I purchased a house in November-2020 with the help of Frances. We are in the market for less than a…read moremonth before we closed in on a property. We are first-time home buyers and felt stressed at times with several aspects. But Frances relieved us by guiding us with ample information at every step. She has a very good knowledge of Bay Area real estate. There is a difference in home buyers' expectations vs reality. Frances helped us understand that difference very early which is key to winning in this competitive market. Frances takes good care of her clients. She understands home buyers' requirements and carefully curates properties matching those requirements. Unlike other agents who assign their associates for a house tour, Frances herself comes for each house tour to guide her clients with the pros and cons of the property and location. She is an exceptional negotiator too. She played a crucial role in getting our offer accepted. And we are able to close the escrow in just 21 days. She did a close follow up with escrow and lender to make this happen. She is more like a family member to us now I highly recommend Frances!

THANK YOU SO MUCH FRANCES!! I want to take this opportunity…read moreto thank the best Realtor in the Bay Area. Because of Frances Navarro and Team Legacy, my family and I now reside in our dream home! This was no easy task for us, but because of Frances' knowledge, patience, and know-how, we were able to get through this process. She answered all our questions and addressed all our concerns, even after hours, which my family and I appreciated. Frances and Legacy were so great to us that I felt obligated to share my experience. So if you are looking for a home, I highly suggest you start with Frances Navarro

No choice but to use them as my agent works at Coldwell Banker, which is right next to this branch…read more No update or whatsoever on the transaction. Took whole week to get a seller estimated

We have bought, sold and refinanced multiple times and this is the worst escrow office we have ever…read moremet. I was selling a house this time. We accepted the offer on 5/19 and was scheduled to close on 6/9. Susan Sayers from this title company was the person who handled our case initially. However, she went on vacation on 5/22 to 6/9. Really? Why did they have someone who was going to go on a vacation in 3 days to handle our case? We actually would be fine with this if everything went smoothly. Hell no! Before we came into contract, we had a question regarding the transaction of selling house. Our agent asked Susan Sayers and was given a clear answer. However, after Susan Sayers went on vacation and Robyn Sayers took over our case, Robyn refused to give a clear answer. We were okay with what Robyn did if this was an isolated case, as the question was tax related. However,they should have known the answer to our question, as long as they handled same situation before (and we believe that was why Susan was able to give a concrete answer). We mentioned to Robyn about what Susan told us, but was told that Susan was not reachable since she was on vacation. Yes, one shouldn't be disturbed during his/her vacation. But shouldn't she/he pass the work to the colleague clearly before going on a vacation? We had to spend hours trying to confirm what Susan told us. We were scheduled to sign the seller' documents on 6/7. Usually, we would expect to receive the estimated seller's statement one or two days before signing. But guess what? We received this document right on 6pm on 6/6. Should we have any question regarding the statement, who should we turn to for help? Or should we delay the signing in this case? The buyers were scheduled to sign on 6/8. We asked if we could leave the door key and garage opener at the escrow office, so that we wouldn't need to go to the property just to drop off the keys. They said no. Well, they charged me almost $2k and refused to keep the keys for me for one night. Okay, the last thing. What does "close" mean to a seller? Does it mean turning in the key and losing the house ownership? I guess no. It means that we should receive the funds on the day of close, right? But to this company, "close" simply means getting their work done, taking the money and walking away. Like I mentioned above, we as the seller signed on 6/7 and the buyers signed on 6/8. But the title company actually finished all the documents at 4pm on 6/9 and initiated the wire transfer after that. Of course, we didn't receive the money on the day of close. 6/9 was a Friday. We still didn't receive the funds at noon on the next Monday. So we called this company and asked them to trace the money. All we got was to keep waiting. They simply didn't even want to make an extra phone call for us after charging $2k from us. Maybe all I mentioned are detailed things and may not matter to some people. But it is the details that distinguishes good and bad companies. All I can tell is that this is a company who wouldn't want to take any additional responsibility no matter what. They are very self-centered and definitely below the average of all the title companies we have used. We will make sure to never use this company again and would recommend everyone to avoid them. They only had 3.5 stars before my review and most title companies have 4 to 5 starts. I guess this tells something.

