Medical visits are three-pronged: the actual visit and diagnosis, the admin/reception, billing…read more Acutal visit and diagnosis: really top-shelf. Five stars! Can't wait to come back! I mean truly. With a family history and an estimated 52% chance of getting breast cancer, I have been doing annual mammograms since 1995. In those years, I've had dozens of breast ultrasounds, MRIs, biopsies, mammos. The actual medical part of Rayus did feel like I was in the Four Seasons of breast care. The doctor spent a LOT of time walking me through why they were concerned about the two anomalies and even gave me her direct phone number and even was the person who called to review biopsy results. (spoiler alert: both biopsies were benign) Admin / part 1 scheduling: Mixed bag; 1 STAR. AVERAGE on-hold time was well over 20 minutes. One time I held for 25 minutes and then they hung up on me. :( Longest hold time was 38 minutes. Truly unethical, IMO. We aren't doing imaging for sport. We are doing imaging because we are searching for bad agents and/or something isn't in the right place and it is stressful and can you not pick up the phone? Good god. Was bad enough that that I DROVE (20 minutes each way) to the nearest Rayus and walked into the reception to book the appointment in person. Admin / part 2 referral bermuda triangle: 0 STARS. "the doctor didn't send the referral yet" seems to be a pat answer, followed by "call back in a week; doctors always say they sent the referral but they lie." Another pat answer. One Rayus rep went so far as to say "the referrals come in by fax; there's a pile on the floor, it takes us sometimes a week to sort through them all." (Are you F***ing kidding me? As a weird aside, I got a nearly identical answer 8 years prior when they kept "losing" or "not finding" the doctor's referral.) Again: I'm doing this because I have a family history of breast cancer. Must I also suffer through the indignity of knowing that my time-sensitive pre-auth form is relying on 100-year-old fax 'techonology' ? Billing: Wait, is Bernie Madoff your accountant? -17 STARS. I arrive for first breast MRI and receptionist informs me that my "copay" is $500 since I haven't met my deductible. Hmm. I'm not sure this is correct, but she's very concise: "If you don't pay up front, then you don't get the imaging done today." Oy. I asked who I'd contact to work this out, saying that I had already met my deductible. "Um, no, there's no one to contact. We don't give refunds." So then I return the following week and I'm given the exact same shpiel. This time I'm told that I need to pay $335 for my "copay" and, again, no money, no imaging. "You'll need to call to reschedule." Then they send me an invoice for $301, claiming on the invoice that I had paid them $0. Feeling desperate (because who has an extra thousand dollars laying around?) I call my insurance company. Who, thankfully, is appalled on my behalf. "Oh, no, no. You *never* prepay imaging. That's not part of our contract with Rayus." I'm on hold about an hour total. But the good news is that after the one hour with insurance, Rayus did refund me the $835 they 'overcharged' me (or stole from me, depending on how precious you are about word choice). Other good news is that the money was back in my account in about one week. That was one month ago. (cue Jaws music) Yesterday I got a Rayus invoice informing me that I stilllll owe them $301 and their invoice still shows that they have received $0 from me and $0 from my insurance, which is wildly incorrect. I think between the four visits and eight procedures insurance has already paid them a few thousand dollars. And, yes, I will owe 20% for the first $1,000 billed. But something's rotten in Denmark when the medical billing is that insanely incorrect. Weird p.s. to all this: I got frustrated that I could not find a billing phone number for Rayus and went down a rabbit hole or two and learned that Rayus is owned by a venture capital firm that has offices in NYC and West Palm Beach. Curiouser and curiouser.

I waited several weeks for an appointment. They called the day before telling me they double booked…read moreand need to cancel and that I have to wait another month for an appointment! Staff are insensitive and unhelpful and unprofessional. I don't recommend this place at all.

Honestly this place WAY exceeded my expectations. Checkin was super easy, and the woman was very…read morekind and helpful. The waiting area is GORGEOUS! Plants everywhere, natural light, soft lamps, and a fireplace. I was so cozy. The technician was sensitive to the fact that I had to drink a ton of water before my appt and made my initial ultrasound really quick so I could use the restroom. The tech was super professional, but also felt like a human being. She truly cared about my comfort (stacking up pillows, dimming the lights so I could relax) and really made me feel at ease. She is in the correct field and exhibited a level of care beyond my expectations. My results were quick and came through my doctor. Overall a great experience!

The location was nice, the billing is ridiculous and inaccurate! Doctors billed with incorrect…read morediagnosis codes and billed for procedures not performed. After multiple phone calls with the billing department and filing a claim, they still say that they can't remove that procedure from the bill, even though the notes from the doctor specifically say that procedure was not performed! Still trying to talk to anyone at this business who can help and read the doctor's notes!

