Honestly this place WAY exceeded my expectations. Checkin was super easy, and the woman was very kind and helpful. The waiting area is GORGEOUS! Plants everywhere, natural light, soft lamps, and a fireplace. I was so cozy. The technician was sensitive to the fact that I had to drink a ton of water before my appt and made my initial ultrasound really quick so I could use the restroom. The tech was super professional, but also felt like a human being. She truly cared about my comfort (stacking up pillows, dimming the lights so I could relax) and really made me feel at ease. She is in the correct field and exhibited a level of care beyond my expectations. My results were quick and came through my doctor. Overall a great experience! read more

Evergreen Radia Imaging Center - Such a vibey lobby - Diagnostic Imaging Near Me - Kirkland, Washington

The people that work here are amazing and the equipment is top notch. They were amazing at getting me copies of my scans as well, they went above and beyond for me. read more

I had an emergency MRI requested by my primary care physician on Monday afternoon. They got me in Tuesday morning first thing. At first my insurance denied coverage Monday evening. Radia called me after hours to get me on the phone and after answering a few question about my medical history they got the approval (while I was still on the phone!). Wow! I didn't expect that. I arrived in the morning about 10 minutes early to find a nicely appointed and very clean lobby with a cheerful receptionist who promptly gave me the ever-required paperwork and pointed me to a large waiting room with a warm fireplace in the middle--very comfy and calming. I had just finished answering the questions when they came to get me to change into the jump suit. After I was changed they led me to the MRI room where a large bore machine (thank goodness) was waiting in a bright but not boring/techno room with a big window and a big display with a coral reef and fish moving about was waiting. After laying me down on the gantry and setting me up with a headrest, raising my legs, and providing me a warm blanket, they had me put in earplugs, wear headphones and googles with a mirror to see the fish display. Then they ran the gantry into the machine. The whole procedure took about 20 minutes with the usual bumps, clicks, buzzes, clangs, and whirrs, including one sequence that made my right triceps twitch (totally wild given what I think I know about how that machine works). The machine was noisy but not uncomfortably so thanks to the ear protection. I'm fairly claustrophobic but I was ok with the large bore, very small dose of relaxers, and the googles. They did use a contrast on me at the end but I didn't feel a thing despite what everyone said about it having weird sensations. When it was all done I got back into my street clothes and my wife drove me home (this is very important--driving while under the influence of the meds is a ***really bad idea*** because you feel quite good, but you're in fact not at all good). Overall, Evergreen Radia gets top ratings from me today. Thanks to all the staff for making it a much better experience than I anticipated given past experiences! read more

My doctor referred this center. Waited quite awhile to be seen for an xray. When I received my bill by email tried for a month to contact their billing dept which was useless so went back to their office. I paid my bill directly to someone at the front desk and when I got home called my insurance company only to find out Evergreen radia over-billed me. The agent reached out to them to address it and then told me it may take 10 days to rectify. The location is convenient for me, the girl who did the x-ray nice. If you have other options for imaging it may be prudent to investigate those options. read more

Hard to say "I'm a fan" for a place you dont really wanna be - but they do make it as pleasant as possible. Appointment was really easy to make, especially if its referred over via an affiliate - and I got a reminder call two days before. Intake was professional, friendly quick. They showed me upfront what costs would be billed (painful, but appreciated!) My image required me to drink two full glasses of water - so this is my only complaint, that they give me two plastic cups with plastic lids - please, lets do it the Northwest way and use paper cups or even just one cup that I could refill. The waiting area is clean, very pleasant. The nurse/practitioner came and got me on time, explained everything in detail, was very kind and professional the whole time. You get a private locked dressing room for your brief stay. They let me bring in my phone tho cause I wanted a pic of the massive GE analyzer machine. Only 1 stab needed for the IV. Procedure was flawless. Nurse let me know what would happen, and also what i would feel when the dye/imaging solution was injected. If you have to get radiated, this is the place. Well done. read more

This is not the type of place anyone wants to go to but they really helped to make the experience better! Everyone I encountered was so kind and Rayna, the technician, sensed I was feeling very anxious and she really helped me to feel calmer. The results were also sent to my doctor within 24 hours! I highly recommend this radiology facility! read more