We cannot recommend Leo Zhang highly enough! From start to finish, he demonstrated an impressive…read moredepth of knowledge about the entire home buying process, which gave us tremendous confidence every step of the way. What truly set Leo apart was his bidding strategy -- he secured our home for us in what we know was a competitive situation, and we walked away feeling like we had a real advocate in our corner. On top of that, he was incredibly responsive and available to answer our questions day or night. No concern was too small, and he never made us feel like we were bothering him. If you're looking for an agent who is knowledgeable, strategic, and genuinely dedicated to his clients, look no further than Leo Zhang. We are so grateful for everything he did to help us get into our new home!

Buying a home was a long process, but Leo was patient and guided us every step of way. He was…read morealways available to answer any questions and gave us incredible advice. After a few months we finally closed! I would definitely recommend him to anyone looking for a home!

Listens well..Has the quality of a "Baby Face Assassin" which is how one can be disarmed by his…read morecharming and pleasant disposition. Value? Be careful what you ask of him if he sees you have the potential to make him money but no knowledge....Exceedingly subtle because he is educated in foreign schools. Foreign higher ed. is in close proximity to many,many varied cultures and as such those who come with those backgrounds know how to navigate politically and socially...Listen closely to what he says.This is one of the most important things one needs to understand if one chooses to use him. Do all that you can to minimise your risk and be a good Boxer. "Protect yourself at all Times"

This guy keeps sending garbage mail to our house…read more We keep calling and leaving messages to stop sending. My husband finally got him on the phone and he acted like "how dare you not want my junk mail!" Total dick. I'm at a loss when it comes to these people. They running a business where they work with the most important thing in your life - your house. Yet they act like angry 5 year olds when you ask them something like "please take me off your list." Why in the world would I want this guy dealing with something like my house? But when you look at someone's reddit profile, and they have a bunch of "hidden" reviews that are glowing 5 star reviews (see at the bottom where it says "3 other reviews that are not currently recommended), that means they are creating fake reviews about themselves but reddit realizes it (generally when you have a bunch of reviews from the same IP address or you create accounts to make one review about your own business, it gets hidden). The funny thing is when these guys do these shill reviews, they don't have good writing ability and write them ALL THE SAME. Read the fake reviews. They're hilariously awful and exactly the same.

I contacted John for a Business Property and worked with him for couple of months. He is amazing…read more Very friendly, responsible and responding person. He replies to your requests, emails and texts much faster than you expect. Even during the night. He never gives you a guilt trip even if you don't close the deal. Always friendly and proactive. Following up on all matters. I have never dealt with such a great agent. You can work with him with confidence and piece of mind. He is a Gentleman and doesn't have any of those unpleasant attributes that a lot of agents have. Specialty if the deal doesn't get closed. when a deal is big and it get closed all agents are good and great. The measure of greatness is not in successful transactions. You can find it only in unsuccessful deals!! Bottomline, you can not go wrong with him. That is a Fact. Good Luck

John and Svetlana are a great team! Thier unique set of experiences set them apart and make sure…read morethat you are covered from every angle. John's civil enginering background and years of experience in the bay area are invaluable if you are looking for a fixer upper or to help steer you clear from an accidental money pit. Svetlana's eye for design, people skills, and constant smile put you at ease and make her easy to work with. Both are dedicated, detail oriented, patient, and commited to making sure you find the right place for you.

Mark helped my wife and I with the purchase of our first home. He came highly recommended by a good…read morefriend as one of the most knowledgeable, and qualified Realtors in the Bay Area - and he didn't disappoint! Mark really knows his stuff! Not pushy or overbearing at all. He really is your advocate in the home buying/selling process. Honest. Straight forward. Down to earth. Great listener. He is an expert in buying and selling in California and Santa Clara county, and balances his professionalism with a good sense of humor.

