First time here, and I should have gone a LONG time ago. I struggle with back hair, even with a specialty shaving tool it is very difficult. I never considered wax because of the cost. Times and priorities change.... I decided to give it a try. I had my full back and shoulders done, for just over $100 not including tip. The appointment was easy to book online. Set up an account, book the time, you pay when the service is complete. I booked both services with Cassandra. She was superb! The girl at the reception counter was very sweet too. There were some parts that did hurt quite a bit, but it is over quick. Once the was is pulled off, the pain only lingers for a few seconds. She didn't laugh at me while I was spewing a stream of curse words every time a section was pulled. She may have had to go over some spots twice - sorry! The soothing gel treatment at the end really cools the whole area off. The whole thing was over in 30 minutes, maybe a little longer. Now I feel a bit less embarrassed taking my shirt off at the beach or pool, and no worries about the reactions when a woman touches my back. Definitely would recommend. read more

I had to switch my location because this particular one has terrible service. I found one in shelton that is wonderful, brand new, immaculate, and most of all all inclusive and welcoming. My wax specialist Britney did a great job. There was no awkward first time jitters. I went right into the butterfly position and she waxed every inch of hair she could find. I was so happy because she was fast and efficient and had a lovely disposition! The Manager at this location Fay Alili was simply the best. I was greeted by her welcomed in and she even went out her way to tell me about the new location and inform me about some products. I bought a few items and we chatted until my appointment. It was sooo refreshing! And they are dog friendly!! I found my new home and if I need to bring my dogter she is welcome! read more

European Wax Center - My service animal who is also well trained and a diva - Waxing Near Me - Orange, Connecticut

Awful customer service. They made no eye contact, didn't cordially greet me and threw my money at me upon leaving. No smiles and no thanks for coming in. Who is hiring these lazy kids!? Never going back. The Waxist was decent and kind, but not the best wax I ever had either. read more

Kylee is not there anymore (sad, but good luck to her and her endeavors) so I was a little nervous about the next waxer for my last pass of the waxing package. I was thinking if my last visit was not good, I would not come back to EWC (especially with the recent poor reviews). HOWEVER, I had Aaliyah today and she was great! We all know that the quality of waxing work is mostly determined by the amount of pain and desired result. Well, she was fast and minimized the pain with her great waxing skills. I wanted no hair to be left at all and she achieved that too with the additional tweezing! Plus, the gal at the front desk was nice and professional too (sorry I did not catch her name). I will be back and renew my package! read more

I had an appointment for 5:00. On my way over, there was an accident on the highway making my ETA 5 minutes late. I called to let them know. I arrived at 5:09 pm. They said that since I was more than 10 minutes late (not true) my appointment was cancelled. The waxer had her stuff packed up like she was about to leave- very unprofessional and clearly just because she wanted to get out early. I won't be coming back. read more

I had an appointment for 1:15. Someone arrived at 1:08 and my waxer took that client. It was then 1:32 and I was still waiting for my appointment. I had a lot to do and these services are expensive. They should have asked me to reschedule instead of having me sit there while the receptionist read a book and played on her phone. I was going to buy the 700 wax pass but I wouldn't because I was so annoyed that I was left there and ignored. This place costs a lot, the least they can do is show you they value their customers. read more

had an appointment for 1:45, showed up on time, was checked in and waited for 15 minutes before they told me they switched my appointment to a different time and different waxer. completely unacceptable considering if I had showed up 9+ minutes late then my appointment would have been cancelled. read more

Jennifer was good. It was my first wax. I'm ticked off because I said to leave a 15% tip and the lady at the desk did a 20% tip. I had my receipt emailed to me so I didn't see it until I got home. So yeah that wasn't cool. read more

I booked an appointment online over a week ago. The day before my appointment, they call me to tell me their online portal often shows appointments that are not available, and that I should have called. They said they wouldn't have time to refill the wax and had to cancel my appointment. 1) I booked over a week ago, why did I not get a call until the day before? 2) why have an online portal if it shouldn't be used? How should I have known to call? This was the day before I left on a vacation, so I had no time to book anywhere. They did not make an effort to squeeze me in after their mistake, not mine. Very unprofessional and I will now never go there. Would not recommend!! read more

