Medical visits are three-pronged: the actual visit and diagnosis, the admin/reception, billing…read more Acutal visit and diagnosis: really top-shelf. Five stars! Can't wait to come back! I mean truly. With a family history and an estimated 52% chance of getting breast cancer, I have been doing annual mammograms since 1995. In those years, I've had dozens of breast ultrasounds, MRIs, biopsies, mammos. The actual medical part of Rayus did feel like I was in the Four Seasons of breast care. The doctor spent a LOT of time walking me through why they were concerned about the two anomalies and even gave me her direct phone number and even was the person who called to review biopsy results. (spoiler alert: both biopsies were benign) Admin / part 1 scheduling: Mixed bag; 1 STAR. AVERAGE on-hold time was well over 20 minutes. One time I held for 25 minutes and then they hung up on me. :( Longest hold time was 38 minutes. Truly unethical, IMO. We aren't doing imaging for sport. We are doing imaging because we are searching for bad agents and/or something isn't in the right place and it is stressful and can you not pick up the phone? Good god. Was bad enough that that I DROVE (20 minutes each way) to the nearest Rayus and walked into the reception to book the appointment in person. Admin / part 2 referral bermuda triangle: 0 STARS. "the doctor didn't send the referral yet" seems to be a pat answer, followed by "call back in a week; doctors always say they sent the referral but they lie." Another pat answer. One Rayus rep went so far as to say "the referrals come in by fax; there's a pile on the floor, it takes us sometimes a week to sort through them all." (Are you F***ing kidding me? As a weird aside, I got a nearly identical answer 8 years prior when they kept "losing" or "not finding" the doctor's referral.) Again: I'm doing this because I have a family history of breast cancer. Must I also suffer through the indignity of knowing that my time-sensitive pre-auth form is relying on 100-year-old fax 'techonology' ? Billing: Wait, is Bernie Madoff your accountant? -17 STARS. I arrive for first breast MRI and receptionist informs me that my "copay" is $500 since I haven't met my deductible. Hmm. I'm not sure this is correct, but she's very concise: "If you don't pay up front, then you don't get the imaging done today." Oy. I asked who I'd contact to work this out, saying that I had already met my deductible. "Um, no, there's no one to contact. We don't give refunds." So then I return the following week and I'm given the exact same shpiel. This time I'm told that I need to pay $335 for my "copay" and, again, no money, no imaging. "You'll need to call to reschedule." Then they send me an invoice for $301, claiming on the invoice that I had paid them $0. Feeling desperate (because who has an extra thousand dollars laying around?) I call my insurance company. Who, thankfully, is appalled on my behalf. "Oh, no, no. You *never* prepay imaging. That's not part of our contract with Rayus." I'm on hold about an hour total. But the good news is that after the one hour with insurance, Rayus did refund me the $835 they 'overcharged' me (or stole from me, depending on how precious you are about word choice). Other good news is that the money was back in my account in about one week. That was one month ago. (cue Jaws music) Yesterday I got a Rayus invoice informing me that I stilllll owe them $301 and their invoice still shows that they have received $0 from me and $0 from my insurance, which is wildly incorrect. I think between the four visits and eight procedures insurance has already paid them a few thousand dollars. And, yes, I will owe 20% for the first $1,000 billed. But something's rotten in Denmark when the medical billing is that insanely incorrect. Weird p.s. to all this: I got frustrated that I could not find a billing phone number for Rayus and went down a rabbit hole or two and learned that Rayus is owned by a venture capital firm that has offices in NYC and West Palm Beach. Curiouser and curiouser.

I am leaving this review today to commend and thank Liz for her INCREDIBLY friendly, professional,…read moreand kind words. What a ray of sunshine! I'm in some of the worst pain I've ever experienced in my life but she had me laughing on the phone and well on my way to scheduling an urgent MRI. I've been on a lot of medical calls in the last month, advocating so hard to move forward in treatment and testing. Most offices have made me feel like I'm swimming upstream. Liz went over and above to help me schedule, to provide information about the procedure, and to assure me that she'll do all she can to help. I'm shocked in the best possible way today - and I just want to say thank you. She really takes the cake! I have had nothing but INCREDIBLE experiences here. I've been in for two separate spinal MRIs and the front desk staff, the radiology techs, and the reports after have been thorough, professional, and incredible. I really love their open MRI and it was a great option for me. The radiology tech jammed with me to some classic rock and checked in frequently about positioning, how much time I had left, and made sure I was comfortable.

