Fantastic management company. I'm a big fan of Brendan Smyth, my broker who helped me since the…read morestart of my home search in Durham, NC. He was always VERY responsive in terms of maintenance and anything else that needed to be done urgently, such as when hot water shut off in the wintertime - it was fixed within the day. I couldn't be happier with my experience - I would definitely recommend Acorn & Oak and Brendan to anyone looking for a home in the Raleigh Durham area.

We had a great experience with our property manager, Nayara Smyth during our year in a home we…read morerented. She was friendly quick to respond to any needs/repairs in our rental.

Buying a home is a big investment and sometimes the process can be very stressful. But if you are…read morefortunate to find a real estate agent who is not only knowledgeable of the process, but approaches the effort required as if he or she was making the investment for him or herself, that helps in alleviating the stress from the buyer. I say this because I had direct experience with real estate agent Jerry Johnson (who now owns a brokerage) when we moved into the Raleigh area nearly 5yr ago and was looking to buy our home. We were looking to find and close on a home within a month. Given the low inventory and with many buyers on the market at that time, it almost seemed improbable. But with Jerry on our side, we made it happen. With his experience and desire for success in what he does, Jerry always reminded us about the next step and what we needed to have ready while we were still working on satisfying the requirements of the current step. He wanted to be sure there was no obstacle as we navigated from one process to the next given the time constraint. We followed his direction and successfully closed on our home within a month. We are enjoying the home he helped us buy and are glad we chose him as our real estate agent. Jerry has helped many other families buy their homes and I don't expect their experiences to be anything other than very pleasant. He is a nice and trusted person to work with. So, if you are looking for an agent who will work the hardest for you and not rush you into making a quick buying decision, then Jerry is your person. Because of his success as a real estate agent, he is now operating his own real estate business. So, give him a call when you are ready to buy that home. Your experience will be just as good as mine if not better.

Jerry with Carolina Property Access was the property manager for the house we rented for 2 years…read moreand after having such a great experience working with him, we knew he was the person we wanted to help us find and purchase our 1st home. From start to finish Jerry was extremely professional, thorough and responded immediately anytime we had questions or wanted to view a home. He made the process easy and enjoyable, which was no small task in the middle of a pandemic, but he stayed on top of everything to make sure it got to the finish line. All around great person and great realtor that I would highly recommend to anyone with a rental property or looking to buy/sell. Thanks for all your hard work Jerry, we couldn't be happier with our home!

Incompetent property management company. When an issue arises, they respond with what appears to be…read more25% or less comprehension of what you are requesting and 0% action towards a resolution. They simply provide lip service with a side of lies and hope it will placate you. Glad to own a home now and to be free of this sort of nonsense.

If it were possible Mann deserves zero stars. I've purchased 11 homes in my lifetime all across…read morethe country. Mann is easily the most incompetent and unprofessional agency I've ever encountered. His lack of professionalism and follow through cost his property owner the opportunity to rent his house. Mann was aware that I was coming from nearly 1,000 miles away and had 4 days in which to secure a rental home. His office neglected on multiple occasions to produce a lease despite repeated inquiries. I took the initiative to go to his office and do it myself and bring him the financial terms. I shared that with one of his staffers, who said "that would be good." To my surprise the address ended up being a PO Box in a UPS store! Avoid dealing with this outfit!

We used Red Door for our current rental in Apex North Carolina. We have been dealing with Property…read moreManager Paul Inserra. Paul is an absolute pleasure to work with. He answers my emails and phone calls promptly and addresses the issues right away. His customer service skills are excellent and he understands our concerns being this is our first rental and we relocated from NYC. If you are dealing with Red Door Company, ask for Paul. He has made our transition so much easier and that means a lot for a family who has lived in NYC for over 40 years. Thank you Paul for everything!! Joe Gambella Apex North Carolina

My experience with this property management company has been extremely disappointing. Response…read moretimes are very poor, and several repair requests were forgotten or never completed. A major plumbing issue was never fully resolved -- I had to escalate the matter through the answering service and even reach out to the vendor myself just to get any attention to it. There has been absolutely no follow-up from the management team -- neither with me nor with the vendor -- showing a complete lack of communication and accountability. Based on my experience, I would not recommend this company to anyone. I truly feel sorry for the property owner, as their investment is not being properly cared for.