If I could give this place no stars I would. Horrible wax center. Referred by friend who go here and went for first time wax and had a wonderful esthetician so I purchase a wax pass to continue going. The woman leaves after my next visit. From there on I had girls who were barbaric and had no clue what they were doing. I left there in extreme pain I would complain and then the front desk would agree I shouldn't be in pain and set me up with another girl for next time. For nearly 8 months I went there. Then I found a wonderland esthetician who opened up her own place near my house. I went to her for first time and it was proven the girls at European Wax were either new to waxing or just didn't care. EWC is like a factory. I would never recommend this place to anyone. read more

I've been using EWC for Almost 5 years. I've had the best. (And a few i didn't care for) waxers. I have to say Shanice is AMAZING. Super friendly, gentle, and efficient. No complaints at all. So happy i found someone who makes me not only comfortable but works quickly and efficient. read more

I stopped going after several poor experiences. They kept giving me new girls and it was just dreadful. I'm so happy to have found Shanice. Definitely see her. She talks to you and makes you feel very comfortable. She's efficient and skilled at woman-scaping. She's fast but makes sure she takes her time when she needs to in order to achieve the result that you want. She's my girl! I'll continue to stick with this location simply because of her. read more

I can't say enough great things about this place! Went for my first wax back in June and I have been back twice since. The process is made painless and hassle-free by this skilled team. I am in and out and it's almost like going for a manicure, but faster! I will never stop now. What did I ever do without these ladies? read more

Had a Brazilian today, but let me just say that my vagina looks worse now than it did to begin with. I don't even know her name because she never introduced herself. Rude. First of all, she stared me down while I undressed, which was awkward and unprofessional to say the least. She didn't ask me how I wanted it, and just began without warning. And she didn't explain anything she was doing, even though I had informed her that I was new to this. At the end, she didn't give me any mirror to look at it with, or any cream to put on so it wasn't sticky. When I was finally able to look at it, I noticed patches of hair and wax still in random places. I guess I'm gonna be picking the excess wax off now for a Brazilian years. read more

I've been going to EWC's for 10 years and I just had the WORST wax of my life. It was my first time at this location so I did a walk in because EWC is always trustworthy so I figured what could go wrong? Well, trust me. DO NOT SEE ERIN. She just botched my brows. I asked to keep the same shape (as it's taken a long time to get my brows to how I had them) and just do a clean up. Well, I knew it was going to be bad once she started putting the wax on. She was so sloppy with the wax. I feel like she wasn't even paying attention to what she was doing. She didn't even tweeze the smaller hairs off (honestly thank goodness). The hand mirror was not offered to me, I had to get up and look in the wall mirror. My eyebrows are SO thin and the end of my left brow is gone. There was also wax residue on my forehead and IN MY HAIR to which she said "oh haha sorry sometimes I don't even realize it's there.....UMMM it shouldn't be in my hair to begin with! I just got home and really looked at my brows some more and I'm so upset, they are uneven and look awful. I've never had an experience like this at EWC. read more

European Wax Center - The end of my brow is gone... - Waxing Near Me - Orange, Connecticut

I'm from the city and usually only trust EWC but had an awful experience at this location. I asked for a clean up and the girl basically took majority of my brow off and made them extremely thin on the sides. I left crying. read more

First, this place is very new so don't look at the number of views and think there is an issue. The manager, Cortney... AWESOME! Highly professional, very friendly, and really wants to please all customers. She listens to any concerns or comments and makes necessary changes quickly! It's truly amazing. I've had the following waxers: Katie, Leilany, Stephanie, and Dominique! Literally they are all amazing!!! I've been going to EWC for 6 years. All the waxers + manager are so professional, location is clean, music selection is great (haha)! You can't go wrong with any waxer. Just ask your waxer to show you the mirror before you're done. Sometimes they forget, but they're so nice so just ask and if you see something and let them know, they quickly fix it! read more

First time here had my lip waxed and my brows done . Karolina was so polite and very good at what she does I'll never go to another nail salon waxing again ! Hahaha I'll defiantly be back read more

Tried this location after being a frequent guest at the DTLA location. Was very pleased with the service and professionalism I received. I can always count on European wax center to give me quality service at a good price. I'll be back regularly for my waxing. If you're looking for a fair price for waxing, specifically a Brazilian, look no further! read more

I am relatively new to waxing, but Shanice and the staff at European Wax Center Orange make the whole experience less intimidating! Shanice is a great conversationalist who is an expert at keeping you as calm, relaxed, and comfortable as possible. She consistently does great work. Highly recommend! read more

