The technician ,RB, came to our home and installed a system that was not compatible with our…read morecurrent new panel in our new home. ADT does not condone this. He proceeded to take our panel without telling us. We have contacted ADT multiple times and have had no significant response other than being told it will take 7-14 days for a response. We need our panel back. This is our property. The 818 number does not go to the office and is redirected to the national line.

The install was never completed, some sensor didn't activate. Tried their over the phone tech but…read morestill the various sensor don't work. Since I work next store to ADT in Northridge, I came to them but was not allowed past the front door and told to call the 1-800 number (lousy customer service). When I initially contacted ADT and informed them the problem, I was told it would cost me $170 plus dollars for a technician to come out. I have to cancel, equipment and customer service is the worst.

SCAM ARTISTS OF THE YEAR…read more I'm actually shocked that they've been in business this long and conduct themselves in such a way. The salesman Landon told me they have a special for $25 for the equipment, after the technician left they charged me $500 for the equipment, then an additional $300 for the keypad that was supposed to be included, didn't install the right equipment, then told me it was an additional $300 for the right equipment. So I went from $25 to $1100 for the equipment alone. I reached out to their office and spoke to Jolessa, Helen, Psy, Lee, Jackie, Alexis, Eric, Sophie, Roslyn, Jolene, and Amanda. All of which "Are so sorry" and "Wanted to help me." So far there is no resolution and if I want my equipment Landon promised me at $25 I have to pay $1100. I asked them to remove it and cancel my service and they told me, "I am responsible for the duration of the contract cause I signed off in it" before the installer left. Which is not true, I never signed anything nor did he ask me to. PLEASE STAY AWAY I HAVE NO IDEA HOW THEY ARE STILL IN BUSINESS WITH THESE PREDATORY FRAUDULENT BUSINESS PRACTICES!!!! In response to the owners reply, which was almost immediate and obviously a boiler plate response. I already emailed AlwaysThere@adt.com and did not get a response. It seems they post this in an attempt to make the public think this is a resolution for a unsatisfied customer. Thus far it is not!

Absolutely hate ADT! First of all, when you get the DIY Home Alarm system, you only get 6-day tech…read moresupport since they're not open on Sunday even though you can call for the regular 7-Day tech support that ONLY covers the more expensive ADT+. We had a blackout overnight and the keypad froze and we couldn't get out of the house because it was still in Night Mode. NO tech support available! We finally just took the battery out and it got stuck on "Configuring" mode and cannot pair to anything. Unreliable! So we decided to go back to our previous alarm, Frontpoint. And that's when we found out we are stuck on a 3-Year contract which was NOT mentioned by the sales person AT ALL! That is something that is incredibly important to know. The printed contract states it in very, very small letter. On top of that, the equipment is "on loan" so now we also have to pay all of that up front back so we can throw it all away! So I order to cancel from this shit plan, we're now stuck to pay $299.85 for the remainder of the 3 year service and $153.75 for the equipment "on loan". Should've seen the 1 star review. They deserve 0 star! NEVER AGAIN!

I had an excellent experience with Karim and Antonio. From the very beginning, they were…read moreprofessional, knowledgeable, and incredibly helpful. They took the time to walk me through the best placement options for my Ring cameras, explaining the pros and cons of each location to ensure I would get the best coverage and security for my property. Their installation work was top-notch: clean, efficient, and done with great attention to detail. Karim followed-up and made sure everything was working properly. I highly recommend them!

In the past, I have always setup and mounted my own TVs but TVs have gotten larger and my back has…read moregotten weaker so when we purchased an 83" OLED, we decided to hire High Def Solutions. Karim, the owner, answered the phone immediately which was refreshing because many small businesses have their phones go to voicemails when they are out in the field. Karim was able to fit me in as their last appointment for the day which meant that they were at our house in under 2 hours after my initial call. Both Karim and his partner, Antonio, were professional, courteous and had deep knowledge and experience with TVs, mounting and related areas. They quickly assessed our requirements and made some great recommendations for our final setup. We had them install our new OLED as well as relocate an exiting 75" TV to another room. They were extremely careful with the handling of the TVs and placed the appropriate protective material over dressers and other furniture. Even though it was late in the afternoon, they took their time and did not rush their work. In the end, the installations and all of the connections to our sound systems were perfect. Based on my experience with installing TVs, I can confidently state that High Def Solutions will provide extraordinary quality and service with great communication. I would not hesitate to recommend them to anyone looking for TV installations and other tech related services.