My experience with Gemini property management has been nothing short of excellent. The staff is…read morevery very responsive and knows how to solve problems without involving the landlord too much. They are masters of getting your property occupied ASAP so that you do not suffer vacancy loss and know how to appease the tenant without breaking your wallet. Their price structure is also very fair and they will not take every opportunity to profit off challenges during the tenancy. Highly highly recommend!

Wonderful experience with Gemini Property Management. I hold properties in NC and live out of state…read moreacross the country, so when a tenant decided to move on, I had to find someone to be on the ground to flip my rental for the next tenant, I was beyond grateful to find Gemini. The previous tenant left the place in a complete mess and skipped the planned exit walkthrough. The team documented every aspect of what damages they did to the property from pictures of what they left behind, to missing shower head and missing doorknobs! They made sure everything you can possibly think of was taken care of, from clean up, to paint, to sourcing the people to get all the work done in a timely manner while simultaneously having shopped around for the best pricing! They did a complete analysis of the market to out my listing at a competitive rate in the dead of winter and got me a tenant within a month of the last one leaving! And to top it off, they had very competitive pricing. They are great with tenants and are communicative with me to be aware as to what is going on with my tenants. Worth every single penny for the peace of mind I have in not having to worry about how or who will take care of my tenants and properties across the country!

If I could leave 0 stars, I would. My level of frustration with this company has heightened my…read morestress in a way that I could not have imagined. There was systemic communication failure and as the owner there should be open communication especially during a turnover timeframe. There was substandard turnover quality with billed services either incomplete or poorly completed. For a company that has been in business for over 25 years, I am very dissatisfied with the service I have received. I would NOT recommend them to anyone. I would pay a higher cost to another management company to feel confident that someone would take the necessary steps to keep the integrity of my property.

I highly recommend AVOIDING Phoenix Property Management! The house next door to me is leased and…read morehas been managed by this company for years and the backyard has become overrun with invasive wisteria that killed 2 trees and grew over into my property, damaging my trees. After the tenants tried contacting Phoenix Property about the trees and got no response, I contacted Megan Wheeler at this company (who manages the house) back in December 2021 by phone and e-mail and again in March with no response. Finally she acknowledged receiving my email with photos in April, asked a few follow up questions, then no further response and no cleanup of the backyard whatsoever occurred. Megan did not tell me to contact the owners (who, as she informed me much later on, must approve and pay for yard cleanup). So I assumed for quite a long time that Phoenix Property was responsible for the yard, wasting time waiting for them to respond when I could have tried finding out how to contact the owner - neither Megan nor the owners ever gave me their names let alone any way to contact them!) Had to get my HOA Board here involved due to this ongoing negligence and lack of response. Over the years, vines have even grown on the house, knocked down a screen (I politely put the screen on their front porch), a hose was left out in the front yard for over a year (the house was not lived in for extended periods). I urge you to save yourself major problems and do not use this company as tenants or as an owner! Update on May 13 - my HOA sent a letter to the owner of the property managed by this company about 3 weeks ago as covenants here require yards to be kept up and the HOA board agreed upon inspecting the yard that it violates an HOA covenant. I then received an email from Megan of Phoenix Property wanting me to remove or change my online reviews, claiming they aren't accurate. My reviews are very accurate, I've been amending them to reflect any new information or understanding as honesty and fairness are very important to me. In one email, I had asked Phoenix Property to ask the owners, out of fairness, to consider paying me back for my vine mitigation bill and splitting a probable future bill for having a surveyor remark the property line between yards. This they said the owner refused, saying the owner is not legally obligated to do this. That's true. I had asked this as a possible remedy as if the owner had cleaned up the 2 dead trees, mitigated their vines and also helped with my related bills, I would have felt the owners were making a big effort to repair relations with me and undo damage. But Phoenix Property says the owner has said no. Then they told me that I had agreed to take down my reviews if the owner gave me money (even used the word extortion)! I never said such a thing and this lie is very upsetting. Phoenix Property claimed that an arborist (later listed as a landscaper) had examined the trees and vines at 2702 and that the owner would begin some kind of action (specifics were not given as to what would be done). But to this date, no cleanup of trees or vines has occurred on that property. The trees have been leaning since fall 2021 and I notified Phoenix Property (and have photos) in Dec 2021. It's now May. Megan also told me in an email that she wants me to rescind my complaint against Phoenix Property with the BBB. The email says they will take action against me if I don't. I found info on the BBB website that says a company should never ask you to rescind your complaint, much less say that actions will be taken if I don't. It's against BBB standards and could result in the company losing BBB accreditation. I reported the demand to the BBB. I understand Phoenix Property can't make the owner decide to clean up his/her yard and maintain it, but they are in agreement with the owner to manage the property. If the owner is being negligent, and Phoenix Property does not condone this, they need to confer with him and stop being his management company.

