This Burlington location has been around for years, so I'm honestly surprised I'm the first to…read morereview it -- but here we go.
It's is a very large discount retail store with inventory across many categories, from clothing and accessories to home goods and personal care. It's comparable to a Ross or TJ Maxx. I enjoy shopping at stores like this because you can usually find solid bargains if you're willing to look. They carry a wide range of fashion styles at reasonable prices. Most items feel fairly unique -- you're not typically seeing racks of the exact same piece. At most, there might be a couple duplicates per size.
So how does it compare to Ross or TJ Maxx? For clothing, I like Ross & Burlington's prices and selection. Burlington carry a good mix of styles and sizes. However, for skincare, personal care items, and casual jewelry, I prefer TJ Maxx. And for home décor, HomeGoods is still my go-to because they offer the widest variety. One thing Burlington does especially well during the holidays is gift wrap -- they offer extensive selection of wrapping paper for $8 -10 and these some of the largest rolls you'll find for that price!
Now for the part that makes me cautious.
About a year ago, I returned an item on behalf of my mother that was past the 30-day return window. The associate processed the return without clearly explaining the outcome beforehand. When I looked at the receipt, I saw that we were credited less than half of what was originally paid. I asked why, and she explained that once an item is returned past 30 days, the store credit / refund amount is at the store's discretion and may be significantly reduced.
I understand that businesses have policies. However, I looked carefully at the signage, the receipt, and the posted return information at the register, and nowhere did it clearly state that late returns could result in a drastically reduced credit at their discretion. I even spoke with a manager, who confirmed this was corporate policy. That's fine -- but it should be clearly communicated and disclosed BEFORE completing the transaction.
Had I known we would receive less than half back, I likely would have kept the item for my mother instead. We didn't need such a lowly refund. But once the return was processed, it couldn't be undone. I had return-remorse and would have preferred to not essentially "pay" the store more than half of what we originally paid to TAKE BACK inventory. I would have just kept the item instead if I was offered a choice and was told ahead that I'm getting only $3 back because for that price, I'd just keep the item and find a use for it.
That experience didn't feel transparent, and it left a bad impression.
Since then, I've recalibrated my expectations. I still shop here occasionally, but I'm very mindful of return timelines. I have noticed that they now display clearer signage near the checkout explaining that late returns may receive reduced credit/refund, so that's definitely an improvement in communication.
Overall, this is still a solid place to hunt for bargains, especially for clothing and seasonal items. Just be very aware of the return policy and timelines so there are no surprises.
A couple additional tips:
There is a fitting room area toward the back of the store, but it's often closed. There's a sign directing you to the fitting rooms near the front entrance, somewhat hidden behind the purse section (see photos). It's a small setup with two adjacent rooms, and you're limited to six items at a time. Depending on the day, there may be a wait. On my most recent visit, I chose not to wait and brought items home to try on instead.
Bonus tip: If you register your phone number in their system, you get an additional 15 days for returns (a total of 45 days). They can also process returns using your phone number without a physical receipt. There isn't a points rewards system, but those are the main perks.
