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    Everett Bark Supply

    3.0 (2 reviews)

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    The Home Depot

    The Home Depot

    2.1
    (93 reviews)
    3.2 mi
    $$

    I can't say enough good things about the team at this Home Depot! We were in a huge rush to catch…read morethe ferry back home after placing an online order, and when we arrived, Kaleb greeted us with the biggest smile. Let him know we were picking up an online order and even though the system showed a two-hour wait, Kaleb truly listened to our situation. He immediately called Jonathan, who dropped everything he was doing to help us out. Instead of two hours, these two had our order ready in under 10 minutes--all with incredible attitudes. Their kindness and understanding turned our stressful day around. We will definitely be coming back to this specific location for all our future projects. Thank you, Kaleb and Jonathan!

    ORDER # WN61377548 I…read moream writing to express my frustration with Home Depot's delivery process and the complete disconnect between what is advertised and what is actually provided. I placed an order specifically because the website offered next-day delivery. That delivery commitment was a significant factor in my decision to purchase from Home Depot. After placing the order and receiving a confirmation email, I reasonably expected Home Depot would fulfill the delivery service that was advertised and accepted at checkout. Instead, I later received a phone call informing me that the order could not be delivered until several days later. At no point during the ordering process was I informed that the advertised delivery date was not actually available. Had I known the true delivery timeline, I would have made different arrangements or purchased elsewhere. What was even more disappointing than the delay itself was the apparent lack of concern regarding the situation. There was no meaningful apology, no attempt to acknowledge the inconvenience, and no sense that Home Depot understood why a customer would be frustrated after placing an order based on a delivery promise that could not be honored. This is not simply a matter of a delayed order. It is a matter of advertising and accepting orders based on delivery commitments that apparently cannot be fulfilled. Customers plan projects, schedules, and personal time around those commitments. When the promised delivery date is not realistic, it should not be presented as available during checkout. After being informed that the order would not arrive as promised, I chose to cancel the order. Unfortunately, the interaction left me with the impression that the cancellation was treated as routine rather than as the result of a failed customer experience. I understand that unforeseen circumstances can occasionally affect deliveries. What is difficult to accept is presenting delivery dates that cannot be met and then acting as though the resulting frustration is unreasonable. I hope Home Depot takes a closer look at how delivery dates are presented to customers and how these situations are handled when expectations are not met.

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    Everett Bark Supply - homeandgarden - Updated June 2026

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