Honestly this place WAY exceeded my expectations. Checkin was super easy, and the woman was very…read morekind and helpful. The waiting area is GORGEOUS! Plants everywhere, natural light, soft lamps, and a fireplace. I was so cozy. The technician was sensitive to the fact that I had to drink a ton of water before my appt and made my initial ultrasound really quick so I could use the restroom. The tech was super professional, but also felt like a human being. She truly cared about my comfort (stacking up pillows, dimming the lights so I could relax) and really made me feel at ease. She is in the correct field and exhibited a level of care beyond my expectations. My results were quick and came through my doctor. Overall a great experience!

The people that work here are amazing and the equipment is top notch. They were amazing at getting…read moreme copies of my scans as well, they went above and beyond for me.

Excellent experience at this facility. My husband required a time sensitive CT scan. They were able…read moreto schedule an appointment same day and the staff were wonderful especially Candace, she checked us in.

This was SO much fun for my husband and I! Sometimes you just want to see your baby but you get so…read morefew ultrasounds with your OB/GYN. This is a great way to add a couple of extra ultrasounds in there! Our tech was so friendly and communicative. Our baby was hiding her face the entire time and the tech was patient and asked me to try a few things in order to get better photos! Overall, we loved this. We will definitely come back a bit later into our pregnancy for some more photos!

We loved our experience at Hey Baby! All the grandparents got to come and had comfortable seating…read more Baby was being stubborn and hiding his face, our ultrasound tech knew all the tricks to get him to move around so we got good pictures! They printed extra pictures so the grandparents got to take copies also. Highly recommend!

I had both of my kids with the midwives, and honestly despite both being a LOT (is it ever not?) I…read morewould go to anyone else for my care over them. They're friendly, knowledgeable, and will also tell you when they DON'T have an answer or will try to find one for you, which is so necessary for healthcare providers. Receptionists are amazing, and possibly the only people ever to not question me on my last name

I need to write this review so that no other mom-to-be ever has to go through the horrific and…read moretraumatic experience we went through. I initially chose midwifery care because my sister-in-law said that midwives are supposed to be advocates for moms and tend to be more patient, empathetic and understanding, however that was NOT the case with Evergreen Midwifery. From my first appointment they were already pressuring me to cancel my OBGYN appointments even though I wanted to evaluate both before making a decision because they said "we can take better care of you" . Yet, at my 12-week appointment which was supposed to be a huge milestone, the midwife only let us hear the baby's heartbeat via a Doppler and said "everything's fine, see you at 16 weeks" and tried to send us home after a brief 15-minute appointment. I was confused as patients are typically offered NT scans at 12 weeks but the midwife refused, saying I "didn't need one". In the end I called my OBGYN who kindly squeezed me in for a last minute appointment and the ultrasound showed that the baby had a medical condition that needed urgent diagnosis and care. Evergreen Midwifery completely FAILED in their standard of care and could have put us in a very dangerous and precarious position given their negligence in offering a 12-week NT scan. They did not offer any sincere apology or follow-up for their horrible mistake even though the manager Kelly promised to call us back to review the case (Spoiler: She did not! They simply do not keep their promises.) We transferred care back to my OBGYN and have received much better care from ACTUAL trained medical experts and doctors there. If you're a first-time mom or just need greater peace of mind during your pregnancy, please PLEASE save yourself the anxiety, frustration and heartache by sticking with your OB practice instead. You will be glad you did.

I have a difficult time believing the poor reviews, as my experience in 2026 was phenomenal. From…read morethe front office to the back, the staff was absolutely amazing, empathetic, and caring. I felt respected and supported in making my own decisions about my health care and felt safe and cared for. The tech was incredibly knowledgeable, kind, and made all efforts to ensure my comfort during the procedure. I would recommend BMI and Dr. Jacobs office to anyone seeking medical imaging.