There should be a -star rating this crook would get it. Rented a house from him getting Maintance…read moredone in a timely matter was joke. Getting an appliance replaced is a bigger joke. When you move out he wants to charge you for the normal cleaning painting and changing locks that is part of turning it over to the next renter . He thinks it's the leaving tenants responsibility . What a jerk and crook

Real estate people who actually answer their phones! Great customer service and property managers…read morewith a personal touch. If you are seeking a property management company that is ethical, professional with lots of experience I'd highly recommend Treasured Property.

I am renting a house from Muscadine+Pine and am quite pleased with my experiences over the past few…read moreyears. My dealings with Eric, who is very professional, conscientious and courteous has handled any of my issue that have arisen in a timely manner. For example, last New Year's Eve, the furnace quit working so I contacted him and within two hours someone was on site to fix it. I'm appreciative of the way Eric handled this emergency! I would recommend doing business with this company and can honestly say Muscadine + Pine Property Management, and especially Eric, has proven to me to be a landlord who cares for their renters and properties alike! Thanks for all the efforts you put into your house which allows me to enjoy my home all the more!

From the owner: You deserve a property management partner that you can mutually work with and combine complimentary…read moreservices. We help execute your investment strategy and deliver unbeatable peace of mind. Far too long, property management has been something to endure, not enjoy. We’re taking a fundamentally different approach by questioning the norms of the industry and creating truly great outcomes for everyone involved. So property investors can thrive. So tenants can love where they live. An example of challenging industry norms is how we amortize our lease-up/renewal fee over the lease term. We understand that investors have bills to pay and going a month without some cash flow hurts. So, we spread the lease-up/renewal fee over the course of the lease term for your convenience. We’re doing this (and more) by combining the sophistication of technology with the personal touch of a local management company. That means caring for properties like they’re our own. Operating with transparency. And developing solutions that dramatically reduce stress and improve performance. We are industry veterans; real estate pros with property management experience and track records of driving change through innovation. Together, we’re here to set a new standard and make people happy in ways they never expected. In everything we do, we want to change property investing and management for the greater. We look forward to helping you execute your investment strategy!

potential property owners and tenants, for the love of GOD do not do business with these scumbags…read more recently completed a two year lease with these clowns for a 3500 sq foot property in Cary. I will say they were fantastic right up to the point i moved in. with in weeks i had a water leak from the master bathroom requiring the master bath shower and tub to be removed and replace, (a three month process). (they knew about the issue before i moved in and did not address it, but painted the ceiling to cover the damage before i moved in.) they will conduct a 6 month review on the property. i get it, no problem but the old man that showed up came with a 360 camera. the same setups that relators use to show case a property. when i refused to let them use the camera they gave me attitude. they kept saying it was in the lease so i asked them to show me where i agreed to this. then they just conducted a walk thru and found now issues. also, it those two years, the washer failed three times and they finally replaced it. then the microwave/oven unit failed and they replaced it after a few weeks. at move out i requested a walk thru and they refused to complete one with me. i had to call three times a day for over two weeks before some idiot answered the phone and told me i would get any part of the deposit that wasn't used in 60 days. but he couldn't tell me what they were going to charge me for. please, rent from anyone else in wake county. absolutely anyone else.

This has been one of the most frustrating experiences Ive ever had with a company. They never…read moreanswer their phone, and even when you leave multiple messages, they simply do not call you back. It feels like they completely ignore their customers.Theyve sent unprofessional, unwanted vendors to my home to handle cosmetic issues I never requested, and in the process left me without access to a shower for several days despite me specifically asking them not to proceed with that work at this specific time. When my AC went out in the middle of summer and my thermostat was reading 84 degrees, I practically had to beg them to send someone to fix it. On top of that, my rent increases every year, and there are random additional fees that are never clearly explained. While I truly love the townhouse itself, I am choosing to leave solely because dealing with this company has been such a nightmare. On the rare occasion you do get someone to return your calls or follow up they are rude and completely unhelpful.I strongly recommend avoiding this company at all costs.