Great service! Rafael is great employee. He helped me find exactly what I was looking for at…read morecompetitive prices. I am now a loyal customer.

All around very disappointing experience.... ....purchased…read morea wool suit that required tailoring. After the second fitting gave up on attempting further efforts to get the suit to fit properly It astounds me that a retailer whose business is entirely men's clothes can't get the tailoring right. Additionally, each time I visited the store waited ever so long for a service rep to notice and attend me. The first time I visited another customer who was waiting to pick up his purchase advised me on the poor service. I should have heeded his warning. Go elsewhere

This store is good for fashion lovers The store offers a great variety of clothing, shoes,…read moreaccessories, and home items for men, women, and kids. Whether you're looking for casual wear, formal outfits, or trendy pieces you will find something for you . Staff is very cooperative and helpful The prices are very reasonable, especially considering the well-known brands they carry. They also have frequent deals The store is well-organized, making it easier to browse through the racks without feeling overwhelmed. Overall, Nordstrom Rack combines quality, variety, and affordability, making it a must-visit .

I went shopping for baby clothes and it had a surprisingly good selection of cute clothes at a…read morerelatively decent price. There was not a great selection of toys but that was to be expected. I wish there were more associates on the sales floor. I would give it 3.5 stars. I was looking for a few more things to buy but could not find them. Word of advice to department stores- get a more associates on the floor and sales will go up.

The store is awesome. They have great deals, great styles, and great prices. The staff here is also…read moretop-notch. I went in to get an outfit for a date night with my husband. I came looking for an outfit and not only did I find that and so much more but the manager there helped me find the perfect denim jacket! When I went to check out, I got the surprise of a lifetime when she told me that she was going to gift me the jacket for free through a program that Express offers. I could not believe it. It seriously made my whole day. I will continue to shop at this location because of my amazing experience. Thank you!!!!!

My experience is about my recent online shopping. I…read morereceived clothing that did not fit, so needed to return goods. Previously, returns were fairly simple, bring in to local Ultra or Kohl's and receive credit, with no fees charged. Now, I am advised even if I return in person to my local Kohl's, I will be charged $8.95 for freight! This is a terrible way to treat customers! Why shop there, when other vendors do not impose this added cost? After years of buying, I am finished. Product quality has deteriorated, and now it seems they disregard the needs of customers.

This is the most unfriendly store. No greeting, no " Can I…read morehelp you", just looks of discuss. Why are these people in retail,? Now I know why I stop online. Lands end, you don't care if you ever see me again

I cannot recommend Peter highly enough. He has shown incredible patience and insight while walking…read moreme through the journey of building a versatile, high-quality collection from the ground up. His approach is as thoughtful as it is professional.

I work at Phillips Men Clothing, We have the best customer service and we also have something for…read moreEVERYONE!!! Hello!! Hello!!! Helloooo!!

Bought a great suit from this place! Didn't expect to find a quality suit there but it was quality…read moreand very comfortable for all day wear. Staff was great in assisting me

I visited this store over Memorial Day weekend to take advantage of their sale on dresses, which…read morewas 40% off. I wanted to buy nicer dresses to wear to work when the weather is warmer. I like the quality of Banana Republic's dresses and find them versatile enough to wear to the office and then to a night out. Unfortunately, I found that the customer service at this store was severely lacking. I don't even believe anyone greeted me when I stepped foot into the store. And, it wasn't as if the place was crowded with hoards of shoppers either. The sales associate seemed too busy straightening up the displays than to greet me and tell me about any of the sales. Not good. Nevertheless, I was able to find the dresses I wanted to try on fairly quickly, though the selection of sizes for some of them wasn't the best, given the sale and it being Memorial Day weekend. Can't fault them for that. I can, however, fault them for not offering me a fitting room, since my arms were getting full with everything I wanted to try on. Again, another ding with respect to their lack of customer service. The woman working the fitting room was a bit more friendly. I asked her if they had a dress I had tried on in another size. When she returned, she told me that they didn't and that she checked online and it showed that the dress wasn't anywhere near the area either. She told me that they must have received it as a return from an online purchase or a store in Chicago. No big deal since I wasn't 100% in love with the dress. On the way out of the dressing room, I overheard an employee complaining to another one about a customer. Now, you just don't do that when you work in the retail industry, no matter how tempted you are to do it. It's not professional, and if you're going to do that, do it in the back where no one can overhear you. Imagine how awkward that would be if the customer had heard you! And, I don't know what it is - maybe it's the area, but the salespeople seemed a bit unfriendly, snooty and snobbish. It certainly doesn't help that some of the population in the Deer Park and surrounding area acts that way already. I waited in line for a little while before I could buy my items, mainly because a woman totally cut in front me, but I wasn't about ready to argue with her about it. The transactions happening in front of me seemed to last longer than normal since customers were having the sales employees call other stores or check online for whatever merchandise they wanted to buy. Some of the sales employees seemed frazzled and stressed, which is understandable, but they could have done a better job now outwardly showing it. It was kind of annoying having to wait since I had just a simple transaction - a straight purchase. Eventually, I managed to pay. I like that their process to look up your Banana Republic credit card was super easy. I just had to enter my SSN into the pin pad and show my ID to the woman ringing me up. Unfortunately, she didn't seem to understand that I wanted a dress bag for my items as opposed to having them folded and put into a shopping bag. I'm buying three damn dresses. You'd think asking for a hanging bag wouldn't be such a big deal. She goes, "Well, let me see if I have enough hangers." Um... you work in a retail store that sells clothing. How on earth could you not have enough hangers? I get it that they can't give me the wood ones that they display their merchandise on, but c'mon. You don't have three freaking hangers? *rolls eyes* *shakes head* In the end, she found some and hung up my dresses without issue. I just didn't appreciate the scrutiny over wanting them hanging as opposed to folded in a bag. Overall, not a fun trip, and I definitely will be sticking to the one at Hawthorn Mall. I think the selection is a bit better and the employees I've worked with were definitely a lot friendlier than the lot I interacted with at this location.

