Our family has used Playtime Pet Sitters for several years. The staff is amazing and they always…read morepost pictures along with a summary of each visit on our customer portal so we can see our cat Panther is being loved and cared for every time we are away.

We have used Playtime Petsitters on four occasions since moving to the Springs. I have over 25…read moreyears of experience hiring petsitters and was fortunate to have the same sitter for 12 of those years, so I'm very familiar with what consistent, reliable care looks like. The good: I was impressed with owner Susan's responsiveness during my initial call. She was friendly, helpful, and walked me through the process. Our meet‑and‑greet was scheduled a couple of weeks out, and the sitter we met was friendly and someone I felt comfortable with. Where things fell short: During our first three‑night trip, I was surprised to see a different person in our home for almost every visit -- four sitters total, only one of whom we had met. This was never communicated to us, and the rotating sitters did not seem familiar with our home or our dogs. Additionally, the time between the evening and morning visits was consistently 12-13 hours, which is longer than we were comfortable with (and documented in their portal notes). Our second and third bookings were short and uneventful, which we appreciated. Unfortunately, our most recent experience was not positive. Our dogs were not walked for the first two days because the assigned sitter reported they were "too sick" to walk them. I'm unsure why someone unable to perform basic duties was sent to our home. When I contacted Susan, she did not recognize my name, address, or dogs, despite having personally cared for them on a previous visit. She did step in to take over the remaining visits, which I appreciated. However, on Sunday -- the day before our return -- she called to say there had been an accident in the house and that it was "messy." She preferred to leave it to "solidify" because it would be easier to clean later. I strongly disagreed and directed her to the cleaning supplies. She was argumentative but said she would return to clean it. We arrived home the next day around 2 p.m. to find feces throughout the house, clearly from the prior morning. It was crusted, smelled like a kennel, and had been tracked everywhere by the dogs. This was despite three additional visits after the accident occurred. Since returning home, I have attempted multiple times to reconnect with Susan to discuss what happened. Communication has been minimal, and the responses I have received have been excuses rather than accountability. Bottom line: This is marketed as a premium service, but our experience did not reflect that. Between the lack of communication, rotating sitters, long gaps between visits, and the unacceptable handling of the most recent incident, the service has not been worth the cost, the stress, or the cleanup afterward. I hope this feedback helps others make an informed decision.

Sydney is amazing with our dog Romeo! I absolutely love that she sends me pictures of his time with…read moreher while we're away. She is so caring and just so great to work with. Romeo has some anxiety issues so having him in a home environment instead of a kennel is fantastic for him and gives me peace of mind knowing he's being cared for just like if he were with us. 20/10 would recommend to everyone

Sydney cared for out 5 dogs, one of which is a deaf puppy, another is a tiny old chiuahuah, and…read morethen 3 big dogs, for 4 days. She did an amazing job managing each of their needs and loving them. Communication was excellent and you can tell she really loves her job. She did not mind coming back multiple times a day for a few hours each visit. She followed the instructions we left and we 100% trust her in our home and caring for our dogs. We are so happy that we found Pampered Pals and Sydney!

I always bring my cat, Noodle here! Nail trims and for when she needs a good grooming. The staff is…read moresuper sweet and I know Noodle will always be taken care of.

They did a wonderful job with my mom's elderly long haired cat - who never had a bath before. Very…read morethankful!!!

We can't say enough great things about Jason! He has been taking care of our two dogs, for over a…read moreyear now. From day one, we knew our dogs were in great hands--Jason is reliable, kind, and truly cares for our pups as if they were his own. What really sets Jason apart is his dependability and trustworthiness. No matter the situation, even on short notice, he's always there when we need him. It gives us such peace of mind knowing that George and Frank are happy, well cared for, and safe whenever they're with him. As an added bonus, they love him and get so excited when they hear he is coming, they even recognize his name now. If you're looking for someone to take care of your pets who is responsible, caring, and goes above and beyond, Jason is the one. We highly recommend him to anyone!

What a great service! I cannot recommend Jason highly enough. Cats are happy, he texts us after…read moreevery visit, he brings in our Amazon and shuts the windows when it rains! We've used Mile High Pawz twice and will definitely be using them again.

