I have had a terrible experience with... I have had a terrible experience with Eureka Ergonomic. I purchased a $700 desk chair. When deciding to buy this chair, I reviewed their recommended height on their website, which they recommended up to 6'. Since I'm only 5'8", I figured it would fit me fine. This was important, especially since the chair had a fixed headrest. Upon receipt of this chair, it became quickly clear that this chair's headrest sat much lower than it should. This chair was terribly uncomfortable to sit in as the headrest stuck into my back. I left this review on their website, but noticed it did not show up. When you see these 5 star reviews, it's important that you know they suppress critical reviews. I contacted them and questioned the height recommendation. They told me the chair was only recommended up to 5'6". I explained to them their website says 6'. They then say, "that's what they meant". It sits how it sits and If I wanted to return it, they were going to charge me $255 to ship it back (unless I had the original package). Which I did not. The chair weighs close to 90lbs and came in a big box. I did not have a place to store the box, so I discarded it. I made this clear to them and asked them to send a package I could ship the chair back in. They ignored my request which I made via telephone and email. Even though they were going to charge me $255, decided to return it. I packaged it and they had Fedex pick it up. Upon return, they emailed me and told me the chair was damaged in shipping they they've decided to take an additional $198.90 of my money for a total of $423.99 to return the $700 chair. You can't trust they're recommendations on their website. If they get called out, they suppress critical reviews. If you try to return something, THEY WILL TRY TO TAKE ADVANTAGE OF YOU! I am now working with my financial institution to get a refund. read more

I'm really happyyy with my Eureka office desk. It arrived on time, was well-packaged, and looks great in my office. The customer service was also fantastic - they were quick to answer any questions I had. Overall, it's been a really smooth experience. read more

Excellent experience with Eureka Ergonomic! The products are high-quality, stylish, and easy to assemble. Customer service was friendly and quick to respond. My desk feels super sturdy and smooth -- perfect for long workdays. Highly recommend! read more

This shady company is giving me the runaround, trying to make me pay a "minimum 25% restocking fee" to return MISREPRESENTED items. After I started complaining about the BRIGHT ORANGE chairs I received, they attempted to gaslight me by saying the issue was "color perception due to the lighting of my screen", but then removed the word brown from multiple places on this listing. Which proves their culpability in my situation. By removing the word, they have acknowledged that it was an inaccurate representation of the product. Best case, they did it in an attempt to save someone else from being disappointed. But in my experience with them, I have to assume their intentions were more nefarious. Either to make my complaints appear untenable, or to have deniability when it happens again. I absolutely believe they intend to mislead more people into buying the chairs so they can then charge hundreds of dollars in return and restocking fees. I understand the return policy, but this is not an instance of me just changing my mind, I received items that did not at all match the description, and should receive a FULL REFUND for the essentially DEFECTIVE items I received. And to top it all off.. after continuously refusing to waive restocking fees, THEY ASKED ME TO CHANGE MY NEGATIVE REVIEWS. I will not stop sharing my negative experience unless they decide to do the right thing. As it stands, I am either out $1600 and stuck with 2 awful chairs, or return the chairs and be out ($400, if not more) and have NOTHING TO SHOW FOR IT except weeks' worth of frustration. I also agree with the accusations I've seen posted about the company that call into question the practice of posting/paying fake positive reviews. Awful quality products and even worse customer service. read more

Man, I wish I could give ZERO stars. This company is the WORST. My fiance ordered a desk on December 11th. Expected delivery via FedEx showed it should be at our door on the 17th. The 17th rolls around and I decide to check the tracking info to see where the desk is / notify the person home to expect the delivery. WELP - no delivery happened. The shipper - Eureka Ergonomics - canceled the order and didn't bother to tell us. When I reached out to support, I was advised that it was canceled by the shipping department and they had NO idea when my order would ship. I told the representative to forget it and cancel the order / refund our card 100% of the order. I was advised that the order had been canceled and I could expect to see the refund in 1-3 business days. It is now 12/29 and we still do not have a refund, nor do we have our order. I emailed customer support before Christmas to ask about the status of the refund. I was then advised that my order was shipped - AFTER I already canceled. There is no new tracking information on my order either, which tells me that the shipment is a lie. Since that last email reply from Eureka, I have emailed every other day to get the status of the refund, but have not received a reply back. They currently have an end of year sale going on, yet if you call them you will get an answering machine telling you they're STILL closed for the holidays. They are also not opening the live chat on the website. How can you have a sale going on, accept orders, and STILL be out for the holiday? Something is fishy. If I do not receive a full refund within the next day, I will be escalating this to a formal complaint with the BBB. read more

Oh man, do i have a story to tell all of you. It started on the 24th of July, when i placed an order for a computer desk and a stand for my tower. The order wasn't processed until Thursday, which is totally cool, but! it turns out your warehouse is closed on the weekends? which begin on Friday? Kinda angry i wasn't informed of this, but okay. Come Monday, i get an order saying it's going to be delivered by the 1st, which comes and goes. When i check my tracking info(which are hotlinks in your emails about them that lead to dead pages making me google search the numbers separately) It says the package was indeed in MO on the 1st, but it for some reason was shipped back to Sacramento where it currently sits on the 4th today. Also, when i placed the order for the desk and the desk clamp for my tower together, on the same ticket, they shipped them differently with a different arrival dates to begin with(1st and 6th) Your representative also told me i would be getting a 30 dollar refund due to the errors and issues they've made, that was promised on the 1st(still haven't seen any of it, and i doubt i actually will) If they weren't holding my order hostage i wouldn't be here writing this review. The lack of professionalism they have is insane, i believe at this point a 5th grade class could have a better business. read more

I ordered a gaming desk. I have noticed that the desk has an assembling issue. I contacted customer service. I received a very generous refund. The way they handled my problem was very professional. 5 Stars for Customer Service. The desk is nice. I like it. Defiantly worth the price. Thank you guys, Ruzanna read more

I procrastinated ordering my sons desk for Christmas and when I went on the site the cutoff date had passed for Christmas delivery I called and spoke to Erika, she said she would see what she could do to help me out. The desk showed up Today. Good to see customer service still matters at some companies. read more