I love coming to this location because it is really close to my other favorite store, Victoria's…read moreSecret, and I can park right in front of the two and run in. This store has improved greatly over time. The staff is much friendlier and more helpful. The store also seems much cleaner and more organized. I love that the fitting rooms now have buttons you can press if you need a different size. I might be a little old to be shopping at American Eagle still, but the jeans here fit me like a glove! Jeans are always super difficult for me to find, but AE stocks 00 Long! I used to have to order these online but now they have them in the store! FYI- you can check in on Four Square for an additional 15% off your purchase!

Sent the email below to customer service regarding my bad experience. Their response (also below)…read moreseemed canned and dismissive. Even if race wasn't the issue, Kam's customer service skills are reason for concern. "I entered the store, walked to the only person behind the counter (Kam) who looked up, sighed, and said other side. I walked over, waited for Kam to finish what she was doing. Kam took my jeans (in the bag they were shipped in) begin pushing buttons, inspected my receipt, and asked "do you have the visa?". I told her I didn't want to return, I wanted to exchange. Kam looked flustered and begin looking back and forth, saying nothing. I asked "are exchanges allowed?" "Am I allowed to look around?", Kam begin questioning if I wanted to exchange them for the same style (loose) and inferred that additional money made be needed as if that would turn me from exchanging or additional shopping. I told her if needed, I can pay more. After this interaction everyone one else in the store was extremely helpful and nice, I walked out with jeans that work well for me and a AE hoodie. I am a middle age black man shopping in a upscale superb area (address below), and fear that Kam treated me differently because of that. Unfortunately prejudice is not a new to me but is still inexcusable. I have friends who would benefit from your clothes (price/fit) but situations like this make it hard " AEOs response... Thank you for contacting AEO regarding your visit to our Deer Park Town Center location. I'm so sorry that this particular trip was not a positive experience for you. We want all of our customers to feel welcome in our stores and we strive to train our associates to always conduct themselves with the utmost professionalism and consideration while providing the highest level of Customer First service to you. I'm so sorry we did not exceed these objectives during your time with us. Have a great day! Nicholas V. American Eagle Outfitters

Update: the finished design looks amazing and it's done to…read morelast. Was ready in 2 days and they were so great to call and let me know. Very good experience!

brought in a jacket to alter. thought the shoulders needed to be brought in a bit.. the tailor…read morelooked and made suggestions. picked up a jacket which fit me perfectly! thank you for the excellent work,

It's solid spot for shopping. The store is clean and well-organized, with a good variety of…read moreclothing, home goods, and seasonal items. Prices are reasonable, especially with coupons and sales, and the Kohl's Cash program is a nice perk. The staff is generally friendly and helpful, though sometimes finding someone for assistance can take a little longer. Checkout lines can get busy during peak times, but self-checkout speeds things up. Overall, a great shopping experience with room for minor improvements

Do not return Amazon items here, they claimed to have scanned all four of my returns but I ended up…read moreonly getting a refund for 3. I kept asking the young male employee if he correctly scanned all 4 QR codes because I could see he was struggling. I called back the next day after not seeing the refund and the lady gave me attitude saying it was my fault for not reading the confirmation receipt but I assumed they would've done it correctly The lady on the phone was super rude, had an attitude the entire phone call, cut me off and said "let me talk" and then proceeded to say it wasn't their employees fault but my own. Like maybe you should try and help the situation not put the blame on the customer