The staff here makes for quite a horrible experience. I stopped by this so called retirement home…read moreexpecting pleasant vibes and a welcoming staff, instead I got greeted by a lady who acted like I'd broken into Area 51. I didn't even get into the building before I was threatened of trespassing, literally from the parking lot to the front door I couldn't get a single word out before I was swiftly asked to leave. Zero chance I would allow my family to even consider living in a place like this. Not to mention the landscape is extremely unkept and neglected, among other things that are neglected as well.

The overall atmosphere felt disorganized. Staff is not so engaged and it didn't seem like they were…read moreenthusiastic about anything.

My father lived at Emerald Glen Memory Care Plus from April to August 2025. The experience was…read moreoverwhelmingly negative and I hope sharing this will help other families avoid what we went through. At first glance, the facility is beautiful. Upscale decor, spotless halls, and a grand entrance. It looks like a luxury resort. But behind the polished appearance is a facility that is understaffed, undertrained, and unequipped to handle true memory care. The use of the term Memory Care Plus is false advertising. There is no specialized training, no consistent structure, and no appropriate staffing for residents with dementia. My dad has dementia and needed patient and consistent support. While there were two or three genuinely compassionate caregivers, most of the staff lacked basic memory care training. They were rushed, disconnected, and focused on completing tasks quickly. If my dad didn't comply right away, they would simply move on to the next resident. They did not have the time or resources to build trust or problem solve. Activities were rarely offered, and when the home manager was fired just a couple months after we moved in, the entire structure fell apart. My dad needed help using the bathroom, but instead of working with him, they put him in diapers. This led to recurring urinary tract infections--something he had never experienced before living here. He was often left sitting in waste, and no one took time to assist him. On one occasion, he was found on the floor after being left there for a prolonged period of time. We had a camera in his room so thankfully could see the neglect. We ended up hiring a private caregiver just to make sure his basic needs were met. With that, we were paying close to $10,000 dollars a month, and still the facility staff could not manage his care. He was being overmedicated throughout the day, not for medical reasons, but to make him more manageable. He was seen as too needy, and sedation became their solution. Eventually, Emerald Glen evicted him, claiming he pulled his arm away from a caregiver. For someone with dementia, this is a common and understandable reaction. Instead of adjusting their approach, they removed him. After this, we interviewed several other facilities. A few of them were already aware of Emerald Glen's reputation. We were told that the owners have a pattern of cutting corners and moving out residents who require more time or do not generate enough revenue. If your loved one cannot be safely left alone, this is not the right place. My dad could not get to the bathroom by himself, and they were not able to assist him as needed. He became disoriented, confused about where to go, and they made little effort to work through it other than diapers and placing a bucket in the corner of his room. This is for a man with dementia and very high fall risk. He is now in a small, home based care setting and the difference is incredible. He has had no UTIs, no accidents, and is treated with respect, patience, and consistency. The caregivers take him to the bathroom, speak with kindness, and support him fully. The standard of care is dramatically better. It's fascinating to me that the new caregivers at his new place were able to get him to bathe and use the bathroom from day one. The difference is they were able to put in the time to communicate and work with him. Emerald Glen always said he was difficult to work with so it's interesting to see the other side of it when it is done professionally and with care. Because of the severity of our experience, I filed an official complaint with the Arizona Department of Health and Human Services. Families deserve to know what is really happening behind the clean surfaces and attractive design. Please consider smaller home based care settings. They offer the kind of real, compassionate support that Emerald Glen simply does not provide.

We were so blessed to have found this place for my parents. Going through a really hard time, they…read morewere such a blessing. Everyone here truly supports and loves every resident there. Each and every person that works there is such a lovely soul. They go out of their way to make them feel at home. We got to know all the residents and their families. It is a real home, with delicious food and family style dining. I am so thankful to everyone there.

The caregivers are amazing! They care and support my mom as well as our family!! The admin and…read morefront desk staff are caring, loving and give 110% to the residents and families. This is where is we would want to be if needed!!

Volunteering with Hospice of the Valley, I visit patients anywhere. Their homes, care facilities,…read moreetc. Recently, I've been lucky enough to have weekly visits to Countryside Living in Queen Creek. The facility is only a year old, and you'd never know it. Everyone seems like they've known each other for a lifetime and the hardworking team of employees has made a beautiful home for those living there. I've been blown away by this facility. From the attentive staff, the residents, the beautiful grounds, their activities and inclusion of all residents- it makes my heart so full. You feel like family the moment you walk in. The upbeat and compassionate energy is so contagious. They have one activity that I'm particularly touched by. Each week, Trader Joe's donates their unsellable flowers to Countryside. The residents join in the common area to create their own floral arrangements, which decorate the halls and lobby of this one-of-a-kind establishment. The smiles, the conversations, the interactions with one another...it's beautiful. As I was leaving today, after the floral arrangement activity, they had a little table set up in the lobby. "FLOWERS: $10". On the table were beautiful arrangements made by the residents that they were selling to visitors. My heart melted. How proud they were of their masterpieces and how each week, they meticulously pick out stems from the BOUNTY of flowers that were donated and put their own personal touches into their creations. I couldn't pass up the opportunity to purchase an arrangement. This wasn't made by an expert florist. This is a bouquet made by the hands of someone very special. Someone who finds joy in the small things. Someone who has a lifetime of stories to share. Someone who sees the beauty in friendships, small talk and being in the moment. Someone who reminds me everyday why I do what I do. Thank you, Countryside Living, for making each day a beautiful one for your residents.