Radia could improve on all aspects of their service except the parking. If you've ever wondered how to sample the third world, step inside the building, where the fun begins. Radia sends surprise bills 8 months after rendering lousy services ordered by my care team. This prompted my review, as I'm fed up with them after 4 grueling visits. Radia's MRI and CT quality of care is about as impressive as their accounting. Forget bedside manner or decorum. Every time you visit, you're treated like a number. Never mind the tumor in your leg! Their method of administering an IV employs a militaristic "grab n stab", coupled with condescending tones and attitudes. Then we get to the contrast solution for the MRI. The techs grab you, put the tube into the IV, and mash the solution into your arm as forcibly as possible. I gag with nausea and ask for help. They tell me to "hey just breathe, it's nothing".... I'm pushed off the table when it's all over and told to "have a nice day"... Avoid them. Do yourself a favor. read more

I've never written a Yelp review before but Evergreen Radia's billing department made me furious enough to write this review. For months, Radia failed to bill the correct insurance. After six months and multiple notifications to Radia that they had not billed both insurance providers, Radia finally got it right and sent the correct invoice (bill was suddenly 12k less). 10 DAYS AFTER receiving an accurate bill for the first time, I was sent to collections and received a collections notice. Because I paid Radia directly, Radia's collection outfit still hounded me on the phone. When I explained that I paid the bill to Radia, the collection firm stated it was my responsibility to call them back and give them all of the information (I guess they couldn't call their own client to confirm). This outfit further stated that if Radia didn't proactively notify them that it was paid, this unpaid (paid) bill would go on my credit report. I informed them that as Radia's agent, they are on notice that I paid, and as Radia's agent and on Radia's behalf, would be improperly harming my credit. The response: "You don't know how collection works. We don't have to do anything. That's not what our contract with Radia states." When I asked to speak to a manager, they put me on hold for 10 minutes and then sent me to voicemail. For those medical professionals working out of Radia, I implore you to reassess your billing practices and coach up your billing department. I am not an anomaly; nearly every negative Yelp review points to your billing department. read more

Very unethical and horrible billing department. They charged me for two separate MRIs when I only had one. I fought with them for 7 months and they would not budge on overcharging me. There are plenty of good places to get an MRI so beware if you go to this place. I wish I had read all the reviews before I had my MRI at Radia as I surely would have avoided them. read more

My primary care doctor ordered an MRI for my lower back due chronic pain. My understanding that Radia was going get pre authorization from insurance company before they scheduled an appointment. They scheduled an appointment before getting an authorization. My insurance denied the charges due unnecessary diagnostic testing. Therefore; I had to end up paying out of pocket, about $1700. If Radia had got the pre authorization before they scheduled the procedure, this would not happened. I will never use them again. They are horrible to work with, and very poor customer service, especially their billing department. read more

DO NOT recommend this place! My experience with the billing department just like everyone else here was just outrageous and just infuriating. Beware that if you have a balance they will NOT contact you and just sent you to collections without even letting you know or even calling you knowing that they have your phone number. BEWARE!!!! read more

Had CAT scan with IV contrast. I was impressed with the medical assistant whose first name is Megan. She was courteous, professional and a wonderful conversationalist. The procedures were quick, pain free and overall a good experience. Again a shout out to Megan who made me feel very comfortable. read more

Pathetic service, it has been six days went through CT scan and still no ETA for the report. There is no accountability, no body is providing any ETA. I hope it doesn't take forever them to send the report. Never see such an irresponsible company. Given a choice I will never ever go to them. God Please save America from such pathetic companies... read more

I have been a frequent "flyer". I have found the appointments to be prompt and the technicians to be professional.

Is there "0" star option?! 3 hours of my work day are gone because of their inefficient and unethical Billing Department. They made a mistake sending inaccurate claims to my insurance company to which they never followed up with the insurance company but instead kept sending me a bill which I thought is paid because it WAS included in the first statement which I paid fully. After calling my insurance company who communicated with them on the other line during the phone call and provided the needed documents to review the account they still sent me to a collection agency without caring to review the account. FOR AMOUNT I DO NOT EVEN OWE! about 8 phone calls later I am still waiting for their expedited review of the account which will take 7-10 business days. I was ready to provide a payment over the phone FOR THE CORRECT REDUCED AMOUNT when I talked to a supervisor. They said they cannot accept it without reviewing the account and in the meantime my name is still at the collection agency. It took more time arguing about nonsense than someone grabbing a calculator and seeing where the discrepancy is so they can process the payment. My patience with them is almost over and a finger away from calling my attorney! They do not deserve to be called a service provider because they do not provide any customer service. read more

Fiona the ultrasound tech was fabulous! Because of her imaging work, I was able to get diagnosed accurately and quickly for an emergency situation. Thank you Fiona for your amazing job! read more