I've lived in 8 states and been to a hospital in all of them.. Evergreen is the best medical care I…read morehave ever received.

Excellent experience at this facility. My husband required a time sensitive CT scan. They were able…read moreto schedule an appointment same day and the staff were wonderful especially Candace, she checked us in.

This was SO much fun for my husband and I! Sometimes you just want to see your baby but you get so…read morefew ultrasounds with your OB/GYN. This is a great way to add a couple of extra ultrasounds in there! Our tech was so friendly and communicative. Our baby was hiding her face the entire time and the tech was patient and asked me to try a few things in order to get better photos! Overall, we loved this. We will definitely come back a bit later into our pregnancy for some more photos!

We loved our experience at Hey Baby! All the grandparents got to come and had comfortable seating…read more Baby was being stubborn and hiding his face, our ultrasound tech knew all the tricks to get him to move around so we got good pictures! They printed extra pictures so the grandparents got to take copies also. Highly recommend!

I need to write this review so that no other mom-to-be ever has to go through the horrific and…read moretraumatic experience we went through. I initially chose midwifery care because my sister-in-law said that midwives are supposed to be advocates for moms and tend to be more patient, empathetic and understanding, however that was NOT the case with Evergreen Midwifery. From my first appointment they were already pressuring me to cancel my OBGYN appointments even though I wanted to evaluate both before making a decision because they said "we can take better care of you" . Yet, at my 12-week appointment which was supposed to be a huge milestone, the midwife only let us hear the baby's heartbeat via a Doppler and said "everything's fine, see you at 16 weeks" and tried to send us home after a brief 15-minute appointment. I was confused as patients are typically offered NT scans at 12 weeks but the midwife refused, saying I "didn't need one". In the end I called my OBGYN who kindly squeezed me in for a last minute appointment and the ultrasound showed that the baby had a medical condition that needed urgent diagnosis and care. Evergreen Midwifery completely FAILED in their standard of care and could have put us in a very dangerous and precarious position given their negligence in offering a 12-week NT scan. They did not offer any sincere apology or follow-up for their horrible mistake even though the manager Kelly promised to call us back to review the case (Spoiler: She did not! They simply do not keep their promises.) We transferred care back to my OBGYN and have received much better care from ACTUAL trained medical experts and doctors there. If you're a first-time mom or just need greater peace of mind during your pregnancy, please PLEASE save yourself the anxiety, frustration and heartache by sticking with your OB practice instead. You will be glad you did.

I had both of my kids with the midwives, and honestly despite both being a LOT (is it ever not?) I…read morewould go to anyone else for my care over them. They're friendly, knowledgeable, and will also tell you when they DON'T have an answer or will try to find one for you, which is so necessary for healthcare providers. Receptionists are amazing, and possibly the only people ever to not question me on my last name

Danielle was an excellent assistant She explained it…read moreCarefully telling me what to expect Office experience- very quick no issues If you take an MRI It's only really 25 minutes

Their office staff are very difficult to reach, I'm not sure anyone works there on some days. They…read morewill never call you back so don't bother leaving a message, if you want to go there you need to just keep calling until you reach someone. They also don't call you even if they get a referral via email or a fax. They are only good if you don't have other options, if you don't, then be persistent. :-) I think the actual radiology read is okay, I have had that and it was fine.

I really enjoyed my experience at BodySpec, the process was fast and efficient. I made my…read moreappointment online and then they sent all instructions via email on how to prepare and where to find the field clinic. Once I arrived, the process took no more than 10 minutes and you are laying face up during the scan. Within 30 minutes after the scan, I received my results and it was insightful to learn about my body fat percentage, fat mass, lean muscle mass, visceral fat, resting metabolic rate, bone density, limb lean mass and most importantly what the numbers mean relative to overall health. My technician, Chloe was great! She was friendly and answered all of my questions!

Took report to my doctor and received great feedback back on some suggestions…read more Going through the report with the AI version is great also. My doctor just gave me some additional medical suggestions. Even a specialist referral to follow up on one thing pointed out.

Great experience. Front desk staff Brittany, MRI tech Wyatt, and another MRI tech (whose name I…read moredidn't catch were) worked well together. I was the last appointment on a Friday afternoon and my visit included special accommodations, which unexpectedly doubled the length of my visit. I was not made to feel rushed and at every step of my exam, the technicians used language to clearly guide me through the process. They were very gracious about it and handled me very carefully, ensuring my utmost safety.

