyman Electrician called from a job site and asked if I could text her a pic of the panel box, which I did. Kinda smart actually because she was able to make sure she had the right parts on hand for that particular model. Still, i have some experience myself and that is a dangerous thing. I was a construction supervisor assistant among many other things on my resume, and when Kim arrived it took me all of 3 minutes to discover that she knows more than me (happy dance!), which was a relief! I also found her to be professional and very courteous. Her work methods appeared to be methodical and deliberate, yea, she's done this before, so I left her alone so she could think and stayed within earshot for any questions she may have. Anybody who owns a Manufactured will understand this, ......what were they thinking...? ....anyway, before I digress.. Some things just can not be fixed, so we made plans for her to come back the next day and just replace the circuit. So after some drilling and a lot of crawling under the house, I had a new circuit wired up with quality (proper) materials for the job and all is functioning again! Thank You Reynold's for sending me a contractor who actually knows more than me, and Thank You Kim for a job well done! read more

Reynolds Electric, Plumbing, Heating and Air - Company vans always instill confidence - Electricians Near Me - Eugene, Oregon

I would never recommend this company to anyone. They're one of the big boys and just come out and bid massive amounts of money for jobs that they don't want to do. I'm extremely disappointed with them and will never call them again. I don't think Kevin Cohen plumbing would be happy with the job Reynolds electric and plumbing are doing. They bid me nearly $7000 to reset an existing shower surround. Just to reset it. I got a bid to do the entire bathroom floor, paint bathroom, and master bedroom, and carpet the whole entire master bedroom for $7000. This included resetting the shower surround. Definitely think twice before calling this company. read more

First class all the way. I just moved to Eugene and plan to use them for all my home needs. Thank you.

Our shower stopped putting out hot water. Reynolds was able to send someone out within 24 hours. Montana was on time, friendly and professional. He quickly diagnosed the problem and fixed it. Turns out it was something preventable, so when Montana explained the repair work, he also showed me how to keep this problem from recurring. Excellent service. I highly recommend them. read more

Colton did a great job laying 70 feet of piping to our house. He was very helpful with setting up to hotwater tank addition. Good job, Colton! read more

Very personable, professional, and reliable. The electrician was able to start work immediately with a very clear plan and estimate. Even the woman who answered the phone to schedule was awesome! read more

Had Reynolds Electric come check out a home my fiance and I are selling. We needed a couple light fixtures swapped out, we had a switch that wasn't working and we needed some help because we had an inspection performed that talked about how the refrigerator is wired. Reynolds sent out a younger kid -- very nice and polite -- who was happy to help. I showed him a portion of the inspection report and he had questions. He asked me for the contact information for whom performed the inspection so he could speak to him and ensure he fully understood what was on the report so he could quote me peoperly. The total ended up being around $435.00 for the work, which is reasonable. The tech that was sent knew some of the movers I had hired (who also did good work), so I believe I hired the right companies. He made the fixture swap, fixed the switch, and sorted out what needed to be done with the fridge so it was properly up to code. Whole peocess took an hour and some of that was waiting to get ahold of the inspector to ensure I got everything done that I needed. I would absolutely hire Reynolds Electric in the future when I next need an electrician. Quick, efficient, quality, reasonable work. read more

Talon was quick and accurate diagnosing the issue and fixing it. Should have called them sooner.

Dishonest advertising. Gave full, exhaustive response to their 'get a quote' form here, including photos. Waited 48 hours. No response, even though their Yelp posting says an average response time of 20 minutes. Called. Was told that not only would I not get a free quote from my description and photos, the only way I would get a quote at all was by having them come out, and if I didn't like the quote they'd charge me $89 for the trouble. Refused to give me ANY ballpark range for the very clear request of changing iut a tub faucet. The woman then transferred me to her manager, who began a very condescending manplaining monologue. Incredibly rude. They may be good technicians, but I don't trust them enough to give them a try after that initial experience. read more

Considered all my requests. Let me decide and prioritize on what work would be done after fully outlining options. Would absolutely use them again! read more

Really good customer service. Very knowledgeable and reliable. Worth every penny! Responsive and efficient when I needed electrical help. Highly recommend read more

Tyler came out to check a switch to 3 outlets and possible ground issue. he tested the first plug and said the 3rd probably had a faulty ground. he gave me a switch and an outlet and said, "ex fix, go ahead". I replaced the switch, which had no ground connected. now that's good. the outlet was the wrong one, as he never pulled it to check. when i called for advice i was told i would have to pay another service charge. I am semi happy and would love to have what we paid for. to actually check the items. i probably would have given 5 stars. Update: Wade called me back and wanted to talk. I don't agree with his points but i respect that he wants to mitigate any possible misunderstandings. after asking me to change my review to be an honest reflection he also apologized for obvious oversites on their part. i hope to work with them in the future... its not that you make mistakes (everyone does) its about what you do after. they worked to make it right eventually! read more

