This is my second time to visit this location. Decide to give them another chance and still same…read moreissue no improvement. I came to get car inspected and was told the computer was down, I'm visiting today for an oil change and being told same problem. When I asked the young lady why is this always a problem the young man came from behind a vehicle and said "what did she say" his demeanor and tone appeared aggressive. While I sat in the car the young man came over and we begin to talk and I explained to him he may want to tone it down. He appear to receive my advise and ask me to please come back. Sometimes we must take a few minutes to encourage our younger generation times are different and life is lifing for a lot of them and they remain silent which is why we have so many mental health issues. I'm glad he listened and my initial negative became positive feedback

Happy Juneteenth everyone! It's 06/19/2026 & I Desperately needed an oil change ASAP & googled for…read morefull synthetic coupons nearby in my area. This company offered a 50 percent off any oil change & texted me the coupon. I get there and one of the Managers inform me that the 50 percent only apply a to synthetic blend.Then like most shops, they informed me of other things that they claimed I needed like engine filter, full coolant flush & refill plus the fact that our vehicle ( 2022 Mitsubishi Outlander SE) with over 100,000 miles required their $104.00 full synthetic oil change.... They were trying to up-sell different packages but I ended up just getting the oil change & fuel system cleaner. I could tell that the service rep was pissed that I didn't get more things done despite me mentioning that I was searching for comparison oil change deals.He seemed offended & got a bit loud after my eldest daughter spoke to him on speaker phone from my cell & asked why he was trying to up-sell me??? The initial ( manager/tech) named Donovan remained professional but he was definitely giving off a tense/negative vibe & it's stressful because they have you pull in & pop the hood & basically I felt pressured to get the expensive oil change despite only stopping by to get a quote of how much it would be with the coupon? Oh they offer you a complimentary bottle water, it's a gimmick for sure! I feel like this company coupon offers are BAIT & Switch & misleading! The employees remind me of car salesman...say anything to seal the deal & try to get customers to spend extra money! The guy showed me the dipstick but the oil looked kinda dark, I mentioned it and he claim it was residual from the old oil or whatever...dude definitely had major attitude & a hostile vibe. They had the nerve to have a sign that says honk your horn when you leave if you had good service ( rolling my eyes) because nobody honked their horn including other customers who left before me. I just left there feeling uneasy as if I got scammed & a feeling of distrust! Honestly not sure if they really added new oil or not????! I really regret stopping here first, should have went by one of the other businesses that Google suggested.

Excellent customer service excellent pricing and excellent time. Do not waste your time money…read moreanywhere else! Not only did they give me a beautiful calendar, but they also support police and fire fighters! Way to go guys thank you for being awesome and doing such an excellent job!

Can't believe I'm making a review for an oil change but honestly they were so courteous and it was…read morehonestly such an amazing 6-star customer service experience while being super quick. They communicated to me on everything they were doing and to each other while taking care of my car. The place is kind of hidden away but it's worth it once you actually go through the interactions with them once you find it.

If you look on Google, this place is highly rated. It definitely deserves it's high rating. I took…read moremy wife's Camry to two different places to fix a rattle in the front left, and they both made unnecessary repairs. As soon as I took it to RMI, he told us with confidence exactly what the problem was and how much it would cost to fix it. He did the work in just a couple of hours, and it is fixed 100%!!! Knowledgeable, honest, and friendly! Trust that you're in good hands here.

From the owner: RMI is here to serve the Greater NW Harris county area. As your Auto Repair facility we provide…read moreservices from but not limited to general maintenance, engine and transmission replacement and so much more. We operate at the highest level of integrity and experience that is back up with 20 years in the business. RMI is "Your One stop shop"

First try after receiving a mail out coupon. Great service better than expected. Very fast…read moreturnaround once it was in the oil change Bay and only a short wait to get into the bay. They topped off the other fluids in addition to changing the oil check the tires and the battery. Very friendly and clean facility.

Ian the assistant manager was very nice and helpful and he was training all of his employees very…read morewell and they were quick and attentive to detail

Great service & fast service took less than 15 minutes all the service definitely will be coming…read moreback to this location the quality of the service was good

Francisco was very attentive and provided a perfect service, definitely going back for my next oil…read morechange!

Super impressed with the service and speed. Probably a bit pricier than others but worth it. I halo…read moretu of work was good (so far! ) and the experience felt honest.

I started going here after some terrible experiences with my mechanic of several years, and E1 has…read moreconsistently been great to work with. I decided to give them a shot after such an incredible experience getting my windows tinted at their other shop. I am car illiterate and they're super patient with me. They've caught and thoroughly explained improper past fixes and what kinds of issues I have. They are proactive in communication, are friendly, and the ability to get an uber ride to and from the shop on their dime is incredible. They've also given me a loaner to use when they've had my car for extended periods. My last shop (European Service Center ) felt like I was picking up a part time job just to get any communication and my car would sometimes be there days on end without getting worked on. I feel like E1 is super respectful of my time, cares about my business, is very professional, and keeps me informed without me asking- it's so refreshing and appreciated. They are not the cheapest but also not wildly expensive either; their pricing is on par with my last shop and things are actually done right. I recognize that things don't always go perfectly and care a lot about how a company reacts to makes things right. I had a slight issue with my struts repair after about 9 months after the fix and they stood behind their work no problem and fixed it promptly (they have a 3 year warranty on work done). Just a great business.

For a couple of years this used to be my go-to place for quick and efficient oil changes. That has…read morechanged recently and I guess because of new owner or management but the banners need to be taken down because it is very deceiving. That $19.99 oil change will turn into $37 before you can turn your head and say "what happened?". Now they add-on charges when it says oil change and filter but they charge for the filter separately, environmental bullcrap fee and whatever they want to throw in there. They've lost our business which I'm out to a probably about $500 a year and oil changes. Bye Felicia

I really like their service here. I have been going to 249 Express Lube since 2019 for anything…read morerelating to my Fiat 500. They have always been transparent about prices and the maintenance your car needs. Everyone I've talked to is professional and respectful, whether it's one of the mechanics or the receptionist.

Very accommodating and quick service. Value was great also. Would definitely come back.read more

My reply to comment from Uptown Automotive. The repair shop…read moredid not say the vehicle was running rough until after they worked on it... I wouldn't trust these guys as far as I could throw them, their recomendations must come from employees and friends. Run away don't walk.