Love Colleen!!!! I get a Brazilian and she's so nice and attentive and makes me feel safe. We talk about all kinds of things and it makes the experience a lot more pleasant. It's quiet and peaceful in there so it's definitely up to you and how well you get along with your specialist. read more

Went for a Brazilian. Have gone many times. It has never been great. But this last time was the worst. Not even a week and it's all growing back. They rush and take off giant sections so it never comes off clean. Might as well shave and save yourself the pain. If they did small sections they would get better results. read more

Bright, fluorescent ceiling lights (with dead bugs inside -- eww), loud, piped in music with constant ads for their products and services. Not the calm, relaxing spa-like vibe I want when getting a bikini wax! On the plus, it was my first visit, and I got a complimentary bikini wax. I will definitely not be a repeat customer. read more

I came here at the recommendation of a friend back in early October. The wax was just okay. I left with quite a few strays and was kind of annoyed at that, but otherwise it was fine. Fast forward to last week. I came here for wax number two and was told that everything looked great when I left. Note: I'm 8 months pregnant and can't see the area being waxed. When I got home and was still in a lot of pain I thought something might be really wrong. Taking a mirror to the area I noted severe swelling and redness, and the area was very hot to the touch. Again, can't see the area very well even with the mirror given that baby is now in the way. The next morning I called my OB to have it checked, as I was growing increasingly nervous that it was an infection. My OB said, and I quote, "I don't know how you are managing to even walk around. Whoever did this burned the hell out of you in three places. Did you go to a reputable place? I've never seen a burn this bad from a wax." As I walked to my car I immediately called the location and spoke with Jen, the manager. She apologized and offered me a refund on the cost of the wax (not on the full amount placed on my card which included the tip). Obviously I was expecting a refund on that as well, so after I brought it up that was also allegedly going to be refunded. An hour or so later I checked my Amex and noted that instead of refunding me the amount I was double charged! I called corporate and got a call back from Jen who indicated that it was a system fluke. Yeah, ok. Amex will of course handle it, but that isn't the point here. Moral of the story, if you're looking for a good wax there are plenty of options in the area. If you're looking for a burn, worrying about infection and getting ripped off then by all means go here. read more

I think certain wax specialists are better than others but the front desk can be such a mood killer. They're either incredibly unprofessional or literally call your name the second you step in and are just like "you're all set!" It's somewhat daunting and unwelcoming. And then you sit and have to listen to their small talk which is also not the most pleasant. read more

I LOVE Jillian! I see her every three weeks to get waxed and she's so personable. Definitely book an appointment with her. You WON'T be disappointed! read more

First time at a European Wax Center today. I have been on a quest to find a good Brazilian Wax in the area for a reasonable price. I found it today. Yay! I like that they take walk-ins, as well as being quick and professional. Sabia did my waxing and she was great. Friendly and professional is important, because, ya know, being splayed half naked on a table is always a little awkward. They use hard wax, but it doesn't stick to the skin, so pain is minimized. I'm going back and even bought a wax pass. read more

Jillian was super fast and personable. Brazilians aren't comfortable but she did her best to make sure I was. Which is not an easy task especially 7 months pregnant. She was a doll and super professional. read more

Always have a great experience here! I love my waxer and she makes me feel important by remembering things we talk about etc. the service is great but the people are what makes me come back! read more

Awful service! Been going here for a while. Show up today for appointment they go "ohhh we called you to let you know we need to cancel your appointment". Nope no voicemail - even showed them no voicemail. So I ask when Danieli will be available they say "oh it was her last day". What???? Never coming back! Courtesy would have been a voicemail. read more

always friendly at the desk. I have been seeing Krystle for just about a year now. perfect Brazilian. shes professional and sweet and funny, and makes me less nervous. she also gives me brow and makeup tips. would never go anywhere else. as my brows are super important being on my face and all! also I have heard some scary Brazilian stories. cant wait for this months appointment as I'm going on vacation! thanks guys! read more

I went in for a brow wax today and saw Gianna. My brows came out fantastic! She is professional, efficient and has a great personality. Definitely go see Gianna! read more

This place is awesome! They took me last minute on my break at work, and Samantha did an amazing job on my eye brows! I will definitely be going back and referring friends! read more

I've been to this EWC location before, and the wax technicians are great. However, I will NEVER return, solely for the way the receptionist treated me and my friends. She was extremely rude, condescending, and incredibly unprofessional. On a Thursday night I was looking to get a simple wax using my pre paid wax pass, but ended up leaving upset before I could even meet the technician. Having been a customer for years, I'm very put off, because I thought EWC treated their clients with some kind of respect. I regret spending any of my hard earned money on my wax pass, and I would advise against going to this location. read more

I have been here twice so far and had a great experience. Brenda does my waxing and she is awesome. She is quick and friendly. I would highly recommend the European Wax Center especially if this is your first time waxing. Just make sure hair is long enough. read more

**As a follow up to my original post, the manager did call me and apologized profusely. She was very nice and understanding. She offered me a full refund and a complimentary wax, which I turned down just due to the fact that my due date is here and I wouldn't want to be a no show for someone. Corporate sees all emails first and never sent her my email, so she is not at fault for not reaching out sooner. It was a pleasant phone call and I am happy that we got to discuss what happened. NEVER GO TO ANY EUROPEAN WAX CENTER EVER!!!!! I went in for a Brazilian and upper leg. The girl working on me was unprofessional, even dropping the F bomb multiple times. At 38 weeks pregnant she asked me to lie on my stomach!!! She clearly had not been trained properly, I know plenty of pregnant women who get waxed and am certain proper technique with pregnancy is taught at other professional waxing places. This girl skipped the entire back of my legs and left patchy areas to my bikini and front of my legs. Being very pregnant I could not tell until I got home and my fiancé inspected me. When I called to complain I was told I would have to have the same girl "do a touch up". It is not a touch up, it's called doing your job. And they couldn't have me come in for three days. When I asked to speak to a manager I was told no one was there. Since it seems to be impossible to get ahold of a manager I wrote an email to both the Methuen location and headquarters asking for a full refund. That was a week ago and I have heard nothing back. I had been going to EWC for quite some time, recently moved and decided to try a different location. Thanks to their unprofessionalism and lack of response I will never go to any EWC ever again and will make sure no one I know wastes their time or money there either! read more

