The owner Karen is exceptional, always makes you feel important to her and her business. I bought a gift certificate for my daughter in law because I love it here so much, my daughter in law raved about her treatments- said it was the best she has ever had. read more

It was a very relaxing facial that made me feel younger on my birthday. Thank you, Eleanor. Only reason I'm giving this four stars and not five is because I wanted to purchase a sunscreen that they did not have in stock and somebody was supposed to call me back and never did. read more

This was the best experience! Eleanor was so kind and explained everything to me. It was my first facial and I was so relaxed. My skin feels so clean and I couldn't recommend any more! read more

Best facial ! Susan was lovely & very attentive & knowledgeable! Look forward to my next visit

You can't go wrong from the moment you step inside. They know exactly what customer service means. Michelle , Victoria , Susan and the owner Karen who is actually present all the time, go above and beyond to ensure all your needs are met nevermind the exceptional services and ambiance they offer. Must try them before you go anywhere else because you'll of found your perfect rendevous for the multitude of options they provide. read more

I love this place. I've been seeing Susan for lashes and brow wax for what feels like ages and always feel well taken care of. She really pays attention to how my lashes act over time and makes changes and recommendations for future appointments to make sure each fill is better than the last. She gives me a lot of volume without looking fake. I don't ever feel like they're trying to upsell me -- Susan will recommend against services I don't need which only serves to make her recommendations more effective. Michelle at the front desk is incredibly welcoming and works hard to arrange a very full schedule. Karen, the owner, is passionate about her business and clients and it shows. I've never had the pleasure of booking a service with her but she still welcomes me by name and talks to me like an old friend. They're really the best. read more

I had a fill done and it was much better than my original set done 2-3 weeks ago. The person is highly skilled and can do this process much faster with better results. The glue has much better staying power. Excellent experience and evening hours are a plus! read more

Karen and the staff have kept me looking as young as I feel! Very accommodating, relaxing and fun!!

Susan is amazing at lash extensions and tinting! I had them done for my wedding and just had them done again. Natural but dramatic looking! I have received so many compliments! They lasted a long time for me too! read more

I just went for my annual dermatology appt with that big magnifying glass. The Dr remarked, "look at your beautiful skin, and look at those lashes, amazing". Thank you Karen and Susan! read more

Have been seeing Susan for lash extensions and she is awesome! Always on time, pleasant to be with and provides the most natural looking lashes of anyone I know! read more

I have been getting lashes from Susan @ Ciao Bella for a while now (after trying many different places) and she is the absolute best. Not only do you get to relax on a comfy heated spa bed, but Susan also puts a lot of emphasis on natural lash health. Many do not, and will give you lashes that are too heavy or long. This makes you lose your natural lashes, and you can't have extensions if you don't have any natural lashes! She is also a licensed esthetician / has been doing lashes for close to 10 years which I think makes a big difference. My lashes hold up very well, and Susan is so accommodating and sweet. Worth every penny, I'm addicted! read more

I am very particular about anyone or anything that touches my hair, skin, and nails. I was heading to an important event; one where I would be working from 5am to midnight with not a lot of time to fuss with any of the above. I decided one way to minimize my 'prep' time was to try lash extensions and Susan was recommended to me. I will never go back to my 'real' eyelashes. Susan is a true professional. Susan was extremely thorough in making sure each lash was attached correctly and beautifully. I felt beyond relaxed throughout the entire service. I was confident in her level of expertise, confident in her sanitation (HUGE in this industry) and confident that they will most importantly last. My lashes look amazing; moreover, I enjoy Susan's company while receiving the service and look forward to our next appointment! read more

I have been to multiple salons and have had many facials and have never been as happy as I am when leaving Karen after a relaxing custom facial. Ciao Bella skincare is the warmest most inviting skin care salon I have stepped foot in and Karen goes above and beyond. She remembers ever detail from the previous facial, asks many questions, and tailors each facial based on specific skin type and needs. She is beyond kind, so inviting, and I look forward to my next appointment with her. She's not only my favorite esthetician but has become a friend. She is also does a wonderful job at waxing, as I regularly get my brows done from her. She doesn't push you into purchasing any products, only suggests products that may be helpful or beneficial and always has a wealth of knowledge to share on how to keep your face looking and feeling beautiful. I love going to Ciao Bella and highly recommend you give it a try! read more

A few months back I purchased a voucher from Living Social for a chemical peel at Ciao Bella Skincare in Newburyport. I have NEVER had a peel before and was extremely anxious about the process. Remember the episode from Sex and the City when Samantha had a peel??? I was praying my face wouldn't look like Samantha's but just in case I waited until I had an entire week off from work before booking my appointment! When the time came for my appointment I was very nervous and even considered canceling. I am extremely happy that I didn't! Karen, the owner of Ciao Bella Skincare, immediately set my mind at ease with her warm personality. We sat down before the process began and she thoroughly explained each step to calm my nerves. I asked a million questions and she patiently answered each one in great detail. She made me feel very comfortable and when the time came to begin the peel all my worries had subsided. We chatted throughout the peel and it felt like talking to an old friend. It was a wonderful experience. I love that she didn't push me into buyIng her products or rebooking immediately. Some salons do that and it drives me crazy! She did suggest a moisturizer but never once did I feel compelled to purchase the moisturizer from her. I ended up purchasing the moistuizure and rebooking a facial for next month! I'm looking forward to going back and have already recommended her services to all of my girlfriends. If you are tired of snotty salons where all they care about is dollar signs then go and see Karen! read more

I've been going to Ciao Bella for a couple of years now for brow waxing and Susan is absolutely wonderful! My skin never gets irritated after like it has at some other places. Amazing customer service as well! Highly recommend this place. read more

I wanted Lashes for my wedding but loved them so much I kept them up. Susan is The absolute BEST Esthetician I've ever been to. I used to drive from Portsmouth, New Hampshire to see Susan but moved to Texas last May. I kept going back to her for about a month until I tried some places close to me in Texas. I've been to three Estheticians for Brow fills and it's NOT even close to Susan's job. From the moment you walk in Ciao Bella you have a relaxing feeling. The light and music makes it a relaxing experience as well. I'm going up to New England for a visit in a couple of weeks and I have an appointment with Susan. I can't wait. This Spa is Perfect! read more

I've only been to Ciao Bella once, but will definitely go back. Karen made me feel that the treatment was not cookie-cutter, one size fits all and was paying attention to my particularl skin needs. She seems very knowledgeable and has a nice low-key approach. A nice find! read more

Susan at Ciao Bella does my lash extensions and I would not go anywhere else. She is very knowledgable and has been working in skin care for a long time. Ciao Bella offers a very relaxing environment, and the location in Newburyport is very convenient. The estheticians make you feel right at home and I always enjoy the time that I spend there. If you are looking for lash extensions or skin care services, I highly reccomend going to see Susan at Ciao Bella. read more