Unfortunately I have to agree with some of the negative reviews. I SWORE by this place and my waxer, Katelyn. She was gifted with her work and I would've given this place 5 a couple months ago. However they have lost many good waxers recently (including Katelyn) and my brows, that I have been so patient with growing, was ruined by the "best waxers" they have left. She didn't listen to my requests, insisted she knew what would be best then waxed and shaped the way she wanted. Months of growing out to the brows I wanted was destroyed in 5 minutes. I have 2 visits left on my wax pass and will forfeit them rather than having my brows butchered again. The place is clean with pleasant front desk staff but walls are thin and conversations can be heard in waxing suites. read more

Jennifer is so professional and talented. I have struggled finding someone who slays my brows and she hits the mark everytime. I feel so happy and confident leaving there. Front desk staff is also always nice and helpful read more

Absolutely terrible customer service from the receptionist with the large boobs I believe her name is either Krista or Kayla something like that. Everytime I come into the salon (which is often because I'm a regular) she always has the most ignorant & uninviting facial expression. Almost as if she is trying to shove me back out the door with her eyeballs. I'm always relieved when I don't see her behind the desk during my appointments. But aside from her usual unpleasant energy, the breaking point for me was when she was discussing sexual explicit plans she had after work with a co-worker whilst I and multiple other customers waited to her serviced. I am a woman of god & refuse to be subjected to these obscenities. Needless to say I'm currently in search of new waxer.... read more

Twice I have booked an appointment on line and showed up to be told they didn't have the appointment and couldn't help me. And then made it seem like it was my fault because I should have known when I didn't get a text. No apology. read more

Such a clean business and friendly girls. I would definitely recommend. Yasmin is my favorite

Horrible experience! My wife just went there for the first time. And only got waxed on the under arms, arms, bikini. They charged 203 dollars. We thought the first time was free thats stated on here. Never going back. Too expensive! Plenty of places cheaper and better. read more

I went to EWC for the first time last week and had a great experience. I called prior to verify pricing and details, the staff was super nice. They were equally kind while I was there. The wax at EWC is truly unique (I figured it was hype) and makes the unbearableness of a brazilian as good as it can be. I had my appt with Morgan who was very sweet, professional and informative. I felt comfortable and like I was in good hands since she explained everything so well. I booked my next appt with her and definitely recommend! A bonus that the first wax is half off (or they advertise the cheaper ones as free) so the brazilian was only 25$ ! read more

Really bad service they just sit around and do nothing all day worst place ever to go please try somewhere else just not here its a fair warning all other reviews are lies read more

Shanice is the nicest ever ! She made my first bikini wax so much easier. I would 10/10 recommend if anyone needs a wax to see Shanice. She is so sweet and friendly ! read more

I have to say in my many years of waxing, kylee is the best I have come across. I had full legs and a Brazilian and it has been a while so it was a lot. She was very precise and very fast. Her quickness made it painless. I couldn't be happier with her work, and she is such a pleasant girl. I wish I could give more stars that's how happy I am. The employees were all very sweet and the place is super clean. Will definitely continue to get my waxing needs done by kylee at this location! Very happy customer!! read more

European wax center completely ruined my eyebrows. She must have accidentally used too much wax or spread it too far because it literally looked like the outside third of my right eyebrow got shaved off. There was NO hair left. Worst part is she didn't even own up to her mistake, she handed me the mirror without saying anything, pretending everything was fine. I said this looks terrible what happened?! I could tell she didn't know what to say and she still pretended as if it wasn't a big deal. I then got my bikini line and inner thigh waxed, which went fine (except a few days later I noticed some hairs along the bikini line that were missed but whatever.) I paid and left holding back tears. When I got to my car I looked in the mirror and realized it was even worse than I thought and couldn't hold back the tears. My eyebrows got butchered right before leaving for a vacation. I went back inside and said I'm sorry I tried not to make a big deal about it but my eyebrow is completely ruined and I shouldn't have paid for this. The lady at the desk agreed it looked "a little uneven" which is the understatement of the century. See the photos attached. I wouldn't CRY if they were just a little uneven. She said she couldn't refund my credit card but she'd have a manager call me to do it. I never got a call, so I called them back a few days later and spoke to a manager who refunded me (only for the cost of the eyebrows not the $80+ I spent on everything including tip that day.) She asked if I wanted to be refunded for the tip and I said you know what I feel awful doing that but I'm going to say yes please because of how upset I've been about this. She then realized I tipped in cash and had to "ask the owner what to do" and call me back. I never got a call back. I had to purchase expensive eyebrow growth serum and now two months later ITS STILL NOT GROWING BACK IN THAT SPOT. Every week that passes I get more and more mad and upset. I'm even considering tattooing or micro blading my brows now because they look so awful. I am now going to an amazing salon in Westport called The Waxing Spot. They MEASURE your brows and draw in a plan before waxing to assure everything is even and looks good. Because they actually care about how you look and feel when you leave. Only wish I knew of this place sooner before my awful experience with European wax center- it would have saved me my right eyebrow and a lot of frustration. read more

