Great storage facility--clean, well-maintained, and with a big driveway that makes access easy…read more Very convenient location close to the freeway. Staff V and Joey were extremely helpful and patient, and they always called back when I needed assistance. Thank you!

The storage facility is clean and well run. However, their ownership is very greedy. I started…read morerenting there for $145 per month for an 8'x10' indoor storage unit. I never missed a payment. Now it is being raised again. This time to $319. I have now rented a 8'x10' unit at another facility. StorQuest self storage is greedy. California will institute rent control on storage units if this gouging continues.

I have been storing stuff here for the past few months, and very happy with Saf Keep Milpitas…read more The facility is very clean. They have drive up units and also interior and upstairs units which are cheaper. For the upstairs units, they have carts/dollies on site (free to use) and a large elevator. Every storage unit has an alarm. You need to enter a code to unlock the gate from where you can drive in, and this disables the alarm to your storage unit. When you leave, you unlock this gate again to exit, and that arms the alarm again. There are lots of cameras all around, which makes this place more secure. Renting a storage unit is easy, you can do it online or do it in person (only takes 10 minutes). I was not sure what size I would need, so I called them and they were kind enough to hold a unit for me without any obligation to rent. The staff is friendly and helpful, and the front office sells packing/moving supplies and locks. You get to spin a wheel at move-in and win a prize.

Excellent storage facility, I've used them twice now. Very friendly staff and secure given that…read moresomeone was always on-site 24/7. The units are easy to access and it took only 30 minutes for the movers to load everything into the truck.

Run away from this company. S&R is also a moving company and they are the most unethical and…read moredishonest organization I have ever encountered. They will lie right to your face just to get your business and then screw you by adding hidden charges and disappearing when a claim is filed. I have moved several times and these clowns are by the far the most incompetent and unscrupulous. Beware!!!!

First moving company I have ever used, and will not use ever again!! Service was horrible. I…read moreneeded my furniture to be delievered on a certain date and I was transferred to dispatch and the guy on the phone gauranteed me that I would have it on the date I requested as well as note my account. It didnt happen, they delivered a day after my request and the delivery person said that he was told to deliver on that date. When they came to pick up my stuff, the movers said that is going to be too much weight and they said that it would cost 3 times my original quote. The 3rd party that they used to deliver my stuff looked like guys they got off the street. The truck was a dirty old used Uhaul Truck, one of the guys looked like they just came from a club. Overall, this company is horrible. Do not use this company as you will be sorry.

I was truly impressed with this business! I had a storage unit here for 3 months and just…read morefinished. The entire process was incredibly simple and I was very satisfied with this business. In addition, the staff is so friendly and professional. I haven't been this satisfied with a business in quite some time, I can honestly say this place is doing everything right! Some features I really appreciated included: - The large move-in truck you can use for a very low cost - The clean, safe, and cool facilities - The on-site moving dollies - The free lock if you enroll in auto-payments I highly recommend using these facilities!

**CAUTION** Before renting at any storage facility managed by Cubix Asset Management, I would…read morestrongly encourage prospective tenants to do their homework and ask a lot of questions. My concerns don't stem from a minor customer service issue. They stem from how Cubix handled the aftermath of a burglary at one of its managed facilities where my property was stolen. As a disabled veteran, many of the items I stored were not simply replaceable household goods. Among the property taken were military awards, memorabilia, service-related keepsakes, and personal belongings collected over years of military service. Some of these items had been with me through multiple duty assignments and major chapters of my life. They carried sentimental value that cannot be measured in dollars and cannot simply be replaced with an insurance payment. After the theft, I spent months attempting to obtain basic information, including insurance contacts, ownership information, preservation of video footage and access logs, and a clear explanation of what happened. The process was frustratingly slow, communication was inconsistent, and getting straightforward answers proved far more difficult than it should have been. The facility advertised security cameras and surveillance. After the burglary, I was informed by the property manager that the camera covering the area of my unit was not functioning or connected to Wi-Fi. Learning that after my property had already been stolen was deeply concerning. I also learned that there had been another break-in in the same area of the facility just days before my unit was burglarized. That raised obvious questions about what additional precautions, inspections, or security checks were performed afterward and whether the advertised daily walkthroughs were actually occurring as represented. What was most disappointing was the lack of urgency and accountability after a customer suffered a significant loss. A theft is stressful enough. Customers should not have to spend months chasing information that should be readily available after an incident, especially when the stolen property includes items that are impossible to replace. In the end, after months of follow-up, the only resolution offered was roughly three months of free rent. While I appreciated that some offer was eventually made, it amounted to very little compared to the value of the property that was stolen and the time spent trying to obtain answers. Rather than providing confidence that the matter had been taken seriously, the offer felt more like an acknowledgment that something had gone wrong without any meaningful effort to make it right. The message I was left with was simple: the loss was significant, but the response was minimal. As a result, I have been forced to pursue the matter in small claims court. If you're considering renting at a Cubix-managed facility, I would recommend asking the following questions before signing a lease: * Who handles theft and loss claims? * How can tenants obtain insurance information if property is stolen? * What procedures exist to preserve surveillance footage and access records? * Are all advertised security cameras actually functioning and connected? * What steps are taken when there is a reported break-in at the facility? * How quickly are customer complaints escalated and resolved? * Who has authority to make decisions when a serious issue arises? I can only speak from my own experience, but based on that experience, I would think carefully before storing anything you would be upset to lose. Renting the unit was easy. Getting answers after a burglary was not. Anyone considering a Cubix-managed facility should spend as much time asking about theft claims, surveillance systems, and incident response as they do comparing rental rates. Those details may not seem important until the day you actually need them.

Had great experience talking to Adriana Lara as she helped me with answering all my questions,…read morethank you so much! Such a nice female, I will definitely call again if I have any more questions.

Amazing customer service and pricing!! Everyone is very helpful, it was a very smooth experience!!read more

Rude. The customer service onsite was completely unacceptable. I moved out almost immediately.read more

Booking online close to your rental start date seems to offer the lowest rate available…read more Renting in person typically comes with a higher price and does not include a free lock. The staff were very friendly and courteous when I visited to view the space. Overall, I had a great experience and would definitely return to this location if I ever need storage again.