I made an appointment for an ultrasound and when I arrived the receptionist asked if I had drank any water in the morning. HUH?! What?? She's like, oh, they should've told you that you needed a full bladder and promptly handed me two large cups of water for such emergencies. Anyways, other than that, everthing was pretty uneventful. The tech came promptly to take me in (only have 1.5 cups of water!) and was very sweet and professional and really made me feel at ease. My bladder ended up not being full enough, but she made it work. The whole environment was professional and friendly and really makes you feel safe! read more

I have had a few imaging studies done with Evergreen Radia. Every experience with this non Evergreen Hospital location, Evergreen Radia office has been exceptional. The staff is friendly, test results are sent to the doctor quickly and the facility is modern and clean. Today, while trying to schedule two appointments, the staff again amazed me at how much better they are then the UW Radiology Department. The staff at Radia takes the time to explain your appointment, your procedure and the billing process. They are knowledgeable and really take the time to care and follow up with you. After a horrible phone experience today with UW Radiology (The new Eastside Center), Evergreen Radia has clearly earned my business. I went to schedule my appointment in person after faxing in my order (a personal preference, they would have gladly done this on the phone) and the young lady who helped me and the tech who answered questions clearly cared about my experience and making sure the process was as easy as possible for me. Although I do not look forward to having to come back for the test, I do look forward knowing that Radia will make it as easy as possible. Note: Be sure to deal with Radia directly at the location just past Totem Lake Mall. The location that is physically connected to Evergreen Hospital contracts with Radia but is ultimately Evergreen Healthcare employees, not the awesome employees who work for Radia. read more

I've been there 2x in the last month. Both visits revisits required IV and took about 1hr each visit. Nice waiting room - Saturday appointments are great if you can get them. Talk about zero stress. Pretty effortless on my part. No billing issue (yet?) on my part, but both exams were pre-authorized by my insurance carrier. Matt did a fantastic job on exam 1, and Leanne did great on exam 2. Both are fine, friendly folks, but Leanne is much cuter! :-) read more

I keep getting and paying bills from this place for $10. I am not even sure they have provided any services for me or my family. Then, I get a notice that a $10 bill was sent to collections. $10 is not a big expense for me but this company is just silly. I wonder if they just send random people $10 charges with the hope that they will just pay it and then just keep doing it? read more

This place is amazing. All of the staff is kind and helpful. They have definitely made my visits over the past year comfortable and non stressful. read more

I won't go here again, they messed up with the bill, said insurance never paid it, and also said I never paid my share. Its under investigation right now!! They lost it? How do you lose something that was cashed.. Then they sent me to collections for a bill that was paid.. NOT My problem they need to fix it.. read more

WORST BILLING DEPARTMENT EVER! The techs and providers are great. Their billing department is worse than the DMV. Set up a payment plan, they said. Sure! I set up a payment plan to have monthly recurring charges on my card until the bill is paid. Apparently, they do that for fun so they can send you to collections. This has happened to me TWICE with Evergreen Radia. They violated the terms of the payment plan by NOT TAKING PAYMENTS. Never once did they reach out to me about not taking payment. Never saw and invoice or even received a phone call! You would think that if something was wrong, especially since money is involved, they would call. NOPE! Can't be bothered. I will NOT be using them again and I will NO LONGER recommend Evergreen Radia to patients. I think I will even call my insurance to let them know of Evergreen Radia's crap billing department. read more

I do not have health Insurance. These guys were nice and gave me a discount for the X-rays that I needed. However, after paying on the spot, I received Bill from them for $60. After calling and asking "Why did I get this bill?", they replied , "Oh, we forgot to charge you for that Xray". This sounds like "Hey we need more money from a guy with out insurance, lets send him another bill" to me. I know Radia has corned the market on X-rays in Kirkland, however, If you have a choice, I do not recommend them. read more

Great staff, easy scheduling, and quick results. Not a whole lot more you could ask for.

I thought I'd come get a chest x-ray and not return. So far I've been here at least 6 times this year since my cancer diagnosis. I have also been to other imaging centers throughout Seattle and on the East side. EVERY visit I've had they've been extremely professional. Very approachable and friendly too. Very empathetic to each patient's needs. I left a bracelet my dad bought me at my last visit. A very special inspirational one. A very kind woman named Lisa called me to let me know she would keep it for me until I could make my way back. That she understood with cancer, it can be difficult getting places. Even to pick up something so important. I've been back since, I now have my bracelet! And I still see smiling, welcoming, competent, professional faces each time I come. Way to go Radia Imaging! Thank you for your professionalism as well as your kindness. read more