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I've been going to European Wax Center for a little over two years, and recently moved to CT, so I was so happy when I found one nearby. The GSAs are always so welcoming and friendly, and extremely accommodating. I always change my reservation the day before and it is never a problem. I see Karolina and she is always sweet and amazing! She is quick and gentle, but also does an amazing job. So happy I have this place nearby! read more

I am a frequent wax goer with European Wax Center. I've gone to all the locations in CT. For over 2 years now. I have my girl in Westport that I go to when I need waxing (I work in Westport) but if I have to go to the Orange location I am going to go to Michelle from now on! She is very thorough and has 20 years of waxing experience! It definitely shows. read more

Wow!! EXCELLENT!! So pleasantly surprised. The reviews were dead on for Michelle!! She rocks! Brazilian wax genius!! Room was clean and bright. She was efficient and quick. Will be back for sure! So glad I took a chance and made the online appointment. Totally worth the price and I'm considering a member ship for sure!! read more

【Horrible experience】This place has a nine minute late policy. If you can't wait for your customer for more than ten minutes, why would you let your customer wait for 25 minutes? I came here with my friend to get the service together. We had an reservation and expect to be done within 30 minutes, my friend went in but I'm still waiting after 25 minutes. It's a waste of time and I asked for refund for all the services that I already purchased (I purchased four different services each four times). I'm not commenting this as a new guest, but a regular. And I explained how disappointed I'm to wait here. The front desk still asked me if I want to purchase more services? I don't know if she understand what I'm saying. No apologies or anything. And she starts to give an attitude slapping desk doors and giving me a look. It takes her more than 15 minutes to give me a refund ( my friend is done with waxing already and waited with me for 5 more minutes). When she gives me the receipt, she is throwing the receipt on the desk. I don't know why she gives such terrible attitude to me! Just because I want to cancel what I purchased? Totally disappointed and shocked by their service. Btw, If I do wait for 25 minutes and get my waxing, it will take about a total of one hour for both of us to stay! I would never come back again. Find someone smarter to be a front desk or your customers will run away read more

I have loved this place since my first visit. They were still training and offered me a free session. Michelle was my waxing professional and she was amazing from beginning to end. She is professional yet makes you feel comfortable and confident you are in great hands. I won't go to anyone else! The facility is clean as is all the equipment. Welcome to Milford and job well done! You have created a lifer! read more

My first time getting a Brazilian wax, I was extremely nervous. The staff made me so comfortable and welcoming, although I couldn't go through the whole process I would definitely recommend people to go here. read more

I just came here for the first time yesterday because all of the nail salons have been so inconsistent with my eyebrows. Most of the time I leave the nail salons thinking "I shouldn't have gone there." However at European wax center I had the complete opposite reaction. My eyebrows are so pretty now and I keep looking in the mirror to make sure they are still there. My waxer was Michele who did a very good job and was very meticulous about the shape which was great. She wasn't the friendliest person and didn't make much conversation but it could have just been an off day. Already made my next appointment and I am looking forward to it. read more

I've been to other locations and this one is exactly the same. Same look, same pricing, even some of the employees have been transferred. I had Dominique and she was excellent. She took great care in making sure she removed as much hair as possible. Also was very friendly! Pricing packages are the best way to go to save someone's because it definitely isn't a cheap service. But you do get what you pay for. read more

Had my first Brazilian done today and I was extremely nervous. Walked in and the girl at the fromt desk (I cant remember her name, but she was a great) made me feel so welcome. She let me know who my waxer was and it was Safiya. Safiya walked me to the room and walked me through everything which was great and just what i needed to calm my nerves. Felt like i had been going there for years. Already made my next appointment and cant wait. read more