Came out same day to do an estimate to replace hot water heater. They were here 5 minutes and gave me an estimate of $4,200 to replace hot water heater with a hot water heater. This was not for a tankless heater. I spent $89 service call for a five minute estimate. No diagnostic on current heater just an estimate that based on preliminary research seemed very high. I just spoke to the manager at Reynolds regarding my 3 star review and I now know what Reynolds has such a good reputation. We had a great conversation about the service I received and how it did not meet Reynolds expectations as well. My $89 is being refunded and they are coming back out to fix a hot water leak under my house. My issue was not the hot water heater it was a hot water line leak in my crawl space and I am grateful to have such a well respected company coming out to help solve my issue. I upgraded my review from 3 to 5 stars because Reynolds cares about their customers and that was very evident today when I spoke to the manager. read more

Outrageously expensive! We were getting a 220 volt outlet and wiring done for a hot tub. They quoted us $6000! We were shocked! Luckily we got several other quotes that were no more than $2100. They were also the only company that charged for estimates or quotes too! I recommend calling several other companies before considering working with them. read more

Like another reviewer noted, Reynolds does charge an $89 estimate fee. This is something that I'm all my years of hundreds and hundreds of contractors I've never seen. But, we think, company has a good reputation so maybe they'll be a good company to work with. No complaints about scheduling, two guys show up. They write up the vaguest estimate we've ever gotten-- no itemization, no model information, nothing, to replace a gas water heater for almost $9,000. This is a unit that would probably cost in the $1500 range give or take. So we got charged 89 for an estimate on work they CLEARLY weren't interested in doing in the first place. We would have loved to have known that before we asked them into the house. My husband paid the estimate fee, but honestly given their way out of line estimate it feels like a huge scam. Another reputable local company gave an estimate for half that of Reynolds, same materials-- and the estimate was free. Reynolds lost a customer for good on this one. read more

Communication on this job was excellent throughout the process. the dispatcher/office staff were friendly, helpful and extremely efficient. The plumber was prompt, polite and professional while he completed the job with obvious attention to detail. The quality of service was notable from everyone involved. I will definitely call Reynolds again when the need arises! read more

This company charges $89 to give you an estimate, which they will gladly apply toward any work you have done. We were foolish enough to agree to this, thinking it was standard procedure, and every other plumber would do the same. Little did we know, this is not standard procedure. A Reynolds plumber came and gave us an estimate, which turned out to be much higher than we expected. So we called another plumber and they were willing to quote us a price over the phone, which was about half the Reynolds estimate. So we ended up paying Reynolds $89 for nothing. I consider this deceptive business practices -- they charge you for the estimate, knowing that you will be motivated to work with them because you've already made an investment. Don't go along with this. At least get other estimates before you call Reynold's. It was foolish of us to call them first. read more

I just called for an estimate on installing an electric car charger in my garage. I was informed that to receive AN ESTIMATE, Reynolds Electric would charge me $89! I have never paid for an estimate from any contractor for any job...ever! Providing estimates to potential clients at no cost is PART OF DOING BUSINESS! Reynolds feels a potential customer should PAY THEM for the chance to be hired. AVOID!! read more

Great service from these folks. Wade and Rich arrived as scheduled, surveyed the situation, gave a quote and got right to work. When some issues encountered required an adjustment in the quote, they took time to explain the issue and provide an updated quote before proceeding with the work. This is the second time we've gotten great service from this vendor. read more

Technician turned off the water main, then turned on an outdoor faucet to verify that it was off. And he left that faucet on. Hours later I discovered that the back yard was flooded. Technician unlocked the back door, and left it unlocked. Technician was rude and had an offensive attitude. But most of all: I was charged $600 to replace a faucet. Reynolds plumbing stole money from me by charging me a completely unreasonable fee. UPDATE: within an hour of posting my review, I received a call from the Director of Service. He was very upset about the service that I received, and apologized profusely. He stated that the employee is a new employee and he will be addressing these issues with that employee. And I was provided with a full refund. This is a company that clearly has high standards when it comes to customer service. I am changing my 1 star to 5 stars. read more

We had Reynolds Electric and Plumbing out to our business last month and they did a number of things for us. They inspected a toilet that wasn't functioning properly, they installed a garbage disposal for us, and they looked at a main drain issue under our building. The guys were fantastic and did a great job. The only reason I am giving them 4 instead of 5 stars, is that they were a little pricey. I would definitely use them again. read more

I had an electrician and plumbers from Reynolds all in one day. Every single person went above and beyond to help me with the issues in my house. They not only listened to my concerns, they provided a number of proposals to help. I was given choices, issues were fixed, and the entire time all the gentlemen were extremely respectful and a true joy to work with. Not only were the technicians amazing, but every person in the office I spoke to was super nice. I strongly suggest you try Reynolds for electrical and plumbing work. They are truly amazing! read more

Absolute best Customer service. We had a such a great experience working with Reynolds Electric to have recessed lighting installed into our Dining Room. The scheduling team is professional, courteous, and knowledgeable--which gave a lot of confidence and peace of mind from the beginning to the end of the project. Costs were clearly communicated and there were no surprises. Our installer was professional, skilled, and friendly. They are the best in the area. read more