We put our 95-year-old mother who had serious memory issues in Parkland memory care, and they were…read moreabsolutely wonderful. Took good care of her really were sincerely interested in her well-being. About a year and a half later she had a terrible stroke and went to the hospital. Parkland said let's bring her home because you have eight brothers and sisters and we'll have a hospital bed and a 24 hour nurse so you guys can visit with your mother. She passed a week later, and everyone in the family got to see her, or get a telephone conference, to say they loved her. We highly recommend Parkland memory care for your consideration.

3 months ago I opted to move my mother to Parkland Memory Care even though the assisted living…read morefacility she was at had an impressive memory care unit. Through experience I have come to believe that staff turnover is highly correlated to quality and consistency of care. As I searched I was looking for an intimate and clean setting with low staff turnover as an indicator that the staff were happy in their job and therefore capable of providing consistent high quality care. Many, if not most at Parkland have been there 5-6 years. It was no contest. Parkland is a great facility, built specifically for memory care patients. What truly impresses, though, is the caring, attentive nature of the staff...and I mean everyone from the executive director to the caregivers!! They actively engage the residents and are kind, attentive and respectful. I am so happy I made the choice to take her to Parkland. She recently passed but loved her time there, especially loved the staff and the residents. If you have choice, you need to look at Parkland first. Incredible!

Very good care. My husband was in memory care. He had the best care ever. Great room great…read morecaregreat good. Oh

Voted Best of Gilbert! love American Orchards! My father moved into memory care 10 months ago…read more Joyce and her staff really do care about the residents. They have lots of fun activities and delicious food. During the holidays, they have wonderful family meals and celebrations. Also, I feel like I can go to the staff with questions. The other residents are so much fun to be around. They love to play games! I feel like it is one big family. Once a week they take the residents on a field trip. These field trip are especially important to my father. He loves getting out. A big thanks to the activity gals, med techs, aids, housekeeping, chefs, maintenance and the staff.

Thanks to the staff members who made the transition to Memory Care for Granma seamless. The care…read moregiver team was responsive, professional,and compassionate. A care giver coordinator was a member of the team. Kaila met our needs, was readily available throughout the process, to include personal visits and made us aware of protocols that required our attention. During our tour we observed beautiful, clean, well maintained buildings and happy clients. Mail delivery and trash disposal are available 24/7. Upper management members are always available.

I am here as a and I have been here two days and and blinds have fallen on my mother-in-law…read more He's about hit her in the head and there's green hard on her faucet heads that they still will not fix AC unit is leaking all over the floor in the kitchen And this is a health hazard for the possible slip and fall. But when I called the office they were rude disrespectful and this is to me as a visitor. I can imagine how they speak to the residence. But they told me that she waiting list. I told her what warrants emergency and destruction of personal property because the AC unit is leaking all over her kitchen floor they put a bucket down well if I wasn't here she could have fallen and really hurt herself I am never in all my stars for as much money as she needs to be treated and told this and be put on a waiting list when this is a very serious matter, especially and broke a should be ashamed of themselves in charging these people and treating them like this when they don't deserve this You are taking advantage of people like this. May God have mercy on their soul.

I cannot say enough good things about this Women owned and operated organization. At a time when…read moreeveryone is vulnerable, emotional, out of touch, and not sure what to do, the staff at the Hospice of the Valley stepped in and took care of our material needs during the last two weeks of my beautiful Mother's passing. So the family was able to concentrate on ourloved one and the business side of death. Thank you so much to the staff for their guidance and support during the passing of my beautiful Mother.

After the hospital told us we could no longer keep my terminally ill father there we were forced to…read moretake him to a hospice care facility. Hospice provided transportation to Dobson home using a third party transport company. The transport van was not meant for transporting humans. We live in Arizona and the temperature was over 100 degrees when they literally shoved my father in the back of a non air conditioned van. When I say shove I mean aggressively slamming him into the van repeatedly. If I was there this would not have been allowed to happen but unfortunately I wasn't. What happened to my dad was abusive and careless.

Our family entrusted this home with the care of our elderly aunt. Sadly, our experience left us…read moredeeply disappointed. Within a relatively short period of time, we watched her decline much more rapidly than we expected. While we understand that elderly residents can deteriorate quickly, we were left with many unanswered questions about her care and communication during that time. One of our biggest concerns was the lack of communication. We did not feel that our concerns were addressed while she was living there, and after her passing, no one reached out to our family to express condolences or discuss what had happened. The first time anyone contacted us was only after this review was posted. We have concerns about the overall quality of care our aunt received, including how changes in her condition were communicated to us. Although the facility has stated that medications were administered according to physician orders, we continue to have questions about her care and the rapid decline we witnessed. Every family's experience is different, but ours left us feeling unheard, unsupported, and heartbroken. We hope the facility takes family concerns seriously and improves communication with loved ones during such difficult times.

My father entered Evergreen Assisted Living early in 2026. He was treated like family for the last…read morefew months of his life. He loved the care he received daily from Lucy. Owners Emma and Mark were very helpful with any issues that arose and treated with my dad with care and respect. It is nice to have no regrets when deciding to ensure his care to Evergreen.