I came to Radia for an ultrasound, and was pleasantly surprised to find the nicest check-in desk in the entire world! Lisa was super friendly and helped me get all my paperwork in order. I told her I was dying of thirst and she promised to have some water ready for me when my procedure was done. The woman who did the ultrasound was very robotic and business-y, but nice enough that I felt comfortable. She did her thing while I stretched out on the table watching the screen, easy peasy. As promised Lisa had a giant cup of water for me when I was all done- best cup of water I've ever had (going 8 hours without water is TORTURE!!). I was very very happy with the service at this office, and would definitely come back if I ever need a similar test in the future! read more

Two ladies at front counter have been very rude and unprofessional at suite 200, second floor. DO NOT RECOMMEND THIS PLACE to any of my family and friends. read more

My technician was Phaleab, and she made my experience very calming. Radia was professional and I couldn't have asked for a better experience and more thorough imaging examination. Thank you, Phaleab! read more

Service and facility is excellent. My doctor had ordered an MRI to another facility who couldn't see me on same day . Knowing Radia Imaging, l called them and sherrylinn (spelling) the insurance coordinator verified my insurance benefit on the phone by the time l drove from my physician's office to Radia. Lynette worked with Sherrylinn able to give me a same hour appointment. The technicians Nicole and Alanzo were very helpful, friendly and got me in and out in 15min. The facility provides a freshly made coffee stand with lots if space and cozy fireplace to comfort and ease. T I got back to my work by noon. Excellent!!!! Much appreciated! read more

I enjoyed our visit today. My sister hurt her ankle and we were doing a follow up X-ray. Everything went smooth. The wait wasn't longer than 5-10 minutes. The only gripe I have is when I called to find out if I needed to make an appointment the lady was confused. She said I needed to contact my doctor even though I told her I had a referral from our doctor but she insisted I call the doctor to fax a note so that I could make an appointment. So I did. Total phone wait time for this whole misunderstanding was an hour of my life. I called back to make the appointment to only find out I didn't need an appointment. Just walk on in with your referral from the doctor. read more

This firm will just mail you a bill without making any effort to bill your insurance. If you have good insurance and are thinking, "well no, I won't have this problem I have good insurance," Radia will prove you wrong. If you get imaging here, you'll be billed and receive zero time or consideration from their billing department, if you can even reach them (yon won't). Radia's billing department has decided the stress of mammograms isn't enough, and what you really need to be worried about is paying for a service that would be 100% covered if they did the barest minimum of work to get that money, but instead, Radia will just make it your problem. Never go here. Don't let your friends or family go here. Don't even let your enemies go here, because Radia is that bad. read more

The experience in the office was great. People were nice, on time and had us in and out quickly. What I didn't know was that the billing department will send you automatically to collections if you make a partial payment without prearranging it. Imagine my surprise to open a collections bill from them after paying over half of my bill (just splitting it in two mind you). Terrible service, protocol, and SOP on the back end of things. Think twice about going here... read more

This review is based on my visit (not billing services yet, which I'm hoping will be just fine.) The ladies at the front desk were very helpful and upbeat. All the paperwork was highlighted in the places I needed to sign which made the process go quick. I got an MRI and even that went smoother than expected, although the IV for contrast was pretty painful. The tech who helped and led me through the process was really good at her job. Made the process go quick with pointers and clear instructions through it all. I felt well taken care of and impressed with how they did their jobs. read more

Have had several images done at Radia over several years. They continually improve on their customer service. Wait time decreased, staff very courteous and informative. read more

Great customer service! If you ever need help or a have a problem, ask for Lisa and she will fix it. Thanks Lisa!

After years of being a patient at Evergreen Radia they really messed up and I can no longer recommend them. We received a single billing on which we made a partial payment, the next notice we had was from a collection agency. Apparently their policy changed on partial payments and no longer give notice after the initial billing. I will never go there again and I will be telling all my friends and doctors about this incident. read more

Worst place you can ever visit to get services... You will never receive any bill. And after six months you will receive a collection agents letter where you will have to pay the interest to the collection agent too. I expected a call from them but they never called and send me a letter of collection agents. Is this how to do services????? When you are there at the center, they will tell you that your insurance will cover everything. They will never tell you how much will be the cost to your pocket. Later after six months expect a letter from collection agent. Welcome to the world of Evergreen Radia. If you are really seeking some good help in medical services, never ever go to this place. I wanted to rate this place as ZERO star but not able to so rating it as 1 star. read more

Great service, checking in was fast, the radiologist are always very nice. I had a brain MRI and the person doing it was very professional and helped me with my fear of enclosed places nicely. read more

My 9 year old daughter got through a 45-minute MRI scan without moving and without needing medication. I owe this all to the staff, who were very kind to her and really helped her to relax. They even let my husband be the exam room with her, so that she would feel more comfortable. I was so impressed with how good they are with pediatric patients! read more