I've been calling this facility for 3 days and absolutely nobody answers. Each time I've been in…read morehold for 8 - 10 minutes, hoping to talk to a person but I'm always dumped into voicemail. Unbelievably ridiculous, unprofessional and complete waste of time. To this day, I've never received a call back and haven't been able to talk to a person to schedule an appointment.

Easy to set up, and the price is solid, I do the quarterly scan and it's good to see if my…read morelifestyle and workouts are making progress with all the stats it shows. You can easily compare the stats with all of your past scans to see which way it's trending. The actual scan takes only about 10 minutes, and the person working at the van is always super nice.

Easy and convenient. Took about 10 minutes. Felt really professional would definitely recommend.read more

Great experience. Front desk staff Brittany, MRI tech Wyatt, and another MRI tech (whose name I…read moredidn't catch were) worked well together. I was the last appointment on a Friday afternoon and my visit included special accommodations, which unexpectedly doubled the length of my visit. I was not made to feel rushed and at every step of my exam, the technicians used language to clearly guide me through the process. They were very gracious about it and handled me very carefully, ensuring my utmost safety.

Positives: friendly front-desk staff, competent and kind technicians, reasonably easy to make…read moreappointments. Negative: outrageous billing practices. For my procedure, I was told I could either pay $200 up front and they would not bill insurance OR they would bill insurance, but if insurance did not pay then my cost would be $400. I asked if I could pay the $200 up front, have them bill insurance, and if insurance paid, they would then reimburse my $200. They refused. Their policy is to refuse to bill insurance if you pay the "discounted" cost up front. If you choose to have them bill insurance and if insurance then pays, they essentially get paid twice-- once from the patient and once from the insurance company-- and they keep both payments. Quite a system. Patient beware.

Saturday hours are advertised as until 5pm. Today, they randomly decided to close at 4:15. We…read morearrived around 4:16. The front desk staff left, and the tech in the back could not accept us for urgent imaging. A sign said to check-in at the emergency department, but ED check-in is apparently no longer accepted. They told us to wait, and someone would open the door. After nothing happened, we returned to the ED desk. Asha at the ED desk was helpful, knowledgeable, and compassionate, and went above and beyond to try to get permission to try to help but ultimately couldn't because the order was accepted from a non-Swedish physician. It is unacceptable for an imaging facility that accepts urgent imaging to have unreliable hours. Also, if a patient is being rejected within advertised business hours, it is better to communicate the rejection in a timely manner rather than after an unnecessary waiting period.

I visit the imaging center only once a year (knock on wood), and each time, I find the services to…read morebe fast and on point. For ladies over 40, this is where you want to go. The appointments are always plentiful and accommodating. The front desk check in desk is very nice. Once inside, you have a changing room and a locker to lock up your things. The best is that they give you a warm robe to put on. I have had three or four visits here thus far. All the technicians I have had were very nice and knew their job well to give instructions to get the images needed. The facilities are quite new and clean. Other than end of work day, I find the traffic here to be reasonable to arrive on time.

This place is a scam, was sent home without any care and was told I had a sprain. I went to…read moreanother doctor a month later because it wasn't healing and learned I have a full thickness torn radial collateral ligament. Let me be very clear, my finger was deformed and locked in an unnatural position. I should have known immediately and walked out after the receptionist had his mask below his nose and was the assistant for my x-rays. I did not feel safe as a woman. DON'T GO, but if you must, definitely don't go alone.

Over the past year, members of my family have been to three different urgent care locations. This…read moreone is my favorite. When I first saw the bill, I was like "That's expensive!" Then I checked the other urgent care locations and saw they were at least the same price. They do tend to prescribe medication more often here than other places, but when I've expressed concern with a specific Rx I had issues with, they were quick to find an alternative. The biggest reason I love this place is the time it takes. I'm usually out the door in less than 15 minutes (with an appointment). That includes greeting reception, getting vitals from an assistant, answering questions about why I'm there, talking to the doc, and leaving with my visit summary. I don't come here when I'm feeling well - I want to be back home, wrapped in a blanket, hopefully with some antibiotics or medication to make my plague less miserable. More than any other place I've been, this checks that box. If you're looking for a conversation about how your family is doing, make an appointment with your PCP. If you're sick and need something addressed quickly, visit One Urgent Care.