AVOID. They come out for a repair service call and only give you the option to buy a new system. If…read moreyou decline, they charge you a $150 service fee. The "service" rep even forges your authorization signature on his iPad. The old owner handed over all customer credit card information to the new owner, so the new owners will charge your credit card even if you don't provide them credit card info and even if you decline to purchase (assuming you've used Thomas Giel in the past). New ownership is a firm called Gridiron Capital / GarageCo from the New York area. Not a Pittsburgh company. Candice Giel kept a small minority of the business, she does not control it. Services

We had gotten a quote from Mike 2-3 years ago. He came out explained the process and left a more…read morethan reasonable quote. Unfortunately at that time we weren't ready to move forward with the project. Fast forward to now. I had reached back out, Mike had double checked the measurements and provided and updated quote. We had the door ordered and once it arrived we had the installation scheduled. The installation team was great they communicated their estimated arrival and did a thorough job installing the new door. They also walked through features of the opener and how to sync to the keypad.

we bought a retractable awning a couple years ago from Awnings by Paul and have been quite pleased…read more Last Monday it was quite hot so we had the awning out as we were potting some plants on and off the deck and was staying cool under it when a strong gust of wind came and tore a part of the awning away from the home and was hanging. I immediately called Derek,send him pictures and even though they are crazy busy he sent James and John out at end of day to at least get the awning retracted and then took it down and laid it on the deck. Then, by the end of Friday Derek had James & John come out and re-install it in time for our holiday weekend. Kudos to Derek,James & John for the quick turnaround in the repair of our awning. This is why they are called Awnings by Paul Sales and SERVICE Vince Panucci

Don't hesitate to call Paul! My whole Family has awnings by…read moreMount Lebanon on all our houses and I will never go back there again. They flat out refused to make a repair and demanded I need a whole new awning because one of the arms broke. So I found awnings by Paul. They were out within a couple days, excellent communication in the meantime and had it fixed in 10 minutes. Will be calling them when I do need a new awning! Wonderful company with people that care

We can't say enough good things about this company and the owner, Melissa. They were very willing…read moreto work with us on a volunteer project that we were completing. From the first call through completion, Precision made it extremely easy and did an awesome job in a very short time! The project turned out beautiful. We can't thank you all enough for doing such amazing work! THANK YOU!!

From the owner: We are a full service sign, from custom design to fabrication and installation. All forms of…read moreprinted graphics and vehicle wraps. We offer sign and lighting maintenance service as well.

Very poor service response once you've purchased the initial product. Every year the installation…read moreprice increases and the service level decreases. Your awning is held hostage every spring because they won't work evenings or weekends

This company does not stand by the work they perform so therefore, I cannot recommend buying…read moreproduct from Mt. Lebanon Awning. I'm not sure if it is the company as a whole or just the customer service rep CAROLYN that handles service calls. She is just AWFUL. Just an overall nasty person and not professional. Don't recommend. ----- UPDATE 2/23/26: And to address the reply from the company below...the work in 2025 was not performed correctly to begin with. I know that's difficult for your company to understand.

New awning spring, 2023. Laurel Awning tore fabric during take down, 2023 and claimed they fixed…read morethe damage. put up, 2024 spring the awning had pinholes through out and mildew all around overhang. filed hard copy warranty claim via USPS which Vince claimed he didn't receive, emailed the claim which Vince said he couldn't read. USPS mailed another hard copy of warranty claim. I hope Laurel awning doesn't have any more excuses and will replace my faulty awning. Vince even physically viewed the damaged awning, and saw all the pinholes.

I had an aluminum awning installed in summer 2022.The awning now has visible signs of paint…read morechipping. I emailed pics and left a message and received no response. I followed up with two additional phone calls and still no response.

I had four awnings placed by this company. The first awning was a few years ago, and we were very…read morepleased with the product. Richard was prompt, reasonable, and stood behind the product. Since we had such a great experience, we hired them to place 3 additional awnings. I think the additional awnings were more than they could handle. They had several "reps" from ECLIPSE, the awning manufacturing company, come and consult about the patios we wanted to cover. After much deliberation, they moved forward with the instillation. We added rain shields, that drop down for inclement weather to make the patios covered even during rain storms. We NEVER received an owners guide, manual, or any additional information on the awnings. Richard did emphasize that the awnings were guaranteed for life! The largest of the 3 new awnings never worked from day one. It was too large without an infrastructure that would hold it. The material sagged and even with just a misting of rain, would fill with water. They returned several times, they added an additional retracting arm, raised the baseline, and made several adjustments. It never was properly installed. If the awning was out, and a slight breeze came through, it ballooned up and shook the entire awning. It eventually collapsed after a mild rain shower (we didn't realize that it would collapse!). When we contacted Richard, he said there was nothing more he could do. He said that the awnings were not made more any type of rain at all. (even though our other awnings do protect from the rain, and he installed the additional rain shields!!!!!!!). Currently, the awning is tied up to the house, torn with broken mechanics. We have hired another company to help repair the awning. I would NEVER recommend this company. They not only lie to their clients, but they do NOT stand behind their product. Run from this company!!!!!!

Deck King was very easy to work with. They were helpful in answering all of my questions and giving…read moreme options, and they were reasonably priced. We went with a retractable awning for our deck and could not be more pleased. Their team worked with our contractor to time the installation (we are doing a renovation). Now that the awning is installed, it looks incredible and works perfectly. If you need an awning, give them a call!

I've had 2 sets of Rothman Awnings on my home. They last a very long time if you take care of them!…read more Rothman will also remove them for storage. I recommend Rothman Awning because of their consistency in both product and service.

I really like them. At first I had my reservations, but they have been very proud to my husband and…read moreMe. The prices below that of any other company I had quoted. Their product is every bit as good as anybody else in this market. I like them very much and highly recommend. I am a designer I would not use anyone unless they were up at my quality standards