Supplement to my initial review, since I just looked at Mark's response to my review. He is not…read morebeing truthful. All I am saying is I think he is unprofessional, and be careful if you work with him. After I posted my review, Mark had emailed me to ask me to edit it. I can understand why he made the request, since it was a negative review, so out of respect for him I emailed him back with the reasons why I would not change it, responding to each of his points. I embedded my responses after each of his questions, and used red so it would stand out from his question to make it easier to read. He emailed me back. As it turns out he did not even bother to read my responses (which were my concerns about him). Read his email response to me below, and you can decide if it seems professional. I do not think it is. Mind you I only met the guy twice. He emailed me back to say in part, "Oh, did you consider that response rude too? I really thought you might have been astute enough to notice I responded within a few seconds of receiving your previous email (hint: that means I didn't read your email beyond the first sentence); but I guess not. If I was interested in being polite to someone like you, it would be apparent. You've made it abundantly clear that any effort in that regard would be a waste of time. Your sense of superiority, entitlement, and self importance knows no bounds. Even though I ignored your comments, I did want you to know that I noticed the formatting (red font color) in your email. Anyone going to that level in a response has some serious mental and emotional issues."

Every experience I have had working with Miguel Portales has been excellent. He fully embodies what…read moreit means to be a professional, hard working, and intelligent realtor. He ensures that his client's needs are met, and he always acts with their interests in mind first. If you are looking for somebody who is passionate and dedicated to give you and your property the ultimate care, then you have found your realtor in Miguel Portales.

My experience working with Miguel was easily the most positive of the many real estate agents I met…read moreduring my home search. The amazing thing? He wasn't even my agent. Even though he represented the seller on the bank-owned property I ended up purchasing, Miguel was professional, responsive and above-board with me every step of the way. I credit him most of all with knowing who to call and how to frame my offer to maximize my chances of closing the transaction, which I did on schedule, largely due to his efforts. If you're looking for an agent who works hard and tells it straight, Miguel is your man. Thanks again, Miguel!

We had an amazing experience with Brett's team once again when we sold our condo in San Jose. We…read morehave bought and sold multiple properties with Brett and each time the experience has been outstanding. Brett and Kim, both guided us through every step of the process with clarity and confidence--from pricing strategy and staging advice to marketing and negotiations. Their communication was always prompt and informative, keeping us in the loop without overwhelming us. What truly sets Brett's team apart is their personal touch. They genuinely cared about our goals and made us feel like a priority throughout. Selling a condo in current economy can be stressful, but with Brett's team on our side, the experience was smooth. If you're looking to sell your home and want someone who is not only incredibly skilled but also trustworthy and easy to work with, we wholeheartedly recommend Brett Jennings and the team.

Not a good or smooth experience at all. They upselled we felt a lot. They wanted us to fix a…read morelot of our home. They said we would get more money, which could be true, but we wanted to put a bit of money in, not a ton. We felt they kept pushing on that too much. Watch out for THEIR inspector that comes out to your home. Because They sent out a contractor/termite inspection guy ( that owned the company) that bloated prices on things to be fixed in the home. And it was a conflict of interest because he would be doing the repairs. And that put us in a pickle because you have to pay for this person to come out #1, and he was expensive and then if you don't like his findings, you can get another contractor to come out, but you have to pay for that as well. And this person's findings are on record and you have to disclose them - so you're screwed. you should probably get your own inspector. After we got his list of things to be fixed, we got a friend of ours who is a contractor and looked over the list and he said this is absolutely highly inflated. For example, a $30 beam you can buy at Home Depot, They wanted for one beam to be fixed was $495. The termite inspector/contractor company guy over all wanted to charge us $18,000 to fix things that didn't need to be fixed- it wasn't a necessity. It was a suggestion and now that's on record & it has to be disclosed. There are a couple people in the company that were really helpful. Overall, my husband and I were very dissatisfied. And in hindsight, we wish we would've went with another company.