Called to get info on rebuilding a transmission,very rude and unprofessional!!! Would not recommend…read morefor anyone to call!!

Very upfront and honest! Will use again when needed. Service completed properly and promptly…read more Prices as expected.

Thayer and his team are the best in town when it comes to diagnosing your vehicle problems,…read morereplacing an engine- which was a complicated job that they performed on our Honda SUV, and performing oil changes and regular car maintenance. They are professional, honest, trustworthy, and committed to what they do. Cole kept my husband and me informed of every detail of the engine replacement despite its complexity, and they delivered the service on the promised date. That is excellence right there!!! We have not had any rattling noise or other issues since then. We are so blessed to have known Thayer's shop, where we are assured that our vehicles are in good hands. We highly recommend Auto Alternative Service in Nicholasville for your vehicle needs. You will be treated with kindness and respect.

I was referred here by a friend and have never had reason to regret that advice. Thayer runs a…read moregreat shop and Nathan has been there for ages and does a great job. Very knowledgeable and value for money. They have handled oil changes, brake jobs, suspension and tire realignment, and scheduled maintenance like timing chains, keeping me aware of what will need to be taken care of to keep my ride running reliably.

BEST SERVICE IN CENTRAL KY! I recently visited for my mother's NISSAN ARMADA that had multiple…read moreissues (power steering pump, tire rod replacement, serpentine belt, etc...). The staff was able to troubleshoot and quote the problems rapidly after dropping off the vehicle. The actual time for the repairs to be completed was a few business days, the cost was spot on from the quote given prior to repairing and they did not try to upsell on any unwanted services or replacement parts. We HIGHLY recommend this shop to anyone experiencing issues with their own vehicle as they did a superb job. Will be bringing my own vehicle for maintenance next!

This is the very best place to take your Toyota when you need some work done on it…read more They know how to fix almost anything. And their prices are very reasonable.

I've never been one to take my car to the dealership for repairs, so when I moved to town, I was…read moreanxious to seek out a good mechanic. And I found a GREAT one! They provided a loaner car, and the turnaround time for my vehicle was less than 24 hours. The staff was friendly and professional. The price was right too! I'll be a lifelong customer for sure. There's a reason Lowell's has been voted best mechanic 19 times!

You get what you pay for and here it is quality workmanship. If you want your ride fixed right,…read morethen this is the place. They will help you with your insurance company. They may not be the cheapest but their work will be flawless.

Recently got rear ended. I tried several other shops and all of them had over a month wait time…read more I had never heard of the Lab Auto Body. I gave them a call and got an appointment within 14 days. Not only did they do a GREAT JOB, they also did a couple of things that they didn't have to do. For Example: Told me about a headlight that was making noise when on "high beam", (Dealer Problem) My wheels were not "Torqued" to specifications, as a matter of fact, they were 90 pounds off. Anyway, I was extremely pleased how the car looked when I picked it up. These guys are customer orientated, and the job they do, you will never use another body shop for repairs, ever again. THANKS AGAIN LAB AUTO BODY! JIM C.

Great service. We test drove a few cars, salesman was more than helpful. Financing was a breeze.read more

Very bad experience from start to finish…read more My advisor, Allen was difficult to reach. Communication not great- had to repeat things several times to several different people. I asked them to replace a tire and not plug it- they plugged it anyway and told me it was ready. I had to call, verify it was plugged and not changed, then get in touch again with Allen (a difficult process). Now I have the car at home and after replacing the battery it is showing low again. This is either from not actually replacing it or not resetting it. I strongly recommend you make the drive to Cincy to get your MB serviced based on my experience. I will never return.

I got ripped off having to pay $570. Went to another place to just to check and see if my cylinder…read morehead was cracked and if it wasn't just some milling. Just pressure test and light cleaning on 2 heads. I was charged 175 for taking parts off they said it took an hour and a half when nothing even had any hardware... But then I found Thomas Machine Corp and thought I'd try them out. Explained my situation and discussed on a full pressure blast, valve job, and replacing valve seats. And Eric did a phenomenal job and got me right! Absolutely pleased with the service and also very kind guys here and very helpful. Cost aware too, they know what they're doing and they're here to help and get people right by providing top notch service! Got my car back up and running asap and it runs like a dream now.

I was extremely dissatisfied with my 3 week project which turned into a 3 month project over…read moreCentral Import Authority. Here are the main issues I had: -There is now a large dent on my rear bumper that was not there before. Now I have to pay to replace the entire panel. Erik, the owner, does not want to assume responsibility because "his employees said they didn't do it". Yeah, seems believable. I know for a fact the truck was moved on an almost daily basis and parked on the street because Erik has so many cars backlogged, he doesn't have room on his lot for many customer cars. I wonder how a dent could happen which this brilliant system in place? -This entire process took nearly double the time estimated with Erik putting many walk-in appointments ahead of my vehicle. At least two weeks went by after all of the parts had arrived before work began. There are cars on his lot that have been there over six months with no work being completed. He said that he prioritizes vehicles based on how badly the customer needs the vehicle back instead of the usual "first in, first out" approach. Sure makes me feel special! -Several parts and labor time was added on the final invoice that I did not approve. I paid it, regrettably, because I wanted my vehicle back after having spent over triple the time waiting on it as originally promised. -The power mirrors do not fold in. I paid for the mirrors to be installed properly and they were not. -The headlights do not turn on and off automatically. I paid for proper installation of the headlights. -The grille does not line up with the hood. The panel gap is off by at least 3/4 of an inch. It looks terrible. I paid for the grille to be installed properly. -The stitching on the dash is damaged. It was not damaged before. -The front sensors were not installed in the front bumper. I expected this to be part of the install for the front bumper. Now the parking system does not function. I took the truck back to Central Import for an estimated five days so that these issues could be resolved. After TWO WEEKS had passed with several texts and calls ignored, Erik called me to inform me he was done working on my truck and to come pick it up. He was extremely rude and said he did not want to work on it anymore and hung up twice. He called me a liar and used several profanities. To my dismay. I discovered absolutely no work had been done in the two weeks at their shop. What a spectacular waste of time. I would not take a Hyundai Daewoo into this shop with 500,000 miles. It's disorganized, overpriced, and absolute chaos. Not to mention, unprofessional. I don't think anything has ever been finished on time in the history of this entire operation.

Great service and scheduling. Very informative and suggested things that needed to be done. Want…read morepics of various parts etc. great communicators and clean environment. Appears to treat their staff with respect and appreciation.

I have gotten oil changes etc here and they are great!…read more I brought my car in as the TPMS was indicating my tire pressure on one tire was extremely low. Upon inspection there was a nail in the tire. I brought itmin and they took out the nailed there was no leak. They didn't charge me for the service-I was amazed! Very honest peeps.