There is no elevator for upstairs lockers, and the stairs are steep. Their prices are much higher…read morethan they were before this corporation took over Starlite Storage, and the prices keep increasing. My storage lockers were broken into three times, and their remedy was to increase the price of the monthly rental to include insurance, not giving you the option to choose insurance, and not compensating you for the loss of your possessions. Insult on injury. There is no staff onsite and there is no bathroom as there used to be when it was owned by Starlite Storage. The staff works remotely from Pacifica, in this area. It is also very difficult for me to place the replacement padlocks they gave me into the doors of the lockers.

If I could give this place zero stars I would. The people that previously owned the place were…read moreincredible. I was with them for over 10 years and never once a problem. These people come in and not even a month goes by and they automatically tack on 10 for renters insurance. Then not 2 months goes by and I see that my credit card was charged almost 40 dollars more a month. You need to understand my unit is SUPER small. Like the size of a big Porto potty just to give you an idea of the size since i don't have measurements. When I first moved into the unit over 10 years ago, it was $70 and they never even raised my rent until like five years later. When they did, it was always like 5 dollars. When they finally left my rent was $85. So overall my rent went up $15 in over 10 years. These people come in and within two months my rent was almost 40 dollars higher. They did this in less than 2 months. The worst part folks? They didn't even have the audacity to notify me. They have my email address, my phone number, and my address and instead of just telling me like a decent human being would they just charged my card. When confronted about this. They said they sent an email but it didn't go through. So I asked them, You knowingly sent an email to the wrong address and you saw that it didn't go through and you still thought this was the best way to conduct business after this client has been with this facility for over 10 years? Unbelievable. I will not do business with people that treat their customers this way. I told them I will be taking my stuff out immediately and they told me I can sign the documents the following day at the facility which would've been a Tuesday. Nobody was there on Monday. They told me I have to give them 15 days notice before I evacuate. So now I have to sign these documents tomorrow or the fifteen days notice bleeds into September forcing me to pay more. The lady I spoke with, Victoria, tells me that someone will definitely be there on Tuesday to help me with the paperwork. After finding a sitter for my two-year-old and going down to the facility, nobody is there. These people are beyond inconsiderate. When taking my stuff out of the unit, I notice there is water all over my antique dresser and all over the floor. It's amazing how my stuff was in this unit for over 10 years and I never had a problem. These people come in for less than two months and all this..... Yelp, you need to make it so that businesses can get either zero stars and maybe even a few negatives. This place would get a negative star for sure. People, BEWARE !!! Do not do business with these people. I must mention that this is the facility in Pacifica. These are the type of people that will raise your rent to the highest possibility at EVERY opportunity they can. Be aware.

The front desk clerk was very nice, kind, and helpful. I would have given it a 5 rating…read more Except the units look a little rundown. And no elevator or escalator to get to the second floor. But other than that, it is just fine for what I need. They even supply you with a lock and 2 keys . Which is great since I didn't have one at the time. Over all, it was also reasonably priced.

I've rented there for years now. Since Covid started and Leslie is very helpful and friendly. That…read moreis rare here in the valley to have someone who actually genuinely smiles and likes the people who come in . I actually look forward to seeing her when I stop by to get tools stored there. I hear about other places that are prone to theft and I am glad that my tools are safe until I need them . I don't foresee me moving them anytime soon. Thank you Leslie ( and Bob) . James

With my adult daughter and two cats living at home, my apartment seems to have shrunk during the…read morepast year (lol) of sheltering in place. We need more space and aren't prepared to move to a bigger place, so...storage. I was disappointed that a lot of the places I called either had nothing available or were charging somewhat exorbitant prices, for places that weren't in great shape. Fortunately Sunnyvale Self Storage not only had the size unit I needed, but also their prices are reasonable and they keep their spaces clean and well maintained. They're doing a nice job of keeping Covid-19 mitigation efforts implemented, as well.

Staff amazing service amazing very helpful very clean. Please always on point. If there's a some…read morething they will deal with it. Overall I've had nothing but great experiences.

I've had a unit at Stafford Self-Storage for a few months and I'm very happy with the staff,…read morelocation and price. Everyone I've dealt with has been really helpful and friendly. I appreciate the fact that there is a sky light so I can easily see into my unit and its pretty clean.

Sunnyvale Self Storage has closed and is now under new management as Stafford Self-Storage. The…read morestaff is friendly, the property is safe and secure. Open Monday thru Saturday from 9:30am - 6:00pm Sunday: 11am - 5pm

The bot keeps asking same questions which I have already responded to and not really listening to…read moremy requirements

Nobody likes being clowned or played. People work hard for their money. Something in my gut tried…read moreto warn me, I knew it was a scam, something told me. You are offered a reasonable rate, you move in, then BOOM! Your rate goes up 54%. it went from $180 to $277 in only 3 months. They are aware they are causing emotional harm and unnecessary stress on their customers, but they don't care at all. Our entire system is failing when these companies can manipulate the fair market value of storage unit rentals, thereby price-gouging everyone. It is very clear they are using software that raises rates, violating anti-trust laws, destroying a free market that harms the consumer. I thought I met a friend, but he wasn't; he is just another employee working for a company that cares nothing about people and only cares about enriching itself. I remember hearing him say that rates are going up again and he can get $325 for my unit. There needs to be laws passed that rein in these facilities, a rent cap, a cap on rent hikes. They should not be allowed to raise the rent every 3 months or every year. If rent is paid leave the consumer alone. Strict rules and heavy penalties, and fines need to happen. Or the harming of consumers continue.

I have to say, the staff at this Sunnyvale location is amazing. I feel bad that I don't recall…read moretheir names, because they sure do remember mine when they see me, and they are so friendly and helpful. Whenever I interacted with them, they always had a smile and were so helpful. It has always been a positive experience dealing with the staff at this location.

We had our belongings at this location for about six months. The unit didn't have any issues with…read morebugs,rodents,weather or theft. I would just recommend calling the office beforehand if you know that you'll need in person assistance to make sure it's in a timely manner. Management is good at calling back after leaving a message.

This place is recently under new management ... and they suck…read more I had rented from them for about 15 years prior to the owner change, but the new corporation? Yuk! El Camino Storage down by the airport is about half the cost ... and a 1/4 of the headache. I'm gone.

I used this storage center once when I needed to store a bunch of stuff in prep for a huge garage…read moresale I was going to have. I had a hard time finding the place as it sits back away from the main street and its difficult to see the address. I actually needed to go home and get my GPS so I could find this place. Next it was very hard to actually find office staff in the office during the posted hours of operation. When I did finally find someone in the office the guy seemed like I was inconveniencing him by asking him to show me a few units. We hopped in a rickety old golf cart and we drove over to the storage unit I was going to rent so I could take a look. We simply could have walked but I think the guy was lazy, but whatever. Upon returning back to the office the guy hit a crack/bump in the driveway by the office and almost dumped the darn golf cart over. We got out of the golf cart and it continued rolling for about 5 feet beyond where we got out. I rented the storage unit for a few weeks and turned in my keys before the month's rental was up. Keypad & pass code required to enter premises. Storage access hours 7:00 am - 7:00 pm (terrible hours: as it doesn't allow much time to access the storage units for working people) If I ever rent a storage unit from this place again it will only because I want to save money and am wiling to put up with their wack storage access hours. The storage unit was fine and met my needs, so no problem with the storage units from what I could see. Just terrible service, oh yeah and the office area is small cramped and funky inside.