It was my first ever Brazilian wax and as you can imagine I was very nervous and scared. But I was greeted wonderfully, and when I entered the room my wax specialist Malazia was very kind and sweet. She asked if I was comfortable and ready, talked me through the process and how it was going to feel, and what steps she was taking. Honestly I was imagining that it was going to be the most painful experience but it was the opposite. She was great and attentive, she got everything nice and clean and she was gentle. Definitely the best person ever for any of your waxing needs, and let me just say I have never felt better. Definitely the best person there and will never go to anyone or anywhere else. read more

Great place for waxing very clean the girls are extremely pleasant and easy scheduling appointments are on time. Krystle Is amazing and very talkative just a very pleasant experience look forward to seeing them next month read more

Love it here, I'll definitely be a regular!! :) so I'm a first time guest and had walked in to schedule an appointment when comes to find out they had an opening at 7:15 from a cancellation. I arrive on time and was given to Michele, who's very kind and friendly. It was my first time using hard wax and realize how much I've been missing. Michele made me feel comfortable, as well as informed that everything is clean no double dipping, my very own sticks, and the procedure. She also gave me some advice to a couple ingrown hairs I had, but when I went to look the results were on point. It's great to have a waxing center conveniently close by, I would recommend these wonderful ladies to try out! read more

+: service itself is great....BUT -: front staff is unprofessional, using their cell phones, loud read more

I love it here! Linda is the best! I get full Brazilian you can't beat the price! Very clean and the staff is nice. I book my appointment for every 4 weeks. Linda makes me feel super comfortable always nice to talk to and doesn't rush which I love bc it's a very sensitive area! read more

Great service! Everyone there is very professional, fast and efficient. I go to the Methuen location.

My eyebrows are completely uneven after my appointment today. To top it off, the woman told me I have a wide forehead. Um, thanks? Good thing it was free, I wouldn't have paid even $5 for this. read more

Ewc of Methuen is great place to wax! The Waxers are processional & the rooms are clean . Sabbia who is an experienced waxer does an awesome job on brows and Brazilians! Thanks EWC I'll never shave again #happyclient #waxingforlife :) read more

Your eyebrows tell it all... i had a bad experience with this lady who tried to take over when my eyebrow lady left. She chopped off my tail to my eyebrows.. the worst. I saw this place after going shopping and I had a complimentary service the girl Sabbia she was awesome she comforted me because I told her I was scared. I had grown out my eyebrows for this appt. She was very professional and helpful. Today I see her every 2 weeks... yea im hairy lol she is the best thanks girl read more

Right as I was walking in I was asked if I had an appointment... like hello to you too!!. It was my first time there and my first impression of this place was wow some unprofessional ppl in the front. They were loud and obnoxious. Checked in and waited for my appointment. The tech that did my brows was very nice and explained the type of waxes they use. She did a good job on my brows. The room was clean and stocked with the products they sell. Prices are very reasonable and for first time customers they'll give you a free eyebrow waxing which was nice but they'll try to sell you packages. Overall experience was alright! I might give them another chance. read more

Love love love this place. I called to schedule an appointment for an eyebrow wax and got in right away. Let me tell you that Sabbia is the QUEEN of eyebrows. She knows what she's talking about, and shapes your eyebrow based off your facial structure and features. Already scheduled my next appointment! read more

terrible service, had been growing my hair for almost 3 weeks now and after being told countless times that it was long enough, told me it was too short and i was unable to get a wax before my vacation. very unhappy with the service. read more

Went for an eyebrow waxing and each eyebrow looked different. Then they try to put brow pencil on to cover it up. I will never go back there they have no clue what they are doing. read more

I went here for my first Brazilian waxing and Sabbia was awesome! I have super sensitive skin and I warned her but she was gentle and talked me through it so I did not feel uncomfortable. I will definitely be back again in the future and would recommend this place to anyone. read more

Went here for the first time and saw Heidi for a Brazilian and underarm wax. She was very friendly, professional and made me feel as comfortable as possible. I will definitely be back! read more

Love this place! Friendly and very helpful staff. Reasonable prices not super expensive. Better than goin to a salon!

I'd usually give this place a 5star Krystal is the best and so is the male receptionist...But last week I called on Wednesday to make an appointment for the following Tuesday morning, requesting Krystal as usual, but was told by Jenn she was not taking any appointments before 12pm so I ended up having to book with another girl.This morning (tuesday), I'm walking in at 9am to only see Krystal setting up her room. I told her it was too bad she didn't have any openings before 12pm cause I felt more comfortable with her. She seemed surprised and said she didn't have anything until 9:45...I had to apologize to the other girl I made an appointment with (not by choice) and nicely asked Krystal if she could take me in, thankfully she accepted. Not sure why I was lied to when I called last week about the availability of Krystal, I honestly had to think about it all week trying to convince myself not to cancel with the new girl since I wasn't sure I'd feel comfortable. We are talking about private parts after all. read more