I have visited the facility twice for a tour and activity. I was impressed both times with the…read morestaff, food, and amount and type of available activities. The place is now almost 2 years old and I believe has successfully passed the growing pain stages. I am on the waiting list and look forward to moving in. Most importantly, all of the residents I spoke with said they love living there!

A beautiful architecture of a Spanish Colonial style that blends in with the 223 year old Mission…read moreSan Luis Rey. Its exterior has the mission style simplicity with subtle elegance. A welcoming feel starting with the smiling staff. The interior gives you this warm embrace. Knowledgeable, friendly and experienced group of people working together to create a beautiful experience to all its members and guests. Care staff are always ready to help with a smile. Providing care to anyone who may need it from Independent Living, to Assisted Living and to Memory care. Check out its memory care - it is one of a kind!

Searching for a memory care facility was a daunting task, and after a few failed attempts at…read morefinding a place for my Mom, we landed at Heritage Hills and I couldn't be happier! The staff is amazing and really is what separates them from others! It all started with Suzy (Marketing Director); she welcomed us in, made sure we had all the information we needed, talked us through the process, gave us several options, and treated my Mom like a normal person. She has continued to be part of the process, even after her primary role had been completed. The first person you encounter when you enter the facility is Yvonne, and she always meets you with a smile; it really gets your visit started on the right foot. Lori, the Executive Director, has stepped in and continued to welcome us, addressing all concerns and helped make the transition smooth. She is a joy to talk with and you know that her team is there for you. Cindy, the head nurse has been above amazing; her attention to detail with all aspects of Mom's needs has been awesome and continues to interface with us, the doctors, and the rest of the staff. Her and her staff keep us updated and really does put our minds at ease. The shining star has been their activities director, Penny. Having a mother with Alzheimer's/Dementia brought on some great concerns and worries for our family as my Mom struggled with her grasp on reality and coping with the world around her. One of our biggest worries was that Mom would retreat into herself, be lonely, afraid, and just not part of the real world. Penny has made Mom's life meaningful and enjoyable. Daily activities, outings, interaction with the rest of the residents, and just making those connections with others around her has really made the biggest impact. To see Mom smile and talk about how much she likes her new home is amazing! The facilities are new and well maintained, with excellent security and a support staff that is always welcoming and friendly. There is a nice porch where residents can sit in the sun, several different common rooms; one with a TV, another with a Piano, and a nice dining area as well. The rooms themselves are very nice and come with cable provided for the TV. Mom is in a private room, with a shared bathroom and small common area. I was able to put a full size bed, side tables, a dresser, and she has a decent closet to hang her clothes... more than enough for her. I simply couldn't be more pleased, and it is a huge relief that Mom is in a place that really cares.

This place is truly awful. My mom has been here quite…read moresometime. I am being told by caregivers that she we should remove her immediately. That she doesn't receive adequate care here. That they are extremely understaffed. That there has even come a time when 1 caregiver had to work a whole floor themselves during the morning and evening shift. So therefore how is one person giving showers, feeding them , changing them and caring for them. I am being told my mom is sometimes not fed because they forget to feed her. They use the supplies that I buy for her like combs, socks and shirts and use them for other residents. They use my mom's wipes and briefs for other residents. That the staff does not use hoyer as they should be and sometimes one caregiver is transferring my mom who is not that skinny or lightweight onto the wheel chair and back for meals. I didn't think much because I barely am able to visit with my work schedule and so a I was told this by caregivers Mike the director is apparently cheap and does not provide enough supplies that even caregivers have to go without wipes or gloves. I will be calling the state licensing and have them come in the specific days and times the caregivers have explained to me so that they could see what's really going on.

My family and I couldn't be happier with Sunrise of Oceanside and the amazing staff that cared for…read moremy grandparents until their recent passing. Upon move in, Sunrise literally rolled out a red carpet for my grandparents and cared for them as if they were celebrities throughout the remaining months of their lives. It was a true treat for them, but even more significant to us - the joy that radiated within my grandparents is something we hadn't seen in some time! My grandfather literally referred to the facility as "opulent and extravagant"; he felt like he was on eternal vacation. We chose Sunrise as they had memory care, which would allow my grandparents to stay together as my grandfathers dementia progressed. Unfortunately, my grandparents passed sooner than we anticipated, but in the 5 months we spent with Sunrise we established lasting connections. My family and I will be forever indebted to each of the talented and caring staff that loved my grandparents like family.

My mom is not a resident here but I tried. It's a long story but I had an emergency situation…read morewhere my mom needed assisted living very quickly. The staff went through extraordinary measures to make this happen in 24 hours. Unfortunately and unbeknownst to me she needed much more acute care but wow, everyone at Sunrise went through a huge effort to help my mom and the residents seemed very happy. It's unfortunate there's so few reviews but this is definitely the best place I've seen and I've seen plenty. I cannot recommend more.

