Westford Family Medicine is fantastic. I've been a patient there for 13 years, and Dr. Fragola is…read moreabsolutely outstanding. I've also worked with several of the nurse practitioners, and they have always treated me with the same level of care and professionalism. I've consistently had great experiences with the entire staff. I highly recommend this practice to anyone looking for attentive, compassionate, and reliable care.

The Dr was ok. A bit disorganized did not really show a lot of interest. I felt like I was just…read moreanother billable patient, told to get a lot of unnecessary tests also to see a specialist that was in now way needed. I was in for a physical only and was billed for another office visit on the same day a fake charge. (billed twice). it looks like they are just in it for the billings. I would not recommend this office.

Amy and Patty are absolutely amazing! they are so welcoming and caring! They know me by name and my…read moreson they truly care about you and take the time to remember and make you feel welcomed on all levels! I have been here for years and now my son comes here as well I'll never change doctors offices !!

I can only speak of Dr. Wilson. She has been great!! Also the staff has been good. No complaintsread more

The staff here is wonderful, so very kind and caring. They went above and beyond to help me feel…read morebetter. I highly recommend 360 Urgent Care.

This place is awesome. Very clean and the staff was awesome. I was in and out and didn't have to…read morewait like most of the other places. So much better than the emergency room.

The ENTIRE staff here from the receptionists, schedulers, the medical assistants, PA & NP, but…read moreespecially Dr. Ozcan, are just remarkable. I just moved back to Boston and had to be seen on a somewhat emergent basis. I was able to get an appointment, book a surgery and then when I had a minor complication, the office was super accommodating to get me in when I needed to be seen. They handled what could have been a very traumatic experience for me and made me feel well taken care of. Highly recommend. Super friendly, professional and courteous. They are right next door to Lowell General Hospital so very convenient. Solid 5 stars.

Extremely clean. Easy access and Covid safe. The staff is polite, professional, and very helpful…read more The schedule was right on. The technician was also professional and explained what was happening thus putting one at ease. Highly recommended.

Dr. Steven Alter never denied my requests for out-of-work notes, and I appreciate that. I did not…read morehave surgery with him, so I can't comment on his surgical skills or outcomes. From my experience, I felt his bedside manner could be better. I often left feeling like my injury and concerns were being minimized and that I wasn't being fully heard. My impression is that he has a very direct, surgeon-focused approach, which may work well for some patients but wasn't the best fit for me. I can't say he's a bad doctor. However, beyond providing me with time off from work, I don't feel much was done to fully evaluate all of my complaints. For example, I never received comprehensive strength testing for the various issues I reported. One thing that also concerned me was that the office seemed to use a standard template in the medical notes. Some of the statements about my care did not accurately reflect what occurred during my visits, which I found frustrating. I've also spoken with three other people who were not particularly happy with their experiences when I mentioned Dr. Alter. Of course, that's anecdotal, and it doesn't mean he isn't an excellent surgeon. This review is simply my personal experience as a patient. I will say Amanda the medical receptionist was great, every request I asked for, she promptly responded to me with the information I needed.

I recommend the surgeons at Orthopedic Associated of North Chelmsford, MA. As a retired RN with…read moreO.R. experience, I tend to be very critical of surgeons. Since 2019, I've had several procedures to alleviate the pain of osteoarthritis. First, a left rotator cuff repair then, in the fall, a left knee replacement, by Dr. Scott Sigman. High praise for him and his team. I had minimal post op pain and was walking the day of surgery. Several years later I had the pleasure of bilateral hip replacements, 1 yr apart, by Dr. Stephen Designa. Again, minimal post op discomfort and, with physical therapy, return to normal with no more pain. And such tiny incisions--I can barely see them! Thank you and bless you, Dr. Designa. Now, in 2026 I'm back for more magic, seeing Dr. Howard Wu for bilateral shoulder arthritis . He is urging me to have the surgeries, first the left which is giving me the most discomfort and limited range of motion, then, after a time, the right. But, since I'm elderly and also caring for my disabled husband, I've been putting it off. He's right,of course, I need them ,and I'm not afraid but he listens to me and, I think, understands. It's comforting to know that, when I'm ready, he'll do his best to give me real golden years. We baby boomers are lucky. Modern technology and talented surgeons. Replace the old, worn out joints and we'll feel better. Maria S, Lowell, MA August 2026

I've been going to this practice 4-6 times/year for nearly 20 years. I have seen just about every…read moredoctor (consistent staffing) in the practice as well as several nurse practitioners (frequent turnovers). I have had only one negative, seemingly uncaring experience (with a doctor) in all that time...everyone else provided phenomenal medical care. The office staff are nurses are friendly and efficient.

I have been a long time patient with this practice, over 25 years. I have always rolled with the…read morepoor customer service and healthcare providers at this practice. I have to stop giving them pass cards now. They run this practice as a business first and patient minded second, even then I don't think they consider the patient. I would not recommend this practice for your healthcare needs.

Does it make sense for a doctor to prescribe a medication that no single pharmacy in the entire…read moretown has? And when you call back to get any sort of help, you get screamed at by the oncall doctor who is unhelpful, and does not understand empathy or pain of patients who have to do so much to advocate for themselves over and over again to get access to SINGLE MEDICATION? I came at 1:45pm to be seen. After 5pm, the prescription finally gets sent out. When it gets sent out, I'm on the phone with over 5+ pharmacies, over and over again who all say they dont have the medication, but they do have the elixir form. I call the oncall doctor (who is not my doctor because I'm running out of time, and pharmacies will close) to see she can send the elixir form and she starts screaming at me saying I shouldn't be using the phone. Rupa Reddy, you're a sick awful severely deranged person. I have had a severe mouth sores for over a week hoping they can help, and now the day is over, everyone left, and I did not receive my medication, and I'm in severe pain. Thats just how awful this office is, they don't give a shit about their patients.

My husband and I recently moved to the area and needed a new primary care physician. I researched…read morethe area and saw Chelmsford Primary Care had great reviews, and that Dr. Sun was accepting new patients. My husband and I got our appointments within 2 weeks of contacting the practice and they were one right after another which made it so easy for us. When we arrived, the women at the front desk were SO kind and helpful, and they truly made us feel at home right away. The medical assistant (she had pink hair) was so friendly and very good at her job. Dr. Sun is easily the best PCP I've ever had, and I knew that right off the bat. Not only is she incredibly warm and kind, but she is thorough, upbeat, understanding and truly listens when you bring up a concern. She made me feel comfortable within seconds of meeting her and I could tell she not only cares deeply about her patients, but she is an excellent doctor. My husband had an equally positive experience with her. We are very happy to have found Chelmsford Primary Care and Dr. Sun, and we hope to be patients here for many years to come.