This review is for their cremation services, not their actual funeral home/memory garden services.
If I could put NO STARS at all, I would. I am totally and completely disgusted by the disrespect that they showed my friends and their family on March 15, 2015. First off, they made us park two parking lots down from the crematory. We had to walk up two hills to get to the actual site. The grandmother (mother of the deceased) was one of the ones who had to walk up to the site. She is 100 years old, mind you! Whoever was running the crematory that day was awful and rude. He would not wait for the grandmother to get up there so she could say her last goodbyes to her son. He allowed the wife and four kids in, but did not allow them enough time to say their last goodbyes as well. (They were literally in there for about 5 mins.) When they came out, they all had blank expressions. When asked why, my friend explained to me that when they were in there... the man "running the show" didn't allow them enough time to say goodbye to their father. Also, he pushed the casket into the machine himself, shut it, and pressed the button to start the machine. My friend was confused and asked him if it was just "warming up" the machine because she saw the levels getting higher and higher. He told her No and that he had already started the machine and that the body was already burning. This is so disrespectful! From what I understand, the family gets to do all those steps. When confronted about this, he didn't even have the decency to come out and explain anything to the rest of the family or apologize. I am so disgusted by this crematory!!!!! I never want to turn this into a race thing, but we are ASIAN and that could possibly be the reason why we were so disrespected by this facility along with the fact that they were doing the BUDDHIST funeral traditions. (men in the family dressed up as monks, women in the family dressed up as "nuns", and having real monks there to bless the body, etc...) It was like he was trying to get us in and out and ON TO THE NEXT. Out of respect, I believe that my friends, their mother, grandmother, and family should receive an apology from this facility and the man who did this!!! read more