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    Winder Outdoor Power

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm
    Updated 3 months ago

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    3 months ago

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    Mason Tractor Company - L 20 501 HST with front end loader

    Mason Tractor Company

    (16 reviews)

    Exmark Mower warranty work.... We took a mower in for…read morerepair. (disclaime) we did not purchase the mower at Mason. We have previously purchased a mower from Mason but not this Mower. We took the mower in 3 weeks 4 days ago. We ask if we could schedule bringing it so that we did not have to leave it for a long period because we did need the mower with cutting season upon us. I called often to check on the progress of the mower and even stopped by at one point to check on it. We were called and told what the problem was and told they could start work on it right away and how much it would cost. We told them it was warranty work and we were told that it would need to be checked and they would get back with us. we did tell them it was under warranty when we dropped off the mower. Then the process began to get that approved. the warranty work was approved then we were told they did not know when it would be completed because the part was on back order. We did continue to call and check the progress on the mower. We finally picked the mower up today. We were not treated pleasantly at all at pick up. we were not given any paperwork or a thank you, the same rudeness we were greeted with each time we called. yes, we called 2 times A Week to check progress, yes, maybe that was too much but only once, the first time with the diagnosis and price were we called with an update. I am positive in owning our on business that customer service means something. It should actually come first. Not at this location. Customer service was lacking completely. Hope this helps for someone thinking of using this location. Don't try it find somewhere different.

    Jerry is ride and dismissive. I will gladly drive to Jasper or Blue Ridge to get parts. Ordered…read moreparts and was never called or updated if they came in. This store is not helpful at all.

    Winder Outdoor Power - outdoorpowerequipmentservices - Updated June 2026

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