I've held off on leaving this review in hopes that the owner of Camp Bow Wow would reach out to me…read moreas promised. He never did -- which says everything you need to know about how this place is run and how little they truly care about the dogs in their care. On May 10th, I dropped off my 4-month-old golden retriever puppy, Doug, for daycare. Around 4 PM, I got a call from a staff member named Anna saying Doug had been injured while playing and was bleeding. She said I "may want to take him to the vet" but left it up to me. Naturally, I was shocked and immediately asked, "Is he okay? What happened?" They said his gum was punctured while playing with another puppy. Okay -- accidents happen. But here's the kicker: this happened at NOON. They waited FOUR HOURS to tell me my puppy was injured and bleeding. That is completely unacceptable and irresponsible. I asked why there was such a delay in notifying me. Anna -- who had just gotten into work -- apologized and said her manager was present when it happened but chose not to contact me. Let me be clear: I am trusting you with the care of my young puppy, and when he gets hurt and bleeds, you don't even have the decency to call me immediately? I was livid. Not only was this dangerous for Doug, but it also put me in a horrible situation because my regular vet closes at 2 PM on Saturdays. Instead of having the option of taking him to our trusted vet, I was left with the much more expensive and time consuming (who wants to make their nervous pup wait hours at a vet?) option of an emergency vet -- all because they didn't pick up the phone. I told them I'd be right there (I live 5 minutes away), and as soon as the manager found out I was coming, she left. No accountability whatsoever. Anna was amazing -- the only bright spot in this disaster. She was sincerely apologetic and even admitted they've had ongoing management issues. She told me the owner, Nick, would call me on Monday and even offered to cover vet bills if I took Doug to their preferred vet. That call never came. The next day, I got a call from Sienna (I believe that's her name), who apologized for not calling sooner and for leaving before I arrived. She claimed the delay was due to her "reviewing the footage" -- which is a terrible excuse. I made it clear I didn't care how it happened, just that someone should have told me IMMEDIATELY. She agreed she had no excuse but still managed to shift blame by saying Doug was playing more roughly than the other dog. He's a puppy. They play rough. That's expected. Don't try to blame a puppy for your negligence. Again -- this isn't about the injury. Accidents happen. I completely understand that. What I don't understand -- and won't accept -- is the complete lack of urgency, transparency, and responsibility. I spent the weekend flushing Doug's mouth, cleaning up blood, and watching him like a hawk because you failed to do your job. Luckily, Doug is okay -- his regular vet advised us to monitor him closely, as antibiotics are not ideal for such a young puppy. But the real issue? Not only did Nick, the owner, never call me -- even after being told I was expecting it -- but I haven't heard anything from him to this day. I did get an email from another staff member asking how Doug was doing, and I responded that he was better but never heard back. No accountability. No follow-up. No professionalism. It's heartbreaking because Doug loved daycare. He had so much fun and would get excited every time we pulled into the parking lot. But thanks to this experience, we can no longer trust anyone else with his care. You've completely ruined that for us. And you've also lost what would've been regular business -- we had planned to use your grooming services and board Doug for an upcoming trip. Not anymore. To top it all off, if you watch the live cameras, you'll notice that most of the time, the staff is just sitting around chatting -- not watching the dogs like they should be. Extremely disappointed, furious, and heartbroken. Do NOT bring your dog here if you expect them to be well cared for. Because if something goes wrong, you may never even find out -- until it's too late.

i've been taking my dog here for 11 or 12 years and they are absolutely wonderful and she loves…read morecoming here. She's very old now but I still bring her because she enjoys it so much even though she is crippled with arthritis now. I pay a little extra for her to get 15 minutes of snuggles when she's there and she is a very happy puppy. They are diligent about giving medications exactly correctly and anything else you could want from them. I love this place and my dog loves this place. It's so much better than just boarding a dog in a little kennel where it's miserable for weeks. Here they are allowed to play all day and they are not stuck in kennels except perhaps at bedtime I'm not sure how that works.

This review is way overdue; Several years ago, I hired Matt Rogers to pet sit my Pug for couple of…read moreweeks in a stay home basis;we live in Southern California. we had a trip coming, and few days before we left on our trip, I took my dog to the vet for a check up and regular vaccines; I also asked one of my sisters to stop by once in a while to check on Rocky ( my Pug). In one occasion, she stopped by to check on Rocky and I do not know until know what is what she found out, that she had to fired Rogers. I messaged her from abroad, and she only told me that she had arrived, and found my dog in a bad condition, and she just said " I think that guy is nuts", I asked her what happened, and she did not want me to worry about; she continue to say... I am sorry, however, I had to ask your dog sitter to leave; Rocky is not doing well, I will be taking care of Rocky now. She took my dog to the vet. We were about to return from our trip. When we finally got home, Rocky was still not feeling well; his rear was very sore, inflamed; he was very stressed out, he looked sad; very different than the way he usually was. I asked my sister what is what she found out when she came by the house to check on my dog, and she just told me, "I do not want you to stress out more, however, I think that guys is nuts, do not hire him again". I never found out what is what she saw, or in what condition she found my dog? The pet sitter was staying over- night at my house; so I have no idea what went on. My dog never recovered, his personality was drastically changed, he looked sad and afraid; he was not longer the happy playful dog. I was devastated and feeling guilty that I hired some one else to take care of him. My sister was the one who usually took care of my dog every time we went out, however, this time I did not want to bother her, and decided to hire a pet sitter. Totally regret it!

I had to go out of town for a little over a week over the holidays, and looked at options to book…read moremy cat, Dexter, into a pet "hotel". I did some research online and stumbled across Matt at Roger's Pet Care. I was very glad I did. Matt took the time to come over and meet Dexter prior to my departure, and within the first few minutes I could tell he really loved animals. He was courteous, took copious notes on Dexter's care, and I felt really comfortable having him watch Dexter while I was away. His pricing is very reasonable, and he even sent me a few photos of my little guy throughout the trip to let me know he was okay. I highly recommend Roger's Pet Care if you don't want the price, hassle, and stress put on your animals by boarding them while you're away.

CC at Patty Paws was great :) Our Bassett seemed happy and comfortable when we dropped her off and…read moreat pick up! She had not lost any weight, which had happened at other places. Definitely recommend for most dogs! Great family environment :)

From the owner: Patty Paws Pet Camp : Offers your dogs ( only dogs) a safe…read moreplace to stay at my home where they get 100% attention and love daily while you are gone . We only board 2 dogs from different homes at a time . Our hours for pick up or drop off : after 10 AM and before 6 PM. We can watch your dog for a day, a week or a month.