Installed my tv quickly and even cleaned up after themselves from all the drilling. Really cool…read moreguys and great service

I called Intellihome and Nima quickly came over the same day. The audio in my home was never set up…read morecorrectly. Nima was able to spot the issue and fix it when everyone else had failed. He also recommended and installed various upgrades including a bass which he procured and delivered the next day. Nima is super knowledgeable about his craft and deserves all 5 Stars!

I have employed High Definition Audio/Video twice, to update my home audio system, and recently to…read moreinstall a new 77" television. On both occasions, Shawn has been punctual, and professional, doing an excellent job! He and his men also take care to protect my home and property while completing the task. I wouldn't hesitate to refer Shawn, and will certainly hire him again in the future!

I hired Shawn to mount two 43" and one 55". The price was fair, Shawn arrived an hour later and was…read moreefficient. The reason for only three stars is because one of the 43" TV's was loose - the bottom two screws connecting the back of the TV to the mount were not screwed in all the way, leaving a loose gap that I noticed when adjusting my TV later that night. I figured out how to remove the TV from the wall piece, and when I went to screw the screws in the rest of the way, I learned that the holes must not have been deep enough - they wouldn't go further. So I pulled out a couple of rubber washers that came with the mounting hardware to stick into the loose space and presto! My TV is now securely fastened to the mount, and replaced onto the wall piece. I don't feel like I should have had to do that. Even if the screws would not screw in further, Shawn could have communicated that to me in the moment (so we could figure out together that using the washers would solve the problem) instead of just leaving it that way.

When it comes to sensitive subjects, like installation of security systems and devices, integrity…read moreand character are crucial qualities I demand from the provider. Samuel Levy of Onboard IT Tech not only meets the demand, but far exceeds my expectations, from all aspects. If you want the very best, in terms of the newest tech, quality of workmanship, full transparency, and general peace of mind when the job is complete, then pick Samuel and his team at Onboard IT Tech.

Service was AMAZING! So thankful we found this company. Can't wait to use them for more services…read more The owner was so helpful and knowledgeable. We have Doorbird and not a lot of people are experts like the owner is. So thankful for this company and definitely would recommend them.

Jonathan's knowledge of low voltage installation is priceless. We got a new gate for our driveway…read moreand needed an intercom/camera system. AVS did the entire job. Everything works the way I wanted to. We now have a keypad with camera that opens our gates from outside and also a monitor inside the house. Can't say enough about this company. Competitive prices as well. Quick response. Professional & courteous.

Jonathan was a pure professional throughout the process, starting with the very first set of…read morequestions I asked when I contacted him. He set up our home WiFi network with various signal connection points for maximum speed and connectivity. It was a smooth process and I already spoke with him about coming back to set up a video security surveillance system for our house.

Here's a polished version suitable for a review:…read more I'm rebuilding my home in Altadena and realized at the last minute--right before we closed up the walls--that I hadn't run any coax, Cat 6, or wiring for home entertainment speakers. I was in a serious time crunch and needed help fast. After calling a few companies, Tony immediately understood the urgency. He showed up that same night after finishing his other jobs, brought a crew, and got everything completed before the walls were closed. The quality of the work was excellent, the installation was clean and professional, and the pricing was very competitive. I highly recommend Tony to anyone looking for quality low-voltage wiring, networking, or home entertainment installation work.

Tony ran all new wires and got all of my Internet/wifi and TVs/cameras in my backyard working…read moregreat!! Super quick to respond and give an estimate. Will definitely have them out for future projects .

I loved talking to this company. Their customer service is spot on. They got back to me right away,…read morebut are booked through February, so I won't be able to use them on my job. They are licensed, bonded and are willing to get a Performance Bond, something every smart contractor should have subs get. They do everything, from security to TV install. I love their website and will keep them in my rolodex, yes I still have one.

It's been about 2 months since Omer came out and got our theater room up and running. We bought a…read morenew house and it has a theater but the old owners didn't leave it 100% ready. Omer came in poked around for a few minutes and was giving us notes as to what was needed and what we could do to make the most of the space. Most of the cost went to the components the price for his labor and knowledge seemed like a bargain. I'm glad he didn't charge by a percentage of the components cost. Looking forward to seeing him on our next project.

Eli is an AMAZING AV technician. He's extremely knowledgeable about several different aspects of…read moreproduct selection, installation and maintenence. We've had him install TV/audio at a few of our properties now and we'll keep him on speed dial for our future projects as well. Thanks Eli!!

Best Audio/Video service we have received! Eli is extremely knowledgeable and patient. Always…read moreprofessional and takes good care of us. Have done multiple projects with him. A+++ experience and highly recommend!