Cathy is amazing! She has helped my parents and me for many years now and has never failed to go…read moreabove and beyond to help us find the right care. She is so knowledgeable and extremely well-connected. She seems to be available 24/7 and really cares about the people she is assisting. Thank you!

Kathy and her husband have helped me with my family's heathcare needs for the last decade now…read more They are prompt, professional very knowledgeable of the healthcare services in this area .It is such a pleasure to working with them

I lived in the Independent Living side. The place is gorgeous and well kept up. I didn't want to…read moreleave. It was the only place I felt at home at since being in the paradise, ca. fire many years ago.

This is such a beautiful and new place located right across from Ocean Hills Country Club. We just…read morevisited here over the weekend since my mom has been looking lately. Maria was our community relations director. Super friendly, knowledgeable, and patient. We got to visit a few of the rooms in the assisted living building which is only about 4 months old. The other part of this facility is the independent living, which is about 3 years old. This place really is beautiful and they have a variety of one and two-bedroom places, and two of the rooms were available for my mom. They have a beautiful pool, movie theatre room, dining area, and the place feels just about the right size and not too large, so it's easy to make friends and not having to walk too far to get anywhere. Maria was a gem, and it looks like she might be moving there. The best place we have looked at so far.

Unfortunately my grandmother was placed here, and we had nothing but issues with the place! The…read morestaff will not communicate with you unless it's about something they need and or want. The quality of care was not given as well! We were told my grandmother would get bathed every day and she was reviving baths once a week. She had to move rooms due to an issue with her room and while "they moved her" they broke her chair, her tv, and jewelry ended up missed included two diamonds out of her wedding band. When addressed with a manager, she avoided and wouldn't call back or participate in a conference call with family to get answers. Gifts that were sent there were never delivered, or were offended delivered 5-10 days after arriving. I live out of state and had to fly out there to make sure that the items delivered were delivered correctly. When Walmart orders for her were delivered, they were being opened and items were missing! The "leadership" there is a joke and dips and dodges all responsibility and will not have any conversation if it's the tiny bit uncomfortable. The "people running the place" are all about money and are farming as many elderly people as they can to make as much money as they can! They take no accountability, no ownership, and clearly do not have any leadership or management ability to speak to people, or have actual conversations. This place was horrible and I wouldn't send my worst enemy to this hell hole!

I was really impressed by the staff, the staff is friendly, attentive, and always willing to help,…read morewhich makes residents feel cared for and valued which is really important!!

This will at first sound like a bad review, but read on. I wish others would leave reviews as…read morewell. This is a residential care home. Our elderly loved one was with this organization for almost a year. Be careful, the owner KHAMSY owns a few homes for the elderly. I believe most of them are in the same nieghborhood. Our elderly loved one lived in TWO of her homes. My elderly loved one an I were not happy with one of the homes this owner is running. Because, one of the caretakes, who was there mon - fri, was rude, impatient, irritable and unprofessional with our loved one who lived there as well as me, the residents family. My thoughts were, 'if she acts like this in front of me, I can only imagine how she behaves with my loved one when Im not here". I am not speaking of the owner, I had little experience with her, as the caretaker was there when I visited. This caretaker is very good friends with the owner, so I guess she gets away with it. Our elderly loved one had dementia. I did not have power of attorney and did not make the choices for our loved one. I would have moved her out as soon as possible, but our loved one had already been through a few other homes in different cities with different owners and businnesses. And I believe it was getting tiring, trying to find her a good fit, as far as a residential home. But after a stay in the hospital, our loved one was then moved to one of the owners others homes. This home was run by KHAMSY's (owner) daughter, SIERRA. Sierra is there mon - fri and lives on site. Her address is 15 Shasta, Oceanside, Ca. This last home was THE BEST. If you are going to use this organization to house and care for your elderly loved one, PLEASE get into Sierra's home. Sierra was so wonderful with our loved one. She has a wonderful personality, cares for her residents, is patien, loving and kindt with patients as well as the patients families. Sierra was very good with our loved one. I only wish our loved one had lived with Sierra from the start. It's so hard to find a good residential care home. We are thankful our loved one spent her last days in Sierra's care.

The care our relative got was excellent. Very warm and caring nursing team. They accommodated his…read moredietary needs, meals on time, facilities clean. We used their services for one year.

Our father's last few months and holidays were filled with attention, care and love. My sister and…read moreI realized that our 96 year old father would need senior, residential care last August. We discovered The Gardens By The Sea, toured and soon moved our father into a comfortable room. It was an adjustment for him, but he was well cared for, still welcomed many visiting friends and family, enjoyed the weekly entertainment groups, the delicious food as well as the Turner Classic Movie channel on their cable. Elsa and staff were friendly, detailed and professional. Owner, David Cooper, was often present to say "Hello" and ask if all was good. We definitely made a wise decision for the benefit of everyone in our family. Thanks to everyone at The Gardens by the Sea! J&J