My physician ordered an MRI to address an issue. Insurance denied the request…read more My physician ordered an ultrasound instead. This was completed at Swedish Breast Center in Edmonds, and yet another physician evaluated the results and found it inconclusive. An MRI was strongly recommended. My physician finally convinced the insurance company to approve the MRI. Fast forward to 11/22/24 with an early afternoon MRI appointment at Seattle Radiology on Seattle's First Hill neighborhood. Scheduling was thorough and professional. Park in the parking garage adjacent to the Nordstrom Tower versus street parking. Payment is via QR code at the end, just follow the prompts. Likewise, this location is accessible via Metro Rapid Ride Route G along Madison. Seattle Radiology is located on the 9th floor. Check-in at the reception desk where ID and insurance coverage card will be requested. Other documents are reviewed, signed, dated via an adjacent screen. Additional paperwork will be provided via clipboard to be completed. Waiting area is clean with comfortable seating, has a calming aquarium, lots of natural light, and nice views. Unisex restroom is conveniently located nearby. Pro tips: shower but refrain from using any deodorant, lotions, makeup, fragrance. Eat sparingly, be hydrated. Use the restroom before the MRI appointment. My name was finally called, where I was brought back by an MRI technologist, completed & verified information, shown a locker area to change from street clothes to blue scrubs and lock up one's personal belongings. An IV line was started and flushed. This is where the contrast dye was injected. I was then situated appropriately just outside the MRI tube. An overview and an opportunity to ask questions was provided. A communication squeeze gadget was placed in one hand, warm blanket placed on me, and headphones placed over my ears. I was placed in the tube. I closed my eyes, focused on remaining calm and still as the testing commenced. Thankfully, the 45 minute session was completed in three increments without incident. I did not feel rushed or claustrophobic during my entire appointment. The technologist had a pleasant and professional demeanor. This was reassuring regarding their competency to oversee this MRI procedure. I am still awaiting the final results. However, from scheduling, check-in, and completing the MRI procedure, I had a positive experience at Seattle Radiology.

Saturday hours are advertised as until 5pm. Today, they randomly decided to close at 4:15. We…read morearrived around 4:16. The front desk staff left, and the tech in the back could not accept us for urgent imaging. A sign said to check-in at the emergency department, but ED check-in is apparently no longer accepted. They told us to wait, and someone would open the door. After nothing happened, we returned to the ED desk. Asha at the ED desk was helpful, knowledgeable, and compassionate, and went above and beyond to try to get permission to try to help but ultimately couldn't because the order was accepted from a non-Swedish physician. It is unacceptable for an imaging facility that accepts urgent imaging to have unreliable hours. Also, if a patient is being rejected within advertised business hours, it is better to communicate the rejection in a timely manner rather than after an unnecessary waiting period.

I visit the imaging center only once a year (knock on wood), and each time, I find the services to…read morebe fast and on point. For ladies over 40, this is where you want to go. The appointments are always plentiful and accommodating. The front desk check in desk is very nice. Once inside, you have a changing room and a locker to lock up your things. The best is that they give you a warm robe to put on. I have had three or four visits here thus far. All the technicians I have had were very nice and knew their job well to give instructions to get the images needed. The facilities are quite new and clean. Other than end of work day, I find the traffic here to be reasonable to arrive on time.

While I am not the biggest fan of the emergency room ( I prefer to go to their Redmond satellite…read moreemergency room for speedier quality care). I have also NEVER EVER had a problem with anything financial related to any of my care over the last ten years. Evergreen Hospital is solid. I especially highly recommend the hospital doctors that saved my life when I suffered acute respiratory failure with hypoxia. Here are reviews of two doctors that really made a difference in my health. Very very impressed with both Dr. Young and Dr. Picazo, who both work in pulmonology critical care. I met them both at the end of my hospital stay after I had initially been admitted to the ICU during a frightening, truly life-or-death medical crisis. Both doctors were knowledgeable, professional, and clearly highly talented physicians. Despite their obvious expertise, what stood out most was how personable, compassionate, and down-to-earth they both were. Both doctors surprised me with how relatable they were. I felt relieved and comfortable asking questions during an extremely stressful time. I would recommend Evergreen Health to any and all looking for expert, compassionate and affordable care. He explained everything clearly, never made me feel rushed, and spent a generous amount of time discussing my care and concerns with me. I deeply appreciated both his medical expertise and his genuine kindness. I would absolutely recommend Dr. Picazo to anyone seeking outstanding pulmonary and critical care treatment.

I went to the ER in Evergreen Krkland for knee pain last month. The experience at the hospital was…read morefine; no complaints. The other day, I was notified of an outstanding balance. I wrote to Evergreen's billing department this: I recently received a bill for $361.63 for an ER visit. My insurance covered $2,632.93 for it. That seems like fair compensartion for a 90-minute visit. Given that I'm retired and on a fixed income, is there any way that Evergreen can forgive the balance? Guess what they said: No. They offered a payment plan. Isn't over $2600 enough for a quick visit? This is what is wrong with our healthcare system. Sheer greed. I think I'll choose another provider in the future.