My father was brought to this facility because I heard so many positive endorsements. Having…read moresomeone with memory issues is scary. His previous facility he fell and they didn't find him for hours. When we brought him here I was adamant about having a camera in his room. The leadership begged me to "lead with trust" don't put the camera there. I said I needed it to be there for at least 30 days until I was comfortable so could look in on my dad. Within 7 hours of moving him in he was abused by 2 CNA's at the facility. The male CNA verbally berated him for soiling himself. Yelling at him they the bathroom was right there and that he belongs in another facility. While he was manhandled to the bathroom, crying out in pain. The other CNA laughed while looking directly at the camera I placed. To be clear there was a note on the door indicating my camera was there. . After seeming the footage an hour later I rushed to the facility to see my dad and tell the nurse manager (absolutely also inadequate) what I saw and show her the footage. i made a police report but since there were no marks they could do Nothing even tho I showed them the stomach turning footage. I called the state of Connecticut too. But since this facility is "private pay" and not a T19 facility they would investigate but not really do anything. Both CNA's were fired and I believe their licenses taken. Other per diem CNA's told me similar stories even saying they were leaving their shift to report the facility for other violations as well. Do not trust this facility or any facility without pushing for a camera you can monitor. I'm so glad I found this out. There ARE wonderful care providers out there that do this work with compassion.Even in this facility. This sadly was our experience. The nurse manager was beyond incompetent and the leadership as well. Having someone with memory issues is very hard. You can feel like you don't have choices. You do. Go with your gut Good luck if you place a loved one here.

Lovely facility with a wonderful staff that is attentive to every patient! Beautiful grounds with a…read morepatio and pretty landscape where the patients can get out into the fresh air! They also have live music once or twice a week ! They even have a beauty parlor to get your hair and nails done! The food is delicious and the atmosphere at Artis is homey with artwork on the walls they even do cookouts and the patients can sit outside and eat! I feel good knowing they are taking good care of my mom

I wish I found this company sooner. I made the mistake of connecting with the Norwich office of…read moreCompanions and Homemakers first, only because that's the company I always saw advertised on TV. How dumb of me to not take the time to find out about other companies in the home care business. After a dismal experience with Companions and Homemakers, I finally took some time to research for replacement help for my mother. From the very first phone call I could tell Golden Horizons is a quality organization. The owner, Lisa, came to meet my mother and me personally and the following day the assigned caregiver came (on a day off) to meet us. It has been a beautiful relationship from the very first day, and I can't say enough about this well-run company. Mary Anne

I absolutely love working for Golden Horizon. They truly care about their employees just as much as…read morethe clients. I have worked with multiple clients during my time at Golden Horizons and everyone has only had wonderful things to say. I highly recommend anyone looking for a rewarding career or a compassionate home health aid to try Golden Horizons.

We hired Masionicare at Home to look after my mother during her hospice care time at home. After…read morenine weeks, I can only say their service has declined markedly since we hired them in 2016 to look after our father in similar circumstances. Our biggest gripes are the awful scheduling services, and the very gruff, uncaring women who answer their phones. 90% of my phone calls to the central number leave me feeling the person answering the phone resents being bothered with my questions. Although the individual aides and nurses, have been good, our problem is the complete lack of any consistency in scheduling. Numerous times during these 2+ months, aide visits have been changed on the day of arrival minute. We never receive any advance information about nursing visits except for the planned days of visits. No expected windows of time for their visits are ever offered. We have complained about this for six weeks in a row, and the receptionists who answered the phones simply could not care less. The case manager nurse who took over for my mom several weeks ago has never been back. And with all the nurses, it is extremely burdensome when they never tell us an expected time of arrival, so we have to wait throughout the day wondering whether they will come at 9:00 am or 2:00 pm. It makes it impossible to leave home on these days to run errands, take a care-taking break, or anything. It is an unneeded stress placed on family that could be solved with simple professionalism of informing us of a time window for arrival. I agree with a few other reviewers here that while the care itself is not bad, the awful lack of communication is a problem that Masonicare neither cares about nor seems interested in solving. They seem clueless on what family caretakers are going through.

I was referred for PT/OT upon my discharge from the hospital. Six weeks later, they still have not…read moreset up my home care. I have called countless times and for the most part I never even get a return call. I have had home care many times and have never experienced anything like this with any home care company. This is inexcusable, unacceptable,and frankly UNSAFE.

Dear readers, I'm Involved with Artful Home Care nearly for…read moretwo years. This is an exceptional agency. The staff is very helpful and professional. The owner-Beth is incredible. Her energy,enthusiasm,care and concern for others are unbelievable.

From the owner: We offer trusted companionship. We hire only the most dedicated, compassionate and warm caregivers…read more Each member of our team is thoroughly screened and qualified. When caregivers are inspired, equipped and valued they will provide care that is inspiring, successful and valuable, transforming the lives of those they work with. We are committed to caregiver excellence.

Neil (the owner) is a great guy and he's put an amazing team together. we've needed him for 24 hour…read morecare and his whole operation is absolutely top-notch. I wouldn't have anybody else take care of my father. I literally couldn't be more grateful. 10/10

From the owner: ComForCare Home Care is a premier provider of in-home care, helping older adults live independently…read morein their own homes and continue to do all the things they love. The home care company is committed to helping people live their best life possible and also offers special programs for people with Alzheimer's disease and other forms of dementia.

We recently had the opportunity to tour Whitney Center. Many of our friends live there and we have…read morevisited them but never toured. The apartments were spacious and had modern appliances, storage, and neutral colors. The common areas we saw on our tour included a dining area, library, lunchroom, store, pool, gym and pub. It was cold when we toured but we could see walking trails and were told about gardening areas. We have looked at other communities and none so far have had the range of events and activities that Whitney Center did. They did a great job answering our questions. After our tour we met up with our friends for dinner.

My parents chose this place. My sister and I hate it. It's a joke. The restaurant is horrible. The…read morefood is subpar and the service is awful. We went to see the social worker once. Her office is an empty apartment which is lost revenue. Completely ridiculous. The social worker herself is inept and utterly useless. The people who work there seem to be passing through and don't seem to care about the residents. They know they have a cushy gig. I saw one of them laughing at my dad behind his back. I would avoid this place at all costs. It's a rip off